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Hotel Santo Domingo

2.0 star property
Colonial hotel in Puebla

Choose dates to view prices

Photo gallery for Hotel Santo Domingo

Terrace/patio
Bed in Shared Dormitory, Mixed Dorm | Bed sheets
Lobby sitting area
Family Room | Bed sheets
Standard Room, 1 Double Bed | Bathroom sink

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

View in a map
4 Poniente 312, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪13 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Bed sheets

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 108 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Bed in Shared Dormitory, Mixed Dorm

Bed in Shared Dormitory, Mixed Dorm | Bed sheets

Bed in Shared Dormitory, Mixed Dorm

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Bed sheets

Standard Single Room, 1 Twin Bed

  • 260 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Bed sheets

Standard Room, 1 Double Bed

  • 88 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room Single Use, 2 Twin Beds

Standard Double Room Single Use, 2 Twin Beds | Bed sheets

Standard Double Room Single Use, 2 Twin Beds

  • 70 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Bed sheets

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 121 sq ft
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Bed sheets

Standard Triple Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Santo Domingo is within a 10-minute walk of popular sights such as Zócalo de Puebla and Puebla Cathedral. This 14-room hotel welcomes guests with conveniences like a microwave in a common area and a refrigerator in a common area.

What's nearby

  • Zócalo de Puebla - 3 min walk - 0.2 miles
  • Puebla Cathedral - 7 min walk - 0.4 miles
  • Puebla Convention Center - 13 min walk - 0.7 miles
  • Centro Expositor - 11 min drive - 1.9 miles
  • Angelopolis Commercial Center - 14 min drive - 3.1 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 16 min walk
  • Puebla Intl. Airport (PBC) - 42 min drive

Restaurants

  • ‪Tacos Árabes Bagdad - ‬3 min walk
  • ‪The Italian Coffee Company - ‬5 min walk
  • ‪Ostionería Gloria - ‬4 min walk
  • ‪La Kava - ‬3 min walk
  • ‪Antigua Taquería La Oriental - ‬1 min walk

About this property

Hotel Santo Domingo

Colonial hotel in Puebla
Guests of Hotel Santo Domingo enjoy access to free WiFi in public areas, microwave in a common area, and refrigerator in a common area. Front-desk staff can assist with tours/tickets and luggage storage. This hotel also has a water dispenser.

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  • Housekeeping
  • 24/7 front desk
8.4 out of 10, Very Good, 294 reviews
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Living room

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No elevator

More

  • 1 floor
  • Colonial architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private or shared bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Living room

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 8:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 8:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 200 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:00 PM—-8:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Parties and events are allowed on site.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • No alcohol is served or permitted at Hotel Santo Domingo.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hostal Santo Domingo Hostel Puebla
Hostal Santo Domingo Hostel
Hostal Santo Domingo Puebla
Hostal Santo Domingo
OYO Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Puebla
Hostal Santo Domingo Hostel
Hotel Santo Domingo Hotel Puebla

Frequently asked questions

Is a free cancellation option available at Hotel Santo Domingo?

Hotel Santo Domingo offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What's there to do near Hotel Santo Domingo?

This hotel is situated in Puebla Historic Center, just steps from Rosario Chapel, and within a 10-minute walk of Zócalo de Puebla and Candy Street. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Is there parking available at Hotel Santo Domingo?

No, this hotel doesn't offer parking.

Does Hotel Santo Domingo feature a casino on the premises?

No, Hotel Santo Domingo doesn't have a casino.

Is there an indoor pool at Hotel Santo Domingo?

No, there is no indoor pool at this hotel.

Are there hot tubs at Hotel Santo Domingo?

No, there isn't a spa tub at this hotel.

Does Hotel Santo Domingo feature a restaurant that includes a breakfast menu?

No, Hotel Santo Domingo doesn't have a restaurant that serves breakfast.

Does Hotel Santo Domingo allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Santo Domingo.

Does Hotel Santo Domingo have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Santo Domingo?

The closest major airport to Hotel Santo Domingo is Puebla Intl. Airport (PBC), which is 22.5 mi away (42 minutes by car).

Are there rooms with balconies at Hotel Santo Domingo?

Yes, every guestroom at Hotel Santo Domingo comes with a patio.

Hotel Santo Domingo Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 137 reviews
Rating 8 - Good. 44 out of 137 reviews
Rating 6 - Okay. 20 out of 137 reviews
Rating 4 - Poor. 10 out of 137 reviews
Rating 2 - Terrible. 16 out of 137 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Man

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water sometimes
Stayed 1 night in Jul 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

2/10 Terrible

Mariano

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was by far my Word experiencia. Very nasty and horrible hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, very kind and helpful. They made our stay nice! Good location to the plaza.
Stayed 27 nights in May 2025

10/10 Excellent

Luis Manuel

Stayed 1 night in Apr 2025

2/10 Terrible

kelsey

Stayed 4 nights in Jan 2025

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Roberto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One night had to sleep with door unlocked because was hard to open it from inside
Stayed 4 nights in Oct 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in May 2024

10/10 Excellent

lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Room was huge. Beautiful historical building. Nice hot shower. The best thing was the staff. Such nice, helpful, wonderful people.
Stayed 1 night in Jan 2024

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

ROBERTO G

Stayed 14 nights in Nov 2023

8/10 Good

gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay in this bright room with comfy beds. They were helpful with resolving an issue where hotels.com made duplicate bookings at the property under my name. Good location. Enjoyed the cake stall out the front of the property
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were actually MICE!!!! Which actually bit my backpack and left there poop in the beds The only good thing was the location, pictures are not nearly what the reality is.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está centrico, muy buenas instalaciones, personal muy atento y amable, las habitaciones estaban limpias y muy cómodas.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a toilet/ bathroom attached to every room which was super nice. Staff were friendly too. Pleasant stay.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Very clean and spacious. Beautiful building and also helpful staff. Good breakfast too.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here at different times, in a doubke privayr room (great!) & twice in the female dorm. Second time female dorm was not so good. Pay the extra money and choose the private room or try elsewhere. Talking in any common area, preparing dishes for breakfast the next morning, & the music from reception (all day starting at 8am!) can be heard very clearly in this dorm. Breakfast is good. All staff are friendly & helpful. I appreciated the lock for the good sized locker (for a backpack).
Stayed 1 night in Sep 2018

8/10 Good

Blake, Seattle, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

The hostel is very well situated and within a 5-6 minute walk to the town square. Check-in and check-out were easy. The hostel is basic, clean, and very quiet. It is not noisy like the typical backpacker's hostel. The complimentary breakfast was decent. I stayed in a private room, and I wished they had provided at least a soap bar. You do get a clean bath towel for the duration of your stay. Room was cleaned daily. The private room has a TV with many channels and Netflix, which was really nice to have. There were no hooks or towel bars to hang your wet towels dry. You would have to just spread it on your bed or on the shower curtain bar, but there's no room if there are two of you to a room. This is an easy fix by adding a couple hooks to the room. I'm surprised no one has brought this up already. Easy to use Uber to go around if your destination is not within walking distance. Uber is quick and cheap. If you just wanted a basic, clean, affordable place to rest after walking around or sightseeing, this hostel is a good deal.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, will do the job.

Pros: Great location near the historic centre, very clean, good breakfast, fast wifi. Cons: dead quiet and the type of travellers who come here don't seem to want to socialise or even say hello, you are given the bedsheets and have to make your own bed, ALSO NO HOT WATER during my stay.
Stayed 2 nights in Jul 2017

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location. Extremely Clean.

Excellent location, extremely clean rooms, helpful staff available 24/7.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

mayraret

Liked: Cleanliness
Disliked: Staff & service
estan amplias las instalaciones, lo malo es que no hay elevador, no hacen servicio de limpieza en el cuarto, nos quedamos 2 dias y no se realizó aseo ni fueron por la basura del baño.
Stayed 2 nights in Aug 2025

2/10 Terrible

Soojin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furchtbar. Die Angestellte war unkomunikativ und das Benehmen ist beleidigend und sehr unangenehm. Es gab Kakerlaken im Zimmer, und die Unterkunft hat den Koffer in der Küche gelassen nicht hygienisch. Und Check-In ist bis 20: 30. Das heisst , dass die Angestellte bis dahin den Koffer halten kann und bei der Information stand die Möglichleit zum Kofferbewahren aber sie hält nicht die Regelung bei Homepage von Hotels.com.
Stayed 2 nights in Aug 2025