Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers
5 bars/lounges, 2 poolside bars, swim-up bar
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Egyptian cotton sheets, premium bedding, down comforters, free minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Pet friendly

Explore the area

View in a map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Nayarit, NAY, 63732
  • Place, Paradise Plaza Shopping Center
    ‪5 min walk‬
  • Place, Vallarta Adventures
    ‪16 min walk‬
  • Place, Nayar Vidanta Golf
    ‪5 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Deluxe Partial Ocean View King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • Partial sea view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room Double Beds

7.8 out of 10
Good
(13 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Rock Royalty Ocean)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds

Rock Royalty Ocean View King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Diamond Ocean View King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Double Beds

8.2 out of 10
Very good
(42 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room King Bed

9.0 out of 10
Wonderful
(23 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Rock)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Partial Ocean View Double Beds

7.8 out of 10
Good
(8 reviews)
  • Partial sea view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

  • Ocean view
  • 2099 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Ocean View King

8.0 out of 10
Very good
(22 reviews)
  • Ocean view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Bedrooms, Pool View (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • 747 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

About the neighborhood

Nuevo Nayarit

Bay of Banderas is a short stroll from Hard Rock Hotel Vallarta - All Inclusive, and other popular attractions like Vallarta Adventures are within a mile (2 km). This 362-room, 4.5-star property has 2 outdoor pools along with indoor private hot tubs and a full-service spa. It's connected to the convention center in central Nuevo Nayarit and also close to Nayar Vidanta Golf and Nuevo Vallarta Beach.

What's nearby

  • Nuevo Vallarta Rivera Farmer's Market - 3 min walk - 0.2 miles
  • Paradise Plaza Shopping Center - 5 min walk - 0.3 miles
  • Vallarta Adventures - 16 min walk - 0.9 miles
  • Nuevo Vallarta Beach - 4 min drive - 1.0 mile
  • Nayar Vidanta Golf - 5 min drive - 1.7 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 21 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Kabah Sushi Bar - ‬8 min walk
  • ‪Copán Sunset Sky Bar - ‬4 min drive
  • ‪Tulum Restaurant - ‬4 min drive
  • ‪JUDE Bistro & Bar - ‬8 min walk

About this property

Hard Rock Hotel Vallarta - All Inclusive

Guests of Hard Rock Hotel Vallarta - All Inclusive have access to a full-service spa, 2 outdoor pools, and a children's pool. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 1000 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach property include a gym, 2 hot tubs, and a sauna.
Guests can expect free WiFi and 49-inch flat-screen TVs with satellite channels. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and balconies. Housekeeping is available on request.
A health club and complimentary bicycles are featured at the property. 2 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • The Market
  • UMO
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Pickleball
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 buildings
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from July 20 2026 to December 17 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 3000 per pet, per stay
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 1000 per person (roundtrip)
  • Airport shuttle fee per child: MXN 1000 (roundtrip), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Frequently asked questions

Will I find all-inclusive options at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include surfing/body boarding, volleyball, and bicycling.

How much does it cost to stay at Hard Rock Hotel Vallarta - All Inclusive?

As of Mar 19, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Vallarta - All Inclusive on Mar 22, 2026 start from $395, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to do near Hard Rock Hotel Vallarta - All Inclusive?

Located steps from Nuevo Vallarta Rivera Farmer's Market, this property is in Nuevo Nayarit, and within a 10-minute walk of Bay of Banderas and Paradise Plaza Shopping Center. You'll also find Nuevo Vallarta Beach and Nayar Vidanta Golf within a short drive.

Is parking available on site at Hard Rock Hotel Vallarta - All Inclusive?

Yes, there is wheelchair-accessible parking available.

Is a spa located at Hard Rock Hotel Vallarta - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, sports massages, hydrotherapy, and detox wraps.

Are there luxury amenities available at Hard Rock Hotel Vallarta - All Inclusive?

Yes, guests can indulge in luxuries such as a private indoor hot tub, 6 restaurants, and a swim-up bar at this property.

Does Hard Rock Hotel Vallarta - All Inclusive have a casino?

No, Hard Rock Hotel Vallarta - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hard Rock Hotel Vallarta - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and 2 hot tubs.

Is Hard Rock Hotel Vallarta - All Inclusive a good place to stay for couples?

This beachfront property offers many amenities for couples, including a private indoor hot tub as well as 6 restaurants and 2 outdoor pools.

Does Hard Rock Hotel Vallarta - All Inclusive have a hot tub?

No, but all guestrooms at this property have jetted bathtubs.

Does Hard Rock Hotel Vallarta - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hard Rock Hotel Vallarta - All Inclusive has 6 restaurants, and serves free cooked-to-order breakfasts each morning.

Does Hard Rock Hotel Vallarta - All Inclusive allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel Vallarta - All Inclusive for a fee of MXN 3000 per pet, per stay. The property also provides food and water bowls.

Does Hard Rock Hotel Vallarta - All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

Where is the closest airport to Hard Rock Hotel Vallarta - All Inclusive?

The closest major airport to Hard Rock Hotel Vallarta - All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 6.7 mi away (21 minutes by car).

Are there rooms with balconies that I can book at Hard Rock Hotel Vallarta - All Inclusive?

Yes, every guestroom at Hard Rock Hotel Vallarta - All Inclusive comes with a balcony and some offer ocean and garden views.

Does Hard Rock Hotel Vallarta - All Inclusive host weddings?

Take advantage of the wedding venue at Hard Rock Hotel Vallarta - All Inclusive if you plan to say "I do" during your trip.

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 676 out of 1236 reviews
Rating 8 - Good. 296 out of 1236 reviews
Rating 6 - Okay. 163 out of 1236 reviews
Rating 4 - Poor. 48 out of 1236 reviews
Rating 2 - Terrible. 53 out of 1236 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Mi estadía fue increíble. Una gran atención y amabilidad desde que llegas hasta que te vas. Nos trataron como rockstars, botellas de cortesía al cuarto, fresas con chocolate, atención a los mínimos detalles. Además de que el servicio de masaje y spa valen totalmente la pena.
Stayed 2 nights in Dec 2025

10/10 Excellent

Maryam

Stayed 2 nights in Dec 2025

10/10 Excellent

Irving

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing the only bad thing i got charged the room twice and i will have to wait until January 8th to get my 1,950 dollars back because they say they never got it charged twice wich is a shame to be honest
Stayed 4 nights in Dec 2025

10/10 Excellent

elizabeth odette

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 4 nights in Dec 2025

10/10 Excellent

Taylor

Stayed 1 night in Dec 2025

10/10 Excellent

Adalberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good very good
Stayed 5 nights in Nov 2025

4/10 Poor

Harpreet

The staff was alright. But it had a weird setting like it wasn’t clean , the rooms were not dusted , the sheets were just yellow coloured, the diamond deluxe ocean view was a small room considering it’s one of the highest. We went there , had no like nice welcome . Everybody was just wanting to sell you something or upgrade u to legendary which costs more: we were black wristbands but we didn’t know what was included or not , nothing was spoken of. Staff was great, but no cleanliness wasn’t one of the things I didn’t expect
Stayed 5 nights in Nov 2025

10/10 Excellent

Luz Patricia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service, wonderful food. Very good entertainment. I will definitely be back. Thank you for everything
Stayed 2 nights in Nov 2025

10/10 Excellent

Thomas

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay. The staff was awesome! From Kevin, the Entertainment lead, to the DJs, to the bartenders, to all the waitstaff. They made the stay extra fun and special!
Stayed 4 nights in Nov 2025

6/10 Okay

Nikki

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
The room was clean but very old and smelly. There was one hostess from the restaurant Umo at dinner time named Alondra who was not very accommodating, she was not nice to our waiter, she did not like the way we placed our food orders, and very unfriendly. Alondra ruined our whole group's appetite! Because of her, I will not rebook the hard rock vallarta again. All of the other employees on the property were all very kind except Alondra!
Stayed 5 nights in Nov 2025

10/10 Excellent

Kye, Encinitas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Stayed 3 nights in Nov 2025

10/10 Excellent

YARELY

Stayed 3 nights in Nov 2025

4/10 Poor

Robert

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Expedia deals seem similar to "hotwire" - rooms are substandard to other reservations. The room we got was near noisy construction in an isolated part of the hotel - behind the elevator.
Stayed 1 night in Nov 2025

8/10 Good

Katie

Liked: Cleanliness, amenities, property conditions & facilities
The staff at the resort were all amazing - pool staff, entertainment staff, etc! We found our room to be very humid which left it with a musky smell. It is in need of some upgrades - jetted tub was dirty and bathroom small for a family of four. Other similar rooms we saw from our group appeared to have been upgraded and had the sink separate from the shower/toilet. Those rooms where definitely better!
Stayed 6 nights in Nov 2025

4/10 Poor

Yesenia, Yakima

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El hotel está en muy malas condiciones en cuanto a servicios : Nuestra estancia fue de 5 noches No hubo agua en todo el hotel por 10 horas. con esto las condiciones de higiene de todos los huéspedes terrible tanto en restaurantes, baños etc por 2 días la alberca principal contaminada por una tubería de aguas negras, y no tenía señalamientos visibles que diera aviso a la gente que el agua contaminada!!!! Después de dos días abrieron la alberca pero se podía ver el fondo de la alberca sucia y por consiguiente el agua que era un foco de infección y perdieron entrar gente Un día no había agua caliente en nuestra habitación . Muy mala la experiencia!!!
Stayed 5 nights in Oct 2025

4/10 Poor

Israel

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dinner restaurants were great. Buffets in the morning were not so good. The whole resort lost water the first day we got there and our beg had bugs they had to change to different room. One of the main pools was dirty and closed the second day my son went in the pool not knowing that it had been treated with chlorine until a staff told us to wash his body all they kept saying was sorry for not having signs in the pool area.
Stayed 4 nights in Oct 2025

8/10 Good

Bill

Traveled with group
Liked: Staff & service
Spa was excellent...food was good....the toilet in our room was not working properly the entire stay. Even when they sent maintenance to "fix it' Really the only issue we had.For over a $2200k price for 4 night stay ww expeected better due to the reviews.
Stayed 4 nights in Oct 2025

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the experience was good at this resort, the pool and beach areas were nice and service was good at both, although the poolside can be a bit loud with music and activities from the resort entertainment staff. Most restaurants were good, although the Zen asian restaurant wasn't good food and made everyone sick after eating there. The room was nice, spacious and well kept, bed was a bit soft and uncomfortable. Staff were very friendly and available. There was some overall noise during the day as they are doing some renovations to the exterior of the building.
Stayed 6 nights in Sep 2025

10/10 Excellent

Yahima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones muy limpias, la atención de todos los empleados en general, magnífica. Manny del equipo de animación es muy simpático, servicial y amable. La comida deliciosa aunque cabe recalcar que la oferta del buffet es algo limitada. Los restaurantes si tienen más variedad. El chef Juan Carlos del restaurante Ciao e Israel del restaurante Oriental maravillosos y pendientes de cada detalle!!! Como sugerencia diría que deberían reservar un espacio para que los huéspedes que entran y salen puedan dejar sus pertenencias, cambiarse y/o ducharse mientras esperan a que su habitación esté disponible en el caso de la entrada y puedan ducharse en caso de salida tardía ya que el check out es a las 12 y el check in q las 3:35 pm. Resulta un poco incómodo no poder cambiarte hasta que recibes la habitación y no poder ducharte antes de marcharte del hotel cuando tu vuelo es por la tarde. Si disponen de este servicio, no se nos ofreció.
Stayed 3 nights in Oct 2025

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people working here. The Sunbar team were fantastic! Staff at restaurants always go above and beyond and the room was cleaned to perfection daily! Only complaint would be the hard sell vacation staff, we went for the meeting. Actually considered investing in the vacation club but they would not allow us time to think about it. Please reconsider your hard sell and pestering tactics. Leaves a bad taste for an otherwise fantastic experience.
Stayed 7 nights in Sep 2025

8/10 Good

Lukas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Staff is always really friendly. Everything has been great but there are some areas that still need maintenance but I know the hotel is slowly improving it and even without the improvements still one of the places to stay in puerto Vallarta.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive, and there were plenty of activities to enjoy within the hotel. I really liked staying there
Stayed 3 nights in Sep 2025

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