We were very excited to stay at this VRBO. The pictures made the views look breathtaking and the booking process went well. Unfortunately, once we got to Hawaii everything went downhill. It started with the expectations associated with check-in and went on from there:
1. They sent me a text 2 days prior to arrival asking when I would arrive in Kauai. I mentioned that we would land at 9:30 and planned to drive directly to the resort to check-in. They thanked me for the info so we were surprised that when we arrived, we were told check in was at 3pm. Parrish mentioned the room being cleaned at 11am but we wouldn't be able to check in prior to 3pm. I have no idea why they asked when I would arrive if they were not going to adjust the check-in time. This caused us to waste our 1st day in Kauai
2. When we checked in at 3pm, we got an email that the air conditioning was broken, and a technician would be back to fix the issue at the end of our stay. They did add a noisy temp unit.
3. After check- in we also realized there was no parking near the condo and we needed to walk ~0.3-0.5 miles (based in the parking spot you can find) to the condo with our baggage and each time we wanted to use our car. There is a porter service on golf carts that can be requested, you just need to wait. I didn't see this long walk mentioned in the description.
4. The noisy temp unit stopped working Wednesday night. Parrish mentioned the air conditioning tech would be on site in 2 days and we would have to wait. So, I needed to watch you tube videos to figure out how to get the air conditioning unit running.
5. other small issues- they mentioned offering beach towels but they are the resort pool towels. Also, there is no snorkeling gear which was included in other VRBOs that we stayed in,
I did mention the concerns above, but the Parrish reps would just argue that it wasn't their issue and I just needed to deal with inconveniences. They offered no solutions and had no compassion.
The experience left me frustrated which wasn't the plan for a vacation to Kauai.