Skip to main content
Beginning of main content

Recent guest reviews

Excellent property with covered parking. Could walk to town or get a bus voucher.

Convenient location for travelers with a car, 5 minute drive from town. Nice lounge/bar area with fireplace. Hot tub was not working. Great staff friendly and helpful.

This place was great. The staff was friendly and the rooms were clean.

The room is small. Overview I think it does not meet our expectations as the price is not that low here

Great quiet location, beautiful room, nice spa/sauna/pool and gym. Liked that it was away from the bustle of downtown

Great hotel, like bit outside of town but with the short distance.

From the moment you arrive, all staff are ready and willing to help. Everyone we ran into was pleasant to talk to and always provided a little extra service which was great. The hotel itself is situated on top of a hill just outside the bulk of the town so catching a bus or cab down to the town is quick but walking only takes about 20 minutes as well. We had a lakeside room and while the weather wasn't ideal, the view from the small porch was amazing. The room was cozy and had all the necessities.

Everyone is very friendly and goes out of their way to make sure you are enjoying yourself. It is a beautiful hotel with a cozy yet upscale cabin feel. The food is wonderful! It is close to town- easily within walking distance. Would definitely to stay again!

The hotel is situated for nice views, but the weather was overcast. Having a washing machine was nice. The room was rather chilly. Overall it was very nice.

91 Fernhill Road Queenstown

Hotel highlights

  • Walking distance to Lake Wakatipu
  • Free WiFi in rooms and public areas
  • Free covered self parking
  • Onsite dining

Lake Wakatipu is a short stroll from Heritage Queenstown, and other popular attractions like Skyline Gondola are within a couple of miles (3 km). This 175-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start weekends with buffet breakfast, available for a fee from 6:30 AM to 10:00 AM.


Rooms

All of Heritage Queenstown's 175 air-conditioned rooms provide refrigerators, free newspapers, and free local calls. Guests can expect free WiFi and 49-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. In-room massages are available, and other amenities include safes and ironing boards.


Property features

Heritage Queenstown features an indoor pool, an outdoor pool, and a health club. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Family Deluxe Room Non-Lakeview

1 King Bed and 2 Twin Beds | 2 King Beds | Sleeps 3

Studio Suite, Lake View

1 King Bed | 2 Twin Beds | Sleeps 3

2 Bedroom Studio Suite Lakeview

2 King Beds and 1 Double Sofa Bed | 4 Twin Beds and 1 Double Sofa Bed | Sleeps 8

Studio Suite Non-Lakeview

1 King Bed | 2 Twin Beds | Sleeps 4

Guest reviews for Heritage Queenstown

Everyone (6) Family (2)
5
Family

Excellent property with covered parking. Could walk to town or get a bus voucher.

By on Mar 5, 2020

Review comment responded on Mar 6, 2020

Thank you for your amazing feedback! We look forward to welcoming you back to the hotel. Kind regards, Hazel Suico Guest Services Manager

4
Friends

Convenient location for travelers with a car, 5 minute drive from town. Nice lounge/bar area with fireplace. Hot tub was not working. Great staff friendly and helpful.

By on May 28, 2019

Review comment responded on May 29, 2019

Hello and thank you for your feedback ! It is very delightful to know that the hotel and our friendly and helpful staff have made your stay pleasent. We are currently under the process of renovating the spa pool, wihch is expected to finish on 5th June 2019. We really hope to welcome you back at the hotel in the near future. Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

5
Friends

This place was great. The staff was friendly and the rooms were clean.

By on Apr 26, 2019

Review comment responded on Apr 30, 2019

Good Afternoon, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially to hear you found the staff so friendly. I will pass your kind words on and I look forward to welcoming you again in the future. Kind Regards, Emma Jubb Duty Manager

2
Family

The room is small. Overview I think it does not meet our expectations as the price is not that low here

By , from Queenstown on Feb 8, 2019

Review comment responded on Feb 12, 2019

Good Morning, Thank you for taking the time to leave your feedback. We take all feedback seriously as this helps us to continually improve our service and guest experience. I will take up your concerns with the senior reservations team. I do hope we can welcome you again in the future. Kind Regards, Emma Jubb Duty Manager

5
Everyone

By on Dec 23, 2018

Review comment responded on Dec 24, 2018

Good Morning, Thank you for your feedback, I am happy to hear you enjoyed your stay and I look forward to welcoming you again in the future. Kind Regards, Emma Jubb Duty Manager

5
Everyone

Great quiet location, beautiful room, nice spa/sauna/pool and gym. Liked that it was away from the bustle of downtown

By on Dec 18, 2018

Review comment responded on Dec 24, 2018

Good Morning, Thank you for your feedback, I am happy to hear you enjoyed your stay, in particular the facilities we have on offer. I look forward to welcoming you again in the future. Kind Regards, Emma Jubb Duty Manager

5
Everyone

Great hotel, like bit outside of town but with the short distance.

By on Oct 12, 2017

Review comment responded on Oct 15, 2017

Good afternoon, Thank you for taking the time to leave your feedback from your stay at Heritage Queenstown. We all hope you enjoyed your stay, and we look forward to welcoming you back soon. Kind regards Luke Thorne Duty Manager

5

scenic hotel with great staff and phenomenal views

Everyone

From the moment you arrive, all staff are ready and willing to help. Everyone we ran into was pleasant to talk to and always provided a little extra service which was great. The hotel itself is situated on top of a hill just outside the bulk of the town so catching a bus or cab down to the town is quick but walking only takes about 20 minutes as well. We had a lakeside room and while the weather wasn't ideal, the view from the small porch was amazing. The room was cozy and had all the necessities.

By on Sep 19, 2017

Review comment responded on Sep 24, 2017

Good morning Alex, Thank you for taking the time to offer your feedback from your stay at Heritage Queenstown. I am delighted to hear you enjoyed your stay and that our team provided you with the high levels of service we pride ourselves on. Your kind comments are very much appreciated. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. I will pass on your kind words to all our team members. I am delighted to hear you enjoyed your stay and enjoyed the wonderful view from your balcony. We look forward to seeing you again in the near future. Kind regards, Luke Thorne Duty Manager

5

accommodating, wonderful staff

Everyone

Everyone is very friendly and goes out of their way to make sure you are enjoying yourself. It is a beautiful hotel with a cozy yet upscale cabin feel. The food is wonderful! It is close to town- easily within walking distance. Would definitely to stay again!

By , from New York on Jul 19, 2017

Review comment responded on Aug 13, 2017

Good afternoon Dani, Thank you for your kind words following your stay at Heritage Queenstown. It is always wonderful to receive positive comments on our staff members. We always try to assist our guest with any and all inquiries to help make their stay more enjoyable. You are correct, our hotel does try to capture the feel of staying in a traditional alpine lodge and with our position overlooking the lake we hope guests take away a good memorable experience. I am happy to hear you enjoyed stay. Kind regards Luke Thorne Duty Manager

5

nice hotel

Everyone

The hotel is situated for nice views, but the weather was overcast. Having a washing machine was nice. The room was rather chilly. Overall it was very nice.

By on May 27, 2017

url importing http://www.orbitz.com/Queenstown-Hotels-Heritage-Queenstown.h69589-p2.Hotel-Reviews
There was an error importing /Queenstown-Hotels-Heritage-Queenstown.h69589-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Queenstown-Hotels-Heritage-Queenstown.h69589-p2.Hotel-Reviews