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Sheraton Buganvilias Puerto Vallarta

4.5 star property

Choose dates to view prices

Photo gallery for Sheraton Buganvilias Puerto Vallarta

2 outdoor pools, pool umbrellas, sun loungers
Hot tub, body treatments, aromatherapy, hot stone massages
Meeting facility
Hot tub, body treatments, aromatherapy, hot stone massages
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included

Explore the area

View in a map
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta, 48333
  • Place, Playa Las Glorias
    ‪5 min walk‬
  • Place, Camarones Beach
    ‪12 min walk‬
  • Place, Hotel Zone Beach
    ‪14 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Garden View (Terrace)

Deluxe Room, 1 King Bed, Garden View (Terrace) | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View (Terrace)

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View (Terrace)

Deluxe Room, 2 Double Beds, Garden View (Terrace) | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Garden View (Terrace)

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(31 reviews)
  • Ocean view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(27 reviews)
  • Ocean view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Terrace)

Deluxe Room, 1 King Bed, Ocean View (Terrace) | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Terrace)

8.4 out of 10
Very good
(44 reviews)
  • Ocean view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Terrace)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View (Terrace)

9.2 out of 10
Wonderful
(19 reviews)
  • Ocean view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(13 reviews)
  • Ocean view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Signature Room, 1 King Bed

  • Bay view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds

Signature Room, 2 Double Beds | Premium bedding, Select Comfort beds, minibar, in-room safe

Signature Room, 2 Double Beds

  • Bay view
  • 430 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View (Ground Floor)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View (Ground Floor)

9.0 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

Deluxe Room, 2 Double Beds, Garden View (Ground Floor) | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

8.4 out of 10
Very good
(30 reviews)
  • Garden view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Puerto Vallarta

Located in Hotel Zone within a short walk of Bay of Banderas, Sheraton Buganvilias Puerto Vallarta is within 2 miles (3 km) of other popular sights such as Malecon. This 473-room, 4.5-star resort has 2 outdoor pools along with a full-service spa and 6 restaurants. It's connected to the convention center in central Puerto Vallarta and also close to Cruise Ship Terminal and Playa de los Muertos.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Playa Las Glorias - 5 min walk - 0.3 miles
  • Uno - 9 min walk - 0.5 miles
  • Camarones Beach - 12 min walk - 0.7 miles
  • Hotel Zone Beach - 14 min walk - 0.8 miles
  • Malecon - 2 min drive - 1.5 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 19 min drive

Restaurants

  • ‪La Villita - ‬1 min walk
  • Sheraton Lobby Bar
  • ‪punta sal - ‬1 min walk
  • ‪El Patron - ‬4 min walk
  • ‪Ristorante Trattoria - ‬1 min walk

About this property

Sheraton Buganvilias Puerto Vallarta

Guests of Sheraton Buganvilias Puerto Vallarta have access to a full-service spa, 2 outdoor pools, and a children's pool. If you drive, put free valet parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a gym, a sauna, and outdoor tennis courts.
Guests can expect WiFi and 32-inch flat-screen TVs with cable channels. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, espresso makers, and free local calls. Housekeeping is available on request.
4 outdoor tennis courts and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 105 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 105 per day)

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 11:00 AM to 1:00 PM for a fee: MXN 463 for adults and MXN 463 for children
  • 4 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Alfresco Trattoria
  • Gastro Bar Embarcadero
  • La Villita
  • Las Gaviotas
  • Pescatore

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping mall
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 3 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Phone accessibility kit
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 13 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 800 per pet, per day
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 5 years old and younger stay free when using existing bedding
  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 463 for adults and MXN 463 for children
  • Fee for in-room wireless internet: MXN 105 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 105 per day (rates may vary)
  • Pet fee: MXN 800 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • The resort can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Buganvilias
Buganvilias Resort
Buganvilias Sheraton
Sheraton Buganvilias
Sheraton Buganvilias Puerto Vallarta
Sheraton Buganvilias Resort
Sheraton Buganvilias Resort Puerto Vallarta
Puerto Vallarta Sheraton
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Sheraton Buganvilias Resort Convention Center
Sheraton Buganvilias Resort & Convention Center Resort
Sheraton Buganvilias Resort & Convention Center Puerto Vallarta

Frequently asked questions

Are there all-inclusive options at Sheraton Buganvilias Puerto Vallarta ?

Sheraton Buganvilias Puerto Vallarta has all inclusive rates that come with all meals included.

How much does it cost to stay at Sheraton Buganvilias Puerto Vallarta ?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Sheraton Buganvilias Puerto Vallarta on May 2, 2026 start from $257, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Sheraton Buganvilias Puerto Vallarta ?

Sheraton Buganvilias Puerto Vallarta provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to do close to Sheraton Buganvilias Puerto Vallarta ?

This resort is situated in Hotel Zone, just steps from Playa Las Glorias, and within a 10-minute walk of Bay of Banderas and Camarones Beach. You'll also find Cruise Ship Terminal and Malecon within a short drive.

Is parking available on site at Sheraton Buganvilias Puerto Vallarta ?

Yes, valet parking and self parking are offered for free at the resort. Accessible parking is also available for guests.

Is there a spa at Sheraton Buganvilias Puerto Vallarta ?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and aromatherapy.

Does Sheraton Buganvilias Puerto Vallarta include a casino?

No, Sheraton Buganvilias Puerto Vallarta doesn't have a casino.

Is there an indoor pool at Sheraton Buganvilias Puerto Vallarta ?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Sheraton Buganvilias Puerto Vallarta ?

This beachfront resort offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and an ocean-view restaurant.

Does Sheraton Buganvilias Puerto Vallarta have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Sheraton Buganvilias Puerto Vallarta have a restaurant that serves breakfast?

Yes, Sheraton Buganvilias Puerto Vallarta has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Sheraton Buganvilias Puerto Vallarta allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Sheraton Buganvilias Puerto Vallarta for a fee of MXN 800 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Sheraton Buganvilias Puerto Vallarta ?

No, this resort doesn't feature connecting guestrooms.

How far is the airport from Sheraton Buganvilias Puerto Vallarta ?

The closest major airport to Sheraton Buganvilias Puerto Vallarta is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 5.5 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Sheraton Buganvilias Puerto Vallarta ?

Yes, some guestrooms at this resort offer either a furnished balcony or a terrace where guests can enjoy ocean or garden views.

Does Sheraton Buganvilias Puerto Vallarta offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Sheraton Buganvilias Puerto Vallarta .

Sheraton Buganvilias Puerto Vallarta Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 550 out of 1002 reviews
Rating 8 - Good. 246 out of 1002 reviews
Rating 6 - Okay. 109 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 49 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ryan S

Stayed 5 nights in Feb 2026

8/10 Good

Elpidia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. My only complaint can be the rude employee at the Starbucks counter other than that everything was amazing.
Stayed 1 night in Dec 2025

10/10 Excellent

Alison

Stayed 10 nights in Dec 2025

8/10 Good

Daria

Stayed 7 nights in Dec 2025

10/10 Excellent

María José

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 3 nights in Dec 2025

10/10 Excellent

Kurt

Stayed 1 night in Dec 2025

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Shawn

Liked: Cleanliness
Stayed 5 nights in Dec 2025

8/10 Good

Caitlin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rolando and Carlos were awesome! Friendly, and made great drinks. The restaurants that you had to reserve were a little disappointing. All inclusive except for the menu items that had stars next them which was almost the entire menu besides tacos. Food was delicious tho at least. Room was awesome, pools and areas were beautiful. Time share push was a little much sometimes.
Stayed 6 nights in Dec 2025

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, pool
Stayed 7 nights in Dec 2025

6/10 Okay

Marilyn

Stayed 5 nights in Dec 2025

10/10 Excellent

Skylar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing to complain other than the poolside food and bar closing real early
Stayed 1 night in Dec 2025

10/10 Excellent

Myrna

Stayed 3 nights in Nov 2025

10/10 Excellent

Shao-Fang

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 10 nights in Dec 2025

6/10 Okay

Fredi

Stayed 4 nights in Dec 2025

4/10 Poor

Dan Russek

Stayed 5 nights in Dec 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept. Room was clean.
Stayed 7 nights in Dec 2025

10/10 Excellent

Alireza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience staying in this fabulous resort. everything was fine . especially staff were super friendly and nice.
Beautiful sunset view from the pool
Stayed 5 nights in Dec 2025

8/10 Good

Vic

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 8 nights in Dec 2025

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is nice. Not the place to stay if you are looking for a beach vacation since it is very rocky. The pools are nice as are the restaurants. We had great service during our stay. There are nice pools. Rooms are a great size and very comfy bed.
Stayed 1 night in Dec 2025

8/10 Good

ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and very clean but they are very pushy with their time shares. We were going to take a walk down the street and one of the hotel staff was following us and watching us cause she wanted us to hear her presentation and we told her no. The buffet was okay but the other restaurants at the hotel was great!
Stayed 6 nights in Dec 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean room, pool, servers at pool.
Stayed 7 nights in Dec 2025

8/10 Good

David

Liked: Cleanliness
Stayed 8 nights in Dec 2025

8/10 Good

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: great restaurants, friendly staff, amazing views, lobby bar fun and staff super welcoming. Very central location Pool and swim up bar are fun. Nice design private outdoor jacuzzi tub in the center of rock fountain. Beautifullly placed in middle poo with fun cascades. Cons: inconsistent quality /standard some rooms need maintenance: room 1920 and 1715 mattress lack support, sunken, old creaky frame, shower head not working room 1920. A suggestion for public washrooms would be useful to post signs near sink for people not to rinse and wash their feet as the sand can clog the drains. Despite the shower faucets outside I noticed some people doing and I was concerned. I'd like to report an unpleasant incident from members of the Club Bonvoy. My husband and I had our towels on the beach loungers neat buffet entrance. He went back to the room to get something and i went to the beach to take photos of the beautiful scenery just to come back to our lounger occupied by two strangers and our bag and towels tossed over on the first umbrella lounger . My water bottle was still on the chair as well. I pointed this out to the couple and the guy rudely told me "well youre over there now" That is extremely rude . We never had anyone be so disrespectful in any other resort. We can't even feel comfortable going to thw bathroom in fear someone would "steal " our spot and toss our belongings.
Stayed 7 nights in Dec 2025

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