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 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
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Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

4.0 out of 5.0
Overview Reviews Amenities & Policies
Constituyentes Number 1, Playa del Carmen, QROO
1-844-663-2269
4.0
out of 5
"Good!"
See all 148 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

We got to use the facilities of the Hilton as well due to our room selection which was great.

No complaints! The property was as expected...excellent!

We had an amazing time on our couples vacation. Everything from the room, food, staff was excellent. We specifially chose this spot because of the restaurants not requiring reservations, not once did we have to wait to be seated. We will definitely be coming back, but next time as a family vacation.

OMG !! Is all I have to say about Panama Jack. We stayed here from June 16-21 (2019). All I could say is if I had the opportunity to write to the hotel management personally I would. The moment you arrive you are greeted with a coconut popsicle which is quite refreshing since Playa del Carmen is very humid. The check in price was very easy. No hidden fees or gimmicks, the only thing you pay for is an environmental fee which is about 100P which is about 6USD. Our room was great we had our 2 year old twins. We had a junior suite with a balcony which was more then enough space for the 4 us. The room had 2 queen beds which was perfect. The room was very clean, modern and good size. The mini bar was stock with water, beer and soda. The TV had some cable channels. Now let’s discuss the food.... the buffet in the morning and afternoons was excellent. The staff there was excellent. I recommend this hotel alone for the FOOD because it was that damn GOOD. The guys that made omelette in the morning and steaks, seafood in the afternoon were fast and efficient. The greeter seated us fast and always made sure our kids were accommodated as well. The wait staff were very friendly, quick and efficient. Now let’s talk about the Italian restaurant. I was pretty speechless on how good the Italian food was at Panama Jack. My husband and I went twice with the kids. The lobster and tomahawk is an upcharge but worth it. Camp Jack amazing for kids. They had a great play area for toddlers/kids.

The vip device frenzy staff near places good food drinks amenity a service look of the property

Location is Awesome!!! you’re in the center of everything; shops,restaurants, bars literally everything with Quinta Avenida being only a block away behind the hotel. The hotel was really nice all inclusive was great, they have like 6 restaurants you can eat from at all hours of the day and open bar till 12 midnight. Our room was beautiful, we got beach front suite there was a down side to that the beach was awful with a really bad smell some days worst than others. Overall our experience there was awesome!! The staff there are amazing. Highly recommend to stay there

There are better places to be in playa del carmen. Some of the staff were rude and seemed miserable being there. The food most of the time looked very bad quality and hardly edible. The pool was smaller then other resorts and they didnt have any good activities happening there.

Great views and friendly staff. Loved the cute towel decor on beds each day

Excellent staff! Awesome facilities! Great quality and variety of food! If you have small children, this is a very safe, friendly, and excellent hotel! The beach is unusable. Cannot swim on the beach at all, but this is a problem affecting ALL of Playa del Carmen not just this hotel.

Everything perfect it is beautiful place and nice staff thanks so much

Great food and service. Beach is rocky and not worth the beach experience.

The staff is always very kind, service is great at all the restaurants.

Try to upsell’s on the room by telling us they didn’t have any other rooms that we ordered, except for one that was 5 feet away from an adult pool, and we were staying with our two children

very good service ,clean and friendly staff,. excellent food!

The beach is a disaster and pool area is destroyed

Constituyentes Number 1 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Mamitas Beach Club
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Gonzalo Guerrero, Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Mamitas Beach Club. This 287-room, 4-star property has a full-service spa, a free water park, and 6 restaurants.


Dining

This property is home to 6 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto's 287 rooms are air-conditioned and provide minibars, coffee makers, and phones. Guests can enjoy free WiFi and LCD TVs.


Property features

Guests of Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto have access to a full-service spa, a free water park, and an outdoor pool. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this all-inclusive property include a fitness center, a sauna, and free WiFi in public areas.

Room options

Standard Room

King 1 | Sleeps 4
$189* Per night/room Oct 31 - Nov 1

Junior Suite, Ocean View

King 1 | Sleeps 4

Suite, 1 Bedroom, Oceanfront (Master)

King 1 | Sleeps 4

Junior Suite, Oceanfront

King 1 | Sleeps 4

Junior Suite

King 1 | Sleeps 4

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

Everyone (90) Couples (26) Students (1) Family (19) Other (1) Friends (10)
4
Families Partner Couples

We got to use the facilities of the Hilton as well due to our room selection which was great.

By on Oct 7, 2019

Review comment responded on Oct 7, 2019

Dear guest, I would like to thank you for choosing our hotel to spend your vacations and for taking the time to share your review with us. We are glad to see as per your rating that you enjoyed your stay with us and also our sister hotel facilities. We hope to have the opportunity to welcome you back in the near future. Best regards. Ana Cisneros. General Manager Assistant

5
Families

No complaints! The property was as expected...excellent!

By on Sep 27, 2019

Review comment responded on Sep 28, 2019

Dear Guest, While extending you a warm regard, I would like to thank you for choosing our hotel to spend your Vacations and for taking the time to share this review. We are so happy to read that you enjoyed our facilities and services. We hope to have the opportunity to welcome you back in the near future. Best regards. Ana Cisneros General Manager Assistant

5
Partner Couples

We had an amazing time on our couples vacation. Everything from the room, food, staff was excellent. We specifially chose this spot because of the restaurants not requiring reservations, not once did we have to wait to be seated. We will definitely be coming back, but next time as a family vacation.

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Dear guest, Thank you for taking the time to share this review regarding your recent stay with us and for choosing Panama Jack Playa del Carmen as your destination hotel. We are happy to read that you enjoyed your vacation in our hotel, our facilities and services, especially the restaurants. Will be an honor to host you again in the near future. Kindest wishes. Ana Cisneros General Manager's Assistant

5
Families

OMG !! Is all I have to say about Panama Jack. We stayed here from June 16-21 (2019). All I could say is if I had the opportunity to write to the hotel management personally I would. The moment you arrive you are greeted with a coconut popsicle which is quite refreshing since Playa del Carmen is very humid. The check in price was very easy. No hidden fees or gimmicks, the only thing you pay for is an environmental fee which is about 100P which is about 6USD. Our room was great we had our 2 year old twins. We had a junior suite with a balcony which was more then enough space for the 4 us. The room had 2 queen beds which was perfect. The room was very clean, modern and good size. The mini bar was stock with water, beer and soda. The TV had some cable channels. Now let’s discuss the food.... the buffet in the morning and afternoons was excellent. The staff there was excellent. I recommend this hotel alone for the FOOD because it was that damn GOOD. The guys that made omelette in the morning and steaks, seafood in the afternoon were fast and efficient. The greeter seated us fast and always made sure our kids were accommodated as well. The wait staff were very friendly, quick and efficient. Now let’s talk about the Italian restaurant. I was pretty speechless on how good the Italian food was at Panama Jack. My husband and I went twice with the kids. The lobster and tomahawk is an upcharge but worth it. Camp Jack amazing for kids. They had a great play area for toddlers/kids.

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Dear guest, On behalf of the entire team of Panama Jack Resort Playa del Carmen, I would like to deeply and sincerely thank you for sharing this amazing review regarding your recent stay with us. It was a privilege to host you and we are so happy to read that you enjoyed our facilities and services and the Service from the heart provided by our staff. Looking forward to welcome you back in your new home away from home. Best wishes. Ana Cisneros General Manager's Assistant

5
Everyone

The vip device frenzy staff near places good food drinks amenity a service look of the property

By on Jun 9, 2019

Review comment responded on Jun 10, 2019

Dear guest, On behalf of the entire team of Panama Jack Resort Playa del Carmen I would like to deeply and sincerely thank you for choosing us as your destination hotel and for taking the time to share this beautiful lines with us. We are happy to read that you enjoyed your stay in our hotel, our facilities and services. We hope to have the opportunity to welcome you back. Kindest wishes. Ana Cisneros General Manager's Assistant

4
Partner Couples

Location is Awesome!!! you’re in the center of everything; shops,restaurants, bars literally everything with Quinta Avenida being only a block away behind the hotel. The hotel was really nice all inclusive was great, they have like 6 restaurants you can eat from at all hours of the day and open bar till 12 midnight. Our room was beautiful, we got beach front suite there was a down side to that the beach was awful with a really bad smell some days worst than others. Overall our experience there was awesome!! The staff there are amazing. Highly recommend to stay there

By on Jun 5, 2019

Review comment responded on Jun 8, 2019

Dear Mrs. Carol, Thank you deeply and sincerely for choosing our hotel to spend your vacations with us and for taking the time to share this review. We are so glad to read that overall you enjoyed your stay with us, our gastronomic offer and the attention provided by our amazing staff. Looking forward to welcome you back. Ana Cisneros General Manager's Assistant

3
Families

There are better places to be in playa del carmen. Some of the staff were rude and seemed miserable being there. The food most of the time looked very bad quality and hardly edible. The pool was smaller then other resorts and they didnt have any good activities happening there.

By on Jun 3, 2019

Review comment responded on Jun 8, 2019

Dear guest, First of all, thank you for taking the time to share this valuable feedback with us. We are very sorry to read that you left our hotel with a poor impression. However, I should say that we have been always proud about the attention provided by our staff, who offer their Service from the heart. We are sorry we did not meet your expectations and thank you so much for granting us with the opportunity to host you. Best regards. Ana Cisneros General Manager's Assistant

4
Families Families

Great views and friendly staff. Loved the cute towel decor on beds each day

By on May 28, 2019

Review comment responded on May 29, 2019

Dear Mrs. Keysha, Thank you very much for taking the time to compiling this review regarding your recent stay with us. Your feedback is essential in our effort to improve our service standards. Our number one priority is to provide all of our guests with a remarkable service and a unique vacation experience, which is why all of your feedback is greatly appreciated. It is always a great pleasure to know that we provided our guests with an unforgettable service. This motivates us every day and gives us a lot of joy. Thank you so much for granting us with the opportunity to host you and we are already looking forward to welcoming you back in the near future to continue exceeding your expectations. Best regards. Ana Cisneros General Manager's Assistant

5
Everyone

By on May 27, 2019

Review comment responded on May 27, 2019

Dear guest, Thank you for rating us with such a great score and for choosing Panama Jack Resort as your destination hotel. Looking forward to welcome you back. Kindest wishes. Ana Cisneros General Manager's Assistant

4
Family with small children

Excellent staff! Awesome facilities! Great quality and variety of food! If you have small children, this is a very safe, friendly, and excellent hotel! The beach is unusable. Cannot swim on the beach at all, but this is a problem affecting ALL of Playa del Carmen not just this hotel.

By on May 24, 2019

Review comment responded on May 25, 2019

Dear guest, On behalf of the entire team of Panama Jack resort Playa del Carmen, I would like to deeply and sincerely thank you for choosing our hotel to spend your vacations and for taking the time to share this beautiful review regarding your recent stay with us. We are so happy to read that you enjoyed our facilities, our gastronomic offer and the Service from the heart provided by our amazing staff. The arrival of sargassum along Mexico's beaches is an unfortunate situation across all of Quintana Roo. Here at Panama Jack Resorts, we conduct a daily, deep beach cleanup to remove sargassum and continue to provide our guests with a beautiful and comfortable environment during their visit. While the arrival of sargassum is unpredictable, there are also plenty of non-beach opportunities for guests to experience the best of the Riviera Maya. Our staff is happy to set up excursions ranging from treks to inland cenotes and lagoons, to jungle adventures or treks around the Mayan ruins. We hope to have the opportunity to welcome you back. Kindest wishes. Ana Cisneros General Manager's Assistant

Panama Jack Resorts Playa del Carmen All Inclusive, Formerly Gran Porto

Constituyentes Number 1, Playa del Carmen, QROO 77710
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