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The Grand Reserve at Paradisus Palma Real – All Inclusive

5.0 out of 5.0
  • Walking distance to Los...
  • Free buffet breakfast
  • Free WiFi in rooms and ...
  • Free parking

Recent guest reviews

Food was poor and not much variety. Service was poor.

Beautiful facility! We had an amazing time. Staff was attentive and so friendly. Delicious foods. Entertainment was lacking. Would have like to see more shows.

We had a great family vacation at the The Grand Reserve at Paradisus Palma Real. The place is beautiful, very clean, the food and the drinks were all very tasty. The swim-up pool room is for sure the way to go, but the main pool with its swim up bar and a variety of water activity classes were fun too. In addition to the swim up pool, the kids love the patio jacuzzi along with the kids water park. There were also a bunch of live music -- the breakfast buffett always had a live musician, and the evening always had an excellent DJ or band. The staff was very accessible, and one thing that was very helpful was their use of WhatsApp. Our personalize concierge, Milly Asella, was like your own Google Assistant / Alexa. Any questions about the property, help with restaurant reservations, airport transport reservations, the location of places, and schedule of events, Milly was either proactively providing info or was there to answer -- further, just basic things like checking on if the room was clean and if our room snacks were filled was very helpful.

The property’s facilities and pools were outstanding. The only negative is the used car salespeople acting as concierges. The whole goal is to sit down with you and get you to buy into their timeshare program. Huge put off and by no way is it a concierge hotel.

The staff were wonderful and the property was beautiful. We were treated like VIP's and thoroughly enjoyed our stay. The Kid's Zone and Splash Park were a hit with our daughter (age 6) and the

We stayed at the Grand Reserve at Paradisus Palma Real from April 1st through April 8th. Our 2 bedroom master suite was very spacious for 6 of us staying there. It was a beautiful room that had a stocked mini bar (water, juice, pop, beer, etc) and also snacks (potato chips, tea, coffee, chocolate). The bathrooms were huge and gave us plenty of room to get ready each day. The hotel was very quiet and must not have been at full capacity. We were able to get a pool view room and our check-in was very easy! Our concierge, Margie, was awesome. She helped us make all of our dinner reservations as well as an excursion. We had friends staying at the Reserve and she accommodated them at our dinners as well. Margie also helped with our transfer back to the airport on leaving day. We used WhatsApp to communicate with her the whole week which worked out well. We really enjoyed the fresh orange juice and cappucino's at breakfast, but overall were a little disappointed in the food. We have had more variety at other all inclusive resorts we've stayed at. We went to many of the different restaurants for lunch and dinner. Our favorites were Kao and Bana (both hibachi places). We enjoyed Mangu, Hydro Grill and Agua Marina for lunch. Rubi Rocks was fun for both kids & adults to play pool, foosball and watch a sports game on tv. The service at all the restaurants was very good. Very attentive to the needs of the guests dining there. The

The staff was incredible and so accommodating. The rooms were perfect in every way.

The Grand Reserve advertised as a 5 stars hotel. But it is looks more like 3 stars hotel. It is looks to me that problem is in a MELIA high level management. New resort but most of the stuff not trained enough , poor food selection, very bad room cleaning service.

Playa de Bavaro Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Los Corales Beach and Palma Real Shopping Village
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Los Corales Beach is within a 5-minute walk of The Grand Reserve at Paradisus Palma Real – All Inclusive while other popular sites like Palma Real Shopping Village are within a 15-minute stroll. This 432-room, 5-star property has 2 outdoor pools along with a private beach and a winery.


Dining

Start your day off right with a free buffet breakfast, served each morning from 8 AM to 10 AM. This property is home to 9 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

Guests can enjoy a TV and stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a furnished balcony, a sofa bed, and a living room.


Property features

The Grand Reserve at Paradisus Palma Real – All Inclusive features a private beach, a winery, and a full-service spa. You can take advantage of free parking, along with a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include 2 outdoor pools, a casino, and a free water park.

Room options

Premium One Bedroom Suite

Full 2 | King 1 | Sleeps 4

Two Bedroom Master Suite Swim Up Inner Circle

Full 2 | Sleeps 7

One Bedroom Master Suite Inner Circle

King 1 | Sleeps 5

Suite, 1 Bedroom (INNER CRC)

Full 2 | King 1 | Sleeps 4

Guest reviews for The Grand Reserve at Paradisus Palma Real – All Inclusive

Everyone (6) Family (2)
3
Families

Food was poor and not much variety. Service was poor.

By on Aug 24, 2019

5
Everyone

Beautiful facility! We had an amazing time. Staff was attentive and so friendly. Delicious foods. Entertainment was lacking. Would have like to see more shows.

By , from New York on Aug 19, 2019

Review comment responded on Aug 20, 2019

Dear Annie, Thank you so much for your feeback, our Luxury property hope to see you soon with your whole Family.

5
Family with small children

We had a great family vacation at the The Grand Reserve at Paradisus Palma Real. The place is beautiful, very clean, the food and the drinks were all very tasty. The swim-up pool room is for sure the way to go, but the main pool with its swim up bar and a variety of water activity classes were fun too. In addition to the swim up pool, the kids love the patio jacuzzi along with the kids water park. There were also a bunch of live music -- the breakfast buffett always had a live musician, and the evening always had an excellent DJ or band. The staff was very accessible, and one thing that was very helpful was their use of WhatsApp. Our personalize concierge, Milly Asella, was like your own Google Assistant / Alexa. Any questions about the property, help with restaurant reservations, airport transport reservations, the location of places, and schedule of events, Milly was either proactively providing info or was there to answer -- further, just basic things like checking on if the room was clean and if our room snacks were filled was very helpful.

By , from Cleveland, Ohio on Jul 6, 2019

Review comment responded on Jul 7, 2019

Dear Steve, Receive a warm greeting from The Grand Reserve, we appreciate your opinion about our luxury hotel, we will convey your congratulations to our great team and speciality to Mrs. Milly for the great service provided. We hope for your soon return and allow us the honor of hosting your next family vacation, we are known for providing pleasant experiences with the highest standards in service. Warmest Regards Rafael M. Green.

5
Everyone

By on Jul 3, 2019

Review comment responded on Jul 3, 2019

Thank you for choosing The Grand Reserve at Paradisus Palma Real Resort as your holiday destination, we are very excited to see the comment about our luxury hotel, we characterize to tender pleasant experiences for our guests, and we look forward to your return back. Regards

5
Everyone

By on Jul 2, 2019

Review comment responded on Jul 2, 2019

Gracias por escoger The Grand Reserve At Paradisus Palma Real como vuestro destino de vacaciones, nos caracterizamos por ofrecer un servicio personalizados hacia nuestros queridos huéspedes para asegurarnos de hacerlos sentir los como en casa, somos grandes anfitriones en brindar memorables experiencias que puedan recordar durante años, somos un hotel de lujo con altos estándares de servicio como acostumbra nuestra marca. Esperamos verle muy pronto en nuestro hotel de lujo. Un cordial saludo.

5
Families Family with small children

The property’s facilities and pools were outstanding. The only negative is the used car salespeople acting as concierges. The whole goal is to sit down with you and get you to buy into their timeshare program. Huge put off and by no way is it a concierge hotel.

By on Jun 26, 2019

Review comment responded on Jun 29, 2019

Thank you for choosing The Grand Reserve at Paradisus Palma Real Resort as your holiday destination. we really appreciated your comments on the online comunity.

5
Everyone

The staff were wonderful and the property was beautiful. We were treated like VIP's and thoroughly enjoyed our stay. The Kid's Zone and Splash Park were a hit with our daughter (age 6) and the

By on May 1, 2019

Review comment responded on May 11, 2019

Thanks for your nice comments, we are know to tender a personalized service to our dear guest, we hope to see you soon at our property. Best Regards Rafael M. Green. Guest Experience Director.

4
Everyone

We stayed at the Grand Reserve at Paradisus Palma Real from April 1st through April 8th. Our 2 bedroom master suite was very spacious for 6 of us staying there. It was a beautiful room that had a stocked mini bar (water, juice, pop, beer, etc) and also snacks (potato chips, tea, coffee, chocolate). The bathrooms were huge and gave us plenty of room to get ready each day. The hotel was very quiet and must not have been at full capacity. We were able to get a pool view room and our check-in was very easy! Our concierge, Margie, was awesome. She helped us make all of our dinner reservations as well as an excursion. We had friends staying at the Reserve and she accommodated them at our dinners as well. Margie also helped with our transfer back to the airport on leaving day. We used WhatsApp to communicate with her the whole week which worked out well. We really enjoyed the fresh orange juice and cappucino's at breakfast, but overall were a little disappointed in the food. We have had more variety at other all inclusive resorts we've stayed at. We went to many of the different restaurants for lunch and dinner. Our favorites were Kao and Bana (both hibachi places). We enjoyed Mangu, Hydro Grill and Agua Marina for lunch. Rubi Rocks was fun for both kids & adults to play pool, foosball and watch a sports game on tv. The service at all the restaurants was very good. Very attentive to the needs of the guests dining there. The

By on Apr 10, 2019

Review comment responded on Apr 20, 2019

Thank you for choosing The Grand Reserve at Paradisus Palma Real Resort as your holiday destination, we are very excited to see the comment about our luxury hotel, we characterize to tender pleasant experiences for our guests, we will extend the congratulations to Marggie for making a pleasant stay for you and the rest of your beloved family, in our restaurants there is a great history behind each of them, we look forward to your return to our luxurious hotel. Regards.

5
Friends

The staff was incredible and so accommodating. The rooms were perfect in every way.

By on Mar 15, 2019

Review comment responded on Mar 18, 2019

Dear Guest, We sincerely appreciate you sharing your experience with us. It was a real pleasure to host you in our property, hopefully we will have the opportunity to welcome you again. Best regards,

3
Everyone

The Grand Reserve advertised as a 5 stars hotel. But it is looks more like 3 stars hotel. It is looks to me that problem is in a MELIA high level management. New resort but most of the stuff not trained enough , poor food selection, very bad room cleaning service.

By on Jan 3, 2019

Review comment responded on Feb 28, 2019

Dear Guest, Thank you very much for taking the time to share your review following your stay at The Grand Reserve. Your feedback is extremely important as it helps us continually improve the service we provide to our valued guests. We deeply lament if we were not able to better accommodate your needs during your stay. We are aware that during the opening days there were certain services which were not fully functional and for this we profusely apologize; please note that at the present time we have overcome all these hiccups and we are providing our guests with a luxury experience. Our relationship with you is very important to us and we look forward to having the opportunity to welcome you back to The Grand Reserve soon! Sincerely,

The Grand Reserve at Paradisus Palma Real – All Inclusive

Playa de Bavaro, Punta Cana, La Altagracia 23000
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.