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Hotel Diana

3.5 star property

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Photo gallery for Hotel Diana

Terrace/patio
Premium Room, 1 King Bed, City View | Premium bedding, down comforters, in-room safe, blackout drapes
Master Suite King | Bathroom | Free toiletries, hair dryer, towels, soap
Exterior
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
Av 5 Pte #329, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪17 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(31 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(30 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, blackout drapes

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Master Suite King | Premium bedding, down comforters, in-room safe, blackout drapes

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Diana is within a 5-minute walk of popular attractions such as Palafoxiana Library and Zócalo de Puebla. This 3.5-star hotel has 27 guestrooms and offers a full-service spa, free in-room WiFi, and free valet parking.

What's nearby

  • Zócalo de Puebla - 7 min walk - 0.4 miles
  • Puebla Cathedral - 7 min walk - 0.4 miles
  • Palafoxiana Library - 7 min walk - 0.4 miles
  • Los Sapos Bazaar - 10 min walk - 0.6 miles
  • Puebla Convention Center - 17 min walk - 0.9 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Profética - Casa de la Lectura - ‬3 min walk
  • ‪Tacos Tony - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪Fonda de Santa Clara - ‬4 min walk
  • ‪El Gato De Oro - ‬2 min walk

About this property

Hotel Diana

Guests of Hotel Diana enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. A stay here includes free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this spa hotel include a terrace, laundry facilities, and a TV in a common area.
Guests can expect to find free WiFi and 42-inch Smart TVs with cable channels and Netflix. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include safes and phones.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Laundry fee: MXN 60.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Diana Hotel

Hotel Diana Puebla

Hotel Diana Hotel Puebla

El Capricho Hotel Boutique

Frequently asked questions

Are free cancellation options available at Hotel Diana?

Hotel Diana provides free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Diana?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Hotel Diana on Jun 11, 2026 start from $54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Diana?

This hotel is situated in Puebla Historic Center, just steps from Bello Museum, and within a 10-minute walk of Zócalo de Puebla and Palafoxiana Library. You'll also find Rosario Chapel and Amparo Museum less than a mile away.

Is there parking available at Hotel Diana?

Yes, valet and self parking are offered for free at the hotel.

Is a spa located at Hotel Diana?

There is a full-service spa available for guests to enjoy and services include prenatal massages, Thai massages, and couples treatments.

Does Hotel Diana have a casino?

No, Hotel Diana doesn't have a casino.

Will I find an indoor pool at Hotel Diana?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Diana?

There are many amenities for couples at this hotel, including in-room massages as well as a restaurant and a bar/lounge.

Does Hotel Diana have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Diana have a restaurant with a breakfast menu?

No, Hotel Diana doesn't have a restaurant that serves breakfast.

Will Hotel Diana allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Diana.

Does Hotel Diana have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Diana?

The closest major airport to Hotel Diana is Puebla Intl. Airport (PBC), which is 21.5 mi away (43 minutes by car).

Are there rooms with balconies at Hotel Diana?

No, there aren't any guestrooms at Hotel Diana that offer a balcony.

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 516 out of 788 reviews
Rating 8 - Good. 179 out of 788 reviews
Rating 6 - Okay. 45 out of 788 reviews
Rating 4 - Poor. 25 out of 788 reviews
Rating 2 - Terrible. 23 out of 788 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities
Rooms were great, location very close to everything.
Stayed 1 night in Feb 2026

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every way.
Stayed 2 nights in Feb 2026

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very close to the downtown area
Stayed 1 night in Feb 2026

10/10 Excellent

daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Atención excelente, muy limpio y muy cerca del centro, excelente ubicación
Stayed 5 nights in Feb 2026

6/10 Okay

Luca

Liked: Cleanliness, amenities, property conditions & facilities
No había agua caliente en el hotel :(
Stayed 1 night in Feb 2026

10/10 Excellent

LOUIS

Excellent service mais petit problème de disponibilité d’eau pour la salle de toilette
Stayed 3 nights in Feb 2026

10/10 Excellent

Amber, Coleman

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, the bed was comfy as well as the room was very clean. The rooftop bar was stunning. Fabulous views. Definitely staying here again next time we are in Puebla.
Stayed 2 nights in Feb 2026

6/10 Okay

Gabriela

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was ok and the exterior areas of the hotel were well maintained. My room was spacious, but it had a strong smell of cleaning products and chlorine. The shower never got warmer than lukewarm, also there were no extra blankets available for the night. Additionally, my room had no outside windows, which would have been important to know at the time of booking. On the morning of checkout, the Wi‑Fi wasn’t working; the TV displayed a message saying it hadn’t been paid, and as a result, the service was unavailable.
Stayed 1 night in Jan 2026

10/10 Excellent

janice

Stayed 6 nights in Jan 2026

10/10 Excellent

Janice

Stayed 7 nights in Jan 2026

8/10 Good

Aldara, Taylorsville

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the locations of this hotel! The room was nice, clean and big!
Stayed 1 night in Nov 2025

8/10 Good

Beverly

Traveled with group
Liked: Cleanliness, staff & service, amenities
We enjoyed this hotel. It was close to Centro, great staff and a comfortable room. It was all we needed for our visit to Puebla!
Stayed 3 nights in Jan 2026

8/10 Good

Lizbeth

Stayed 1 night in Sep 2025

10/10 Excellent

Axel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly and helpful staff, SUPER comfy beds.
Stayed 3 nights in Dec 2025

6/10 Okay

Jaaziel

Liked: Cleanliness
Bathrooms are a bit small.
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria

Stayed 5 nights in Nov 2025

10/10 Excellent

Aidee Teresita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Nov 2025

10/10 Excellent

Eric

Stayed 2 nights in Nov 2025

8/10 Good

Claudia

Stayed 3 nights in Nov 2025

8/10 Good

Joud

The staff was very helpful. The room was clean but
Stayed 1 night in Nov 2025

10/10 Excellent

Amelia

Stayed 2 nights in Nov 2025

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nice, everyone nice, luxury style room. Great location. Only problem is that the water for tub is barely warm, so it’s impossible to take a bath, it’s very odd, by the time you fill the bathtub, it’s cold again, which was a let down because I waited all week for that bathtub moment, and they have a coffee maker in the room but provide no coffee for it which is confusing. Other than that, it was okay stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Christian de la

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Excellent location. Free parking
Stayed 1 night in Nov 2025

8/10 Good

Jorge

Stayed 2 nights in Oct 2025

10/10 Excellent

Jose Enrique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal siempre estuvo atento y disponible, las habitaciones son tal como las imágenes, muy bonitas y cómodas al igual que el baño, el aire acondicionado hacía sentir muy agradable la habitación a pesar del frio exterior y siempre estuvo disponible el agua caliente, además la ubicación es excelente a unos pasos del zócalo con muchas cosas cerca caminando, una zona muy segura y tranquila
Stayed 4 nights in Oct 2025

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