Riu Naiboa All Inclusive3.5 out of 5.0
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Recent guest reviews
Overall I'd say we enjoyed our stay at the Riu Naiboa. I think it unfortunately fell a little under our expectations but there is plenty of fun and R&R to be had while you're there. The rooms were extremely basic and probably more in line with what I would expect from 2 or 2.5 star hotel in the states. Unfortunately the rooms were probably the biggest disappointment of the trip. Beds were hard and small. A/C controls were weird and inconsistent. Room had a funky smell the entire time we were there (we weren't alone in this, we spoke to others). And there were little ants all over the bathroom which left me careful about what I left sitting where. Once you can get past the room though, most everything else was better. Food was rarely "great" but it was still good, mixed drinks were very pleasing (avoid the wines), and service of the staff was always professional and good. The "animacion" entertainment staff were awesome. These guys/gals work VERY hard to try to provide you with good moods and entertainment so be good to them. The location to the beach, the pool, and the entertainment staff is what made this place what it was for us - which was a solid good time at a reasonable price. If/When we have it to do over again we would probably try to kick it up a notch to a higher level Riu resort. While at the Naiboa I made a quick walk over to the Palace Bavaro for something and it was quite nice. I'll probably look to one of the "palaces" next time.
It was a big step up in terms of comfort after they did facility renovation a few years back. Food was great and the beach is fantastic. Some communication problems thoug as English was not well spoken by staff
Staff was very helpful and friendly. Drinks and food were amazing. The pool was always clean and the beach was right down the road. All together best vacation so far.
My experience was AWESOME! I enjoyed the animation at the pool and the night activities as well..I would just suggest a bit more variety of food..Overall a WONDERFUL experience..:-)
It was better than what I expected for a 3 star hotel
On August 22nd, my friend and I checked-in at Riu Naiboa and Julianna helped us in the front desk. Soon after the check in, we had lunch and the bellman escorted us and our luggage to our room (room #228). The bellman soon noticed that the safe box needed new batteries. He mentioned he would send someone right away to replace the batteries and that never happened. I put my purse inside of the closet on top of the safe and the zipper of my purse was half way opened. Inside of the my black purse, there was my black wallet. During the rest of my stay, I didn't touch my purse (all purchases were made with credit cards), matter of fact we didn't even open the closet. Then on Friday Aug 28th, we decided to pack our luggage. I removed my purse from the closet, and the first thing I noticed was that the zipper in the purse was completely opened. I checked the wallet and the money inside was missing ($160 US dollars and $3,000 Dominican pesos were missing from my wallet). We checked everything else and nothing else was missing except for the money. Since I knew that the robbery was done by someone who works in the hotel, I immediately made a complaint to the Hotel General Director Heriberto Peña and sub Director Jose Montero. Jose Montero listened to the occurrence and went to the hotel room to understand step by step the robbery. He immediately saw that the safe was not working and he replaced the batteries. Jose Montero mentioned that part of the process was to file a case in the police department, then the staff was going to be interviewed in the morning. He soon called the head of security which drove me and my friend to the police department (CESTUR). There we filed a complaint with two police officers. The police mentioned that part of the investigation was to interview all workers that have access to the hotel rooms in the 2nd floor that week. We left on Saturday early morning and the hotel director said to email explaining the situation. I haven't heard from them since we left. Overall, I'm completely disappointed by this experience in Punta Cana. I have never thought it was going to be this way. I have been to 16 countries, including 3rd world countries and I have never been robbed in the hotel room before. This situation is unacceptable since this is a four stars prestigious globally known hotel. After talking to the taxi driver, I was told that robberies in the Riu Naiboa is a common thing. In the past he drove hotel guests to the police station before complaining about hotel room robberies. Other things happened during our stay. For example, one morning, a hotel worker filling the mini bar and one of the maids barged into the hotel room without formal entry. The maid apologized and left immediately the room (we were sleeping), however the hotel worker didn't even apologized when he walked inside of the room. One night we called the front desk for more toilet paper, the front desk clerk was rude and hung up on the phone. I made a second call and the worker said that he didn't have anyone to bring the toilet paper at that time and hung up again. In my opinion that behavior is unacceptable for a 4 stars hotel. People are rude and careless in this hotel. In conclusion the hotel failed to provide a working safe box, and daily checks should be routinely implemented to avoid this type of situation. I DO NOT recommend this hotel to anyone.
THE HOTEL IS GREAT.THE PEOPLE THERE ARE VERY NICE AND FRIENDLY.THE FOOD IS YAMMI.THE ANIMATORS NO WORDS TO DESCRIBE THEM:))))WE HAD GREAT VACATION.
Affordable enough for all family to be able to attend.
i have stayed at the riu hotels in cabo san lucas, and decided to stay in it again in DR. I really enjoyed my stay and happy with the service.
The hotel was good , but personally the all inclusive is not something I will do again. B + for service
There were both positive and negative experiences with this hotel. First off, most of the staff was extremely friendly and helpful. The only exception was the one time I asked the receptionist at the front desk if I could use their phone to make a call to the tour bus that was a little late picking us up. I could have appreciated an honest answer of "sorry we can't allow that due to hotel policy" instead of being lied to and told the phone doesn't work and just handing me the handset to listen and hear no dial tone. It doesn't take a rocket scientist to know that you first have to hit a button to get a line. That, and I mean come one... what kind of hotel would they be running if the phone at the front desk didn't work. Point being, I resented the dishonest answer. Being all inclusive, the food/drinks are definitely something to consider. Before going, I read reviews saying the food was terrible. I wasn't terribly deterred by this because I had gone to a 5 star place in Cancun prior to this trip where the food was absolutely fantastic. The downside to fantastic food was I gained 10# during my stay. I figured subpar food would encourage me to eat less. To a certain point, it did make me eat less. However, it was always possible to find something that was "acceptable" to eat so I was never hungry. I don't drink, so I can't comment much on the alcohol, but their non-alcholic beverages were good. Overall, as long as your expectations aren't set high you'll be pleased with the food and you won't go hungry. If you expect 5 star meals, go to a 5 star hotel and pay 5 star prices. The hotel pool was nice. It wasn't an infinity pool with a view of the ocean, but I enjoyed it. The beach was a very short walk, but it was good. The beach was fantastic. They also had a snack restuarant right on the beach so you didn't need to walk back to the main restuarant for lunch or drinks. The room itself was nothing to write home about. I was mislead to believe the "Double Room - 2 double beds or 1 king bed" rate would entitle us to a king size bed. I must have neglected to expand show all room descriptions, for there is where you will find out that a double room has a queen bed or a double bed and single bed. Apparently there isn't any king size beds in the entire hotel. At any rate, we were given a double bed and single bed. Needless to say the double bed for me and my fiance was horrible. First off, just the fact it was a double bed sucked. The mattress itself was NOT comfortable which made it that much worse. It wasn't much of an improvement over sleeping on the tile floor. The mattress was something I would have expected in a 1 or 2 star rated hotel. The air conditioning in the room was not great. It was quiet, but I don't know if it's just because it's the tropics and the physics are such that the a/c can't get the room very cold, but it seemed to take a long time for the room to get comfortable enough for me to sleep. My fiance thought it was cold enough though.... One night in the middle of the night I was awoken by the fiance when she was in the bathroom as she shrieked at the sight of a cockroach. We didn't notice any sort of infestations though. Our room was also above a bar/entertainment area. Needless to say it wasn't exactly a quiet stay either. I'm satisfied overall with the stay we had. We managed to have a good trip/time despite the shortcomings. I suppose I got what we paid for; $119/nt versus $450/nt at a 5 star place.
The hotel room smelled of cigareette smoke and when I went to front desk all they did was send an airfreshner and my finace hates the smell the fllor was wet when we arrived in the room and housekeeping was totaly unreliable not a good ewsperience on my finacee's b-day
We've heard a lot about the beautiful beach in Punta Cana and we confirmed it. Nice white sand beach, huge waves, the whole family love it. Buffet was great, variety of food every meal and the fruits; Papaya, Mangoes, Bananas, Passion fruits, Pineapple to name a few. The only thing missing is an easy access to a gym. They have one but far from the hotel and need upgrade. Instead, we joined the hotels daily exercise activity just to burn out all the calories. I would recommend going to snorkelling trip for 2 hrs instead of going on a whole day trip to an island that to me is a waste of money and time. Our room, although small, is clean. Overall, the whole family enjoyed our short 7 day vacation.
Hotel was OK and buffet style dining was good. We were not able to use all ameneties such as bars and restaurants at different Riu's which was dissapointing.
This hotel was great but we weren't able to eat or drink at all the rius on the property so we upgraded to the Bavaro after the second night. However, the Naiboa was clean and the staff was awesome! This is NOT a beachfront hotel. This hotel is located behind the Riu Macao. You have to walk down the "carribean street" about 5mins walk to the beach. The pool is great at the Naiboa because its smaller and its close to the Buda bar. Also, the only Riu nightclub "Pacha" is right next door.
Amazing experience fantastic vacation will defenetly come back, I hope soon.
It was cheap and we got our money's worth. The worst was the food from the buffet. No variety, every night the same thing to eat. An Italian restaurant in the hotel with only two meals, chicken or salmon with no Italian taste. A Steak House restaurant to our availibility at the Riu Bambu but only 20 places allocated for clients of our hotel. After three attempts we finally got a place in this restaurant. You must arrive at 7:00 am at the entrance of the buffet to make your reservation for the dinner they say, but it is false, you have to be there at least, 20 minutes before. But the Steak House is worth.
We literally checked in, went to our room and checked out 20 mins later and went to another resort. they didnt have a reservation for us, the staff was redicuously rude, the room was 8x8 no air conditioning and smelled of mold. DO NOT GO HERE!!!!