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Riu Naiboa All Inclusive

3.5 out of 5.0

Recent guest reviews

el piso de del restaurant y la recepcion estan muy resbalosos en varias ocaciones estuve a punto de caerme y mi esposo tambien

I didnt like the employees attitude Not very helpfull Didnt like the fact that its small n not much to do not that clean No food after a certain hr was hard to find after hrs The place is so secluded that there was nowhere to go

I like everything the service was good the employees was friendly

The property needs and update! Our room was ok, the house keeper didn't change the sham that goes over the bed all she did was flip it over! How I know is because my husband vomit on it! And it was still there... There's no iron you have to pay $10 for two hours but you get your money back every time...They pool parties was great! Not at the hotel else where!!! And the Coco bongo Show was excellent! Over all it was a 3 1/2 star... Also they didn't stock the mini refrigerator every food was ok could have been better!

There was so many things and activities to do. The waterpark was amaxing and did they an awesome job with had a special touch to my birthday celebration. The beaches and sun add hine was breathtaking beautiful!!

Everything thing was great. The staff was extremely nice and helpful. The room was great as well. Very clean and we had an amazing view.

The location of the hotel was great and although it is not right on the beach, it is a short walk and there is a restaurant/bar right there as well. There is no WiFi in the rooms (unless you pay for it) which wasn’t mentioned to us at check in. The pool was clean and had plenty of seating, but there were no servers around so if you want a drink, you have to walk up to the bar. This was a little disappointing since all other all inclusives I have stayed at, had had servers/staff by the pool. We used a shuttle to get to and from the airport, which was booked through orbitz. When we arrived it was easy to find the staff we needed to speak with but at the hotel it was quite difficult. The front desk did not know who we had to speak with and when we found someone who did, they didn’t know what time. The representative apparently was supposed to be there from 9am-12pm but showed up at 9:30 and then left a half hour later. On the day we left, we were supposed to check in with him to make sure we were booked for a bus to take us to the airport and he was no where to be found. Luckily, we actually were confirmed and were able to get on the bus to the airport on time. But the represantive was not there which was stressful as a lot of the staff didn’t seem to have any idea.

The hotel as really good for the price. It isn't on the beach and you have to walk but the walk to the beach is lined with shops. Once you are on the beach they have a beach club that has food and a bar. You didn't have to walk very far to get a drink. The food is what is to be expected at an all inclusive. Overall I would stay here again and would tell my friends to stay here

Overall experience was great. The hotel has great food and the staff are very nice. The neach and the beach bar are awesome. We had a great time there. The only thing I think I would change would be the beds, they are a bit small and uncomfortable.

Overall I'd say we enjoyed our stay at the Riu Naiboa. I think it unfortunately fell a little under our expectations but there is plenty of fun and R&R to be had while you're there. The rooms were extremely basic and probably more in line with what I would expect from 2 or 2.5 star hotel in the states. Unfortunately the rooms were probably the biggest disappointment of the trip. Beds were hard and small. A/C controls were weird and inconsistent. Room had a funky smell the entire time we were there (we weren't alone in this, we spoke to others). And there were little ants all over the bathroom which left me careful about what I left sitting where. Once you can get past the room though, most everything else was better. Food was rarely "great" but it was still good, mixed drinks were very pleasing (avoid the wines), and service of the staff was always professional and good. The "animacion" entertainment staff were awesome. These guys/gals work VERY hard to try to provide you with good moods and entertainment so be good to them. The location to the beach, the pool, and the entertainment staff is what made this place what it was for us - which was a solid good time at a reasonable price. If/When we have it to do over again we would probably try to kick it up a notch to a higher level Riu resort. While at the Naiboa I made a quick walk over to the Palace Bavaro for something and it was quite nice. I'll probably look to one of the "palaces" next time.

It was a big step up in terms of comfort after they did facility renovation a few years back. Food was great and the beach is fantastic. Some communication problems thoug as English was not well spoken by staff

Staff was very helpful and friendly. Drinks and food were amazing. The pool was always clean and the beach was right down the road. All together best vacation so far.

My experience was AWESOME! I enjoyed the animation at the pool and the night activities as well..I would just suggest a bit more variety of food..Overall a WONDERFUL experience..:-)

It was better than what I expected for a 3 star hotel

On August 22nd, my friend and I checked-in at Riu Naiboa and Julianna helped us in the front desk. Soon after the check in, we had lunch and the bellman escorted us and our luggage to our room (room #228). The bellman soon noticed that the safe box needed new batteries. He mentioned he would send someone right away to replace the batteries and that never happened. I put my purse inside of the closet on top of the safe and the zipper of my purse was half way opened. Inside of the my black purse, there was my black wallet. During the rest of my stay, I didn't touch my purse (all purchases were made with credit cards), matter of fact we didn't even open the closet. Then on Friday Aug 28th, we decided to pack our luggage. I removed my purse from the closet, and the first thing I noticed was that the zipper in the purse was completely opened. I checked the wallet and the money inside was missing ($160 US dollars and $3,000 Dominican pesos were missing from my wallet). We checked everything else and nothing else was missing except for the money. Since I knew that the robbery was done by someone who works in the hotel, I immediately made a complaint to the Hotel General Director Heriberto Peña and sub Director Jose Montero. Jose Montero listened to the occurrence and went to the hotel room to understand step by step the robbery. He immediately saw that the safe was not working and he replaced the batteries. Jose Montero mentioned that part of the process was to file a case in the police department, then the staff was going to be interviewed in the morning. He soon called the head of security which drove me and my friend to the police department (CESTUR). There we filed a complaint with two police officers. The police mentioned that part of the investigation was to interview all workers that have access to the hotel rooms in the 2nd floor that week. We left on Saturday early morning and the hotel director said to email explaining the situation. I haven't heard from them since we left. Overall, I'm completely disappointed by this experience in Punta Cana. I have never thought it was going to be this way. I have been to 16 countries, including 3rd world countries and I have never been robbed in the hotel room before. This situation is unacceptable since this is a four stars prestigious globally known hotel. After talking to the taxi driver, I was told that robberies in the Riu Naiboa is a common thing. In the past he drove hotel guests to the police station before complaining about hotel room robberies. Other things happened during our stay. For example, one morning, a hotel worker filling the mini bar and one of the maids barged into the hotel room without formal entry. The maid apologized and left immediately the room (we were sleeping), however the hotel worker didn't even apologized when he walked inside of the room. One night we called the front desk for more toilet paper, the front desk clerk was rude and hung up on the phone. I made a second call and the worker said that he didn't have anyone to bring the toilet paper at that time and hung up again. In my opinion that behavior is unacceptable for a 4 stars hotel. People are rude and careless in this hotel. In conclusion the hotel failed to provide a working safe box, and daily checks should be routinely implemented to avoid this type of situation. I DO NOT recommend this hotel to anyone.

THE HOTEL IS GREAT.THE PEOPLE THERE ARE VERY NICE AND FRIENDLY.THE FOOD IS YAMMI.THE ANIMATORS NO WORDS TO DESCRIBE THEM:))))WE HAD GREAT VACATION.

Affordable enough for all family to be able to attend.

i have stayed at the riu hotels in cabo san lucas, and decided to stay in it again in DR. I really enjoyed my stay and happy with the service.

The hotel was good , but personally the all inclusive is not something I will do again. B + for service

Playa Arena Gorda Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Arena Gorda Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Arena Gorda Beach is a short stroll from Riu Naiboa All Inclusive, and other popular attractions like Iberostar Golf Course are within a couple of miles (3 km). This 362-room, 3.5-star property has a full-service spa, a free water park, and 3 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. Enjoy a drink at the lobby lounge or relish the international cuisine at Cohiba, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner.


Rooms

A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a minibar, and free bottled water.


Property features

Guests of Riu Naiboa All Inclusive have access to a full-service spa, a free water park, and a nightclub. You can take advantage of free parking, along with a free beach shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include an outdoor pool, a children's pool, and a health club.

Room options

Double Standard

Full 1 | Sleeps 4

Double Room (B2C)

Full 2 | Twin 1 | Sleeps 4

Junior Suite (B2C)

Full 1 | Sleeps 2

Double Room Europe

Full 1 | Sleeps 4

Guest reviews for Riu Naiboa All Inclusive

Everyone (10) Couples (9) Family (6) Other (2) Friends (3)
3
Families

el piso de del restaurant y la recepcion estan muy resbalosos en varias ocaciones estuve a punto de caerme y mi esposo tambien

By on Jun 1, 2019

3
Partner Couples

I didnt like the employees attitude Not very helpfull Didnt like the fact that its small n not much to do not that clean No food after a certain hr was hard to find after hrs The place is so secluded that there was nowhere to go

By on May 4, 2019

5
Families

I like everything the service was good the employees was friendly

By on Apr 23, 2019

4
Partner Couples

The property needs and update! Our room was ok, the house keeper didn't change the sham that goes over the bed all she did was flip it over! How I know is because my husband vomit on it! And it was still there... There's no iron you have to pay $10 for two hours but you get your money back every time...They pool parties was great! Not at the hotel else where!!! And the Coco bongo Show was excellent! Over all it was a 3 1/2 star... Also they didn't stock the mini refrigerator every food was ok could have been better!

By on Apr 17, 2019

4
Everyone

There was so many things and activities to do. The waterpark was amaxing and did they an awesome job with had a special touch to my birthday celebration. The beaches and sun add hine was breathtaking beautiful!!

By , from Boston, Massachusetts on Feb 24, 2019

5
Partner Couples

Everything thing was great. The staff was extremely nice and helpful. The room was great as well. Very clean and we had an amazing view.

By on Feb 11, 2019

1
Everyone

By on Dec 26, 2018

3
Everyone

The location of the hotel was great and although it is not right on the beach, it is a short walk and there is a restaurant/bar right there as well. There is no WiFi in the rooms (unless you pay for it) which wasn’t mentioned to us at check in. The pool was clean and had plenty of seating, but there were no servers around so if you want a drink, you have to walk up to the bar. This was a little disappointing since all other all inclusives I have stayed at, had had servers/staff by the pool. We used a shuttle to get to and from the airport, which was booked through orbitz. When we arrived it was easy to find the staff we needed to speak with but at the hotel it was quite difficult. The front desk did not know who we had to speak with and when we found someone who did, they didn’t know what time. The representative apparently was supposed to be there from 9am-12pm but showed up at 9:30 and then left a half hour later. On the day we left, we were supposed to check in with him to make sure we were booked for a bus to take us to the airport and he was no where to be found. Luckily, we actually were confirmed and were able to get on the bus to the airport on time. But the represantive was not there which was stressful as a lot of the staff didn’t seem to have any idea.

By on May 20, 2018

3

a good hotel for the price

Everyone

The hotel as really good for the price. It isn't on the beach and you have to walk but the walk to the beach is lined with shops. Once you are on the beach they have a beach club that has food and a bar. You didn't have to walk very far to get a drink. The food is what is to be expected at an all inclusive. Overall I would stay here again and would tell my friends to stay here

By , from Dallas, Texas on Apr 2, 2018

3

very nice and friendly staff.

Everyone

Overall experience was great. The hotel has great food and the staff are very nice. The neach and the beach bar are awesome. We had a great time there. The only thing I think I would change would be the beds, they are a bit small and uncomfortable.

By , from minnesota on May 5, 2017

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.