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Courtyard by Marriott Isla Verde Beach Resort

4.0 star property
Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Courtyard by Marriott Isla Verde Beach Resort

On the beach, sun loungers, beach umbrellas, beach towels
Banquet hall
Meeting facility
Outdoor pool, sun loungers
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
7012 Boca De Cangrejos Avenue, Carolina, 00979
  • Place, Pine Grove Beach
    ‪1 min walk‬
  • Place, Balneario de Carolina
    ‪4 min walk‬
  • Place, Isla Verde Beach
    ‪14 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Partial Ocean View (Balcony)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Partial Ocean View (Balcony)

8.2 out of 10
Very good
(53 reviews)
  • 466 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View (Poolside)

Room, 2 Queen Beds, Pool View (Poolside) | Pool | Outdoor pool, sun loungers

Room, 2 Queen Beds, Pool View (Poolside)

8.4 out of 10
Very good
(11 reviews)
  • 466 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Oceanfront)

Room, 1 King Bed, Balcony (Oceanfront) | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Balcony (Oceanfront)

9.0 out of 10
Wonderful
(87 reviews)
  • 336 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(145 reviews)
  • 466 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Partial Ocean View (Hearing Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Balcony, Partial Ocean View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Pool View (Mobility/Hearing Access, Transf Shwr)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Pool View (Mobility/Hearing Access, Transf Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Mobility/Hearing Access, Transf Shwr)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds (Mobility/Hearing Access, Transf Shwr)

8.8 out of 10
Excellent
(3 reviews)
  • 463 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Transf Shwr)

  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(60 reviews)
  • 466 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

8.4 out of 10
Very good
(9 reviews)
  • 466 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Room, 1 King Bed with Sofa bed, Pool View | Pool | Outdoor pool, sun loungers

Room, 1 King Bed with Sofa bed, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 466 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Oceanfront)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Balcony (Oceanfront)

8.6 out of 10
Excellent
(41 reviews)
  • 466 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront

Junior Suite, 1 King Bed with Sofa bed, Oceanfront | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

8.6 out of 10
Excellent
(10 reviews)
  • 616 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(12 reviews)
  • 709 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Carolina

Located in Isla Verde, Courtyard by Marriott Isla Verde Beach Resort is within a 10-minute stroll of sights such as Pine Grove Beach and Balneario de Carolina. This 188-room, 4-star hotel welcomes guests with a restaurant, a casino, and an outdoor pool.

What's nearby

  • Pine Grove Beach - 1 min walk - 0.1 miles
  • Balneario de Carolina - 4 min walk - 0.3 miles
  • Isla Verde Beach - 14 min walk - 0.8 miles
  • Carolina Beach - 20 min walk - 1.1 miles
  • Port of San Juan - 11 min drive - 7.9 miles

Getting around

  • Domenech Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 6 min drive

Restaurants

  • ‪El Meson Sandwiches - ‬6 min drive
  • ‪Casa Cuba - ‬1 min drive
  • ‪Las Canarias - ‬7 min walk
  • ‪Metropol Restaurant - ‬9 min walk
  • ‪Denny's - ‬7 min walk

About this property

Courtyard by Marriott Isla Verde Beach Resort

Family-friendly fun on the beach, with outdoor pool
At Courtyard by Marriott Isla Verde Beach Resort, guests enjoy a casino, an outdoor pool, and a children's pool. Valet parking is offered for USD 30 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a gym, free WiFi in public areas, and a hot tub.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Balconies, iPod docks, and refrigerators are other standard amenities. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 30.05 for adults and USD 16.67 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 314 slot machines
  • Beach volleyball
  • Casino
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Hot tub
  • Outdoor pool
  • Surfing/bodyboarding

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar in bathtub
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink (36 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from May 12 2025 to December 20 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room bottled water

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 30.05 for adults and USD 16.67 for children
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Courtyard Isla Verde
Courtyard Isla Verde San Juan
Courtyard Marriott Isla Verde Hotel San Juan
Courtyard Marriott San Juan Isla Verde
Courtyard San Juan Isla Verde
Marriott Isla Verde San Juan
Marriott San Juan
Marriott San Juan Isla Verde
San Juan Courtyard Marriott Isla Verde
San Juan Marriott Isla Verde
Courtyard Marriott San Juan Isla Verde Hotel
Courtyard Marriott Isla Verde
Courtyard Marriott Isla Verde Hotel
Courtyard Marriott Isla Verde Beach Resort Carolina
Courtyard Marriott Isla Verde Beach Resort
Courtyard Marriott Isla Verde Beach Carolina
Courtyard Marriott Isla Verde Beach
Courtyard by Marriott San Juan Isla Verde
Courtyard by Marriott Isla Verde Beach Resort Hotel
Courtyard by Marriott Isla Verde Beach Resort Carolina
Courtyard by Marriott Isla Verde Beach Resort Hotel Carolina

Frequently asked questions

Are free cancellation options available at Courtyard by Marriott Isla Verde Beach Resort?

Courtyard by Marriott Isla Verde Beach Resort offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Courtyard by Marriott Isla Verde Beach Resort?

As of Dec 19, 2025, prices found for a 1-night stay for 2 adults at Courtyard by Marriott Isla Verde Beach Resort on Dec 21, 2025 start from $329.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Courtyard by Marriott Isla Verde Beach Resort?

This hotel is situated in Isla Verde within a 10-minute walk of Balneario de Carolina and Pine Grove Beach. You'll also find Isla Verde Beach and Jose Miguel Agrelot Coliseum within a short drive.

Is parking available on site at Courtyard by Marriott Isla Verde Beach Resort?

Yes, valet parking is offered for USD 30 per day with in/out privileges. Accessible parking is also available for guests.

Does Courtyard by Marriott Isla Verde Beach Resort have a casino on the premises?

Yes, Courtyard by Marriott Isla Verde Beach Resort has a casino and it includes 314 slot machines.

Is there an indoor pool at Courtyard by Marriott Isla Verde Beach Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Courtyard by Marriott Isla Verde Beach Resort?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Does Courtyard by Marriott Isla Verde Beach Resort have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Courtyard by Marriott Isla Verde Beach Resort have a restaurant that serves breakfast?

Yes, Courtyard by Marriott Isla Verde Beach Resort serves buffet breakfast each morning for a surcharge from its restaurant.

Does Courtyard by Marriott Isla Verde Beach Resort allow pets to stay for free?

No, pets aren't allowed at Courtyard by Marriott Isla Verde Beach Resort though service animals are welcome.

Does Courtyard by Marriott Isla Verde Beach Resort have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Courtyard by Marriott Isla Verde Beach Resort?

The closest major airport to Courtyard by Marriott Isla Verde Beach Resort is Luis Munoz Marin Intl. Airport (SJU), which is within a mile.

Are there rooms with balconies at Courtyard by Marriott Isla Verde Beach Resort?

Yes, every guestroom at Courtyard by Marriott Isla Verde Beach Resort comes with a balcony with some featuring ocean or garden views.

Does Courtyard by Marriott Isla Verde Beach Resort have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Courtyard by Marriott Isla Verde Beach Resort.

Courtyard by Marriott Isla Verde Beach Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1165 out of 1903 reviews
Rating 8 - Good. 409 out of 1903 reviews
Rating 6 - Okay. 180 out of 1903 reviews
Rating 4 - Poor. 72 out of 1903 reviews
Rating 2 - Terrible. 77 out of 1903 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marisol

Stayed 3 nights in Oct 2025

6/10 Okay

John, Suffern

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They said the lobby was under construction but would not affect the rest of the hotel common area or rooms. During the last two days of our 5 day stay , the power was turned off for what they said would be from 1 to 2 pm. It’s was off till 6 pm leaving us in the dark to prepare for a 6 :15 dinner at another hotel. Sometimes less expensive doesn’t pay.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the courtesy that is extended by the staff ,super friendly,very helpfull and very proffesional. we love the location right on the beach perfect.The rooms were very clean eventhough they are going through some remodeling. overall execellent . We made the decision to stay at that specific hotel when ever we travel to Puerto Rico.
Stayed 3 nights in Sep 2025

8/10 Good

Duane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Resort with a great staff. Awesome access to the beach and pool. Will stay again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Mireya Roxana

Stayed 3 nights in Sep 2025

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

GILBERT, Doral

Traveled with group
Liked: Amenities
Good job
Stayed 2 nights in Sep 2025

2/10 Terrible

Nolan, Orlando

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not recomendent not room clean smell bad
Stayed 5 nights in Sep 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Resort is right on the beach with lounge chairs. Definitely the right place to stay in Isla Verde. Love it!
Stayed 2 nights in Sep 2025

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are pleasant and the property was very clean even while under construction.
Stayed 3 nights in Sep 2025

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and overall was in a good location being relatively close to a lot of restaurants and the mall. The property was under construction but it didn’t really cause any disturbance. The staff were kind, attentive, and helpful. The food at the hotel was good.
Stayed 6 nights in Aug 2025

8/10 Good

Juan

Stayed 4 nights in Aug 2025

10/10 Excellent

Tisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time to PR and our stay was everything we needed it to be. Right on the beach and pool 24 hrs! Also the restaurant was great! We took Lyft wherever we went at a inexpensive price!
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge and Front Desk were very helpful
Stayed 3 nights in Sep 2025

10/10 Excellent

Jasmine

Stayed 4 nights in Aug 2025

10/10 Excellent

Jaime

Stayed 3 nights in Sep 2025

4/10 Poor

Terra

Traveled with family
Disliked: Amenities, property conditions & facilities
I stuck in a corner room with construction being done all around me. It was hot and smelled like dog pee
Stayed 4 nights in Aug 2025

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
Fun
Stayed 1 night in Sep 2025

10/10 Excellent

Branko

Traveled with group
Liked: Cleanliness, amenities
Great hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Jesenia

Stayed 5 nights in Sep 2025

8/10 Good

Pedro

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and housekeeper was very helpful. Unfortunately, they were under construction so it was a bit uncomfortable getting around. But overall
Stayed 3 nights in Aug 2025

6/10 Okay

JAIME ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive breakfast With tip US$33 seems too much
Stayed 2 nights in Sep 2025

8/10 Good

Merlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Erica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They are doing construction but not really noticable. I do have to say the smell once you get off the elevators in each floor is very bad. The smell does not reach into the room but it is awful as you walk to the room. The room is okay. The set up for the AC is very bad. The AC is located under coffee and fridge unit. So the air gets trapped. When I looked under to lower the AC temp it was very very dusty and a bit moldy (its really a poor design). Some of the furniture had a bit of wear and tear. The bathroom was a good size again a bit dated. The pool and beach area is nice and quiet. However to get service you have to scan a QR code. I miss and prefer the days of staff walking around to take orders. It seems this QR code misses the mark for service. Would like to a moment to mention three staff members that were very helpful: Ana, Gustavo and Jose. The food was good, the lobby space despite renovations was nice.
Stayed 5 nights in Aug 2025

2/10 Terrible

Kerry

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures did not look like how the hotel looks. The lobby is beautiful but everything else is a mess.
Stayed 3 nights in Aug 2025

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