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Soho Playa Hotel

4.0 star property

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Photo gallery for Soho Playa Hotel

Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, sun loungers
Lobby lounge
Front of property - evening/night
Rooftop terrace
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
Calle 24 Esq. Av. 10 Col. Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Mamitas Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Double Room

7.8 out of 10
Good
(10 reviews)
  • City view
  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite

A modern hotel room with a large bed, a desk, a chair, and a television.

Deluxe Suite

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 775 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Soho Playa Hotel is adjacent to Quinta Avenida and within a 10-minute walk of other popular attractions like Mamitas Beach. This 4-star hotel welcomes guests with 22 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 10 min walk - 0.5 miles
  • Central Square - 10 min walk - 0.5 miles
  • Mamitas Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪McCarthy's Irish Pub - ‬2 min walk
  • ‪La Vagabunda - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Trattoria del Centro - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk

About this property

Soho Playa Hotel

At Soho Playa Hotel, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking and an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a library, a terrace, and wedding services.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, iPod docks, and safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free covered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Art gallery
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height door lock
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Playa Soho
Soho Playa
Soho Playa Hotel
Soho Playa Hotel Riviera Maya/Playa Del Carmen, Mexico
Soho Playa Hotel Playa del Carmen
Soho Playa Playa del Carmen
Soho Playa Hotel Hotel
Soho Playa Hotel Playa del Carmen
Soho Playa Hotel Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Soho Playa Hotel?

Soho Playa Hotel offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Soho Playa Hotel?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Soho Playa Hotel on May 27, 2026 start from $56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Soho Playa Hotel?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Soho Playa Hotel?

Yes, covered self parking is offered for free at the hotel. Though parking is limited parking, wheelchair-accessible parking is also available.

Does Soho Playa Hotel feature a casino on the premises?

No, Soho Playa Hotel doesn't have a casino.

Is there an indoor pool at Soho Playa Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 10:00 AM and 10:00 PM.

Is Soho Playa Hotel good for couples?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private outdoor hot tub.

Are there hot tubs at Soho Playa Hotel?

No, this hotel doesn't have a spa tub.

Does Soho Playa Hotel have a restaurant that serves breakfast?

No, Soho Playa Hotel doesn't have a restaurant that serves breakfast.

Does Soho Playa Hotel allow pets to stay for free?

No, pets and service animals aren't allowed at Soho Playa Hotel.

Are there connecting rooms at Soho Playa Hotel?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Soho Playa Hotel?

The closest major airport to Soho Playa Hotel is Cozumel Intl. Airport (CZM), which is 22.5 mi away (257 minutes by car).

Are there rooms with balconies at Soho Playa Hotel?

Yes, every guestroom at Soho Playa Hotel comes with a balcony and some offer city views.

Does Soho Playa Hotel have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Soho Playa Hotel.

Soho Playa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 392 out of 730 reviews
Rating 8 - Good. 217 out of 730 reviews
Rating 6 - Okay. 62 out of 730 reviews
Rating 4 - Poor. 26 out of 730 reviews
Rating 2 - Terrible. 33 out of 730 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

AC

Stayed 1 night in Jan 2026

4/10 Poor

rosa, Chicago

Stayed 1 night in Jan 2026

2/10 Terrible

Stewart

Stayed 1 night in Jan 2026

2/10 Terrible

mario cordova

Stayed 1 night in Jan 2026

2/10 Terrible

Stewart

Traveled with group
Liked: Staff & service
Disliked: Amenities
Very mice staff but my stay sounded like someone drilling through the wall all day and woke up the next morning to no running water .. I asked for part of my money back but they said no
Stayed 1 night in Jan 2026

2/10 Terrible

Ryan

Traveled with family and small children
Disliked: Property conditions & facilities
Do not ever stay here! In the middle of the night on our first night of our holiday, our room began flooding in the bathroom at 3 am, I went to find management and found another guest in the room below whose room was flooding as well, we needed to shut off all water, and they had to clean and mop the extensive flooding, and didn’t give us another room. We were up until 5am, and the next morning we had no water, couldn’t flush our toilet, take a poop, take a shower or brush our teeth. The so called “Manager” refused to compensate us anything for the atrocious service. I can understand things happen, but I cannot accept a “Manager” of a claimed 4 star hotel, is so inept at her job as to not compensate even something reasonable for the lack of service and inability to sleep through the night. I’ve never experienced such terrible service and no guest should ever be subject to managerial incompetence when such an extreme disruption of service occurs. Beware or Soho Playa! Please note, this is first negative review I’ve ever posted anywhere in the world so take that to heart. If you claim to be a hostel ok, but if you claim to be a 4 star hotel have competent management and act like it! Shame on you SoHo Playa. You should terminate your Manager. She is not up to the job!
Stayed 1 night in Jan 2026

6/10 Okay

Jose

Stayed 2 nights in Jan 2026

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. I will book again
Stayed 3 nights in Jan 2026

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica at front desk bent over backwards trying to accommodate us. Always called us by name when walking by and constantly asking what time we’d like room cleaned and how we were. Other lady at front desk also wonderful
Stayed 13 nights in Dec 2025

2/10 Terrible

Claudia

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel has past its prime. It needs better infrastructure and housekeeping. We had to request towels, soap and toilet paper almost daily even when leaving tips for housekeeping on a daily basis, and not just for the room, but for the lobby and pool areas. Needs improvements for sure.
Stayed 5 nights in Dec 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
The staff (Miguel) goes the extra mile. He bent over backwards for us in making us feel welcome. Overall, great place to stay!
Stayed 1 night in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very clean. Staff are exceptionally nice and very helpful. Everyone speaks English. They work hard to keep the hotel maintained, though you may experience a couple of very minor issues. I would like to correct a prior review regarding the hotel not offering blankets, that is not correct. yes, when you check in there will be no blanket on your bed and there will be no blow dryer in your bathroom however, if you ask at the desk, they will provide you with both but you have to ask for them.
Stayed 4 nights in Dec 2025

10/10 Excellent

HUANHUA

Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception very helpful
Stayed 1 night in Dec 2025

8/10 Good

Murali

Liked: Cleanliness, staff & service, amenities
I had a great stay at this hotel. The room was comfortable and clean, the staff were friendly, and the overall experience was smooth and enjoyable. I would happily stay here again.
Stayed 2 nights in Nov 2025

8/10 Good

Luciano

Stayed 5 nights in Nov 2025

10/10 Excellent

Damon

Stayed 6 nights in Oct 2025

2/10 Terrible

Leah

Stayed 3 nights in Oct 2025

10/10 Excellent

Jordan

Liked: Cleanliness
Stayed 2 nights in Oct 2025

6/10 Okay

Tyler

Stayed 1 night in Sep 2025

6/10 Okay

Ricky

Liked: Cleanliness, staff & service, amenities
Gas leak, evacuated scare
Stayed 2 nights in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2025

8/10 Good

Azalia, Orange Walk Town

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to many restaurants and shops. As well to the beach.
Stayed 1 night in Jul 2025

10/10 Excellent

Yulia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Special thanks to Luis! Nice place and staff is just amazing !
Stayed 8 nights in Jun 2025

10/10 Excellent

Christopher Antonio

Business traveler
Liked: Cleanliness
Nice
Stayed 6 nights in Jul 2025

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