2/10 Terrible
Oksana, Brooklyn
Traveled with family
Jan 30, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
This trip was meant to be a vacation, but instead it turned into an extremely distressing and unacceptable experience due to severe service failures and unsafe conditions at the hotel.
Despite booking one of the most expensive room categories, the hotel failed to provide even basic amenities and services as advertised. There was no safe in the room for the first two days, and when we complained, hotel staff responded rudely, stating that since the booking was made through Expedia, we should “complain to Expedia.” We were also told that if we did not leave the hotel immediately, no complaints would be considered, which felt like coercion.
We were traveling with a sick elderly father, who required his own room and private bathroom for medical and personal reasons. Due to financial limitations, relocating to another hotel was not possible. The hotel management showed complete disregard for his condition, which resulted in severe humiliation and distress.
Additional serious issues include:
No hot water during the entire stay
Extremely poor food quality, inconsistent with the hotel’s advertised rating
Almost no entertainment or activities (only 2 shows during an entire week)
Only 2 public toilets for the entire hotel
On the beach, there was only one restroom cabin, causing my elderly father to suffer multiple humiliating accidents while trying to reach our room
The “beach” was not a beach at all, but a rocky harbor area used for ships
Alcohol service was limited to local alcohol o
Oksana
Stayed 7 nights in Jan 2026
