3 night visit. Shower barely put any water out- manual lock hanging by screws I asked for them to be repaired & maint.person was standing right next to manager when I requested….nothing. Dangerous parking lot. Broken car window glass in a number of spots. Homeless live on the side street next to parking lot. No pool ( advertised on all sites) but I understand it’s been gone 2 YEARS! No real restaurant or bar. Fridge with beer doesn’t count. I did like keyless entry with app.
Did not like having to ask for towels or anything else i needed. Room not cleaned once in a week was told every three days. Was told to leave dirty towels and trash outside the door usually was not picked up until next day or stack around vending area.
Very clean and spacious room. Hotel staff was very friendly.
Everything we nice an to be expected. Beds were very comfortable. Room was hot
Next door to mc Donald's and close to Sharis.. The airport shuttle people exceeded my expectations of their generosity, staff at front desk was amazing as well.. Clean and spacious room, great mirrors, quiet rooms, could not hear planes, fast wifi, great breakfast, fast elevator, hallways smelled clean, no smoke smells or pet smells at all. Lots of freebies.. Very very generous hotel.. They were all for their customer service.. A rarity these days. I travel A LOT.. I know what to appreciate.
Everything good for a good airport experience. Nice shuttle.
good place for continuing ed class, some room to walk outside but no parks, etc. I enjoyed the pool and the breakfast service. plenty of room for just me. unable to open the window for fresh air but fan was adequate.
Great hotel to stay at. Close to the freeway so it takes less than 25 mins to get to downtown Portland. The rooms are clean and comes with your basic essentials. I do wish they had more firm pillows.
Good place. I'd go there again. Lots of places to stay in the area.
Rooms were very comfortable and the staff very accomidating.
Good location - close to the airport. Rooms are very clean and comfortable.
Front desk and dining area servers are top notch. The rooms were clean and comfortable and the maid was kind and considerate. Pool and gym both accommodating as well. Easy access to the freeway.
My friend and I took a road trip down the west coast, ending in Portland. Out of the three hotels that we stayed in, this one was the worst. The cleanliness of the room was adequate, though I expected more from a Hilton brand. The toilet clogged repeatedly and the staff lacked enthusiasm and warmth. On the other hand, there was free parking and only a 20-minute drive to downtown.
We got lost getting to the hotel. we called Terry at the front desk and he guided us bit by bit it was a great help. when we walked in he said you made it welcome! very nice experience all aroun
Great customer service! Couldn't have been any better and I enjoyed my stay here.
We stayed here because we were attending a conference at this hotel. The staff was very friendly and accomodating. Everything was clean and professional. The room had Keriug coffee maker and fridge and microwave. The hotel is right next door to some food options which was very convenient, and the breakfast buffet in the morning (though not complimentare, it costs $8.95) was pretty good...a lot of options and they will even cook special order items for you.
Not a positive experience! The room was next to the elevator . The noise was a problem until almost midnight and then woke us up shortly after 6 AM. The room was missing 2 trash cans and had no luggage rack. The sheets had makeup stains on them. Have stayed at the these Inns in the past and never had a problem before. In the future I will check room out more carefully before committing.
Nice clean place. Had a snaffu with a dirty pillow but it was resolved. I liked that there was a small refrigerator and microwave in the room, the air conditioning was a plus as well. The location is good if you want to be close to the airport, but not too far away from the downtown area if you wanted to go out and enjoy some of the sights. Staff was amazingly nice and room service always took care of my room before I made it back around 2pm daily. I would stay here again.
This was a very nice place to stay. It was near shopping, an airport, however, not good dining.
Located in Parkrose, Hilton Garden Inn Portland Airport is 10.4 mi (16.7 km) from Oregon Convention Center and 10.8 mi (17.4 km) from Moda Center. This 121-room, 3-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free self parking.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The 121 rooms have an array of amenities, including MP3 docks, microwaves, and refrigerators. Guests can expect free WiFi and wired Internet, along with 32-inch flat-screen TVs and pay movies. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and safes are also standard.
At Hilton Garden Inn Portland Airport, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.
3 night visit. Shower barely put any water out- manual lock hanging by screws I asked for them to be repaired & maint.person was standing right next to manager when I requested….nothing. Dangerous parking lot. Broken car window glass in a number of spots. Homeless live on the side street next to parking lot. No pool ( advertised on all sites) but I understand it’s been gone 2 YEARS! No real restaurant or bar. Fridge with beer doesn’t count. I did like keyless entry with app.
Did not like having to ask for towels or anything else i needed. Room not cleaned once in a week was told every three days. Was told to leave dirty towels and trash outside the door usually was not picked up until next day or stack around vending area.
Very clean and spacious room. Hotel staff was very friendly.
Everything we nice an to be expected. Beds were very comfortable. Room was hot
Next door to mc Donald's and close to Sharis.. The airport shuttle people exceeded my expectations of their generosity, staff at front desk was amazing as well.. Clean and spacious room, great mirrors, quiet rooms, could not hear planes, fast wifi, great breakfast, fast elevator, hallways smelled clean, no smoke smells or pet smells at all. Lots of freebies.. Very very generous hotel.. They were all for their customer service.. A rarity these days. I travel A LOT.. I know what to appreciate.
Everything good for a good airport experience. Nice shuttle.
good place for continuing ed class, some room to walk outside but no parks, etc. I enjoyed the pool and the breakfast service. plenty of room for just me. unable to open the window for fresh air but fan was adequate.
Great hotel to stay at. Close to the freeway so it takes less than 25 mins to get to downtown Portland. The rooms are clean and comes with your basic essentials. I do wish they had more firm pillows.
Good place. I'd go there again. Lots of places to stay in the area.
I understand your concerns and also apologize for the lack of reaction by our maintenance personnel. This will be addressed. We have taken the pool off our websites, so I am not sure which website this was posted on. I will re-visit our websites. As with all of Portland, we are experiencing problems with the homeless and do what we can to patrol our lots. I do appreciate your comments and thank you for choosing Hilton properties.