The only thing good about this hotel is that the staff is super friendly and helpful.
Excellent service. Wonderful stay. I would recommend this resort.
The welcome packet didn't include all of what we paid for. Learned latter and had to ask for it. Property is pretty, ponds of birds are nice to see. Sugar sand beach is wonderful, not good for snorkeling. Could have had 10 percent more beach chairs.
Upgraded select room was ok, nothing special. The room was freezing cold despite turning the air down. I slept in my cloths the first night. The food was great and selection was excellent during hours of operations. Only option for food in between was mediocre hotdogs or hamburgers at the beach grill, where the cook seemed to give everyone a sour look as though we were putting him out. The beach was beautiful, pool clean and chairs available. People are extremely friendly and i very much enjoyed the trip.
Great. Loved it. Food was great. Staff great. Entertainment was great
Staffs are great. Working conditions is poor for staff
Good hotel for the price. Good food. The rooms need renovation. Too old .
People was very friendly, need more upgrade,I have a great time
As soon as we arrived and seen conditions of hotel and beach I called obitz for transfer to another hotel but the rep only found 1 hotel that would cost me thousands more . We were forced to stay there. While staying there each day I was taking my family to do things away from hotel because conditions were terrible ending up costing me a lot of extra money. I don’t blame hotel they have been dirty and nasty for a long time . All my blame goes to obitz for selling me this package which I made over the phone trusting rep was choosing a good place . I believe I should receive some sort of refund.
Great hotel! They let us check in early at no extra cost. Good food great bars and beautiful birds!
Staff was very good but little English. Food was very good. Good evening kids and adult entertainment shows. nice beach great bartenders. Bad rooms, wall electric plugs not working. front desk RENTED us a VERY dangerous duct taped extension cord so we could use our C-pap machines at night. Could not get them to fix patio screen doors, slamming open close. BATTS hanging nightly above door and guano on floors and walls. Over all grounds very nice but room maintenance very poor, they did clean well daily.
We've been vacationing in Punta Cana for many years alternating between Natura Pk.,Tropical Princess and Bravaro Princess neither of which are 5 star resorts. This time was a rough start. We had 3 different rooms, each with a problem we could not have survived for the duration of our stay. The staff, food and clientele are great as are the grounds. It's a ecological park so you really feel like your in a tropical paradise. Our final room was great picture perfect. We are not picky and a fancy elevator resort is not our idea of a laid back vacation. Obviously the price is right and we always meet down to earth people from all over the world. Hopefully Natura Park will be updated other than that we will be returning!!
Cockroaches in our room with a small tube tv that didn't work, the food was the worst I've ever eaten on vacation or at any hotel, the one and only pool closes at 6pm every day, everything is overpriced. We paid $3 for a small recees peanut butter cups candy bar. We will never go back!
Room had cockroaches, the food was horriable, our room had an old tube tv in it, no room service, our room phone didn't work, the entertainment was childish and lacked entertainment and everything is way over priced . Picture of the cockroach we killed before it crawled into our bag. We asked to change rooms and they said they would and never did! Worst vacation ever! Very disappointed!!
Hotel is pleasant, but all facility needs to be retrofitted! Currently, some patios are shutdown for reconstruction and hopefully, this hotel will get a second wind !
Very nice and beautiful the only setback was the only place that had air conditioner where the rooms.. but the rest of the hotel didn't I really bad for the employees that had to work in that Heat
I had a great experience with my family I'll recommend it to you guys it's a beautiful place!
Me and my husband booked this trip a few weeks before departing during the holiday season so it was somewhat pricey. Knowing we didn't want to shell out an exorbitant amount, we settled on Natura Park Resort. It's safe to say we should have spent the extra money. Upon walking into the reception area, I seriously thought I was at summer camp. There is nothing fancy about this place. The staff was fine except if you had a problem. Our shower didn't work the first day. When we called down, they said the whole hotel was affected and there's a problem with the water, and then hung up. We received a bottle of rum in our room the next day for the trouble. I really just wanted to shower (and be able to flush our toilet!) but I guess things happen. Upon arriving, we wanted to book the restaurants but surprise, surprise... reservations close down prior to check-in time. We went the next day and were told there were no reservations left for Tues-Fri. Hmm, okay. They slipped a reservation slip under our door for a 9 pm reservation for the Italian restaurant the next day. Needless to say, we should have just gone to the buffet. The pasta was oily and mushy. My last complaint (although I could really go on) was that the cheap liquor they serve made me feel quite ill, despite not drinking much at all. So I don't sound like a complete whiner, I will say the positives are that you will likely always get a lounge chair by the pool or under a hut at the beach which is awesome, and the buffet food was pretty good. The balcony attached to each room is also a nice feature. The pool is immaculate as well. Our experience was mostly negative and we would not recommend this resort.
On arrival at this hotel after a long time traveling we attempted to check in at Natura Park I was told by the front desk clerk that the hotel was OVERBOOKED. I asked to speak to the Front desk supervisor and explained to him that this vacation was already fully paid for. The staff were extremely unfriendly ,treated us like we were bothering them and did not seem to care. They informed me i would be put in another closeby hotel. We waited 2hrs at the front desk and an were refused access to a phone to call the our travel agency.. We asked to speak to the hotel manager , they refused to track him down. We had no other choice but to be "bumped" as they termed it to another nearby hotel . Horrible experience at this hotel and would not recommend it to even a dog !
The hotel was nice but the room seemed to need a little renovation and ventilation because it had a humidity smell. The food was good except for the special restaurants (Italian and Seafood). My boyfriend and I couldn't even taste the food and decided to go back to the buffet area for our dinner. The beach is clean! Something that I really enjoyed was the shows that they had every night....very entertaining! But definitely, I wouldn't go back to this hotel...
Natura Park Beach Eco Resort & Spa - All Inclusive places you next to Cabeza de Toro Beach and Bavaro Lagoon. This 3.5-star property has 524 guestrooms and offers a full-service spa, an outdoor pool, and free self parking.
Free buffet breakfast is served each morning from 7:30 AM to 10:30 AM. There are multiple options for onsite dining with 4 restaurants, including La Cana Buffet Restaurant, which specializes in international cuisine.
All 524 rooms provide free minibar items, balconies, and coffee makers. TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Free local calls, ceiling fans, and safes are other standard amenities.
Natura Park Beach Eco Resort & Spa - All Inclusive features a full-service spa, an outdoor pool, and a gym. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this all-inclusive property include a sauna, outdoor tennis courts, and WiFi in public areas.
The only thing good about this hotel is that the staff is super friendly and helpful.
Excellent service. Wonderful stay. I would recommend this resort.
535/5000 Dear guest, Receive a warm greeting from Natura Park. In advance let us thank you for choosing our hotel to spend your holidays and for taking the time to devote to share your comments about your experience with us, we appreciate that you help us improve every day. We are very happy to know that you could appreciate the attention of our team and at the same time enjoy the gastronomic diversity that our charming resort offers. We wait for your next vacation, Best regards.
The welcome packet didn't include all of what we paid for. Learned latter and had to ask for it. Property is pretty, ponds of birds are nice to see. Sugar sand beach is wonderful, not good for snorkeling. Could have had 10 percent more beach chairs.
Good afternoon, In advance let us thank you for choosing our hotel to spend your vacation and for taking the time to dedicate to share your comments about your experience with us, we appreciate you helping us to improve every day. As a company oriented to the total satisfaction of our guests, we give the maximum value to your opinion, to be able to maintain us in a line of constant improvement. With great concern I have read your note, because contrary to what we would have wished, some of our services did not meet your expectations, therefore, I wish to apologize sincerely for any inconvenience you may have during your stay, I guarantee that we are working hard to prevent situations such as those described by you are repeated. Receive greetings from Punta Cana.
Upgraded select room was ok, nothing special. The room was freezing cold despite turning the air down. I slept in my cloths the first night. The food was great and selection was excellent during hours of operations. Only option for food in between was mediocre hotdogs or hamburgers at the beach grill, where the cook seemed to give everyone a sour look as though we were putting him out. The beach was beautiful, pool clean and chairs available. People are extremely friendly and i very much enjoyed the trip.
Dear guest: Receive a warm greeting from Natura Park! In advance let us thank you for choosing our hotel to spend your holidays and for taking the time to devote to share your comments about your experience with us, we appreciate that you help us improve every day. We have taken notes of your comments on the gastronomy that we offer and we assure you that we will be sharing our observations with all our team in order to work on the necessary improvements. We are waiting for you for your next vacation. Best regards
Great. Loved it. Food was great. Staff great. Entertainment was great
Staffs are great. Working conditions is poor for staff
Good hotel for the price. Good food. The rooms need renovation. Too old .
People was very friendly, need more upgrade,I have a great time
As soon as we arrived and seen conditions of hotel and beach I called obitz for transfer to another hotel but the rep only found 1 hotel that would cost me thousands more . We were forced to stay there. While staying there each day I was taking my family to do things away from hotel because conditions were terrible ending up costing me a lot of extra money. I don’t blame hotel they have been dirty and nasty for a long time . All my blame goes to obitz for selling me this package which I made over the phone trusting rep was choosing a good place . I believe I should receive some sort of refund.
Great hotel! They let us check in early at no extra cost. Good food great bars and beautiful birds!
We're very sorry that you didn't feel good about your stay at our hotel, Let's hope it allows us another opportunity in the future. Greetings,