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Courtyard by Marriott Isla Verde Beach Resort

4.0 star property
Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Courtyard by Marriott Isla Verde Beach Resort

On the beach, sun loungers, beach umbrellas, beach towels
Outdoor pool, sun loungers
Meeting facility
Restaurant
Banquet hall

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
7012 Boca De Cangrejos Avenue, Carolina, 00979
  • Place, Balneario de Carolina
    ‪4 min walk‬
  • Place, Isla Verde Beach
    ‪14 min walk‬
  • Place, Carolina Beach
    ‪20 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

8.2 out of 10
Very good
(53 reviews)
  • 466 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View (Poolside)

Room, 2 Queen Beds, Non Smoking, Pool View (Poolside) | Pool | Outdoor pool, sun loungers

Room, 2 Queen Beds, Non Smoking, Pool View (Poolside)

8.2 out of 10
Very good
(10 reviews)
  • 466 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Oceanfront)

Room, 1 King Bed, Non Smoking, Balcony (Oceanfront) | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Balcony (Oceanfront)

9.0 out of 10
Wonderful
(86 reviews)
  • 336 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(141 reviews)
  • 466 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Partial Ocean View (Hearing Accessible)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony, Partial Ocean View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Pool View (Mobility/Hearing Access, Transf Shwr)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Pool View (Mobility/Hearing Access, Transf Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Transf Shwr)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Transf Shwr)

8.8 out of 10
Excellent
(3 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(55 reviews)
  • 466 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

8.4 out of 10
Very good
(9 reviews)
  • 466 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

Room, 1 King Bed with Sofa bed, Non Smoking, Pool View | Pool | Outdoor pool, sun loungers

Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 466 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Oceanfront)

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Balcony (Oceanfront)

8.6 out of 10
Excellent
(39 reviews)
  • 466 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront

8.6 out of 10
Excellent
(10 reviews)
  • 616 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 709 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Carolina

Located in Isla Verde within a short walk of Isla Verde Beach, Courtyard by Marriott Isla Verde Beach Resort is within a mile (2 km) of other popular sights such as Carolina Beach. This 188-room, 4-star hotel welcomes guests with a restaurant, a casino, and an outdoor pool.

What's nearby

  • Balneario de Carolina - 4 min walk - 0.3 miles
  • Isla Verde Beach - 14 min walk - 0.8 miles
  • Carolina Beach - 20 min walk - 1.1 miles
  • Casino del Mar at La Concha Resort - 8 min drive - 5.4 miles
  • Jose Miguel Agrelot Coliseum - 8 min drive - 5.0 miles

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

Restaurants

  • ‪El Meson Sandwiches - ‬6 min drive
  • ‪Casa Cuba - ‬1 min drive
  • ‪Las Canarias - ‬7 min walk
  • ‪Metropol Restaurant - ‬9 min walk
  • ‪Denny's - ‬7 min walk

About this property

Courtyard by Marriott Isla Verde Beach Resort

Family-friendly fun on the beach, with outdoor pool
At Courtyard by Marriott Isla Verde Beach Resort, guests enjoy a casino, an outdoor pool, and a children's pool. Valet parking is offered for USD 30 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, free WiFi in public areas, and a hot tub.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Balconies, iPod docks, and refrigerators are other standard amenities. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 30.05 for adults and USD 16.67 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 314 slot machines
  • Beach volleyball
  • Casino
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Hot tub
  • Outdoor pool
  • Surfing/bodyboarding

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar in bathtub
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink (36 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 12 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 30.05 for adults and USD 16.67 for children
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Isla Verde
Courtyard Isla Verde San Juan
Courtyard Marriott Isla Verde Hotel San Juan
Courtyard Marriott San Juan Isla Verde
Courtyard San Juan Isla Verde
Marriott Isla Verde San Juan
Marriott San Juan
Marriott San Juan Isla Verde
San Juan Courtyard Marriott Isla Verde
San Juan Marriott Isla Verde
Courtyard Marriott San Juan Isla Verde Hotel
Courtyard Marriott Isla Verde
Courtyard Marriott Isla Verde Hotel
Courtyard Marriott Isla Verde Beach Resort Carolina
Courtyard Marriott Isla Verde Beach Resort
Courtyard Marriott Isla Verde Beach Carolina
Courtyard Marriott Isla Verde Beach
Courtyard by Marriott San Juan Isla Verde
Courtyard by Marriott Isla Verde Beach Resort Hotel
Courtyard by Marriott Isla Verde Beach Resort Carolina
Courtyard by Marriott Isla Verde Beach Resort Hotel Carolina

Frequently asked questions

Are free cancellation options available at Courtyard by Marriott Isla Verde Beach Resort?

Courtyard by Marriott Isla Verde Beach Resort offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Courtyard by Marriott Isla Verde Beach Resort?

As of Oct 19, 2025, prices found for a 1-night stay for 2 adults at Courtyard by Marriott Isla Verde Beach Resort on Oct 26, 2025 start from $194.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Courtyard by Marriott Isla Verde Beach Resort?

This hotel is situated in Isla Verde within a short 14-minute walk of Isla Verde Beach and also 19 minutes on foot from Carolina Beach. You'll also find Jose Miguel Agrelot Coliseum and Casino del Mar at La Concha Resort within a short drive.

Is parking available on site at Courtyard by Marriott Isla Verde Beach Resort?

Yes, valet parking is offered for USD 30 per day with in/out privileges. Accessible parking is also available for guests.

Does Courtyard by Marriott Isla Verde Beach Resort have a casino on the premises?

Yes, Courtyard by Marriott Isla Verde Beach Resort has a casino and it includes 314 slot machines.

Is there an indoor pool at Courtyard by Marriott Isla Verde Beach Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Courtyard by Marriott Isla Verde Beach Resort?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Does Courtyard by Marriott Isla Verde Beach Resort have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Courtyard by Marriott Isla Verde Beach Resort have a restaurant that serves breakfast?

Yes, Courtyard by Marriott Isla Verde Beach Resort serves buffet breakfast each morning for a surcharge from its restaurant.

Does Courtyard by Marriott Isla Verde Beach Resort allow pets to stay for free?

No, pets aren't allowed at Courtyard by Marriott Isla Verde Beach Resort though service animals are welcome.

Does Courtyard by Marriott Isla Verde Beach Resort have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Courtyard by Marriott Isla Verde Beach Resort?

The closest major airport to Courtyard by Marriott Isla Verde Beach Resort is Luis Munoz Marin Intl. Airport (SJU), which is within a mile.

Are there rooms with balconies at Courtyard by Marriott Isla Verde Beach Resort?

Yes, every guestroom at Courtyard by Marriott Isla Verde Beach Resort comes with a balcony with some featuring ocean or garden views.

Does Courtyard by Marriott Isla Verde Beach Resort have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Courtyard by Marriott Isla Verde Beach Resort.

Courtyard by Marriott Isla Verde Beach Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1156 out of 1883 reviews
Rating 8 - Good. 403 out of 1883 reviews
Rating 6 - Okay. 180 out of 1883 reviews
Rating 4 - Poor. 70 out of 1883 reviews
Rating 2 - Terrible. 74 out of 1883 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the courtesy that is extended by the staff ,super friendly,very helpfull and very proffesional. we love the location right on the beach perfect.The rooms were very clean eventhough they are going through some remodeling. overall execellent . We made the decision to stay at that specific hotel when ever we travel to Puerto Rico.
Stayed 3 nights in Sep 2025

8/10 Good

Duane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Resort with a great staff. Awesome access to the beach and pool. Will stay again.
Stayed 3 nights in Sep 2025

2/10 Terrible

izabel

Stayed 4 nights in Aug 2025

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was beautiful and the restaurants at the hotel pretty nice, it is conveniently close to the airport, but that means planes flying over all day and all night. Got used to the noise after a while, but not a quiet place
View from our room
Stayed 3 nights in Mar 2025

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Wasn’t aware of the hotel being under construction!! Until we got there….
Stayed 2 nights in Jul 2025

8/10 Good

Ana

Stayed 4 nights in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Lydia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I did not like the guy by the pool handing out towels
Stayed 2 nights in Mar 2025

10/10 Excellent

Stanley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amenities were great! Staff was super polite and helpful. Housekeeping was great! Ability to walk right onto the beach was phenomenal! The only slight downfall was the dinig options. Dining option were limited and on the expensive side compared to other restaurants. This is easily avoided, became their are other restaurants within walking distance. Everything else was great! I would definitely recommend and stay again.
Stayed 7 nights in Jun 2025

8/10 Good

Gaston

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beach front property. Beautiful scenery. There’s construction going on and gave us a room with a lot of early morning noise from drilling and hammering. The staff graciously gave us another room after the first night.
Stayed 4 nights in Jul 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for the whole family!
Stayed 2 nights in Jul 2025

4/10 Poor

Yahya

Traveled with partner
Disliked: Staff & service
Disappointing Stay – Not Worth the Price Our experience at this hotel in San Juan was extremely disappointing. The service was terrible — we were given dirty coffee mugs in the morning, lemon served on napkins with no plates, and waited way too long for food every time. The room was the worst part. The AC unit was inside and very noisy, the balcony was dirty, and there was loud construction directly above us starting at 6:30–7:00 AM every day. We barely got any rest. Room service was always late — we’d leave around 9:00 AM and return at 4:00–6:00 PM, and our room still hadn’t been cleaned. The resort is very overrated and doesn’t match the price or the experience it promises. Even at their restaurants (which we paid extra for), the service was just as bad. While the beach was beautiful, they start clearing the cabanas at 6 PM, leaving you nowhere to sit and relax in the evening. Overall, this hotel ruined our trip to Puerto Rico. Would not recommend.
Underneath the AC unit was nasty.
Underneath the AC unit.
Very loud AC unit inside the room!!
Dirty mugs !
Stayed 7 nights in Jul 2025

8/10 Good

Kimberly

Stayed 3 nights in Jul 2025

10/10 Excellent

Andres

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Christalese

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Jul 2025

10/10 Excellent

Durice

Stayed 5 nights in Jul 2025

2/10 Terrible

William C

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a resort as they advertise, NOT even close. I think the hotel manager, general manager, needs to actually stay at a resort so that he knows the difference. First you get charged a resort fee $50 & a $25 per night car fee "The Marriot Scam" especially when you book in advance & pay for the "Motel" with a beach in front of it because there are no private beaches in PR. The AC wasn't great nor were the vents. In both the rooms & hallways there was mold. They're spending money on new construction but are forgetting health concerns & their decades old rooms. I will say that Guillermo at the bar was extremely nice & helpful giving us suggestions for exploring. Fernando handing out the pool towels was also very friending & engaging. I think either one of these two would be best suited for a management position or even running customer service because they get it. We did see the hotel manager in the temporary lobby, and he didn't so much as say, "hello" or even ask, "hey, how are you enjoying your stay". My guess is that he already knew that. Then you're detoured towards the garage, then small casino, & towards makeshift podiums to get checked in. The podium staff had about as much personality as a handball. They need a customer service refresher course. As far as a resort goes there was a beat, worn out ping pong table w/no paddles or balls to use and a miniature basketball hoop. Checked out we weren't asked how our stay was. How do you not have bananas @9am in PR?
Stayed 4 nights in Jul 2025

10/10 Excellent

Tony Lockhart

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. I loved the property and the staff. The resort areas were excellent including the pool and beach.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alberto, Riverside

Stayed 3 nights in Jul 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Siena restaurant had good food. Beach was clean and beautiful. Pool was not the cleanest. Water was very cloudy and it needed to be skimmed more frequently. The towel guy Fernando was AMAZING and always made me smile. Maid service was slow. I was there for 4 nights… room was only cleaned once because they did not come to do it early.
Stayed 4 nights in Jul 2025

8/10 Good

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean and currently being upgraded and will be complete by December. The beach and scenery is beautiful. One downside is that the airport is right next door and you can hear plans at 5am.
Stayed 4 nights in Jul 2025

10/10 Excellent

vanessa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property, with very helpful and friendly staff, but be prepared for slow service.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Beautfil and amazing going back
Stayed 3 nights in Jul 2025

4/10 Poor

Mj

Stayed 7 nights in Jul 2025

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for a family. There was something for everyone. The resort accommodated our every need. Staff members were fantastic!
Stayed 3 nights in Jul 2025

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El Colonial - Adults Only
Condado Vanderbilt Hotel
La Concha Resort, Puerto Rico, Autograph Collection
El Conquistador Resort
Hotel El Convento
Aloft San Juan
Casa Of Essence
El San Geronimo Hotel
Segovia Studio Units
Sheraton Puerto Rico Resort & Casino
Decanter Hotel
DoubleTree by Hilton San Juan
Hotel Rumbao, a Tribute Portfolio Hotel
The Condado Plaza Hotel
Costa Bahia Hotel Paseo Caribe
CasaBlanca Hotel
Sea Star Villa | Striking Ocean Views and Beach Access
OLV Fifty Five - Adults Only
2 Bedroom Apartment on the Beach with the Best Pool in Condado
AC Hotel by Marriott San Juan Condado
Wyndham Grand Rio Mar Rainforest Beach and Golf Resort
San Juan Marriott Resort and Stellaris Casino
Margaritaville Vacation Club by Wyndham - Rio Mar
Caribe Hilton
Embassy Suites by Hilton Dorado del Mar Beach Resort
Hyatt Regency Grand Reserve Puerto Rico