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Recent guest reviews

This place is amazing! One of the best places I’ve stayed in Playa del Carmen definitely recommend my friends and family!

The resort was beautiful and the staff was amazing. Daniel and Victor were great. They were informative, polite and very attentive when we lounged at the pool or the beach. The La Palapa restaurant and staff set the tone every morning with great service and breakfast. We loved our entire experience here.

We really enjoyed our stay. The resort was clean and beautiful with plenty to do for the kids. For an all inclusive the food was very good with plenty to choose from. My only complaints are that you need to carry your towel card to get towels, and the nightly entertainment was weak.

Our family had a wonderful experience at the Family Concierge at Paradisus La Esmeralda! It's almost hard to believe how high a quality place this was -- certainly not what you have in mind for a typical all-inclusive. The food was spectacular -- we seriously had 4 dinners that would have been $200+ meals at home (Brazilian steakhouse, Asian Fusion, teppanyaki, etc.). The staff was friendly and attentive and everything was clean and well taken care of. We liked the Family Concierge pool quite a bit and spent most of our time there during the five days. Our 1 bedroom suite was enormous and quite comfortable. The resort exceeded our expectations in every possible way and we'd recommend it in a heartbeat! While the 'adult beverages' are plentiful certainly, we didn't see any overtly excess consumption and rowdy behavior, which was nice. The perfect family all-inclusive for sure. If you have access to the Family Concierge then you also get free access to the sauna and steam room at their lovely spa; take advantage of this as it is such a luxury!

I'd highly recommend the family concierge option to anyone considering this hotel. The less crowded, heated pool was a highlight of our trip - not to mention having a special concierge that left surprises in the room every night for the kids.

The Paradisus is the best resort I and my family have ever been. Everything is high quality: spacious and clean room, awesome staff, plenty of amenities and great food. The Family Concierge makes a family vacation even better, if possible.

The hotel was very clean and the staff was wonderful. There were plenty of towels on the beach and plenty of places to Hang out. There was A lot of entertainment for all ages. Great place for a family vacation

We stayed at the Paradisus Esmeralda for 7 days during spring break. We are a family of 4 with kids 11 and 8. We absolutely had the best time!!! This hotel is incredible. We booked the family concierge and it was definitely worth it. Our concierge Alfredo was GREAT! He was very attentive and took care of a lot of our needs (wine for our room,chocolate milk and cookies every day for the kids, restaurant reservations, pool chairs,etc ...) The food was delicious. Olio, Mole, Bana, Vento and the grills by the pool are delicious. The drinks were quality liquor for an all inclusive (Grey Goose vodka, Black label scotch..) Our pool waiter Adrian was great. Constantly bringing water, drinks and food all day long. The rooms are huge and very clean. Jacuzzis tubs in the bathroom and on the balcony which we used every day. The pools are huge and lots of fun. The beach is good with some activities. It has a grill and a bar so it makes it convenient. We absolutely loved this hotel and we will definitely be back. Highly recommend Paradisus Esmeralda Family Concierge!!!!!!!!!!!!

5th Av.. Corner of Calle 112 Playa del Carmen QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Located in Luis Donaldo Colosio, The Reserve at Paradisus Playa del Carmen All Inclusive is adjacent to Quinta Avenida and within a 5-minute walk of Playa 88. This 4.5-star property has 120 guestrooms and offers conveniences like 14 restaurants, a full-service spa, and an outdoor pool.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 11 AM. There are multiple options for onsite dining with 14 restaurants, including Vento, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The Reserve at Paradisus Playa del Carmen All Inclusive's 120 air-conditioned rooms provide free minibar items, furnished balconies, and iPod docks. 40-inch plasma TVs come with cable channels and DVD players. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Espresso makers, safes, and phones are also available.


Property features

Guests of The Reserve at Paradisus Playa del Carmen All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. There's limited parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include free WiFi in public areas, conference space, and a business center.

Room options

The Reserve 1bdrm Master Deluxe Suite Adults

1 King Bed and 1 Double Sofa Bed | Sleeps 3

The Reserve 1bdrm Master Deluxe Adults SwimUp

1 King Bed and 1 Double Sofa Bed | Sleeps 3

The Reserve 1bdrm Deluxe Adults SwimUp

2 Double Beds and 1 Double Sofa Bed | Sleeps 3

The Reserve 1bdrm Deluxe Suite Adults

2 Double Beds and 1 Double Sofa Bed | Sleeps 3

Guest reviews for The Reserve at Paradisus Playa del Carmen All Inclusive

Everyone (1) Couples (1) Family (6)
5
Partner Couples

This place is amazing! One of the best places I’ve stayed in Playa del Carmen definitely recommend my friends and family!

By on Mar 3, 2021

Review comment responded on Mar 3, 2021

Dear guest, Thank you for sharing your experience. We are glad to know you had a wonderful stay and you were able to rest and relax and enjoy the wonderful service our staff offers. We hope to host you again soon. Best regards

5
Family

The resort was beautiful and the staff was amazing. Daniel and Victor were great. They were informative, polite and very attentive when we lounged at the pool or the beach. The La Palapa restaurant and staff set the tone every morning with great service and breakfast. We loved our entire experience here.

By , from Many, LA on Dec 4, 2020

Review comment responded on Dec 4, 2020

Dear Hataway Thank you for sharing your comments with us about your most recent experience at our hotel. We are happy to know that the services and amenities you tried lived up to your expectations. We thank you for recognizing and appreciating the work of our colleagues and we hope that in the future you will give us the opportunity to be your hosts again. Best regards

5

kids vacation

Everyone

We really enjoyed our stay. The resort was clean and beautiful with plenty to do for the kids. For an all inclusive the food was very good with plenty to choose from. My only complaints are that you need to carry your towel card to get towels, and the nightly entertainment was weak.

By , from New york on Feb 24, 2018

Review comment responded on Mar 4, 2018

Thank you for your valuable comments. We will keep working to create extraordinary experiences for all of our guests. We hope to welcome you back in a near future.

5

amazing all-inclusive!

Family

Our family had a wonderful experience at the Family Concierge at Paradisus La Esmeralda! It's almost hard to believe how high a quality place this was -- certainly not what you have in mind for a typical all-inclusive. The food was spectacular -- we seriously had 4 dinners that would have been $200+ meals at home (Brazilian steakhouse, Asian Fusion, teppanyaki, etc.). The staff was friendly and attentive and everything was clean and well taken care of. We liked the Family Concierge pool quite a bit and spent most of our time there during the five days. Our 1 bedroom suite was enormous and quite comfortable. The resort exceeded our expectations in every possible way and we'd recommend it in a heartbeat! While the 'adult beverages' are plentiful certainly, we didn't see any overtly excess consumption and rowdy behavior, which was nice. The perfect family all-inclusive for sure. If you have access to the Family Concierge then you also get free access to the sauna and steam room at their lovely spa; take advantage of this as it is such a luxury!

By , from Richmond, VA on Jan 2, 2018

5

great all inclusive!

Family

I'd highly recommend the family concierge option to anyone considering this hotel. The less crowded, heated pool was a highlight of our trip - not to mention having a special concierge that left surprises in the room every night for the kids.

By on Dec 17, 2015

5

best resort ever

Family

The Paradisus is the best resort I and my family have ever been. Everything is high quality: spacious and clean room, awesome staff, plenty of amenities and great food. The Family Concierge makes a family vacation even better, if possible.

By on Sep 21, 2015

4

daughter's wedding

Family

The hotel was very clean and the staff was wonderful. There were plenty of towels on the beach and plenty of places to Hang out. There was A lot of entertainment for all ages. Great place for a family vacation

By on Jul 10, 2015

5

family vacation spring break 2015

Family

We stayed at the Paradisus Esmeralda for 7 days during spring break. We are a family of 4 with kids 11 and 8. We absolutely had the best time!!! This hotel is incredible. We booked the family concierge and it was definitely worth it. Our concierge Alfredo was GREAT! He was very attentive and took care of a lot of our needs (wine for our room,chocolate milk and cookies every day for the kids, restaurant reservations, pool chairs,etc ...) The food was delicious. Olio, Mole, Bana, Vento and the grills by the pool are delicious. The drinks were quality liquor for an all inclusive (Grey Goose vodka, Black label scotch..) Our pool waiter Adrian was great. Constantly bringing water, drinks and food all day long. The rooms are huge and very clean. Jacuzzis tubs in the bathroom and on the balcony which we used every day. The pools are huge and lots of fun. The beach is good with some activities. It has a grill and a bar so it makes it convenient. We absolutely loved this hotel and we will definitely be back. Highly recommend Paradisus Esmeralda Family Concierge!!!!!!!!!!!!

By on Apr 9, 2015

The Reserve at Paradisus Playa del Carmen All Inclusive

5th Av.. Corner of Calle 112, Playa del Carmen, QROO 77710
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