It was an overall good experience. Front desk was friendly and the room was nice and clean.
towels look like durty and the room smell very bad.
I can't really review this property because I booked my hotel room through Orbitz, but when I was trying to check in with the front desk, I was told that my reservation was cancelled at 2:54pm the day of (which is impossible for me to do because I was hiking in a forest at the time). Also, very suspicious that my reservation was magically cancelled 6 minutes before check-in time at 3:00pm. I was on hold with Orbitz for an hour and a half trying to fix the situation since all hotels in the surrounding area were booked since it was Memorial Day weekend. I am very disappointed and still don't know if it was an Orbitz issue or the hotel system messed up.
This hotel is underwhelming if you are not staying for multiple days. I get that they are "extended stay" but might want to consider dedicating a few rooms to one-night guests since they do market to them. No ice, you have to order glassware, pots and pans, etc. Limited amenities and breakfast is a non-starter. A couple of pre-packaged muffins and coffee was out. Won't consider in the future for one night stay.
Was a bit outdated in spots but overall experience was decent.
Terrible - construction starting at 7am on roof. Do not recommend
Smoke smell in a non smoking room. Lobby needed vacuming. There is a level of attention to cleanliness missing in the chain.
This is the second time we have stayed here. Both times were very nice. This time, unfortunately, the weekend we picked was right in the middle of renovations, so not quiet as the first time. that being said, we will definitely return there whenever we visit my mother.
We were in town for just an overnight stay. The hotel is a bit different than the typical hotel. No gym but a very friendly staff who went out of their way to proactively help, a basic breakfast, and a kitchen with the room. We purchased groceries before our arrival. With a full size kitchen we were able to prepare two meals which saved us more than a few dollars eating out. The room wasn't fancy but it was clean and it lived up to its promises. I'd stay here again.
The bathroom was not that clean and the room had a smell
Not bad, Found it strange that they are no longer leaving supplies in kitchen. When asked for specifics at the front desk, they got to the door with a bin and actually came into the room to "put the dishes in the cabinet" was awkward. Although very nice woman who worked the front desk just seemed odd. Other than that no other issues- near lots of stores for shopping. But won spend 179 for 2nights for a queen kitchen non-smoking- expensive
Last minute memorial booking on 05/24, not expecting any rooms under $100. As I scrolled lists of mediocre motels hotels which were available, I found few rooms available at this location. I knew Extended Stay America had 4/5 Ratings on other travel sites so wanted to try this place out. At the front desk, I was served by lady name Teri who was very kind. Rooms were clean, had small kitchen which was a nice perk and free breakfast till 9:30AM. For it's price, I would recommend this place.
I was just staying for the night, it was comfortable and receptionist Teri was wonderful!!
This is a value play. For the traveler looking for an inexpensive option, it is suitable. The place has the look and feel of a place where people come and go for work, staff and guests included.
We were in town for a graduation and used 2 rooms for our group. Both rooms had been recently redone with new flooring, paint etc. There are several national chain restaurants, gas stations, stores and movie theaters within walking distance. You could make coffee in your room but I recommend the coffee in the lobby breakfast bar. It was outstanding.
We needed a three day spot. It was a great price. Close to a shopping center and near the attraction we were going to. Worked for us. Staff and very friendly and helpful.
It was just fine. My friend and I were fishing at Point Judith and wanted to stay close by to avoid the 2.5 hour drive. Would stay there again under similar circumstances.
We were traveling with our children. When we checked in, we were told we'd get 2 rooms right next to each other. Instead, they were down the hall & around the corner from each other. To top it off, I left my pillow there. When we called, they said they'd box it for us if we could arrange to have FedEx pick it up. We did. When my pillow arrived at my home, they'd switched out my contoured pillow for a hotel pillow, but still sent it in my own pillowcase. That was expensive shipping for a hotel pillow. I'm appauled at the dishonesty we encountered at the Extended Stay.
Extended Stay America - Providence - West Warwick is located within a few miles (5 km) of Windmill Cottage and Armory of the Kentish Guards. This 104-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 104 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Guests of Extended Stay America - Providence - West Warwick enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
It was an overall good experience. Front desk was friendly and the room was nice and clean.
towels look like durty and the room smell very bad.
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
I can't really review this property because I booked my hotel room through Orbitz, but when I was trying to check in with the front desk, I was told that my reservation was cancelled at 2:54pm the day of (which is impossible for me to do because I was hiking in a forest at the time). Also, very suspicious that my reservation was magically cancelled 6 minutes before check-in time at 3:00pm. I was on hold with Orbitz for an hour and a half trying to fix the situation since all hotels in the surrounding area were booked since it was Memorial Day weekend. I am very disappointed and still don't know if it was an Orbitz issue or the hotel system messed up.
This hotel is underwhelming if you are not staying for multiple days. I get that they are "extended stay" but might want to consider dedicating a few rooms to one-night guests since they do market to them. No ice, you have to order glassware, pots and pans, etc. Limited amenities and breakfast is a non-starter. A couple of pre-packaged muffins and coffee was out. Won't consider in the future for one night stay.
Thank you for being our guest. We are sorry you were unhappy with our hotel policy as well as our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, know to ensure the cleanliness of kitchenware they are kept at the front desk. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Was a bit outdated in spots but overall experience was decent.
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Terrible - construction starting at 7am on roof. Do not recommend
Thank you for taking time to provide your feedback. We apologize your stay was impacted by the on-going construction. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Smoke smell in a non smoking room. Lobby needed vacuming. There is a level of attention to cleanliness missing in the chain.
This is the second time we have stayed here. Both times were very nice. This time, unfortunately, the weekend we picked was right in the middle of renovations, so not quiet as the first time. that being said, we will definitely return there whenever we visit my mother.
Thank you for sharing your delightful comments with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a memorable one. Please revisit Extended Stay America when you are in our area. Sincerely, Hotel Management