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Quality Inn El Portal

2.5 out of 5.0

Recent guest reviews

The only complain is the quaility of the coffee served with the Continental breakfast. It comes from a machine. But location, services and cleanliness it's just perfect.

The hotel staff was very helpful and friendly. And the rooftop breakfast view was pretty nice and it is within walking distance of the beach, bars (Go to Orale Guey on Ashford Ave!), and restaurants. However, the room was very small. Our view from the window was of a disgusting looking roof with debris and trash. The hallway leading to our room was very dim and smelled like mildew. There were pretty much no other amenities other than wi-fi and a lackluster complimentary breakfast.

The hotel was great! The staff was great! The room on the 7th floor was great! Even the elevator was great! Normally I don't care if there is a TV or not, but this was the day of the Daytona 500 and the TV didn't work well on FOX. The 16X9 picture was only in a 4.3 mode and couldn't be changed. Also the volume was weak. No big deal. If it wasn't Daytona 500 race day I wouldn't have even had the need to turn it on. Book this place. The Continental breakfast on the roof is nice. Got a 10% off at Ponderosa steak house 2 blocks away from the hotel. Burger King, McDonalds, huge Walmart and many other stores within walking distance. Book this place!

Fine location in prime Condado area 2 blocks from beach. Lots of good restaurants in area. Healthy free light rooftop breakfast.. Good value for short stay or business.

every one is so nice to you! less than 10 min to beech,walk

Very nice managers and staff. Free breakfast every day didn't hurt too. Pretty close to the beach and Old San Juan. I would definitely recommend it.

Practically nothing advertised for this hotel worked. The wifi simply would not function outside the lobby. The signal for the TV in the room was horrible. In the end, the alarm clock didn't even work. While the staff was extremely friendly, and tried their best to be helpful, there is only so much they could do. Overall, I would say that if no other rooms were available anywhere in San Juan, this hotel would be OK.

We selected the Quality Inn El Portal mostly because it offered a great rate. Yeah, we wanted a pool, which QIEP doesn't have, but we figured we could do without. We were proved right. Our room was small, but cozy and comfortable. And the air conditioning was a blast -- literally. The free continental breakfast, although not imaginative, was exactly what we needed to start our day. It's served rooftop, with a spectacular view that extends to San Cristobal. We had no idea that Condado was a neighborhood in San Juan or exactly where it was, but it proved to be the perfect location. The main strip of Condado, two blocks away, has a host of restaurants and shops. Cydmarie at the front desk suggested a restaurant our first day -- and we liked it so well that we visited daily. The beach was just another short block's walk away. How perfect. The bus, which costs 75 cents to ride, is a two-block walk in the opposite direction from QIEP. We rode that into San Juan to do our sightseeing. We couldn't have asked for better!

Wonderful just like the first time..Im going back and thats were I will be staying for a 3rd time...They are the nicest people and very helpful..The Manager is anazing!!!!!!!!!!!!!!!!!

The first room i had did not close and they had to change my room. The floors were gross. They had a lot of stains so i don't recommend walking barefooted.

great view and location. terrible breakfast with bugs in the food. the sheets were never changed. the staff was helpful enough.

Quality Inn is a very nice hotel. The staff make the hotel. Manager Miguel Rios was amazing. I had difficulties with my door key, and he came directly to my room to save the way. All of the employees are amazing. The sheets are bright white and clean just as the towels. The refrigerators could be a bit more cleaner but what a nice place to stay. The shower water gets nice and hot, and ANY negative review is FALSE. The hotel should update their photos because the place looks so much better in person. The complementary breakfast is "ok" not the best but decent. The hotel is very nice and quiet and the beach is a 5 minute walk away. If you are looking forward to nice days on the beautiful beach, nice walks, good bars, good food, and having fun without coming home broke THE QUALITY INN IS THE PLACE TO BE!!!!!!!!!

Of the least expensive places to stay, this is probable one of the nicest. Keep in mind, it's an inn and not a hotel so dont choose here if you plan to stay in your room all the time. I got by since I was out most of the trip. Pretty good location; walking distance to many shops and restaurants. It's not the Marriot but its not bad either.

This place is clean and organized. Its two blocks away from a very nice beach and I did like this area.It is close to the Airport. Its close to Old San Juan,as well, But you still have to get a cab or bus... Unless you rent a car. I do recommend this Hotel! Friendly staff. They serve breakfast from 7am until 10am, so we do not have to wake up that early. AC does work. The rooms are neat and comfy. I had a great stay indeed. No complaints, I do wanna go back to Puerto Rico! I would stay in this hotel again for sure. The Locals are the Nicest people in the whole world :-) Super happy!

loved the rooftop! Nice staff and good location. I would stay there again

Its an ok place to stay. The room was good, nice bed, microwave, safe, mini frigthe shower was slow to warm and had not so good preasure but still worked fine. The Location looks close to the beach on the map but walking to the beach is questionable especialy at night because a bum camps out in front of the hotel and is there all day on a beach chair and theres a few(3-4) beggars roaming the area. The staff was very helpfull and pleasent. Finally the "continental breakfast" sucks. But theres a lot of food places near by that are cheap really good.

the best thing about this hotel it the breakfast, it is very nice. it is about three blocks from the beach.i have stayed there around three time. it is worth the money.

My friends and I really enjoyed our trip to San Juan and our stay at Quality Inn Hotel. The staff is very friendly, they are always there to help you with directions and recommendations for sightseeing. The breakfast is complimentary, but the only thing is that it is always the same menu. I will definitely stay at the same hotel next time I go to Puerto Rico.

It is a no frills hotel good price for the area. Allright experience with very helpful staff. As others have said very limited parking. Lots of dining options nearby.

The staff were helpful, close to an active section of the city, beach three blocks away, great ethnic eateries and old town just a short cab ride away.