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Fairmont Le Chateau Frontenac

4.5 out of 5.0

Recent guest reviews

Everything about our Stay in this Hotel was perfect, if we have a chance we"ll go back!!!

Le Chateau Frontenac deserves its good reputation. The one problem I had with the hotel itself (an air conditioner that was blowing air that wasn't cooling the room with a dial that wouldn't turn) was fixed while I went out to dinner on my first evening. The place is just beautiful and situated magnificently with the river and the old town on one side and the rest of the city on the other. I've never been in a city (and I've been in a city!) where I could walk to absolutely every destination I chose. The staff of concierges do spectacular work of providing directions (and drawing routes on maps!) and making reservations. Their approach to customer service is the top of the line. They made my stay a huge success. The only negatives involve noise; the exceptionally loud combo simply drove me from the Sam bar on Thursday evening. A little jazz is a good thing. In a low-ceilinged room with all amps set at 10 (or 6000), the music is killed as surely as conversation and relaxation. Such a decibel level can only be described as pain, not music; I fled. I had already fled the 1608 bar earlier in the week because over an amplified sound system was playing an angry man screaming about something against a back-up group playing 2 notes over and over again. That night, the Sam was nice and quiet I hope these comments are taken to heart, if only because the decision to play ugly "music" loudly reduced what I spent at the bar.

Beautiful hotel and grounds. Great location. Rooms and beds feel dusty though

Great hotel, only negative was street noise very late, if a concern be carefull where your room is located

A wonderful two nights. Room was pleasing, dinner at Sam was delicious. Buffet in morning was great. One of the best buffets in or out of a hotel. Worth every penny. Hotel overall is top notch.

Competent and friendly staff. Very comfortable bed. Attention to the smallest details. Not super modern, but to offer modern decor and other updates would diminish the 19th century charm of the hotel.

We enjoyed our stay at this iconic property -- our bed was comfortable and staff fairly helpful. Some quibbles -- our fifth floor room was well-located, beautiful view on river side. But very loud with all day and evening entertainment just outside. The room was a King and was good sized but the bathroom was TINY and not consistent with the standard of the hotel. Plugs/charging facilities very outdated (few outlets, no USB ports). Concierge helpful at first in sorting out a restaurant issue but then never followed up -- ultimately unhelpful. Felt a bit nickel and dimed -- fee to walk thru the hotel art gallery, no guest discount for tour of the hotel (!!). Be careful in the hotel bar -- some drinks (a kir royale at, I think 40 dollars?) have hefty price tags of which bar staff did not warn us. Overall good experience, honestly, but more annoyances and glitches than we might have expected.

River view room allows a beautiful view of the St. Lawrence river as well as activities on the promenade. Easy to walk and jog on the promenade to the Les Plaines d'Abraham from the hotel. Reception and concierge services were excellent. Room was spotless and lunch at Sam restaurant was enjoyable

I can't say enough about this property. It is in the perfect location and is stunning. The bedroom was beautifully appointed and comfortable for my family of four.

From the moment you approach this grand hotel, you immediately feel as though you have stepped back in time, charm, character and elegance! The staff and concierge service, second to none! One of the best places We have ever been.

The room was beautiful as was the hotel. Everything was extremely comfortable and the staff was very accommodating. The spa services (facial and massage) were also excelllent. The only con is that the breakfast, which is a great buffet, is rather expensive when compared to the other dining options in the area.

We had a wonderful time, very friendly people all around.

Wonderful experience staying at this hotel fir Eater. Centrally located, in a great location!

The staff could not have been more helpful. Our bags were lost by the airline so the woman at the front desk sent personal care packages for both my wife and I (they were at the door before we had even sat down). The doorman brought our luggage to us as soon as it had arrived and the cleaning crew did not leave a trace if dust. The food was exceptional. All around high marks.

Very friendly staff. Central location with good restaurants in walking distance. Beautiful view over the river is a bonus. Grandiose looking hotel with good buffet for morning breakfast.

We loved our stay, the staff was incredible. We were only bummed to not have a guided tour of the historic hotel.

The hotel lived up to its reputation. The service was great at this beautiful hotel.

We had a fabulous stay at the Frontenac and would recommend it to anyone.

Excellent location, great staff and services. This is a first class hotel rich in history.

So glad we waited until Christmas to come here. Amazing rate for a beautiful hotel

Room options

Room, 1 King Bed, Non Smoking, No View (Fairmont)

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking, No View

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, River View (Fairmont Gold)

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking, City View (Fairmont Gold)

King 1 | Sleeps 2

Guest reviews for Fairmont Le Chateau Frontenac

Everyone (36) Couples (78) Business (4) Family (33) Friends (8) Other (4)
5

great hotel

Everyone

Everything about our Stay in this Hotel was perfect, if we have a chance we"ll go back!!!

By , from Merida Yucatan on Aug 23, 2017

5

a 5-star hotel that acts like a 5-star hotel

Everyone

Le Chateau Frontenac deserves its good reputation. The one problem I had with the hotel itself (an air conditioner that was blowing air that wasn't cooling the room with a dial that wouldn't turn) was fixed while I went out to dinner on my first evening. The place is just beautiful and situated magnificently with the river and the old town on one side and the rest of the city on the other. I've never been in a city (and I've been in a city!) where I could walk to absolutely every destination I chose. The staff of concierges do spectacular work of providing directions (and drawing routes on maps!) and making reservations. Their approach to customer service is the top of the line. They made my stay a huge success. The only negatives involve noise; the exceptionally loud combo simply drove me from the Sam bar on Thursday evening. A little jazz is a good thing. In a low-ceilinged room with all amps set at 10 (or 6000), the music is killed as surely as conversation and relaxation. Such a decibel level can only be described as pain, not music; I fled. I had already fled the 1608 bar earlier in the week because over an amplified sound system was playing an angry man screaming about something against a back-up group playing 2 notes over and over again. That night, the Sam was nice and quiet I hope these comments are taken to heart, if only because the decision to play ugly "music" loudly reduced what I spent at the bar.

By , from Washington, DC on Aug 19, 2017

4

beautiful hotel but needs dusting

Everyone

Beautiful hotel and grounds. Great location. Rooms and beds feel dusty though

By , from Virginia on Aug 4, 2017

4

great location, staff was excellent!

Everyone

Great hotel, only negative was street noise very late, if a concern be carefull where your room is located

By , from California on Jul 27, 2017

5

beauty in quebec city

Everyone

A wonderful two nights. Room was pleasing, dinner at Sam was delicious. Buffet in morning was great. One of the best buffets in or out of a hotel. Worth every penny. Hotel overall is top notch.

By on Jul 24, 2017

5
Everyone
My room was in this turret, round wall and windows. I felt like a royal.  Magnificent building and architectural detail

Competent and friendly staff. Very comfortable bed. Attention to the smallest details. Not super modern, but to offer modern decor and other updates would diminish the 19th century charm of the hotel.

By , from D.C., United States on Jul 18, 2017

4

comfy but showing some wear and tear

Everyone

We enjoyed our stay at this iconic property -- our bed was comfortable and staff fairly helpful. Some quibbles -- our fifth floor room was well-located, beautiful view on river side. But very loud with all day and evening entertainment just outside. The room was a King and was good sized but the bathroom was TINY and not consistent with the standard of the hotel. Plugs/charging facilities very outdated (few outlets, no USB ports). Concierge helpful at first in sorting out a restaurant issue but then never followed up -- ultimately unhelpful. Felt a bit nickel and dimed -- fee to walk thru the hotel art gallery, no guest discount for tour of the hotel (!!). Be careful in the hotel bar -- some drinks (a kir royale at, I think 40 dollars?) have hefty price tags of which bar staff did not warn us. Overall good experience, honestly, but more annoyances and glitches than we might have expected.

By on Jul 7, 2017

5

perfect location for most tourist dights

Everyone

River view room allows a beautiful view of the St. Lawrence river as well as activities on the promenade. Easy to walk and jog on the promenade to the Les Plaines d'Abraham from the hotel. Reception and concierge services were excellent. Room was spotless and lunch at Sam restaurant was enjoyable

By , from Besufort, SC on Jun 29, 2017

5

i fell in love at the frontenac

Everyone

I can't say enough about this property. It is in the perfect location and is stunning. The bedroom was beautifully appointed and comfortable for my family of four.

By on Jun 29, 2017

5

an excellent hotel with charm and character!

Everyone

From the moment you approach this grand hotel, you immediately feel as though you have stepped back in time, charm, character and elegance! The staff and concierge service, second to none! One of the best places We have ever been.

By , from Long Island, NY on Jun 2, 2017

Review comment responded on Jun 5, 2017

Dear Mr. Luke & Mrs. Maria We are delighted you had such a wonderful experience on your recent stay with us. Our teams work hard to make each guest stay special and it is truly rewarding to read your review. We hope to have the pleasure of welcoming you again. Best regards, Patricia Carré Director of Rooms