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Recent guest reviews

Beautiful property, Staff is super friendly, drinks were awesome ,food was awesome,The only downfall was the beach.

Resort was great. Staff was so friendly and helpful. Food was good and plentiful. Activities were fun and engaging while the bar staff kept us very happy! 😀 great time had by all.

The italian restaurant is very good, the waitress Antonio excellent! 👏 And entertainment Heriberto y Sergio excellent staff! 👏 The other staff in the bars jesus, carlos excellent 👏 Our experience in Panama Jack was great the only bad thing was the sargazo in the beach.

the staff was the best ever especially Pablo, Jesus and Jose at the bar and pools. The place was very clean everywhere.

No parking, pool closes wat to early.. no alcohol in my room as advertised...

The staff was generally unfriendly and unhelpful which is vastly different then any other time I have visited a Panama Jack resort. They shut down all outside and pool bars at 6pm, and the rest of the resort was shut down at 11pm to include in room service- which is not at all what you pay for on an all inclusive resort offering. On top of that the menu that they offered was VERY limited and the food was of poor quality. The beach was littered with sea weed and was generally unkept. This was my 5th stay at a Panama Jack resort, but sadly after this experience I will never stay with this hotel chain again. I highly recommend not spending your hard earned money on Panama Jack Playa Carmen. There are plenty of other operators in the area that are still providing their guests with a high level of service regardless of Covid restrictions.

I got really disappointed from the service in this hotel didn’t have hot water at all two days it was a constructions next to my room for two days all long day The key folks and have work need to change my keys like 3-5 per day Food was recycling not not fresh

Staff were exceptional all around from cleaning staff, to service, bartenders, waiters-Pablo, and waitresses. The rooms were very clean, cleaned daily. The restaurant selections were a plus. The pools were clean and staff were available in the pool area as well. Entertainment at the pool was great. COVID restrictions by staff were top notch as well. We liked having the COVID test available at the hotel for our airline departure. Overall, we had an awesome experience at Panama Jack.

Amazing Mexican and Italian restaurants. Fantastic servers. Especially David and Martin in the Mexican one. No beach In-room dining was limited. Different from our pre-COVID trip there. No unlimited ice cream this year. Kids were pretty devastated. Beautiful pool and fun activities and employees.

Property.. Staff was super friendly.. Food was amazing... Fantastic services all around... Definitely the best resort I've ever visited

I enjoyed the friendly staff....my room was awesome I just feel they need to update there advertisement because of the pandemic not everything in the hotel is open .. like all the restaurants and the jacks 24 hour snack dinner.. but it was still a great experience..

not as shown in pix .. doesn’t have 12 restaurants and not much night life or entertainment

Constituyentes Number 1 Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Downtown Playa del Carmen, Panama Jack Resorts Playa del Carmen All Inclusive is next to Quinta Avenida and Pier Navega. This 287-room, 4-star property has 6 restaurants, a full-service spa, and an outdoor pool.


Dining

This property is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

All 287 air-conditioned rooms provide minibars, coffee makers, and phones. Guests can expect to find free WiFi and LCD TVs.


Property features

Guests of Panama Jack Resorts Playa del Carmen All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this adults-only property include a steam room, free WiFi in public areas, and a conference center.

Room options

Junior Suite, Oceanfront

1 King Bed and 2 Double Beds | Sleeps 3

Junior Suite, Ocean View

1 King Bed | 2 Double Beds | Sleeps 3

Junior Suite

1 King Bed | 2 Double Beds | Sleeps 3

Family Suite, Oceanfront (Junior)

1 King Bed and 2 Double Beds | Sleeps 3

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive - Adults Only

Everyone (36) Couples (12) Family (17)
5
Family with small children

Beautiful property, Staff is super friendly, drinks were awesome ,food was awesome,The only downfall was the beach.

By on Sep 3, 2021

Review comment responded on Sep 8, 2021

Dear Mr. Sergio, Thank you for your valuable review and for giving us the opportunity to host you. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager Assistant

5
Family Friends

Resort was great. Staff was so friendly and helpful. Food was good and plentiful. Activities were fun and engaging while the bar staff kept us very happy! 😀 great time had by all.

By on Jul 18, 2021

Review comment responded on Jul 19, 2021

Dear guest, We are so happy to read that you enjoyed your stay with us, especially the attention provided by our amazing staff. We hope to have the opportunity to welcome you back in the near future. Best regards. Ana Cisneros General Manager Assistant

4
Family

The italian restaurant is very good, the waitress Antonio excellent! 👏 And entertainment Heriberto y Sergio excellent staff! 👏 The other staff in the bars jesus, carlos excellent 👏 Our experience in Panama Jack was great the only bad thing was the sargazo in the beach.

By on Jul 8, 2021

Review comment responded on Jul 9, 2021

Dear guest, While extending you a warm, I would like to thank you for have chosen our hotel to spend your vacations. We are happy to read that your stay with us was up to your expectations. Looking forward to welcome you back. Ana Cisneros General Manager Assistant

4
Partner Couples

the staff was the best ever especially Pablo, Jesus and Jose at the bar and pools. The place was very clean everywhere.

By on Jul 2, 2021

Review comment responded on Jul 7, 2021

Dear guest, While extending you a warm regard, I would like to thank you for have chosen our hotel to spend your vacations and for taking the time to share your review about your recent stay. We are glad to read that overall you enjoyed your stay with us. Looking forward to welcome you back in the future. Best regards. Ana Cisneros General Manager Assistant

4
Partner Couples

No parking, pool closes wat to early.. no alcohol in my room as advertised...

By on Jun 2, 2021

Review comment responded on Jun 8, 2021

Dear guest, Thank you for taking the time to share your comments regarding your recent stay with us. We hope to have the opportunity to host you in the future. Ana Cisneros General Manager Assistant

1
Partner Couples

The staff was generally unfriendly and unhelpful which is vastly different then any other time I have visited a Panama Jack resort. They shut down all outside and pool bars at 6pm, and the rest of the resort was shut down at 11pm to include in room service- which is not at all what you pay for on an all inclusive resort offering. On top of that the menu that they offered was VERY limited and the food was of poor quality. The beach was littered with sea weed and was generally unkept. This was my 5th stay at a Panama Jack resort, but sadly after this experience I will never stay with this hotel chain again. I highly recommend not spending your hard earned money on Panama Jack Playa Carmen. There are plenty of other operators in the area that are still providing their guests with a high level of service regardless of Covid restrictions.

By on Jun 1, 2021

Review comment responded on Jun 8, 2021

Dear guest, Warmest regards, thank for taking the time to share your review with us. We are sorry to read that your stay with us was not up to your expectations. Thank you for giving us the opportunity to host you. Ana Cisneros General Manager Assistant

5
Everyone

By on Jun 1, 2021

Review comment responded on Jun 11, 2021

Dear guest, Thank you for rating us with such a great score. Looking forward to welcome you back Ana Cisneros General Manager Assistant

5
Everyone

By on Apr 9, 2021

Review comment responded on Apr 20, 2021

Dear guest, Thank you for rating us with such a great score. Looking forward to welcoming you back. Ana Cisneros General Manager Assistant

1
Everyone

I got really disappointed from the service in this hotel didn’t have hot water at all two days it was a constructions next to my room for two days all long day The key folks and have work need to change my keys like 3-5 per day Food was recycling not not fresh

By on Apr 6, 2021

Review comment responded on Apr 7, 2021

Dear guest, We are sorry to read that your stay with us was not up to your expectations. We would have liked that during your stay you would have let us know all your inconveniences, rest assured that had we been properly informed while you were at Panama Jack, we would have gone out of our way and done our utmost to assist you and correct any situation which might not have been up to your expectations. I hope that you reconsider to giving us another opportunity to host you in the future and change your impression. Best regards. Ana Cisneros General Manager Assistant

5
Everyone

By on Mar 17, 2021

Review comment responded on Mar 29, 2021

Dear guest, Thank you for rating us with such a great score. Looking forward to welcome you back. Ana Cisneros General Manager Assistant

Panama Jack Resorts Playa del Carmen All Inclusive - Adults Only

Constituyentes Number 1, Playa del Carmen, QROO 77710
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