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Recent guest reviews

No service for Handicap. Freshwater pool with Turtles and fishs are dirty ,mosquitoes in the reservation waiting room.

Food was poor and not much variety. Service was poor.

Beautiful facility! We had an amazing time. Staff was attentive and so friendly. Delicious foods. Entertainment was lacking. Would have like to see more shows.

We had a great family vacation at the The Grand Reserve at Paradisus Palma Real. The place is beautiful, very clean, the food and the drinks were all very tasty. The swim-up pool room is for sure the way to go, but the main pool with its swim up bar and a variety of water activity classes were fun too. In addition to the swim up pool, the kids love the patio jacuzzi along with the kids water park. There were also a bunch of live music -- the breakfast buffett always had a live musician, and the evening always had an excellent DJ or band. The staff was very accessible, and one thing that was very helpful was their use of WhatsApp. Our personalize concierge, Milly Asella, was like your own Google Assistant / Alexa. Any questions about the property, help with restaurant reservations, airport transport reservations, the location of places, and schedule of events, Milly was either proactively providing info or was there to answer -- further, just basic things like checking on if the room was clean and if our room snacks were filled was very helpful.

The property’s facilities and pools were outstanding. The only negative is the used car salespeople acting as concierges. The whole goal is to sit down with you and get you to buy into their timeshare program. Huge put off and by no way is it a concierge hotel.

The staff were wonderful and the property was beautiful. We were treated like VIP's and thoroughly enjoyed our stay. The Kid's Zone and Splash Park were a hit with our daughter (age 6) and the

We stayed at the Grand Reserve at Paradisus Palma Real from April 1st through April 8th. Our 2 bedroom master suite was very spacious for 6 of us staying there. It was a beautiful room that had a stocked mini bar (water, juice, pop, beer, etc) and also snacks (potato chips, tea, coffee, chocolate). The bathrooms were huge and gave us plenty of room to get ready each day. The hotel was very quiet and must not have been at full capacity. We were able to get a pool view room and our check-in was very easy! Our concierge, Margie, was awesome. She helped us make all of our dinner reservations as well as an excursion. We had friends staying at the Reserve and she accommodated them at our dinners as well. Margie also helped with our transfer back to the airport on leaving day. We used WhatsApp to communicate with her the whole week which worked out well. We really enjoyed the fresh orange juice and cappucino's at breakfast, but overall were a little disappointed in the food. We have had more variety at other all inclusive resorts we've stayed at. We went to many of the different restaurants for lunch and dinner. Our favorites were Kao and Bana (both hibachi places). We enjoyed Mangu, Hydro Grill and Agua Marina for lunch. Rubi Rocks was fun for both kids & adults to play pool, foosball and watch a sports game on tv. The service at all the restaurants was very good. Very attentive to the needs of the guests dining there. The

The staff was incredible and so accommodating. The rooms were perfect in every way.

The Grand Reserve advertised as a 5 stars hotel. But it is looks more like 3 stars hotel. It is looks to me that problem is in a MELIA high level management. New resort but most of the stuff not trained enough , poor food selection, very bad room cleaning service.

Playa de Bavaro Punta Cana La Altagracia

Room options

One Bedroom Suite Swim-Up Inner Circle

1 King Bed | 2 Double Beds | Sleeps 4

Premium One Bedroom Suite

2 Double Beds | 1 King Bed | Sleeps 4

Two Bedroom Master Suite

1 King Bed | 2 Twin Beds | Sleeps 7

One Bedroom Master Suite Inner Circle

1 King Bed | Sleeps 5

Hotel highlights

  • Walking distance to Los Corales Beach and Palma Real Shopping Village
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Los Corales Beach is within a 5-minute walk of The Grand Reserve at Paradisus Palma Real – All Inclusive while other popular sites like Palma Real Shopping Village are within a 15-minute stroll. This 432-room, 5-star property has 2 outdoor pools along with a private beach and a winery.


Dining

Start your day off right with a free buffet breakfast, served each morning from 8 AM to 10 AM. This property is home to 9 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 432 individually decorated accommodations feature furnished balconies and afford space to spread out with living rooms and dining areas. Guests can enjoy free WiFi and TVs. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include sofa beds, minibars, and coffee makers.


Property features

The Grand Reserve at Paradisus Palma Real – All Inclusive features a private beach, a winery, and a full-service spa. You can take advantage of free parking, along with a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include 2 outdoor pools, a casino, and a free water park.

Guest reviews for The Grand Reserve at Paradisus Palma Real – All Inclusive

Everyone (11) Family (3)
3
Everyone

By on Mar 4, 2020

Review comment responded on Mar 6, 2020

Dear Guest, Thank you for visiting us. We appreciate your evaluation and are looking forward to welcome you back soon. Kind regards

5
Everyone

By on Dec 20, 2019

Review comment responded on Dec 23, 2019

We greatly appreciate your comment!

5
Everyone

By on Dec 14, 2019

Review comment responded on Dec 15, 2019

Thank you very much for reviewing us! We hope to see you soon again. Regards,

5
Everyone

By on Dec 1, 2019

Review comment responded on Dec 1, 2019

Thank you very much for your comments! We hope to host you again very soon. Regards,

4
Everyone

By on Sep 3, 2019

Review comment responded on Sep 4, 2019

Dear Guest, Thank you for choosing The Grand Reserve at Paradisus Palma Real Resort as your holiday destination. We hope to see you soon at our Luxury property. Warmest Regards, Rafael M. Green Guest Experience Director

4
Family

No service for Handicap. Freshwater pool with Turtles and fishs are dirty ,mosquitoes in the reservation waiting room.

By , from Punta Cana at the Grand Resrve. on Sep 1, 2019

Review comment responded on Sep 1, 2019

Dear KhaiTran, Thank you for sharing your feedback regarding your recent experience with us. We are astonish to hear your comments, since all our properties are handicap accessible. We have addressed these observations with our team in order to keep improving our guests experience. We hope to have the opportunity to welcome you back again for a better stay. Warm regards,

3
Family

Food was poor and not much variety. Service was poor.

By on Aug 24, 2019

Review comment responded on Aug 31, 2019

Dear guest, Thank you very much for your visit. We are sorry to read that our gastronomy and service was not up to your standards. We would love to have another opportunity to host you and provide you the experience you deserve.

5
Everyone

Beautiful facility! We had an amazing time. Staff was attentive and so friendly. Delicious foods. Entertainment was lacking. Would have like to see more shows.

By , from New York on Aug 19, 2019

Review comment responded on Aug 20, 2019

Dear Annie, Thank you so much for your feeback, our Luxury property hope to see you soon with your whole Family.

5
Family with small children

We had a great family vacation at the The Grand Reserve at Paradisus Palma Real. The place is beautiful, very clean, the food and the drinks were all very tasty. The swim-up pool room is for sure the way to go, but the main pool with its swim up bar and a variety of water activity classes were fun too. In addition to the swim up pool, the kids love the patio jacuzzi along with the kids water park. There were also a bunch of live music -- the breakfast buffett always had a live musician, and the evening always had an excellent DJ or band. The staff was very accessible, and one thing that was very helpful was their use of WhatsApp. Our personalize concierge, Milly Asella, was like your own Google Assistant / Alexa. Any questions about the property, help with restaurant reservations, airport transport reservations, the location of places, and schedule of events, Milly was either proactively providing info or was there to answer -- further, just basic things like checking on if the room was clean and if our room snacks were filled was very helpful.

By , from Cleveland, Ohio on Jul 6, 2019

Review comment responded on Jul 7, 2019

Dear Steve, Receive a warm greeting from The Grand Reserve, we appreciate your opinion about our luxury hotel, we will convey your congratulations to our great team and speciality to Mrs. Milly for the great service provided. We hope for your soon return and allow us the honor of hosting your next family vacation, we are known for providing pleasant experiences with the highest standards in service. Warmest Regards Rafael M. Green.

5
Everyone

By on Jul 3, 2019

Review comment responded on Jul 3, 2019

Thank you for choosing The Grand Reserve at Paradisus Palma Real Resort as your holiday destination, we are very excited to see the comment about our luxury hotel, we characterize to tender pleasant experiences for our guests, and we look forward to your return back. Regards

The Grand Reserve at Paradisus Palma Real – All Inclusive

Playa de Bavaro, Punta Cana, La Altagracia 23000
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