4/10 Poor
Shannon
Traveled with family
Jun 23, 2025
Disliked: Staff & service
My son and husband stayed at this hotel for 3 nights. My son is autistic (17 yr old). After the first day my son was in the lobby while my husband unpacked the car.The person at the main desk asked if he was staying there. My son said yes, the desk clerk said she did not believe that he was staying there. He showed her the key card and again she did not trust him and called security on him. This shows lack of training for staff. It is horrific that the desk person was unable to ask a simple follow up like "who are you staying with". He would have said his dad, who was right outside. They could have also looked up my husband's name. I called and spoke with a manager who was kind and did apologize to my son and husband. The manager said the general manager would call us. This did not happen. She said that they would use this experience to create better training, but if the follow through with the GM didn't happen then I have my doubts. In addition they did not have dishes in the room when they arrived and were told they would not get them until later that night because they were not washed. Dishes we can get past, profiling my autistic son who is highly verbal is horrifying.It is every parent's worst nightmare that their child could potentially get arrested or kicked out due to the profiling from staff. If the GM had called I may not have written this review.
Shannon
Stayed 3 nights in Jun 2025