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Hotel Del Portal, Puebla

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Del Portal, Puebla

Front of property - evening/night
Lobby
Lobby sitting area
Banquet hall
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Parking available
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪2 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪7 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a lamp, a mirror, and a window.

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a lamp, a mirror, and a window.

Standard Room

  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 132 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, soundproofing

Standard Twin Room

  • City view
  • 132 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, soundproofing

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 132 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Double Beds, Balcony

8.0 out of 10
Very good
(11 reviews)
  • City view
  • 132 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds

Shower, free toiletries, hair dryer, towels

Family Room, Multiple Beds

  • 132 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds
  • Free WiFi

View all photos for Family Room

Premium bedding, in-room safe, desk, soundproofing

Family Room

8.8 out of 10
Excellent
(3 reviews)
  • 132 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Twin Bed
  • Free WiFi

View all photos for Superior

Premium bedding, in-room safe, desk, soundproofing

Superior

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 110 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard

Premium bedding, in-room safe, desk, soundproofing

Standard

8.8 out of 10
Excellent
(10 reviews)
  • 110 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Del Portal, Puebla is next to popular attractions like Zócalo de Puebla and Puebla Cathedral. This 90-room, 3.5-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.1 miles
  • El Parian Market - 3 min walk - 0.2 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Artist Quarter - 7 min walk - 0.4 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 42 min drive

Restaurants

  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Mi Viejo Pueblito - ‬1 min walk

About this property

Hotel Del Portal, Puebla

Hotel Del Portal, Puebla features free WiFi in public areas, meeting rooms, and a business center. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a meeting room, a computer station, and a terrace.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Other amenities include free local calls, fans, and laptop-compatible safes.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 150 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: MXN 150 per night (656 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Frequently asked questions

What is there to do within easy reach of Hotel Del Portal, Puebla?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Poblano de Arte Virreinal Museum, and within a short walk of El Parian Market. You'll also find Cuauhtemoc Stadium and Angelopolis Commercial Center within a short drive.

How much does it cost to stay at Hotel Del Portal, Puebla?

As of Jul 7, 2026, prices found for a 1-night stay for 2 adults at Hotel Del Portal, Puebla on Aug 7, 2026 start from $86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hotel Del Portal, Puebla?

No, this hotel doesn't offer parking.

Is there a spa at Hotel Del Portal, Puebla?

Spa services at the hotel include couples treatments.

Does Hotel Del Portal, Puebla feature a casino on the premises?

No, Hotel Del Portal, Puebla doesn't have a casino.

Will I find an indoor pool at Hotel Del Portal, Puebla?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Del Portal, Puebla?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a restaurant and a bar/lounge.

Are there hot tubs at Hotel Del Portal, Puebla?

No, there isn't a spa tub at this hotel.

Does Hotel Del Portal, Puebla have a restaurant with a breakfast menu?

No, Hotel Del Portal, Puebla doesn't have a restaurant that serves breakfast.

Will Hotel Del Portal, Puebla allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Del Portal, Puebla.

Are there connecting rooms at Hotel Del Portal, Puebla?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Del Portal, Puebla?

The closest major airport to Hotel Del Portal, Puebla is Puebla Intl. Airport (PBC), which is 22.4 mi away (42 minutes by car).

Are there rooms with balconies that I can book at Hotel Del Portal, Puebla?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and courtyard views.

Hotel Del Portal, Puebla Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 475 out of 1002 reviews
Rating 8 - Good. 286 out of 1002 reviews
Rating 6 - Okay. 121 out of 1002 reviews
Rating 4 - Poor. 57 out of 1002 reviews
Rating 2 - Terrible. 63 out of 1002 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little Hotel in Downtown Puebla. Walking distance to shops, restaurants, banks and chirches
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente,
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Good Place to stay
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is the perfect location to main historical buildings and nightlife
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities
Location It's great
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and pitch perfect location
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Aidee Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was good close to everything
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close by, easy to walk to El Parian . Staff from hotel was great also their costumer service always great!! Very attentiveness
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities
Staff was friendly, room was clean and surprisingly quiet for being next to downtown and having a restaurant downstairs. The bed was comfy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Eraclio

Liked: Cleanliness
Staff very nice and friendly
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 1 night in Nov 2025
Verified

8/10 Good

RODNEY

Room was clean and staff friendly. Complementary bottled water too! Great location at the corner of the zocalo.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It´s a Nice Hotel in the downtown very nice place
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Angie

Liked: Cleanliness, property conditions & facilities
Staff were friendly and super helpful.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

Ignacio

Disliked: Cleanliness, amenities, property conditions & facilities
Very old place, cracks on the wall, old towels Very very dirty poor running water very bad experience never again
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Norman

Liked: Cleanliness
Really good location. Small dingy room with tiny windows at floor level. A nice view if you lay on the floor. I booked a room with a balcony, or so I thought. Shame on me for not complaining and getting it changed. Location perfect to explore the historical area.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is amazingly pretty and very affordable
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Disliked: Amenities
Room wasn’t great on the street but very loud
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Edgar joshue

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Acogedor
Stayed 1 night in Nov 2025
Verified

8/10 Good

Pieter

Liked: Cleanliness, property conditions & facilities
It was a great service to drop off car and they valet parked it.
Stayed 1 night in Oct 2025
Verified

4/10 Poor

emilia

Liked: Staff & service
It’s a bit out dated
Stayed 2 nights in Mar 2026