Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Buffet
Property video
A spacious lobby with a polished marble floor, a reception desk, and a large window offering a view of palm trees and a night sky.
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
5 bars/lounges, poolside bar, beach bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Restaurant

Explore the area

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BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Nayarit, NAY, 63732
  • Place, Flamingos Golf Club
    ‪5 min drive‬
  • Place, Nuevo Vallarta Beach
    ‪6 min drive‬
  • Place, Playa Bucerías
    ‪12 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪29 min drive‬

Room options

Standard Queen Bed

  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Tropical View Doble

8.2 out of 10
Very good
(54 reviews)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Tropical View King

8.0 out of 10
Very good
(35 reviews)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Ocean View Doble

8.0 out of 10
Very good
(38 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool view Doble

8.0 out of 10
Very good
(15 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View Doble

8.0 out of 10
Very good
(28 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean Front King

8.2 out of 10
Very good
(25 reviews)
  • Bay view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Altitude Club Junior Suite Swim Out King

9.2 out of 10
Wonderful
(11 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Altitude Club Junior Suite Swim Out Doble

8.6 out of 10
Excellent
(4 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Altitude Club Junior Suite Ocean View Doble

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Double Suite Superior with Sea View

  • Sea view
  • 430 sq ft
  • Sleeps 4
  • Free WiFi

Room Standard

  • 301 sq ft
  • Sleeps 2
  • Free WiFi

Room Deluxe with Garden View

  • Garden view
  • 365 sq ft
  • Sleeps 3
  • Free WiFi

Room Deluxe with Sea View

  • Sea view
  • 365 sq ft
  • Sleeps 3
  • Free WiFi

Double Suite Classic with Pool View

  • 430 sq ft
  • Sleeps 4
  • Free WiFi

Double Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 430 sq ft
  • Sleeps 4
  • Free WiFi

Double Room Deluxe with Garden View

  • Garden view
  • 365 sq ft
  • Sleeps 4
  • Free WiFi

Double Room Deluxe with Sea View

  • Sea view
  • 365 sq ft
  • Sleeps 4
  • Free WiFi

Double Suite Premium with Pool View

  • 430 sq ft
  • Sleeps 4
  • Free WiFi

Suite Premium with Pool View

  • 430 sq ft
  • Sleeps 3
  • Free WiFi

Suite Junior with Ocean View

  • Ocean view
  • 592 sq ft
  • Sleeps 3
  • Free WiFi

Family Room -5 guests- Standard with Garden View

  • Garden view
  • 365 sq ft
  • Sleeps 5
  • Free WiFi

Family Room

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

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About the neighborhood

Nuevo Nayarit

Bay of Banderas is within a 5-minute walk of Krystal Grand Nuevo Vallarta – All Inclusive while other popular sites like Playa Bucerías are within a mile (2 km). This 480-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Flamingos Golf Club - 5 min drive - 1.7 miles
  • Nuevo Vallarta Beach - 6 min drive - 1.9 miles
  • Playa Bucerías - 12 min drive - 2.9 miles
  • VidantaWorld - 21 min drive - 7.4 miles
  • Nayar Vidanta Golf - 23 min drive - 6.9 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 26 min drive

Restaurants

  • ‪Restaurante Piccolo - ‬16 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Reflect Krystal Sky Bar - ‬1 min walk
  • ‪Don Rafael - ‬19 min walk
  • ‪O International Buffet - ‬3 min walk

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Guests of Krystal Grand Nuevo Vallarta – All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and a conference center.
50-inch LED TVs come with cable channels. Other amenities include free minibar items, MP3 docks, and hair dryers. Change of towels is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Frequently asked questions

Can I book all-inclusive options at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive resort and rates come with buffet meals.

How much does it cost to stay at Krystal Grand Nuevo Vallarta – All Inclusive?

As of May 9, 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Nuevo Vallarta – All Inclusive on May 26, 2026 start from $305, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What's there to see within easy reach of Krystal Grand Nuevo Vallarta – All Inclusive?

This property is located in Nuevo Nayarit, just steps from Bay of Banderas. You'll also find Nuevo Vallarta Beach and Playa Bucerías within a short drive.

Will I be able to park at Krystal Grand Nuevo Vallarta – All Inclusive?

Yes, covered self parking is offered for free at the property.

Is a spa located at Krystal Grand Nuevo Vallarta – All Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Krystal Grand Nuevo Vallarta – All Inclusive feature a casino on the premises?

No, Krystal Grand Nuevo Vallarta – All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Grand Nuevo Vallarta – All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What amenities will couples enjoy at Krystal Grand Nuevo Vallarta – All Inclusive?

This beachfront property offers plenty of amenities for couples including a beach bar, 4 restaurants, and 3 outdoor pools.

Are there hot tubs at Krystal Grand Nuevo Vallarta – All Inclusive?

No, but this property does have a sauna.

Does Krystal Grand Nuevo Vallarta – All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Krystal Grand Nuevo Vallarta – All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Does Krystal Grand Nuevo Vallarta – All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Krystal Grand Nuevo Vallarta – All Inclusive.

Are there connecting rooms at Krystal Grand Nuevo Vallarta – All Inclusive?

No, there aren't connecting guestrooms at this property.

How far is the airport from Krystal Grand Nuevo Vallarta – All Inclusive?

The closest major airport to Krystal Grand Nuevo Vallarta – All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 9.9 mi away (26 minutes by car).

Can I book a room with a balcony at Krystal Grand Nuevo Vallarta – All Inclusive?

Yes, some guestrooms at this property offer either a balcony and a terrace where guests can enjoy ocean and garden views.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Krystal Grand Nuevo Vallarta – All Inclusive.

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 733 out of 1707 reviews
Rating 8 - Good. 471 out of 1707 reviews
Rating 6 - Okay. 285 out of 1707 reviews
Rating 4 - Poor. 112 out of 1707 reviews
Rating 2 - Terrible. 106 out of 1707 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Abraham

Traveled with family
Liked: Staff & service
The staff specially the waiters and waitresses are very friendly and great pros. The resort itself is just okay with some improvements needed. In general they need better cleaning specially in restrooms near the pools. There were people smoking in pools and staff don’t notice or say anything unless someone complains. The concept for the family pool is terrible because they have lounger chairs inside the water and kids and adults eat their snacks and drink while they are in the water. They also have a narrow walk way for people to walk to the other half of the resort and it’s just too narrow. The whole hotels at more than 50% capacity already feels very crowded. They also disable elevators when their occupancy is lower so it’s frustrating just having one elevator. I will not stay here again. For almost the same money or a little more you can stay next door at Flamingo’s which is day and night difference. The management need to make some changes and improvements and perhaps they will have more occupancy. They definitely need to widen the narrow walk way to the adult pool and stop disabling elevators and do a better job at hygiene and cleaning around the pools.
Stayed 7 nights in May 2026

2/10 Terrible

Samuel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wifi in room, hotel says it’s not guaranteed and ac wasn’t working either. Staff not cheerful as I’ve found are other hotels and even Krystal’s. And booking for the restaurants was aweful and didn’t allow for reservations until 48 hours after when the reservations opens.
Stayed 7 nights in Apr 2026

10/10 Excellent

Amy Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there when the "civil unrest" broke out. I cannot imagine what the staff must have felt when they, like the resort's guests, had to shelter in place. They couldn't go home to their own families, yet they wore smiles as they cared for us and made sure we felt safe.
Stayed 9 nights in Feb 2026

8/10 Good

Yuni

Traveled with partner
Liked: Amenities, property conditions & facilities
Amenities!!
Stayed 4 nights in Feb 2026

8/10 Good

Jessica Lou

Traveled with group
Liked: Cleanliness
clean room
Stayed 6 nights in Jan 2026

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was good
Stayed 3 nights in Feb 2026

8/10 Good

Roger

Traveled with partner
Staff was courteous. A lot did not understand english
Stayed 16 nights in Jan 2026

6/10 Okay

August

Liked: Amenities, property conditions & facilities
Yes
Stayed 6 nights in Dec 2025

6/10 Okay

Pamela

Stayed 6 nights in Jan 2026

8/10 Good

suzanne

Traveled with group
Liked: Cleanliness, property conditions & facilities
Staff were courteous, room was clean. Entertainment in the evening was lacking, sitting areas in evening were lacking, no atmosphere in sports bar or sky bar Food was good in restaurants. Chair game was terrible, no chairs available from 7am
Stayed 7 nights in Jan 2026

2/10 Terrible

James Michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our first room was dirty, the 2nd room. Once we got in ther was better but no A/C and your check in desk that felt like your go in to the dungeon and not like everyone else does. At this point i will never go back to that place or use expedia every again
Stayed 5 nights in Jan 2026

8/10 Good

Brittany

Traveled with partner
Liked: Amenities
This is our first time staying at this Krystal Grand. We really enjoyed the adults pool, and the all ages pool was very nice as well. Service poolside was fantastic. All staff were friendly, remembered our names, etc. We really appreciate the care the staff and entertainment team took. The infinity pool was a great touch, having a view of the ocean all day was amazing. The beaches in Nuevo were much better quality sand than PV. There were vendors that would approach but were respectful. Our room was okay, I would rate this 3/5. Our bed was very firm and we asked for additional pillows which they were happy to provide. Our bathroom needed some maintenance but all minor issues. When we spoke to the front desk they were going to look into it. When we arrived, we got upgrade from a double to a king. And pushed to the tenth floor which was fantastic views. I think this was the best part of our experience. The location of the resort is great - not far from PV, walking distance to Bucerías or a short cab, and Sayulita. Recommend this resort for sure. A few minor fixes such as maintenance or improved bed quality. But the location, pool, staff and the upgrade made this stay fantastic.
Stayed 7 nights in Jan 2026

8/10 Good

Ray

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was large and clean although a little dated. There is newer buildings on the resort. The food was good but not a lot of options in à la carte restaurants. One thing not to miss are the fish tacos at the snack bar by the adult pool!! They had top shelf liquor and brand name beer. Beach and pool chairs were “reserved” with towels, etc the night before usually
Stayed 14 nights in Jan 2026

6/10 Okay

Debra, Red Deer

Traveled with family
had to ask several times for facecloths and water and pop...would not give me club soda...I hate pepsi... theres no coke ..room way too far from adult pool and beach...room was only VERY basically cleaned ...biggest thing ... way too many people and not enough real estate to allow comfortable seating at adults only pool!!! People were putting their towels down and reserving loungers at 2:00 in the morning!! It was always the same people that had the premium chairs! I get it ....the early bird gets the worm... and this is a problem at almost all resorts .but when you're room is so far from pool its pretty hard to get a decent chair... I'm there on holidays...I don't wanna get up in the middle of the night to reserve a chair.... by the time I get back to my room I'm totally awake! At 2/3/4 in the morning!!!!!Also caught on camera was people going down and moving other peoples stuff after they claimed their chairs and security did nothing about it despite having surveillance video.... Music was WAY TOO LOUD!!! If you are sitting in pool area hopefully you have earplugs cause seriously it was rattling my brain!!!! I love music and the music that was played was very good but WAY to loud and they kept turning it up Some people are there for rest relaxation and quietness! All the food was very tastey... that was good ...Did get quite sick ... sure it was food bourne illness ....never had that before in Mexico.. but its bound happen with so many people....Anyway...keep working on it!
Stayed 13 nights in Jan 2026

8/10 Good

Eric

The food was awesome. The pools were nice and heated. Had a great time!
Stayed 9 nights in Dec 2025

6/10 Okay

Samantha

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I really want to give the hotel 4 stars because the staff were amazing and they alone would have increased this rating. I don’t usually give feedback but if you are thinking about staying here there are a couple of things that should mentioned. The AC may need to be cleaned out as our room had a peculiar smell and I had problems with my sinuses, perhaps to do with this? There was no entertainment at night and if we went for dinner too early, it was one long night. There is no lounge area that accommodates many people. There is a sports bar however has little seating and the same goes for the Sky bar which is overrated. The lobby lounge has a very small bar and again hardly any seats available. If the price is right for you and you have a family, there did appear to be a great sized family pool and some entertainment during the day. The hotel is situated in a good location to jump in a taxi and head off to Puerto Vallarta for the day and has plenty of seating on the beach.
Stayed 10 nights in Jan 2026

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness
I didn’t love the cut-throat chair reservations at 6am, also the buffet was good but not good enough to make up for restaurant reservations to be booked out 48 hours, I did like that there were bars that stayed open late but the swimming pools closed way too early. I think they closed at like 7:00, they would try to make up for it with events that were wildly underwhelming. VERY LIMITED room service menu, it was like 5 items and a surcharge. The beach 5/5 stars, perfect sand, perfect surf, perfect weather, no riptide. There were several vendors but I like vendors, they had boogie boards to rent and tumblers for purchase, EVERYTHING you need and a bunch of stuff you don’t need too. Staff was friendly, drinks were good, if you put 100k into that roof bar you could get another star easy…
Stayed 7 nights in Dec 2025

8/10 Good

Harsha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff & food were excellent. The room wasn’t as we had expected close to the water or with a good ocean view. It might have been better if we’d had a room on a higher floor. It also didn’t have bathrobes, slippers or beach towels and in the bathroom the body lotion dispenser was constantly leaking. It was also difficult to get a spot on the beach loungers as some guests ‘reserved’ them with towels early in the morning but didn’t use them till much later in the day. It would be good for the hotel to have some policy around that.
Stayed 2 nights in Jan 2026

8/10 Good

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, pools were nice, food was great, room was nice but the ac did not work properly. Hard to book decent à la carte Times and entertainment was ok.
Stayed 7 nights in Jan 2026

8/10 Good

Japinder

Stayed 5 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
It is a really nice resort. the food is very good, the room was very nice, staff were friendly and it’s right on the beach where you can walk for miles. Not a lot in the way of big entertainment-it’s very low key, but that suited us fine. If you are looking for a lot of nightlife, shops, etc, it’s better to stay closer to PV, but we really enjoyed the quiet. We walked into Bucerías on a nice path, rented bikes (extra cost but right on the property) and met a lot of nice people. We had the altitude club, building 4 9th floor. there are 4 rooms on that floor that have a solid wall on the balcony, so you can’t see the ocean when you are sitting. ( 4914, 4915 4916 for sure.) We asked to move, but they were full, so we saw the lovely view only when standing. they should get high stools, and that would make those rooms just as good. 10th floor is the best I think. Beds were comfortable. Housekeeping was inconsistent, one day they came in twice, the next not at all, but we didn’t need much and they had a lot of rooms to cover. Even though they were full, it never felt crowded anywhere and we always had a nice table. We really enjoyed our stay here, and were sad to leave!
Stayed 6 nights in Jan 2026

8/10 Good

Diane, Harrison

Upgrade room it was wonderful. And Expedia was a total surprise for us with the Vip ck in
Stayed 9 nights in Jan 2026

6/10 Okay

Karina

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was clean, Oxxo was just walking distance from the property. Oscar and Fatima in the grill restaurant were amazing but we did encounter a very rude staff member at the Ayami restaurant -the hosts, we had a 9pm dinner reservation arrived at 9:06pm and we waited for someone to greet us and when she did she mentioned how we were late and can no longer seat us. My husband exchanged a few words with her and another staff member mentioned how there were plenty of tables available so it wasn’t a big deal. The host kept arguing back with the other staff member so we just left and ask for a table at the grill restaurant, which by the way it the host gave
Stayed 4 nights in Jan 2026

8/10 Good

Jay

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The first room we were in had a problem with the draining of the sink. They attended to the problem and moved us to another room. I was impressed with the way they handled the issue. We were treated extremely well and I would recommend this resort. The buffet and restaurants were very good and the staff was attentive and kind. I would recommend this resort to family and friends.
Stayed 14 nights in Jan 2026

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay with our kids and their spouses for a family trip of 6 that they also enjoyed. Food was great both in the buffet and restaurants. Staff are always friendly and helpful. Pool is great with swim up bar and awesome bartenders. Beach is great with some shade provided with umbrellas. Just have to get up early to reserve a chair by the pool or the beach. This was the second trip for my wife and I and will be back again. Stayed in the Junior suite with ocean view. Highly recommend.
Stayed 7 nights in Jan 2026

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