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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout drapes, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout drapes, free WiFi, bed sheets
Deluxe Apartment (8 people) | Private kitchen | Fridge
Deluxe Apartment (8 people) | Private kitchen | Fridge

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Base de plein air de Sainte-Foy
    ‪2 min drive‬
  • Place, Laval University
    ‪5 min drive‬
  • Place, Château Frontenac
    ‪14 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, free WiFi, bed sheets

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(90 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout drapes, free WiFi, bed sheets

Double Room, 2 Double Beds

7.2 out of 10
Good
(24 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout drapes, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout drapes, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

Economy Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Québec City

Located in Les Rivières within 2 miles (3 km) of Carie Factory Amusement Center, Hotel Citadelle is within a few miles (5 km) of Recreofun Amusement Centre. This 36-room, 3-star hotel has a coffee shop/cafe along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Base de plein air de Sainte-Foy - 2 min drive - 1.9 miles
  • Laval University - 5 min drive - 3.7 miles
  • Quebec City Convention Center - 12 min drive - 7.3 miles
  • Château Frontenac - 14 min drive - 7.8 miles
  • Montmorency Falls - 20 min drive - 13.5 miles

Getting around

  • Quebec Sainte-Foy Station - 10 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 11 min drive

Restaurants

  • ‪Tim Hortons - ‬4 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪McDonald's - ‬11 min walk
  • ‪Tomas Tam - ‬10 min walk
  • ‪Tim Hortons - ‬6 min walk

About this property

Hotel Citadelle

Hotel Citadelle features free WiFi in public areas, coffee in a common area, and free newspapers. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, free newspapers, and free local calls are other standard amenities.

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  • Free WiFi
  • Air conditioning
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM—-4:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking.
Property Registration Number 063070, 2026-07-31

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Frequently asked questions

Is a free cancellation option available at Hotel Citadelle?

Hotel Citadelle offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Citadelle?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at Hotel Citadelle on May 1, 2026 start from $77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Hotel Citadelle?

This hotel is situated in Les Rivières, close to Château Frontenac, Quebec Cruise Terminal, and Vidéotron Centre. You'll also find Aquarium of Quebec and Les Galeries de la Capitale within a short drive.

Will I be able to park at Hotel Citadelle?

Yes, extended and self parking are offered for free at the hotel.

Does Hotel Citadelle feature a casino on the premises?

No, Hotel Citadelle doesn't have a casino.

Will I find an indoor pool at Hotel Citadelle?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Citadelle?

Couples staying at this hotel will appreciate amenities like a hot tub plus some guestrooms include a private hot tub and a fireplace.

Does Hotel Citadelle have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Citadelle have a restaurant that serves breakfast?

No, Hotel Citadelle doesn't have a restaurant that serves breakfast.

Will Hotel Citadelle allow pets to stay for free?

No, pets aren't allowed at Hotel Citadelle.

Does Hotel Citadelle have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Hotel Citadelle?

The closest major airport to Hotel Citadelle is Quebec City Jean Lesage Intl. Airport (YQB), which is 3.5 mi away (11 minutes by car).

Can I book a room with a balcony at Hotel Citadelle?

No, there aren't any guestrooms at Hotel Citadelle that offer a balcony.

Hotel Citadelle Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 349 out of 1000 reviews
Rating 8 - Good. 324 out of 1000 reviews
Rating 6 - Okay. 183 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Geneviève

Disliked: Cleanliness, staff & service, amenities
I used to come to this hotel often but as time goes, it looks like more and more as a ghost town and quality/cleanliness going down. They used to offer breakfast and now the room sits empty with only coffee and teas offering. The beds used to be comfy and the one I had was hard as a rock. Reception person are not looking very friendly or enthusiastic as they used to; just there to do their time and move on is what it seems like.
Stayed 1 night in Jan 2026

4/10 Poor

Jean-Francois

Stayed 2 nights in Jan 2026

10/10 Excellent

Mor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly had a great time. The first walk in, the room was spotless and clean. Very spacious, there were enough towels to last a whole week to be honest and I love it. The staff was very professional. I needed to change the reservation for the next day under my friend's booking and I was able to keep the same room for 2 days The cleaning crew comes to kindly as if we needed anything and clean the room, we were ok but the thought was very much appreciated. Definitely recommend to go there
Stayed 1 night in Jan 2026

10/10 Excellent

Bernard

Stayed 1 night in Jan 2026

2/10 Terrible

Melanie

Stayed 2 nights in Jan 2026

6/10 Okay

Sunil Kumar

Traveled with family
Liked: Cleanliness, property conditions & facilities
No breakfast, and there were not much options available in the vicinity. Drinking was rarely available in the reception area. Overall an okayish room for that price.
Stayed 6 nights in Dec 2025

10/10 Excellent

harpuneet

Stayed 2 nights in Jan 2026

6/10 Okay

Marc-Andre

Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable.
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Dec 2025

10/10 Excellent

Aisha

Liked: Cleanliness, amenities, property conditions & facilities
Front desk was super friendly and attended all our requests without a problem. The room and everywhere was very clean and neat. Beds comfortable. Had a great stay ! 100% will return when we are back to quebec
Stayed 1 night in Jan 2026

10/10 Excellent

Arielle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2025

6/10 Okay

Nitin

Stayed 5 nights in Dec 2025

2/10 Terrible

Francine

Disliked: Cleanliness, staff & service, property conditions & facilities
The flooring in the bedroom is falling apart. Very old room. The frontdesk guy was stinky(body odor), told me he couldn't find my check-in in the system. It took him at least 15 min to get me checked after i drove from Ontario and it snowed quite bad, not pleasant at all..do not recommend this place!!
Stayed 1 night in Dec 2025

10/10 Excellent

Christiaan

Liked: Cleanliness, amenities, property conditions & facilities
Guy at the front desk was amazing very fast check in and clean rooms
Stayed 1 night in Dec 2025

2/10 Terrible

Pranav

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, I booked for 2 nights in qubec, i reached on dec 25 around 4:00 PM and we put our luggage in the room and left as we did not checked room cleanness, when we came around 9:00 PM to the hotel, floor was too sticky and everywhere dust was there, we are getting smell from bathroom curtains, i supposed to ask them for toilet paper and hand soaps, next day morning on Dec 26 i asked receptionist to clean our room and chnage the blankets , he said to us he will inform cleaning people, and we left to explore city, again once we return everything was same in the room, nothing was cleaned, i informed evening receptionsit , he said whatever happened in the morning he was not reponsible, he gave us new blanket and informed us to change it by our own, as there were no staff, it was very bad expereince and we left next day morning as we afraid to sleep in bed as we thought something not cleanly or bad bugs, it was really horrible expereince to stay in this hotel, i need someone from expedia to call me back as this money is not worth it to spend in this hotel.
Stayed 2 nights in Dec 2025

6/10 Okay

michel

Stayed 1 night in Dec 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Jagdeep Singh

Stayed 2 nights in Dec 2025

10/10 Excellent

Lamiaa

Stayed 1 night in Dec 2025

10/10 Excellent

Roberson

Liked: Cleanliness, amenities, property conditions & facilities
C'était bien
Stayed 1 night in Dec 2025

6/10 Okay

bilal

Stayed 2 nights in Dec 2025

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Dec 2025

10/10 Excellent

Rodrigue

Liked: Cleanliness, staff & service, amenities
Parfait
Stayed 2 nights in Nov 2025

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The outlet doesn’t work in bathroom- good luck finding a clean towel the bath mat towel had stains all over it - glad it was only one night here.
I guess don’t expect much for the little you pay to stay here. Was safe and warm overall so grateful for that. Staff were all very friendly.
Stayed 1 night in Dec 2025