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Fairmont Le Chateau Frontenac

4.5 out of 5.0

Overview Reviews Amenities & Policies

4.4

out of 5

"Very good!"

See all 154 reviews

Room cleanliness 4.5

Service & staff 4.5

Room comfort 4.0

Hotel condition 4.5

This hotel is most popular for:

Recent guest reviews

From the moment you approach this grand hotel, you immediately feel as though you have stepped back in time, charm, character and elegance! The staff and concierge service, second to none! One of the best places We have ever been.

The room was beautiful as was the hotel. Everything was extremely comfortable and the staff was very accommodating. The spa services (facial and massage) were also excelllent. The only con is that the breakfast, which is a great buffet, is rather expensive when compared to the other dining options in the area.

We had a wonderful time, very friendly people all around.

Wonderful experience staying at this hotel fir Eater. Centrally located, in a great location!

The staff could not have been more helpful. Our bags were lost by the airline so the woman at the front desk sent personal care packages for both my wife and I (they were at the door before we had even sat down). The doorman brought our luggage to us as soon as it had arrived and the cleaning crew did not leave a trace if dust. The food was exceptional. All around high marks.

Very friendly staff. Central location with good restaurants in walking distance. Beautiful view over the river is a bonus. Grandiose looking hotel with good buffet for morning breakfast.

We loved our stay, the staff was incredible. We were only bummed to not have a guided tour of the historic hotel.

The hotel lived up to its reputation. The service was great at this beautiful hotel.

We had a fabulous stay at the Frontenac and would recommend it to anyone.

Excellent location, great staff and services. This is a first class hotel rich in history.

So glad we waited until Christmas to come here. Amazing rate for a beautiful hotel

We took advantage of the November sale on rooms for our first time visit to Quebec City. The hotel does not disappoint with its grandeur throughout! Everyone was helpful and would highly recommend staying there.

Our rooms were lovely but on the small side with tinier bathrooms but oh, what a view of the river with the ferries coming and going. I was lucky enough to have three windows while my poor sister who had the smaller room only had one. The employees were fabulous save one who got a little snippy with me when there was a simple misunderstanding. Oh well. Sams Bistro was nice but the ambient lighting was so dim where we sat we couldn't read the menu. Bring a flashlight-had one in my purse but forgot it was there-oh well. Do take the tour of the Chateau. It was very interesting and Frederic, our guide, was delightful. My sister had therapeutic massage for her back and shoulder and was very pleased with the helpfulness and expertise of the masseuse.

I was very comfortable here. It's elegant. The mattress was superb. Slept like a baby. Down comforter and pillows. Nice breakfast buffet. Although French language is predominantly spoken here, all of the people I spoke to were bilingual and replied to me in English.

The room we reserved was not ready due to "broken pipes." Which seemed to be a lie. But they did give us a free breakfast because we had to change rooms after the first night. It was a great stay but we will stay in another hotel when we return to Quebec.

the location was great, the view from our room was very limited due to only having two very small windows in our room, it is the first hotel that it is cheaper to drink from the mini bar then in the hotel.

We went there for a special occasion and it did not disappoint! Hotel is not a castle converted to a hotel, it is a hotel that looks like castle. There is a tour ($15 per person) that explains the history of the hotel and I feel it is worth it. Staff are very nice and helpful. Presidential level rooms are worth it - they are in the Center building at higher floors. You get your own club and a concierge. The club has free soft drinks, coffee, snacks and cookies. It also has great views of the city! This is also where they serve breakfast. One note - if your room includes breakfast (presidential package), this does not mean the grand buffet they have downstairs, it is only a continental breakfast in the club - a very nice continental breakfast I might add... This hotel is a tourist attraction by itself and basically forms the center of the old town Quebec City. There are 2 levels of the old town - the level where the hotel is and another level at the water level (which reached by steps, following a road or taking the incline). It feels like little Paris! Street performers, musicians everywhere. People are nice, food is great! Recommend that you try an outdoor cafe. A very clean city. It was a memorable vacation for us.

The Hotel is located close to many attractions and stores. The rooms were very nice and clean and the staff was very friendly and helpful. For the price of the room, the bed could have been a bit more comfortable. Restaurant prices were high. Food was very good but there were definitely more reasonable places to eat in the area.

We had a wonderful stay in Old Quebec, and The Frontenac is definitely the premier hotel in the area. The staff was very helpful and took great care of us. The location is perfect--we walked everywhere.

Hotel highlights

Walking distance to Place Royale and Parliament Building
Onsite dining
Spa
Ski-in/ski-out access

Located in Old Quebec, Fairmont Le Chateau Frontenac is within a 5-minute walk of Place Royale and within 15 minutes of other popular attractions like Parliament Building. This 611-room, 4.5-star hotel welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and 3 restaurants. Located in central Quebec, the hotel is also near Citadelle of Quebec and Battlefields Park.

Dining

Enjoy dining at The Champlain Restaurant, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.

Rooms

All 611 air-conditioned rooms provide minibars, coffee makers, and safes. LCD TVs come with pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Phones, ironing boards, and desks are also available.

Property features

A local mainstay since 1893, Fairmont Le Chateau Frontenac offers ski-in/ski-out access, a full-service spa, and an indoor pool. Parking is available for CAD 36 per day (CAD 36.00 per day for valet parking), and there's also a ski shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include a children's pool, a health club, and a spa tub.

Room options

Room, 1 Queen Bed, Non Smoking, No View (Fairmont)

from $351

Room, 1 King Bed, Non Smoking, No View (Fairmont)

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking, No View

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, River View (Fairmont Gold)

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, City View (Fairmont Gold)

Review comment Patricia C. responded on May 2, 2017

Dear Billy, Thank you for this amazing feedback. We are so thrilled you enjoyed the Chateau experience and hope to welcome you again in a near future. Sincerely, Patricia Carre Rooms, Division Director

Everyone

Wonderful experience staying at this hotel fir Eater. Centrally located, in a great location!

By a verified traveler on Apr 19, 2017

Review comment Patricia C. responded on Apr 22, 2017

Dear Anonymous, Thank you for this great feedback and for taking time to review our hotel. Best regards, Patricia Carre Rooms, Division Director