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ROOM Hotel & Suites

3.0 star property

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Photo gallery for ROOM Hotel & Suites

Hypo-allergenic bedding, down comforters, minibar, in-room safe
Front of property
A bathroom with a sink, mirror, shower, and toilet.
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Hallway

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
18 SUR 5546 COL. JARDINES DE SAN MANUEL, Puebla, PUE, 72570
  • Place, Autonomous University of Puebla
    ‪10 min walk‬
  • Place, Plaza Dorada
    ‪4 min drive‬
  • Place, BUAP Olympic Stadium Park
    ‪6 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

7.6 out of 10
Good
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Smoking, Terrace

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, Smoking, Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Loft, 1 King Bed, Non Smoking, Terrace

Executive Loft, 1 King Bed, Non Smoking, Terrace | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Loft, 1 King Bed, Non Smoking, Terrace

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Triple Room, Multiple Beds

A hotel room with two beds, a wooden headboard, a small table, and a window with a view.

Standard Triple Room, Multiple Beds

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Bed
  • Free WiFi

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About the neighborhood

Puebla

Autonomous University of Puebla is a short stroll from ROOM Hotel & Suites, and other popular attractions like Puebla Convention Center are within a few miles (5 km). This 10-room, 3-star hotel welcomes guests with in-room amenities like sitting areas, microwaves, and minibars.

What's nearby

  • Autonomous University of Puebla - 10 min walk - 0.6 miles
  • Plaza Dorada - 4 min drive - 1.2 miles
  • Parque Benito Juárez - 5 min drive - 1.4 miles
  • BUAP Olympic Stadium Park - 6 min drive - 1.4 miles
  • Parque Ecológico Revolución Mexicana - 6 min drive - 1.7 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 19 min drive
  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪El Pastorcito - ‬2 min walk
  • ‪Los Manteles - ‬7 min walk
  • ‪Pepelote Expres - ‬4 min walk
  • ‪Las Amigas de Teté - ‬2 min walk
  • ‪Cafe Tres Gallos - ‬1 min walk

About this property

ROOM Hotel & Suites

Guests staying at ROOM Hotel & Suites enjoy free WiFi in public areas and a terrace. A stay here includes free parking. Front-desk staff can assist with tours/tickets and securing valuables.
36-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer rainfall showers and free toiletries. Other amenities include sitting areas, microwaves, and minibars.

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  • Pet friendly
  • Parking included
  • Free WiFi
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9.2 out of 10, Wonderful, 935 reviews
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The price is $72
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: MXN 180 per person

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Microwave
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours), private entrance

Pets

  • This property doesn't allow pets

Children and extra beds

  • This property doesn't allow children 14 and younger (only guests older than 14 are allowed)

Property payment types

Important information

Fees

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 180.00 per person
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

ROOM Hotel Puebla
ROOM Puebla
Hotel ROOM Hotel & Suites Puebla
Puebla ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel
ROOM
Hotel ROOM Hotel & Suites
ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel & Suites Hotel Puebla

Frequently asked questions

What is there to do close to ROOM Hotel & Suites?

This hotel is located in Puebla, close to Zócalo de Puebla, Angelopolis Commercial Center, and Cuauhtemoc Stadium. You'll also find University Cultural Center of BUAP and Metropolitan Auditorium within a short drive.

How much does it cost to stay at ROOM Hotel & Suites?

As of Jun 20, 2026, prices found for a 1-night stay for 2 adults at ROOM Hotel & Suites on Jun 21, 2026 start from $56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at ROOM Hotel & Suites?

Yes, secured self parking is offered for free at the hotel.

Does ROOM Hotel & Suites have a casino at the property?

No, ROOM Hotel & Suites doesn't have a casino.

Is there an indoor pool at ROOM Hotel & Suites?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at ROOM Hotel & Suites?

Amenities that appeal to couples at this hotel include a down comforter, a minibar, and a rainfall showerhead.

Does ROOM Hotel & Suites have a hot tub?

No, there isn't a spa tub at this hotel.

Does ROOM Hotel & Suites feature a restaurant that includes a breakfast menu?

ROOM Hotel & Suites offers a full breakfast each morning for a surcharge though there is no restaurant.

Does ROOM Hotel & Suites allow pets to stay for free?

No, pets aren't allowed at ROOM Hotel & Suites.

Does ROOM Hotel & Suites have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to ROOM Hotel & Suites?

The closest major airport to ROOM Hotel & Suites is Puebla Intl. Airport (PBC), which is 26.6 mi away (47 minutes by car).

Are there rooms with balconies at ROOM Hotel & Suites?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy city and mountain views.

ROOM Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 51 out of 82 reviews
Rating 8 - Good. 20 out of 82 reviews
Rating 6 - Okay. 4 out of 82 reviews
Rating 4 - Poor. 5 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

luis julian

Liked: Cleanliness, amenities, property conditions & facilities
A difference between this and others, by far the best experience.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel to stay at.
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

moran hermoso maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nixw
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay close to the university.

My partner stayed for two nights and the accommodations were, clean, comfortable, safe and very convenient to the University of Puebla. It would be nice to be able to pay in advance instead of the property and it would also be helpful to have a 24 hour front desk. The security is very good and was helpful to check in. Would recommend. This property is not in the tourist district.
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

JUAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very unsafe, mainly at night. No food around the hotel. Very agly location. No transportation near. Dark street. I will never come back.
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Martha D

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience

Afters several years with Hotels.com this Hotel is my first bad experience. Check-in was very long and complicated, they messed up with the credit card terminal and they didn’t know how to fix the problem… check in it took over 40 mins and by the time they finished, the cafeteria was closed. The room was very smelly, so smelly they sprayed “Lysol” to the room even before I even asked but it didn’t work., the odors were terrible. The tv was not working… I requested a room change but they said it was not allowed because that was the room that was “assigned” to me… next morning I asked front desk to call a taxi for me and they said that it was not an acivity that they can perform…
Stayed 1 night in Jun 2024
Verified

8/10 Good

Andrés

Liked: Cleanliness, property conditions & facilities
Muy bien la habitación. Lo único que no me encantó es que hay un microondas y fregadero, pero no hay ni un plato, vaso, taza… nada.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Azucena

Liked: Cleanliness, amenities, property conditions & facilities
Muy cómodo y limpio
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

ANGEL

Liked: Cleanliness, property conditions & facilities
todo muy bien ya es un lugar de nuestra eleccion
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Héctor Ivan

Liked: Cleanliness, staff & service, amenities
Muy limpio todo.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplió
Stayed 5 nights in Oct 2025
Verified

4/10 Poor

Rogers

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Llevo varios días solicitando mi factura tanto del hotel como del restaurante y no me la emiten, ni si quiera me responden ni me atienden
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jesús Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Joyce Alejandra

Regresaremos

Buena atención, el check in y check out facilísimo. Muy limpio y cómodo. Regresaremos.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

J.Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención
Stayed 2 nights in May 2025
Verified

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy linda Pero se escucha absolutamente todo. Así que todo lo bonito se muere cuando la chica del gym se pone a gritar o cuando se escuchan las voces "bajas" de los vecinos.. lastima. Realmente nos gusto.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Su lin

Liked: Cleanliness
Muy bien la estancia
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala presion en la regadera
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Grisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel limpio en donde se descansa muy bien y puedes desayunar rico
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, muy atento el personal, la comida en el Restaurat muy buena, la Limpiesa excelente.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Alberto

Disliked: Staff & service
La habitación es de buen tamaño pero algo descuidada, la regadera tenía fuga y salpicaba todo
Stayed 1 night in Oct 2024
Verified

8/10 Good

Paulina Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2024
Verified

4/10 Poor

Ramón

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Todo está muy limpio, solo que nos cobraron un cargo extra por la perdida de mobiliario que no nos dieron
Stayed 3 nights in Aug 2024