Puerto Aventuras Luxury Hotels

"The property was beautiful. The pools and lagoon were wonderful. The staff were friendly and courteous. My family loved it, we would book this property again in an instant. The dining options were varied and good quality. The a-la-carte restaurants were very good, but difficult to get a reservation to. The beach club buffet was by far our favorite. Carlos, our waiter was wonderful. It was a challenge to get a cup of coffee before 7am, which was a little mystifying. The property is huge and I could imagine that someone with mobility issues might find it challenging. My wife and I walked 8 to 10 miles a day, by choice. The shuttle service ran every 10 minutes, but I rarely waited for it. We enjoyed the Park Xcaret entrances from the hotel and used them every day. We stayed a total of 8 days and it wasn't enough. "

"Great Staff and wonderful customer service. Especially Romeo, he was very helpful and his customer service is excellent. "

"Una gran felicitacion al Equipo del restaurante Italiano Ciao, la energia, la simpatia de sus trabajadores, el sentido de pertenecia y amabilida excelente, su Chef Agustin un gran conocedor de las tecnicas de cocina, Sabor, olor, presentacion y el gran manejo de los tiempos...Les envio un cordial saludo...y un monton de agradecimientos...Gracias"