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The Reserve at Paradisus Punta Cana Resort - All Inclusive

5.0 out of 5.0
  • Steps from Cortecito Beach
  • Free buffet breakfast
  • Free WiFi in rooms and ...
  • Free valet and self parking

Recent guest reviews

The Reserve was closed; we were notified of this (via email) only 3 hours before our flight departed. We were offered the Grand Reserve as an alternative, a horrible alternative. A much better option would have been Paradisus Palm Real (the beach is closest to this property and it's a beautiful resort). They alleged there was construction at a nearby resort forcing the closure of the Reserve; that is not true. Secerak of the employees said tbe reserve will be closed for 6 months, due to renovations, that seems false as well. We are very dissatisfied with Melia and the entire experience.

They lie about the property on ur website!!! When we got there the reserve section was closed

I had a great time. Loved the pool and the food. On site transportation to the beach was frequent. Foam in the pool was cool, Zumba and water aerobics were fun. I met some good people there. The yoga was really stretching on the beach, i.e fake yoga lol but all in all, I would go here again.

The property is beautiful The ground is well maintained But Our room is 13 minutes walk from the beach, not 1 min as advertised The room is spacious and nice but bedding and towels are old and of lower quality, not worthy of a 5 stars rating Food in the buffet is good but food in the restaurants are awful, not much selection and service in the restaurant is slow and inconsistent Food and service at the pool was horrible Overall we believe this property should only classified as a 4 stars resort You The customer service manager reached out to us after learning about our complaints..he tried to rectify some problems but certain things are out of his control ...it has to be corrected at the corporate level..we would like to acknowledge Mr. Ezequiel Alvarez for his efforts..some staffs deserve our praise and gratitude for taking good care of us. Emelia Contreras, Daniel Liven in the restaurant..our building concierge also did an excellent job..unfortunately I forgot his name

We had an issue with a severe leak in our bathroom ceiling. The hotel was very accommodating in switching us to a new room pretty quickly. One 2 occasions there AppStore’s be men peaking from behind trees at us while we were the only ones in the kids pool.

place was very clean staff was very helpful and friendly the dj needs to play better music at the night club

Great customer service. Great comfort. No complaints at all.

Cold water in a room for two days .Nobady info us what heppend. New Sun glasses was stolen from The room Menagment do Not see a The problem. After night service ( housekeeping) they left my Door unlocked . :(((

Nice hotel. Staff was friendly but did not speak much English. We upgraded to the Royal Service and thought the room should have been nicer but the location to the beach was great. Check in was a bit confusing and so was navigating the resort. Overall we would definitely stay there again!

It didn't live up to the hype! The hotel and grounds are pretty but felt the service and food mediocre. We decided to do the family concierge based all the positive reviews we have read. Our family concierge was suppose to meet us at check-in, never did. We had to call and request him to find us. They use an app to communicate request to your concierge which was helpful since they have multiple families they are working with. Unfortunately their were many request not done and when I pointed out things he got snippy. I felt he should have anticipated our needs and instead of me asking him daily for the same things(ex. reserved spots at the pool). We stayed 4 nights and housekeeping only cleaned our room 1 day. We would leave at 9am and return at 4pm to the room and asked multiple times to have it cleaned. The pools are very deep, I would recommend bringing a float or a noodle not just for your kids but also for the adults.

From the day we arrived on 7/27/18 Henry Cordones went above and beyond to make sure our stay at The Reserve at Paradisus Punta Cana was perfect. He showed us to our room, explained the amenities, made sure our restaurants were set up on the first day so we could enjoy the rest of our stay. At times when we needed a shuttle or car to our restaurant there was Henry setting it up to make sure we made it on time. On top of this excellent service from Henry the hotel is incredibly beautiful, peaceful, great food, friendly and helpful staff. I was so happy with everything that I signed up for their timeshare and can't wait to go back again. Thank you so much Henry Cordones and the rest of the staff at The Reserve at Paradisus Punta Cana for making our stay amazing and perfect.

The grounds and buildings are beautiful. The rooms are spacious and clean. The staff is completely out of touch and incapable of fulfilling the simplest request. Language was not the issue as we had several Spanish speakers in our group. Do not be tempted by the pictures on line you will be disappointed in paradise, there are far too many other places in the world to visit and spend your hard earned money. Getting your water glass filled at dinner is a struggle for their staff, Orbitz should not feature this hotel.

This was our first trip to Punta Cana. From the first day we arrived at “The Reserve Paradisus Punta Cana” everyone went above and beyond from time of check in to the time we checked out. This resort is by far the best all inclusive we have stayed at. The staff, drinks, food, excursions, comfort of the bed and entertainment was awesome. This resort was constantly cleaning and stayed immaculate. Every staff member always greeted you with hello and a smile everyday. I would definitely recommend this resort.

Everyone was very pleasant, made you feel welcomed.

We spent a week here. The stay was cheaper than the Paradisus, but we got to enjoy both resorts. The beach is beautiful and the restaurants are great as well. Since it is all inclusive, the only downside was the drinks being a bit weak. I enjoyed my stay and would come back.

Bavaro Beach Punta Cana La Altagracia

Hotel highlights

  • Steps from Cortecito Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

The Reserve at Paradisus Punta Cana Resort - All Inclusive places you next to Cortecito Beach and within a few miles (5 km) of other popular attractions like Arena Gorda Beach. This 170-room, 5-star property has 5 outdoor pools along with a private beach and a full-service spa.


Dining

Free buffet breakfast is served each morning from 8 AM to 10 AM. There are ample dining options with 3 onsite restaurants, including Vento, which specializes in Mediterranean cuisine and serves dinner, and Gabi Club with its pool views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.


Rooms

A plasma TV comes with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a jetted tub, a hydromassage showerhead, a hair dryer, and designer toiletries. Other standard amenities include private spa tub, a furnished balcony or patio, and an iPod dock.


Property features

The Reserve at Paradisus Punta Cana Resort - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. Free valet and self parking are available, and there's also an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a casino, a nightclub, and a children's pool.

Room options

Family Concierge Two Bedroom Master Suite

King 2 | Sleeps 7

Premium Suite, 1 Bedroom

King 1 | Sleeps 3

Family Suite, 1 Bedroom

King 1 | Sleeps 4

One Bedroom Master Suite

Full 2 | King 1 | Sleeps 4

Guest reviews for The Reserve at Paradisus Punta Cana Resort - All Inclusive

Everyone (43) Couples (15) Family (8) Friends (4) Other (1)
5
Everyone

By on Aug 17, 2019

1
Family with small children

The Reserve was closed; we were notified of this (via email) only 3 hours before our flight departed. We were offered the Grand Reserve as an alternative, a horrible alternative. A much better option would have been Paradisus Palm Real (the beach is closest to this property and it's a beautiful resort). They alleged there was construction at a nearby resort forcing the closure of the Reserve; that is not true. Secerak of the employees said tbe reserve will be closed for 6 months, due to renovations, that seems false as well. We are very dissatisfied with Melia and the entire experience.

By , from NJ on Jul 5, 2019

Review comment responded on Jul 5, 2019

Dear Angel, We are saddened to see your rating, unfortunately due to an undergoing major renovations on our neighbor resort Grand Bavaro Princess, which is creating noisy and disruptive atmosphere around The Reserve. In order to ensure a relaxing and stress-free experience with Paradisus, we temporarily closed but relocating with a upgrade on our sister property. We hope that you will give us the honor to welcome you again in the near future to improve your opinion about our beautiful property. Sincerely, Guest Service Center Management

2
Family with small children

They lie about the property on ur website!!! When we got there the reserve section was closed

By on Jul 2, 2019

Review comment responded on Jul 2, 2019

Dear Guest. We are saddened to see your rating, unfortunately due to an undergoing major renovations on our neighbor resort, which is creating noisy and disruptive atmosphere around The Reserve. In order to ensure a relaxing and stress-free experience with Paradisus, we temporarily closed but relocating with a better upgrade on our sister property. We hope that you will give us the honor to welcome you again in the near future to improve your opinion about our beautiful property. Sincerely, Guest Experience Director

5
Everyone

By on Jun 28, 2019

Review comment responded on Jun 30, 2019

Dear Guest. Thank you very much for your excellent, we can’t wait to welcome you again in the near future here at our beautiful Paradisus Punta Cana. Warm regards from Punta Cana, The Management

5
Everyone

I had a great time. Loved the pool and the food. On site transportation to the beach was frequent. Foam in the pool was cool, Zumba and water aerobics were fun. I met some good people there. The yoga was really stretching on the beach, i.e fake yoga lol but all in all, I would go here again.

By on Jun 19, 2019

Review comment responded on Jun 20, 2019

Dear Guest. Thank you for your excellent rating and short review, we are looking forward have the honor to welcome you again in the near future. Warm regards, Management

4
Friends

The property is beautiful The ground is well maintained But Our room is 13 minutes walk from the beach, not 1 min as advertised The room is spacious and nice but bedding and towels are old and of lower quality, not worthy of a 5 stars rating Food in the buffet is good but food in the restaurants are awful, not much selection and service in the restaurant is slow and inconsistent Food and service at the pool was horrible Overall we believe this property should only classified as a 4 stars resort You The customer service manager reached out to us after learning about our complaints..he tried to rectify some problems but certain things are out of his control ...it has to be corrected at the corporate level..we would like to acknowledge Mr. Ezequiel Alvarez for his efforts..some staffs deserve our praise and gratitude for taking good care of us. Emelia Contreras, Daniel Liven in the restaurant..our building concierge also did an excellent job..unfortunately I forgot his name

By , from Huntington Beach on Jun 11, 2019

Review comment responded on Jun 13, 2019

Dear Guest. Thank you for taking your valuable time to review our property, we are saddened that we did not met all your expectations. I have forwarded your comments specially regarding your culinary experiences and your room category to the corresponding departments for their critical review. Warm regards, The Management

5
Everyone

By on Jun 11, 2019

Review comment responded on Jun 13, 2019

Dear Guest. Thanks for your five star rating. Warm regards, The Management

4
Families

We had an issue with a severe leak in our bathroom ceiling. The hotel was very accommodating in switching us to a new room pretty quickly. One 2 occasions there AppStore’s be men peaking from behind trees at us while we were the only ones in the kids pool.

By on Jun 10, 2019

Review comment responded on Jun 13, 2019

Dear Celeste. Thanks for your review and mentioning how effective we resolved your initial little incident with your first room, guests satisfaction is our highest priority. While I can not make much of your second comment, if this has caused any inconvenient to you we would like to apologies for it. Warm regards, The Management

4
Everyone

By on May 27, 2019

Review comment responded on May 27, 2019

Dear Guest, Thanks for your rating. It is a pleasure to hear you really enjoyed your vacation time at The Reserve Paradisus Punta Cana. We look forward to welcome you back. Warm Regards, Hotel Management

5
Everyone

place was very clean staff was very helpful and friendly the dj needs to play better music at the night club

By on Apr 19, 2019

Review comment responded on Apr 19, 2019

Dear Guest, Thanks for your high rating. We are delighted to know you had a wonderful time and appreciated our property and the outstanding service provided by our team. We appreciate your kind suggestions regarding music at the night club. Please, be certain, we will address your comments with our team. Thanks for visiting us. We look forward to welcome you back at The Reserve Paradisus Punta Cana. Warm Regards, Hotel Management

The Reserve at Paradisus Punta Cana Resort - All Inclusive

Bavaro Beach, Punta Cana, La Altagracia 23000
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.