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ROOM Hotel & Suites

3.0 star property
Hotel with free parking, in the vicinity of Puebla Convention Center

Choose dates to view prices

Photo gallery for ROOM Hotel & Suites

1 bedroom, minibar, in-room safe, desk
Executive Loft, 1 King Bed, Non Smoking, Terrace | Terrace/patio
Front of property
Hallway
1 bedroom, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
18 SUR 5546 COL. JARDINES DE SAN MANUEL, Puebla, PUE, 72570
  • Place, Angelopolis Commercial Center
    ‪5 min drive‬
  • Place, Zócalo de Puebla
    ‪5 min drive‬
  • Place, Puebla Cathedral
    ‪5 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

7.6 out of 10
Good
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Smoking, Terrace

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed, Smoking, Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Loft, 1 King Bed, Non Smoking, Terrace

Executive Loft, 1 King Bed, Non Smoking, Terrace | 1 bedroom, minibar, in-room safe, desk

Executive Loft, 1 King Bed, Non Smoking, Terrace

  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Puebla

ROOM Hotel & Suites places you within 3 miles (5 km) of popular attractions like Puebla Convention Center and Zócalo de Puebla. This 10-room, 3-star hotel welcomes guests with in-room amenities like sitting areas, microwaves, and minibars.

What's nearby

  • Puebla Convention Center - 4 min drive - 2.6 miles
  • Angelopolis Commercial Center - 5 min drive - 3.0 miles
  • Zócalo de Puebla - 5 min drive - 2.6 miles
  • Puebla Cathedral - 5 min drive - 2.6 miles
  • Africam Safari - 14 min drive - 9.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 19 min drive
  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪El Pastorcito - ‬2 min walk
  • ‪Los Manteles - ‬7 min walk
  • ‪Serendipia Coffee & Bread - ‬5 min walk
  • ‪El Rinconcito Mexicano - ‬4 min walk
  • ‪Los Pescadores del Mar - ‬6 min walk

About this property

ROOM Hotel & Suites

Hotel with free parking, in the vicinity of Puebla Convention Center
Guests staying at ROOM Hotel & Suites enjoy free WiFi in public areas and a terrace. A stay here includes free parking. Front-desk staff can assist with tours or tickets, securing valuables, and luggage storage.
36-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries. Other amenities include sitting areas, microwaves, and minibars.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking

Family friendly

  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 250

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation

Access methods

Access code, front desk (limited hours), private entrance

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 250 (subject to availability)
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

ROOM Hotel Puebla
ROOM Puebla
Hotel ROOM Hotel & Suites Puebla
Puebla ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel
ROOM
Hotel ROOM Hotel & Suites
ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel & Suites Hotel Puebla

Frequently asked questions

What is there to do close to ROOM Hotel & Suites?

This hotel is located in Puebla, close to Zócalo de Puebla, Angelopolis Commercial Center, and Cuauhtemoc Stadium. You'll also find Los Sapos Bazaar and Estrella de Puebla Observation Wheel within a short drive.

Will I be able to park at ROOM Hotel & Suites?

Yes, secured self parking is offered for free at the hotel.

Does ROOM Hotel & Suites have a casino at the property?

No, ROOM Hotel & Suites doesn't have a casino.

Is there an indoor pool at ROOM Hotel & Suites?

No, there is no indoor pool at this hotel.

What do couples enjoy most about ROOM Hotel & Suites?

Amenities that appeal to couples at this hotel include a minibar, a rainfall showerhead, and a smart TV.

Does ROOM Hotel & Suites have a hot tub?

No, this hotel doesn't have a spa tub.

Does ROOM Hotel & Suites feature a restaurant that includes a breakfast menu?

No, ROOM Hotel & Suites doesn't have a restaurant that serves breakfast.

Does ROOM Hotel & Suites allow pets to stay for free?

No, pets and service animals aren't allowed at ROOM Hotel & Suites.

Are there connecting rooms at ROOM Hotel & Suites?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to ROOM Hotel & Suites?

The closest major airport to ROOM Hotel & Suites is Puebla Intl. Airport (PBC), which is 26.6 mi away (47 minutes by car).

Are there rooms with balconies at ROOM Hotel & Suites?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy mountain or city views.

ROOM Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 71 reviews
Rating 8 - Good. 17 out of 71 reviews
Rating 6 - Okay. 4 out of 71 reviews
Rating 4 - Poor. 5 out of 71 reviews
Rating 2 - Terrible. 2 out of 71 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel to stay at.
Stayed 8 nights in Nov 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y comodo, el personal es agradable.
Stayed 1 night in Aug 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay close to the university.

My partner stayed for two nights and the accommodations were, clean, comfortable, safe and very convenient to the University of Puebla. It would be nice to be able to pay in advance instead of the property and it would also be helpful to have a 24 hour front desk. The security is very good and was helpful to check in. Would recommend. This property is not in the tourist district.
Stayed 2 nights in Aug 2024

2/10 Terrible

Martha D

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience

Afters several years with Hotels.com this Hotel is my first bad experience. Check-in was very long and complicated, they messed up with the credit card terminal and they didn’t know how to fix the problem… check in it took over 40 mins and by the time they finished, the cafeteria was closed. The room was very smelly, so smelly they sprayed “Lysol” to the room even before I even asked but it didn’t work., the odors were terrible. The tv was not working… I requested a room change but they said it was not allowed because that was the room that was “assigned” to me… next morning I asked front desk to call a taxi for me and they said that it was not an acivity that they can perform…
Stayed 1 night in Jun 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

moran hermoso maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nixw
Stayed 1 night in Aug 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

JUAN

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very unsafe, mainly at night. No food around the hotel. Very agly location. No transportation near. Dark street. I will never come back.
Stayed 1 night in Dec 2022

10/10 Excellent

T, Puerto Vallarta, MX

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely property above a fantastic coffee shop/ cafe. I loved it.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Joyce Alejandra

Traveled with family

Regresaremos

Buena atención, el check in y check out facilísimo. Muy limpio y cómodo. Regresaremos.
Stayed 1 night in Jun 2025

10/10 Excellent

J.Alejandro

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buena atención
Stayed 2 nights in May 2025

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2024

4/10 Poor

Sofía

Stayed 1 night in Apr 2025

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy linda Pero se escucha absolutamente todo. Así que todo lo bonito se muere cuando la chica del gym se pone a gritar o cuando se escuchan las voces "bajas" de los vecinos.. lastima. Realmente nos gusto.
Stayed 1 night in Mar 2025

8/10 Good

Alejandra

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Eder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Su lin

Liked: Cleanliness
Muy bien la estancia
Stayed 1 night in Jan 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala presion en la regadera
Stayed 2 nights in Oct 2024

10/10 Excellent

Grisel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel limpio en donde se descansa muy bien y puedes desayunar rico
Stayed 1 night in Oct 2024

10/10 Excellent

EMMANUEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien, muy atento el personal, la comida en el Restaurat muy buena, la Limpiesa excelente.
Stayed 3 nights in Oct 2024

8/10 Good

Alberto

Traveled with partner
Disliked: Staff & service
La habitación es de buen tamaño pero algo descuidada, la regadera tenía fuga y salpicaba todo
Stayed 1 night in Oct 2024

10/10 Excellent

Alejandro

Stayed 2 nights in Aug 2024

8/10 Good

Paulina Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2024