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Recent guest reviews

Very good room, but it was cold. The thermostat did not work.

We had a great stay. The room was spacious and comfortable. And the hotel was very accommodating to our dog.

We had an incident with loud family next door, no manager or security was on site, had to call police. They let 2 adults, 4 kids and a dog stay in small room, not sure how this is legal. Next morning manager was nice, apologized and gave me free breakfast coupons, which is nice of him, but it is not worth 3 hours of my ruined vacation night. That family left, then they were allowed to come back next day. Not sure what happened there. Its a family friendly hotel with thin walls, it should not be acceptable to disturb other guests.

Locatoon, site, clean, good service.bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Staff very friendly and helping. Room cleaning was just Ok.

330, de la Couronne street Québec City QC

Hotel highlights

  • Walking distance to Quebec City Convention Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in La Cite-Limoilou, Best Western Plus City Centre/Centre-Ville is within a mile (2 km) of popular sights such as Parliament Building and Battlefields Park. This 177-room, 3.5-star hotel has a restaurant, an indoor pool, and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 7 AM to 11 AM and on weekends from 7 AM to noon.


Rooms

All of Best Western Plus City Centre/Centre-Ville's 177 rooms are soundproofed and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect to find free WiFi and 40-inch flat-screen TVs with cable channels and pay movies. Memory foam beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and laptop-compatible safes are also standard.


Property features

Guests of Best Western Plus City Centre/Centre-Ville have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is offered for CAD 30 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this golf hotel include a computer station, express check-out, and free newspapers.

Room options

Business Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Traditional Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus City Centre/Centre-Ville

Everyone (3) Couples (1) Family (2)
4
Family

Very good room, but it was cold. The thermostat did not work.

By , from Brooklyn on Oct 4, 2021

Review comment responded on Oct 11, 2021

Bonjour! We thank you for taking the time to provide us with your comments and are pleased to know that you enjoyed your latest stay with us. We certainly hope to have you as a guest in the future!

5
Partner Couples

We had a great stay. The room was spacious and comfortable. And the hotel was very accommodating to our dog.

By on Sep 8, 2021

Review comment responded on Sep 11, 2021

Bonjour! We thank you for taking the time to provide us with your comments and are pleased to know that you enjoyed your latest stay with us. We certainly hope to have you and your dog again as a guest in the future!

3
Family

We had an incident with loud family next door, no manager or security was on site, had to call police. They let 2 adults, 4 kids and a dog stay in small room, not sure how this is legal. Next morning manager was nice, apologized and gave me free breakfast coupons, which is nice of him, but it is not worth 3 hours of my ruined vacation night. That family left, then they were allowed to come back next day. Not sure what happened there. Its a family friendly hotel with thin walls, it should not be acceptable to disturb other guests.

By on Jan 6, 2020

Review comment responded on Jan 8, 2020

Dear visitor, thank you for commenting on your stay at our family-friendly hotel in Quebec City. First and foremost, we would like to apologize for the situation that unfolded with the room next to you causing some major inconvenience to you and your travelling partners, despite the fact that we evicted them for missing to comply to our rules, even after several warnings from our front office personnel. We did allow them back the next day, under strict rules that they were not to disturb other customers in any way, mainly because they could not find accommodation in Quebec and they were not able to go back home at that moment. So to resume, although we will always welcome family, all must comply to the same rule than all other visitors. To conclude, I would like to mention that, despite manager not being on-site at all times, our front office agents are always available to solve any unpleasant situation, as they did with by expelling the guests that were bothering you. In such circumstances, complete follow-up will be made with our lodging manager the next day and he will then decide on a fair compensation, if required. To this, well we sincerely hope that you will stay at our property again despite this seemingly disturbing experience. Best regards!

4
Everyone

By on Sep 10, 2019

Review comment responded on Sep 13, 2019

Chère cliente, cher client, nous vous remercions de contribuer à la communauté Orbitz avec cette note presque parfaite que vous nous accordez suite à votre séjour dans notre établissement près du quartier touristique de Québec. Nous espérons que vous serez de retour bientôt afin de nous permettre de vous offrir qui excédera vos attentes et qui nous méritera une note parfaite. Bien à vous.

5
Family with small children

Locatoon, site, clean, good service.bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

By on Jul 26, 2019

Review comment responded on Jul 31, 2019

Dear customer, thank you so much for this quite positive review of your experience at our well-located hotel in downtown Quebec City. True that, we benefit from an ideal location in THE new trendy area in town, Quartier Nouvo Saint-Roch that also sits just a few steps away from the main touristic area of Old Quebec. Actually, the exact distance between our main entrance and Saint-John’s Gate, the main gateway through the fortifications that overlooks the historic district, is 1.1Km according to Google, which translates into a 15 minute walk up Côte d’Abraham and Avenue Honoré-Mercier. From there, you are within easy reach of the vast majority of the most popular attractions such as the Chateau Frontenac, the Citadel, Battlefield Park on Plains of Abraham, the Observatory, Terrasse Dufferin as well as the many museums and other landmarks. You don’t really fancy walking uphill? Many bus routes have stops just a block away from our property that will bring you right next to that main gateway I mentioned. You may also inquire with our front office personnel about the many guided bus tours available, including many of theme that will come and pick you up straight from our main lobby, as they are definitely the best way to get a first glimpse of the touristic attractions and then decide which ones would deserve further exploring. To conclude, you can always reach-out to our friendly and caring front office agents in any circumstances, whether you want an aspect of our product to be enhance or simply to ask a question. They are available 24 hours a day 7 days a week to make sure your stay goes as smoothly as possible so never hesitate to seek their assistance. So then, once again thank you for filing this review of your stay at our well-located hotel in downtown Quebec City, hoping you will be back soon. Best regards!

5
Everyone

By on Jul 25, 2019

Review comment responded on Jul 26, 2019

Dear customer, a heartfelt thank you for this perfect score of 5/5 you are awarding us following your stay at our property in downtown Quebec City. We hope that this quite positive experience will encourage you to stay at our hotel once again on your next trip. Best regards!

4
Everyone

Staff very friendly and helping. Room cleaning was just Ok.

By on Jul 15, 2019

Review comment responded on Jul 23, 2019

Dear guest, thank you for commenting on your stay at our quality hotel in downtown Quebec City. As a bearer of the world-wide renown banner Best Western, our primary mission is to offer our guests an industry leading customer service and we are proud that our efforts made for a better experience for you and your travelling partners. Bilingual personnel are ready to intervene in order to solve any issue that may arise during your time with us, whether we bear responsibility for it or not. So whatever prevents you from enjoying your stay at the fullest, please do not hesitate to give them a call from the phone in your room so they can offer you the various solution and apply it on your preferred time frame. They also possess the proper knowledge to efficiently respond to any query you may have regarding the city or the vast region of Quebec. They do represent the best way to optimize your daily planning with maps, complete touristic guides, pamphlets and of course, their own experience not only as a resident of the city but professionals in the touristic industry. This allows them to provide detailed informations about the most famous landmarks, but also those less known to the general public. They can also assist you to find the best way of transportation to reach those sites, with many of them being reachable by foot or city bus. Even better, they can get you booked on a guide tour of the city, most of those available having pick-up straight from our main lobby. But for first-time visitors, I would strongly suggest they book the Hop-on Hop-off tour with one of its twelve stops located just a block away from our main entrance. So with that said, I would simply like to thank you for this review of your stay at our quality hotel in downtown Quebec City, hoping you’ll be back soon! Best regards!

Best Western Plus City Centre/Centre-Ville

330, de la Couronne street, Québec City, QC G1K6E6
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