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Hilton Puerto Vallarta Resort - All Inclusive

4.5 out of 5.0

Recent guest reviews

during a 6 night stay, we had to request to have the room serviced 4 times. Each time we waited until 5 PM before requesting the service, giving the benefit of the doubt. The hotel was not crowded by any measure...in fact, quite the opposite. Of those 4 requests, we had to ask for towels twice after the room had been serviced.

The hotel and grounds were beautiful! All staff was very friendly. The food is nothing to rave about, everything was very bland. We didn't try any of the restaurants other than the buffet and beach restaurant during the day, we went elsewhere for dinner. The pool is beautiful and not packed at all. Amazing views from our room on the 8th floor. The lobby is GORGEOUS!

The location of the hotel is amazing! Close to the beach close to town. Rooms very clean but slightly dated. The staff were ok but not great. They were great when you tipped them. The food always Luke warm not hot. Pool lovely rooftop adult pool lovelier.

This is a small all inclusive resort. There's only one pool which is picutured in their ads. No pool bar. You have to go to the lobby bar for a drink or find a waiter. You can tell the hotel was beautiful when it opened but at some point, they've let it go. None of the water features on the property were filled and running. There are speakers around the pool but no music is played. The rooms are spacious but the furniture is stained, worn and needs to be re-upholstered. The food options are not great either. Buffet is mediocre. Not many options and food temperature never right. Cold foods not really cold and hot foods luke warm at best. This was a concern beyond food taste and selection. The other restaurants on the property require reservations. FOGO the Brazilian steakhouse is the only one with quality protein offerings. La Catrina and Delice were same quality of buffet. My fish came out dry and cold. Some wait staff are friendly while others avoid eye contact so you can't ask for a drink or help. This was a family vacation and we enjoyed ourselves. But we wouldn't return.

Location is convince but not the best, there are nicer beaches

The hotel was nice and everything was included for food and drinks. The hotel does not accomadate wifi in the rooms and the beach solicitors are awful! The last issue that I had with the hotel are the restaurant selctions being reserved. They're time perimeters (9am-2)set to make reservations and they may or may not answer the phone. The hotel was beautiful and calm and had a nice ambience.

Just finished a fabulous 9 day vacation at the Hilton PV. It was our second time staying there and we just loved it. Great for the kids!! If you can spend a little extra $$ try and book a junior suite. They are spacious and have fabulous views and the decks are nice and big as well. The restaurants do not disappoint. For an all inclusive it's one of the best we've been to. The breakfast in Seafire is the best. Something for everyone. It was a tad more crowded than we normally like.....in addition to it being spring break, it was Mexican Holiday so the hotel was at full capacity. The service did not suffer though. We traveled with a big group and were always accommodated. Tipping goes far as they work their tails off for very little wage. Nicholas at the pool is fabulous....so is Joel and Herbierto. Alex and Jesus in the Seafire are also phenomenal servers. Overall a great place to relax, get sun, eat well and have fun.

This was our first time staying at this resort and we loved it! The staff here is very attentive and friendly. Our favorite was Blanca she always made sure we were having a good time. This resort has some amazing views especially from the rooftop owest lounge, simply beautiful. The buffet was ok not too much to chose from. The Fogo restaurant was delicious and the staff there were great. This resort is more of a relaxing and family oriented hotel so if you are looking for a party scene this is not the place. The malecon was just a short distance away though were you can find all u need there. Can not say more about the wonderful staff that made our stay so much better. Erik at the bar, kaleb for his service and our new amiga blanca ...gracias ,gracias gracias!

Good things: location and price . Bad things: my room was cleaned too late around 4:00 pm everyday. The bathroom in the room was kind of weird there was no privacy .there isn't a main door in the bathroom . On one side you have the shower and on the other the toilet . The buffet wasn't good at all. They need more variety and real Mexican food.

My experience with the hotel may be somewhat biased considering i visited during the national spring break time. Check in was delayed about 2 hrs. There were many children running,screaming and splashing. There were intoxicated American tourists vomiting in the pool. The hotel facilities are new and modern. The food is mediocre. This hotel has lots of potential. Maybe visiting during a different time would be advised.

I had an amazing stay, it's a small hotel (compared to the others in the same area) but it's perfect because you get a great service. The rooms are very clean and all the areas (pool, gym, spa, restaurant) are great. The food is good (specially the french restaurant).

We just returned back from the Hilton PV after 7 wonderful days with family and friends. The location and weather were perfect! The hotel itself has many great features and benefits. Staff is very warm and friendly once you get beyond the front desk. Food is what you would expect from an all inclusive, but seemed fresh and full of many options. Service was great and tipping goes a long way. Very appreciative staff and clean hotel! Respect the sun!!! Overall, a fantastic trip!! Will return with family------very kid friendly!!

We enjoyed our stay tremendously, the Restaurants and food were fantastic so was the service/waiters and Bartenders. We would definitely go back. We went on the city tour as well as on the tour to San Sebastian. Fortunately we did not have to get on a Bus but rode leisurely in a Van the tour guides were very knowledgeable. I would and have already recommended this Hotel.

The best part of our stay was the staff. Always friendly and with a smile on their face - from the bus boys to the maids - everyone was nice. Great feel and pool - this is a nice hotel

Avenue De Las Garzas S/n Zona Norte Puerto Vallarta JAL

Hotel highlights

  • Onsite dining
  • Spa
  • 2 outdoor pools
  • Fitness center

Hilton Puerto Vallarta Resort - All Inclusive places you within 3 miles (5 km) of popular attractions like Malecon and Bay of Banderas. This 259-room, 4.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 4 restaurants. It's on the beach and also a short walk from Cruise Ship Terminal and La Isla.


Dining

There are multiple options for onsite dining with 4 restaurants, including Sea Fire, which specializes in seafood. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

Hilton Puerto Vallarta Resort - All Inclusive's 259 air-conditioned rooms provide free minibar items, balconies or patios, and refrigerators. 40-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Coffee makers, free bottled water, and ceiling fans are also standard.


Property features

Guests of Hilton Puerto Vallarta Resort - All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is offered for MXN 80.00 per day. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a fitness center, WiFi in public areas, and 4 meeting rooms.

Room options

Resort View, One King Bed Room

King 1 | Sleeps 2

Partial Ocean View, Two Double Beds Room

Full 2 | Sleeps 4

Room, 1 King Bed, Partial Ocean View (All Inclusive)

King 1 | Sleeps 2

Deluxe Ocean View, One King Bed Room

King 1 | Sleeps 2

Guest reviews for Hilton Puerto Vallarta Resort - All Inclusive

Everyone (6) Couples (2) Family (3) Friends (3)
2

housekeeping issues

Everyone

during a 6 night stay, we had to request to have the room serviced 4 times. Each time we waited until 5 PM before requesting the service, giving the benefit of the doubt. The hotel was not crowded by any measure...in fact, quite the opposite. Of those 4 requests, we had to ask for towels twice after the room had been serviced.

By on Sep 30, 2017

4

lovely resort, great staff, food was not good.

Everyone

The hotel and grounds were beautiful! All staff was very friendly. The food is nothing to rave about, everything was very bland. We didn't try any of the restaurants other than the buffet and beach restaurant during the day, we went elsewhere for dinner. The pool is beautiful and not packed at all. Amazing views from our room on the 8th floor. The lobby is GORGEOUS!

By on May 3, 2017

4

small almost boutique hotel.

Everyone

The location of the hotel is amazing! Close to the beach close to town. Rooms very clean but slightly dated. The staff were ok but not great. They were great when you tipped them. The food always Luke warm not hot. Pool lovely rooftop adult pool lovelier.

By , from seattle wa on Apr 28, 2017

3

nice hotel shows wear.

Everyone

This is a small all inclusive resort. There's only one pool which is picutured in their ads. No pool bar. You have to go to the lobby bar for a drink or find a waiter. You can tell the hotel was beautiful when it opened but at some point, they've let it go. None of the water features on the property were filled and running. There are speakers around the pool but no music is played. The rooms are spacious but the furniture is stained, worn and needs to be re-upholstered. The food options are not great either. Buffet is mediocre. Not many options and food temperature never right. Cold foods not really cold and hot foods luke warm at best. This was a concern beyond food taste and selection. The other restaurants on the property require reservations. FOGO the Brazilian steakhouse is the only one with quality protein offerings. La Catrina and Delice were same quality of buffet. My fish came out dry and cold. Some wait staff are friendly while others avoid eye contact so you can't ask for a drink or help. This was a family vacation and we enjoyed ourselves. But we wouldn't return.

By , from West Bloomfield, MI on Feb 26, 2017

4

in overall good

Everyone

Location is convince but not the best, there are nicer beaches

By on Feb 17, 2017

5

nice vacaystay

Everyone

The hotel was nice and everything was included for food and drinks. The hotel does not accomadate wifi in the rooms and the beach solicitors are awful! The last issue that I had with the hotel are the restaurant selctions being reserved. They're time perimeters (9am-2)set to make reservations and they may or may not answer the phone. The hotel was beautiful and calm and had a nice ambience.

By , from Ocean Springs, MS on Apr 5, 2016

5

hilton pv wins again

Families

Just finished a fabulous 9 day vacation at the Hilton PV. It was our second time staying there and we just loved it. Great for the kids!! If you can spend a little extra $$ try and book a junior suite. They are spacious and have fabulous views and the decks are nice and big as well. The restaurants do not disappoint. For an all inclusive it's one of the best we've been to. The breakfast in Seafire is the best. Something for everyone. It was a tad more crowded than we normally like.....in addition to it being spring break, it was Mexican Holiday so the hotel was at full capacity. The service did not suffer though. We traveled with a big group and were always accommodated. Tipping goes far as they work their tails off for very little wage. Nicholas at the pool is fabulous....so is Joel and Herbierto. Alex and Jesus in the Seafire are also phenomenal servers. Overall a great place to relax, get sun, eat well and have fun.

By on Apr 6, 2015

4

beautiful beachfront resort!

Families

This was our first time staying at this resort and we loved it! The staff here is very attentive and friendly. Our favorite was Blanca she always made sure we were having a good time. This resort has some amazing views especially from the rooftop owest lounge, simply beautiful. The buffet was ok not too much to chose from. The Fogo restaurant was delicious and the staff there were great. This resort is more of a relaxing and family oriented hotel so if you are looking for a party scene this is not the place. The malecon was just a short distance away though were you can find all u need there. Can not say more about the wonderful staff that made our stay so much better. Erik at the bar, kaleb for his service and our new amiga blanca ...gracias ,gracias gracias!

By on Nov 25, 2014

3

average hotel

GetawayWithFriends

Good things: location and price . Bad things: my room was cleaned too late around 4:00 pm everyday. The bathroom in the room was kind of weird there was no privacy .there isn't a main door in the bathroom . On one side you have the shower and on the other the toilet . The buffet wasn't good at all. They need more variety and real Mexican food.

By on Jul 9, 2014

3

easter getaway

Couples

My experience with the hotel may be somewhat biased considering i visited during the national spring break time. Check in was delayed about 2 hrs. There were many children running,screaming and splashing. There were intoxicated American tourists vomiting in the pool. The hotel facilities are new and modern. The food is mediocre. This hotel has lots of potential. Maybe visiting during a different time would be advised.

By on Apr 24, 2014