- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, JCB International, MasterCard, and Visa.
Heritage Queenstown
4.5 out of 5.0
4.5
out of 5
"Excellent!"
See all 21 reviews
This hotel is most popular for:
Recent guest reviews
Great hotel, like bit outside of town but with the short distance.
From the moment you arrive, all staff are ready and willing to help. Everyone we ran into was pleasant to talk to and always provided a little extra service which was great. The hotel itself is situated on top of a hill just outside the bulk of the town so catching a bus or cab down to the town is quick but walking only takes about 20 minutes as well. We had a lakeside room and while the weather wasn't ideal, the view from the small porch was amazing. The room was cozy and had all the necessities.
Everyone is very friendly and goes out of their way to make sure you are enjoying yourself. It is a beautiful hotel with a cozy yet upscale cabin feel. The food is wonderful! It is close to town- easily within walking distance. Would definitely to stay again!
The hotel is situated for nice views, but the weather was overcast. Having a washing machine was nice. The room was rather chilly. Overall it was very nice.
We stayed in a studio suite which had a nice kitchenette area, plenty of room to spread out and even included a washer/dryer. It had everything we needed for our stay, and the property was very nice as well.
Excellent Convenient Comfortable Very good restaurant
Situated on an elevated slope over looking the lake, I would say the hotel has the best view of Queenstown! Close to town centre yet just off the main road, quiet and magnificent view. Hotel slightly outdated, bathroom needs renovation, but the view make everything fine. Will definitely return.
We were there over the Holiday. The staff was incredibly helpful in finding a Christmas eve dinner, ordering a taxi and storing our luggage when we went on a trip to Milford Sound. Also I left items in the safe and all was recovered and stored for me. The breakfast was delicious and well prepared with lots of choices.
Good value 2 min driving distance from Qtown. Hotel bit dated but rooms are good. Bit noisy if facing the road as the road is busy and the windows let noise in.beds are very soft almost too much. And couch was bit dated but still ok to use.
Near to town and waterfront, very helpful in finding weather and available tours
Was only a quick visit to attend a function but the staff and hotel were great. The best bit was being away from noise of traffic. The worst was not being able to get wifi to work
The hotel was very central to everything the view was to die for looking out to the water the room was very comfortable. what let it down was the service in the dining room not courteous or friendly
A short walk from the noise and bustle of downtown. Rooms are comfortable and well-appointed. Very helpful staff provided suggestions for things to do and maps for our journey onward. Free (but limited) WiFi and underground parking.
Short walk outside town up a lovely hill along lake. Scenic views from many rooms. Nicest hotel staff I encountered in all of NZ. Loved the rooms with their bathrobes and practical closets with shelves. Lobby has beautiful character and a stylish, cozy restaurant and coffee bar. Underground parking with elevator was very convenient.
The location is good, near to the main road and with lake Wakatipu view. Free WIFI and clean comfortable room.
We had a very enjoyable time at the hotel. Th eloaction view was fantastic howe ver it is a little out of town along walk The staff iexcellent and was very helpful in evaluating alternates on tthigns to do and made all the arrangements
We stayed 2 nights at the Heritage. The room was very nice, included a kitchenette fully supplied, even had a washer/dryer. The bed was very comfortable. Marble in bath, which had separate shower and tub. Balcony with table and chairs, and very large room. My only complaint was the wifi, which was advertised as free. In the room it had a card to tell of the cost. I called the desk to ask about free wifi, and was told I had to go to the lobby, and was allocated one (continuous) hour a day for free from the lobby, only. Location to town is a bit far, and we had to drive, and try to find parking. Pool and spa were very nice, also. We enjoyed our stay very much.
The location is perfect and the staff are very helpful and responsive to request for help. Parking was easy and rooms are in great shape, even bathroom mirrors are heated . Overall a very nice hotel!
This hotel just past downtown Queenstown offered some beautiful views of the Remarkables from the top floor. Beware if you're limited mobility-wise, though, as the elevator only went to the floor below the top floor. Free wifi in the lobby worked great too.
We could not have asked for much more from this well organized alpine resort and value. The staff was very friendly and most helpful. We would come back again .
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Heritage Queenstown is located within a mile (2 km) of SKYCITY Wharf Casino and Steamer Wharf. This 175-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. In central Queenstown, the hotel is also close to TSS Earnslaw Steamship and Creative Queenstown Arts & Crafts Market.
Dining
This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.
Rooms
All of Heritage Queenstown's 175 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bathrobes. In-room massages are available, and other amenities include safes and ironing boards.
Property features
Guests staying at Heritage Queenstown enjoy an outdoor pool, a health club, and a spa tub. There's free parking, and an airport shuttle (available 24 hours) for NZD 27 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 3 meeting rooms.
Guest reviews for Heritage Queenstown
Everyone
Great hotel, like bit outside of town but with the short distance.
scenic hotel with great staff and phenomenal views
Everyone
From the moment you arrive, all staff are ready and willing to help. Everyone we ran into was pleasant to talk to and always provided a little extra service which was great. The hotel itself is situated on top of a hill just outside the bulk of the town so catching a bus or cab down to the town is quick but walking only takes about 20 minutes as well. We had a lakeside room and while the weather wasn't ideal, the view from the small porch was amazing. The room was cozy and had all the necessities.
Review comment
- responded on Sep 24, 2017
Good morning Alex, Thank you for taking the time to offer your feedback from your stay at Heritage Queenstown. I am delighted to hear you enjoyed your stay and that our team provided you with the high levels of service we pride ourselves on. Your kind comments are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. I will pass on your kind words to all our team members. I am delighted to hear you enjoyed your stay and enjoyed the wonderful view from your balcony. We look forward to seeing you again in the near future. Kind regards, Luke Thorne Duty Manager
accommodating, wonderful staff
Everyone
Everyone is very friendly and goes out of their way to make sure you are enjoying yourself. It is a beautiful hotel with a cozy yet upscale cabin feel. The food is wonderful! It is close to town- easily within walking distance. Would definitely to stay again!
Review comment
- responded on Aug 13, 2017
Good afternoon Dani, Thank you for your kind words following your stay at Heritage Queenstown. It is always wonderful to receive positive comments on our staff members. We always try to assist our guest with any and all inquiries to help make their stay more enjoyable. You are correct, our hotel does try to capture the feel of staying in a traditional alpine lodge and with our position overlooking the lake we hope guests take away a good memorable experience. I am happy to hear you enjoyed stay. Kind regards Luke Thorne Duty Manager
nice hotel
Everyone
The hotel is situated for nice views, but the weather was overcast. Having a washing machine was nice. The room was rather chilly. Overall it was very nice.
great hotel and ammenities
Everyone
We stayed in a studio suite which had a nice kitchenette area, plenty of room to spread out and even included a washer/dryer. It had everything we needed for our stay, and the property was very nice as well.
Review comment
- responded on Apr 2, 2017
Good morning, Thank you for your feedback from your stay with us at the Heritage Queenstown. Most of our guests like that we are away from the hustle and bustle of the town centre and you are right - the stroll in to town does take it out of you, but the scenery is beautiful. I am happy to hear you enjoyed your room and we hope you are keen to return in the future. Kind regards Luke Thorne Duty Manager
Everyone
Excellent Convenient Comfortable Very good restaurant
stunning lake view
Everyone
Situated on an elevated slope over looking the lake, I would say the hotel has the best view of Queenstown! Close to town centre yet just off the main road, quiet and magnificent view. Hotel slightly outdated, bathroom needs renovation, but the view make everything fine. Will definitely return.
Review comment
- responded on Mar 18, 2017
Good morning Selina, Thank you for taking the time to offer feedback from your stay at the Heritage Queenstown. Our hotel tries to capture the feel of stay in a traditional alpine lodge, and with our position overlooking the lake we hope guests take away a good memorable experience. I am happy to hear you enjoyed the view from your room and we hope you enjoyed your stay overall. Kind regards Luke Thorne Duty Manager
great location & superb staff
Everyone
We were there over the Holiday. The staff was incredibly helpful in finding a Christmas eve dinner, ordering a taxi and storing our luggage when we went on a trip to Milford Sound. Also I left items in the safe and all was recovered and stored for me. The breakfast was delicious and well prepared with lots of choices.
good value 2 min from town
Everyone
Good value 2 min driving distance from Qtown. Hotel bit dated but rooms are good. Bit noisy if facing the road as the road is busy and the windows let noise in.beds are very soft almost too much. And couch was bit dated but still ok to use.
awesome
Families
Near to town and waterfront, very helpful in finding weather and available tours
Good afternoon, Thank you for taking the time to leave your feedback from your stay at Heritage Queenstown. We all hope you enjoyed your stay, and we look forward to welcoming you back soon. Kind regards Luke Thorne Duty Manager