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Recent guest reviews

I have traveled to many different resorts throughout the Caribbean and this was by far the worse experience ever, when we arrived we were greeted by a lady who didn’t even look at us throughout the check-in process when we would ask questions about the resort she would answer with ask that staff over there or call the lobby tomorrow, the following day we went to the lobby to ask about the COVID test which stated was included in the package we purchased their answer was that was a promotion from last year and you have to pay or upgrade your room, there was a guest at the moment who had upgraded her room and they also refused to give her the COVID test so we opted not to upgrade, that same day we were at the pool and all the locals who were also guests complained of how terrible the hotel was, the liquor ran out at about 3pm and the hotel refused to restock, they closed the bar and told guests “oh well get out the pool if you don’t like it”. They have about 5 restaurants which they only open 1 at a time, you basically have to eat what they want you to eat, the buffet is only filled once if they run out of food they don’t restock, my wife is vegetarian and the only vegetarian option was fresh fruit rice and beans for breakfast lunch and dinner. When my mother went to the small cafeteria in the back they refused to give her more than two sweets. On our last day there was vomit all over and they basically clean it by throwing it into pool. Dirty, nasty,rude hotel.

The best vacation for the family best staff ever and the best bud tender you can find is Saluda The lobby

The beach is beautiful, the food was tasty and the staff is very pleasant and attending to its guess. The hotel is in desperate need of a facelift, the phone did not work, NO WIFI!!! In the rooms, the food selection although tasty was very limited, the entertainment was non existent, the vendors on the beach do not take NO for an answer, only 2 towels per room, over the weekend a lot of loud obnoxious locals came to the property for the day, they were very disrespectful and put a burden on the staff and long staying guess. The drinks were diluted with water. There is a small garden in the middle of the pool which attracts insects and bugs which die and end up in the pool , whoever thought a garden in the pool was a good idea should be fired. It polluted the pool with dirt, leaves and insects. The light fixture in the room was broken , i called the front desk multiple times and nothing was done

At first I thought this location was going to be amazing due to the pictures, man was I wrong. I traveled with two small children let me begin by saying that the food was terrible. Little to no accommodations for kids ( no French fries, chicken nuggets, mash, etc). The activates during the day were boring and very limited. The music was terrible while being out at the pool. The room had one light.. JUST ONE. It was super dark. The shows were like maybe 30 min long and would finish around 10:30 if you wanted to have a late night snack you would have to wait till like 12AM because they said it would be open by 11 PM but nope they opened whenever they wanted to. When we went to the beach the locals were very harassing at either providing services or wanting you to buy things. One lady harassed me into a foot massage and had the nerve to tell me it was 60 US dollars. We dont even pay that much here. I didn't find a convenient ATM on site. The buffet area serves you the food you dont get to serve yourself. Im not sure if this has happened due to covid but the stay was terrible. Never again.

Was lied to upon check-in about upgrading to "Sun Club". was told it was adults-only section, unlimited WiFi among other things. The restaurants were somewhat open and revolving each day differently, however the food was pretty much identical anywhere you went. Breakfast with omelet's to order was about the only good thing food wise. I did have a "Chef cut" steak in the Gaucho restaurant and to me was the only good lunch/dinner I had while staying. I had went each day to file my complaints to hear the old "why didnt you tell anyone"... which of course was responded with "I have, and I cannot control your staff with what they do with it". In the end i was refused any refund and was offered a "free upgrade when I return". Which as anyone knows with a bad experience WHY WOULD I RETURN>?? So now i have to try and dispute with my credit card and hope that works, we will see. STAY AWAT FROM THIS RESORT-- severe need of remodel/update and food control. also training of staff wouldnt hurt-- especially not to lie/offer what cannot be given

Do not come here, food was terrible restaurants were closed the rain flooded the buffet area. They charge me for 2 people and giving problems trying to get a credit.

I do not like the service when i got to the room there were no towels in the room the lights and ac were not working. They do not answer the phone when you call. I called from another room and they answered. Perhaps food is horrible poor workers they nice and tried to make you feel welcome when u go to the restaurants variety is bad no seafood at all in the whole resort. Italian restaurant was close i love paste but was not able to eat there. If there was 0 start ill rate this place 0. Nightmare will no go there again.

Is good

The room they gave me smelled moldy and was very far away. It almost seemed that it was a different resort. The front desk wouldn't change my room they said they had no rooms available and the room given is what was paid for by Orbitz. They put us where they put all the locals to keep them away from the rest of the vacationers. Since we are hispanic they assumed we were locals. They treat the locals there very poorly therefore they treated us very poorly as well since they thought we were locals.

Staff's friendliness, service, beaches, comfortable rooms. Needs hot water, though.

I liked everything.

I didn’t really like it they had roaches conditioner wasn’t working didn’t have enough lights on the steps

The few adult only parts were not adult only. The dinner at the restaurant was delicious. There was only one place to eat breakfast and lunch on the resort. The food was a poor excuse for food. It is Not an actual mini bar, it’s 2 sodas 2 beers and a water.

The resort was very clean Excelente customer service They advertise 8 restaurants but that is not true. Not too many choices of food and fruits only pineapple, watermelon, melon and papaya

I love that it was clean the staff was friendly and helpful, the food was okay, but I do recommend this hotel 👍

Property is set up beautifully and the beach is wonderful. They have a security gate and it's on a golf course.The rooms are set up in individual white buildings in a well maintained garden like property. The beds were two firm double beds pushed together since the king beds were sold out even though it was requested. The bathroom needs more counter space, shelves or hooks since there's no where to put clothes. Robes and slippers would have been great. The shower had a rain shower head but floor can be slippery and has no real shower door or curtain so the water gets everywhere. Towels and hair dryer were provided. There's some loud disco nextdoor. You can book taxis right in lobby but they push you to hire unnecessary guide Food was good and they have bottled water so it's safe to drink. Thebeach and pool areas both fill up and they could have used another pool since it's crowded and chairs were always taken. Maybe get rid of the tennis court that no one used and make another small pool there. The thing I didn't like was that they are always trying to get you to buy a vacation club so even if they are nice is because there's some promotion they are trying to sell. Usually you get a free vacation if you have to put up with pushy sales but when I paid full price to stay here I just want to be left alone. It took several requests for them to acknowledge that it was our anniversary but they provided champagne & chocolate covered strawberries and an anniversary sign on the door.

Carretera Luperon KM 5 Puerto Plata Puerto Plata

Hotel highlights

  • Walking distance to Playa Dorada
  • Free full breakfast
  • Free valet and self parking
  • Onsite dining

Sunscape Puerto Plata - All Inclusive is a short stroll from Playa Dorada and Playa Dorada Golf Course. This 585-room, 4-star hotel has 2 outdoor pools along with a full-service spa and 8 restaurants.


Dining

Start your day off right with a free full breakfast, served each morning from 7 AM to 11 AM. There are ample dining options with 8 onsite restaurants, including Windows, which specializes in international cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.


Rooms

All of Sunscape Puerto Plata - All Inclusive's 585 rooms are recently renovated and have an array of amenities, including furnished balconies, iPod docks, and coffee makers. Flat-screen TVs come with cable channels. Other amenities include ceiling fans, safes, and phones.


Property features

Guests of Sunscape Puerto Plata - All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. Free valet parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive hotel include a children's pool, a gym, and a sauna.

Room options

Sun Club Junior Suite

1 King Bed | Sleeps 3

Deluxe Room, Pool View

2 Double Beds | 1 King Bed | Sleeps 4

Run of the House

2 Double Beds | 1 King Bed | Sleeps 4

Sun Club Superior Adults-Only

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Sunscape Puerto Plata - All Inclusive

Everyone (23) Couples (8) Family (7)
1
Family Partner Couples

I have traveled to many different resorts throughout the Caribbean and this was by far the worse experience ever, when we arrived we were greeted by a lady who didn’t even look at us throughout the check-in process when we would ask questions about the resort she would answer with ask that staff over there or call the lobby tomorrow, the following day we went to the lobby to ask about the COVID test which stated was included in the package we purchased their answer was that was a promotion from last year and you have to pay or upgrade your room, there was a guest at the moment who had upgraded her room and they also refused to give her the COVID test so we opted not to upgrade, that same day we were at the pool and all the locals who were also guests complained of how terrible the hotel was, the liquor ran out at about 3pm and the hotel refused to restock, they closed the bar and told guests “oh well get out the pool if you don’t like it”. They have about 5 restaurants which they only open 1 at a time, you basically have to eat what they want you to eat, the buffet is only filled once if they run out of food they don’t restock, my wife is vegetarian and the only vegetarian option was fresh fruit rice and beans for breakfast lunch and dinner. When my mother went to the small cafeteria in the back they refused to give her more than two sweets. On our last day there was vomit all over and they basically clean it by throwing it into pool. Dirty, nasty,rude hotel.

By on May 10, 2022

Review comment responded on May 15, 2022

Dear Evelyn, Thank you for taking the time to share with us your opinion about our Sunscape Puerto Plata. We regret that you have left without expressing us your situation during your stay at Sunscape Puerto Plata, as we strive to provide exceptional service to all our guests without any distinction. On behalf of Management and all staff, we hope you can accept our most sincere apologies for any shortcomings at the time of serving you. Having said that, we hope to have the honour of having you back in the not too distant future and thus offer you an experience that meets our standards. Cordially,

5
Family

The best vacation for the family best staff ever and the best bud tender you can find is Saluda The lobby

By on Mar 23, 2022

Review comment responded on Mar 24, 2022

Dear Huascar, Please receive the warmest greetings from Sunscape Puerto Plata. Thank you for taking the time to share your positive experience. We are delighted that your stay with us was enjoyable and that you enjoyed all facilities. It was a pleasure to have welcomed you home. We certainly hope that we have the honor of being able to vacation with you in the future. Kind regards,

3
Partner Couples Friends

The beach is beautiful, the food was tasty and the staff is very pleasant and attending to its guess. The hotel is in desperate need of a facelift, the phone did not work, NO WIFI!!! In the rooms, the food selection although tasty was very limited, the entertainment was non existent, the vendors on the beach do not take NO for an answer, only 2 towels per room, over the weekend a lot of loud obnoxious locals came to the property for the day, they were very disrespectful and put a burden on the staff and long staying guess. The drinks were diluted with water. There is a small garden in the middle of the pool which attracts insects and bugs which die and end up in the pool , whoever thought a garden in the pool was a good idea should be fired. It polluted the pool with dirt, leaves and insects. The light fixture in the room was broken , i called the front desk multiple times and nothing was done

By on Nov 18, 2021

Review comment responded on Nov 19, 2021

Dear Pedro, Thank you for taking the time to share with us your opinion about our Sunscape Puerto Plata. We regret that you have left without expressing us your situation during your stay at Sunscape Puerto Plata, as we strive to provide exceptional service to all our guests without any distinction. On behalf of Management and all staff, we hope you can accept our most sincere apologies for any shortcomings at the time of serving you. Nonetheless, if you ever consider visiting us again any time in the future, we’d be sure to do everything within our hands to turn this past experience around and show that we are worthy of your kind patronage. Cordially,

1
Family with small children

At first I thought this location was going to be amazing due to the pictures, man was I wrong. I traveled with two small children let me begin by saying that the food was terrible. Little to no accommodations for kids ( no French fries, chicken nuggets, mash, etc). The activates during the day were boring and very limited. The music was terrible while being out at the pool. The room had one light.. JUST ONE. It was super dark. The shows were like maybe 30 min long and would finish around 10:30 if you wanted to have a late night snack you would have to wait till like 12AM because they said it would be open by 11 PM but nope they opened whenever they wanted to. When we went to the beach the locals were very harassing at either providing services or wanting you to buy things. One lady harassed me into a foot massage and had the nerve to tell me it was 60 US dollars. We dont even pay that much here. I didn't find a convenient ATM on site. The buffet area serves you the food you dont get to serve yourself. Im not sure if this has happened due to covid but the stay was terrible. Never again.

By on Nov 15, 2021

Review comment responded on Nov 19, 2021

Dear Karina Gomez, Thank you for taking the time to share with us your opinion about our Sunscape Puerto Plata. We regret that you have left without expressing us your situation during your stay at Sunscape Puerto Plata, as we strive to provide exceptional service to all our guests without any distinction. On behalf of Management and all staff, we hope you can accept our most sincere apologies for any shortcomings at the time of serving you. Having said that, we hope to have the honour of having you back in the not too distant future and thus offer you an experience that meets our standards. Cordially,

1
Partner Couples

Was lied to upon check-in about upgrading to "Sun Club". was told it was adults-only section, unlimited WiFi among other things. The restaurants were somewhat open and revolving each day differently, however the food was pretty much identical anywhere you went. Breakfast with omelet's to order was about the only good thing food wise. I did have a "Chef cut" steak in the Gaucho restaurant and to me was the only good lunch/dinner I had while staying. I had went each day to file my complaints to hear the old "why didnt you tell anyone"... which of course was responded with "I have, and I cannot control your staff with what they do with it". In the end i was refused any refund and was offered a "free upgrade when I return". Which as anyone knows with a bad experience WHY WOULD I RETURN>?? So now i have to try and dispute with my credit card and hope that works, we will see. STAY AWAT FROM THIS RESORT-- severe need of remodel/update and food control. also training of staff wouldnt hurt-- especially not to lie/offer what cannot be given

By on Nov 2, 2021

Review comment responded on Nov 2, 2021

Dear Guest, Thank you for taking the time to share with us your opinion about our Sunscape Puerto Plata. We regret that you have left without expressing us your situation during your stay at Sunscape Puerto Plata, as we strive to provide exceptional service to all our guests without any distinction. On behalf of Management and all staff, we hope you can accept our most sincere apologies for any shortcomings at the time of serving you. Nonetheless, if you ever consider visiting us again any time in the future, we’d be sure to do everything within our hands to turn this past experience around and show that we are worthy of your kind patronage.

2
Everyone

Do not come here, food was terrible restaurants were closed the rain flooded the buffet area. They charge me for 2 people and giving problems trying to get a credit.

By on Oct 4, 2021

Review comment responded on Nov 3, 2021

Dear Guest, We regret that you have left without expressing us your situation during your stay at Sunscape Puerto Plata. Thank for highlighting all those services and facilities, you enjoyed the most and those people that gave their best to make you have a great time. Our guest’s experiences play a key role in this continuous process, and it’s because of this that our concierge desk is available with the intention to attend each one of our guest requirements for its immediate solution. For Sunscape Puerto Plata the satisfaction and comfort of our guest will always be a priority. Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had mention and this information will be passed along to the involved manager for further review. Best Regards,

5
Everyone

By on Sep 4, 2021

1
Family with small children

I do not like the service when i got to the room there were no towels in the room the lights and ac were not working. They do not answer the phone when you call. I called from another room and they answered. Perhaps food is horrible poor workers they nice and tried to make you feel welcome when u go to the restaurants variety is bad no seafood at all in the whole resort. Italian restaurant was close i love paste but was not able to eat there. If there was 0 start ill rate this place 0. Nightmare will no go there again.

By on Aug 19, 2021

Review comment responded on Aug 23, 2021

Dear Guest, We so much appreciate you taking the time to share this review about your stay at Sunscape Puerto Plata. We appreciate you bringing these issues to our attention, as we are always looking for opportunities to address any areas of improvement and growth opportunities. Guest feedback is vital, so that we can provide the best service we can, therefore, we have taken note of each matter you had and this information will be passed along to the involved manager for further review, as guest satisfaction is our top priority and we regret that we fell short during your stay. Regards,

4
Everyone

By on Aug 10, 2021

4
Family

Is good

By on Jul 26, 2021

Sunscape Puerto Plata - All Inclusive

Carretera Luperon KM 5, Puerto Plata, Puerto Plata 547
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