I enjoyed the friendly staff....my room was awesome I just feel they need to update there advertisement because of the pandemic not everything in the hotel is open .. like all the restaurants and the jacks 24 hour snack dinner.. but it was still a great experience..
not as shown in pix .. doesn’t have 12 restaurants and not much night life or entertainment
Cleanliness and quietness of the resort. The staff was extremely friendly
The property was somewhat run down. All the cabanas were torn and old. The beach was in horrible condition. Most of the beach was wiped out in 2005, but they still show older pictures as if there is this great beach. Pretty disappointing really.
I really wanted to like this place and give it a better rating, as the staff are very nice and helpful. There are somethings about it, I just can't get past though. We had their nicest room type on the beachfront, but late at night, 3 or 4 in the morning, there would routinely be drunk people out on the beach yelling and partying with no intervention from hotel staff. Additionally, there is no enforcement on attire, so you get people in the restaurants and hallways and gym wearing no shirt and flip flops, which is excessively relaxed. Thirdly, there was always obnoxious parents bringing their bratty kids to sit at the bar countertops, even late at night. Absolutely inappropriate for the amount some people are drinking in those locales. On the plus side, the food was just fine, the gym is great, and again the staff are excellent.
We got to use the facilities of the Hilton as well due to our room selection which was great.
No complaints! The property was as expected...excellent!
Food lacked choices The transportation arrangements to get back to the airport was a run around for 5 days! Wi-fi terrible Kids area was a head scratcher. My kids were there for the first 2 days no problem. The third day I was told they were not the age requirement WOW. There is a special pineapple drink they make for you at the bar for 6 dollars it took me five days to obtain because everyone I went to the bar they told me they closed or lied to me and told me they ran out of pineapples or told me it’s between a certain time i really don’t know. The beach is horrible How is it a corona is $1.50 and a coconut is $4 go figure! There was as little seafood as possible whyyyyyy? Overall I hate it there would never go back
We had an amazing time on our couples vacation. Everything from the room, food, staff was excellent. We specifially chose this spot because of the restaurants not requiring reservations, not once did we have to wait to be seated. We will definitely be coming back, but next time as a family vacation.
OMG !! Is all I have to say about Panama Jack. We stayed here from June 16-21 (2019). All I could say is if I had the opportunity to write to the hotel management personally I would. The moment you arrive you are greeted with a coconut popsicle which is quite refreshing since Playa del Carmen is very humid. The check in price was very easy. No hidden fees or gimmicks, the only thing you pay for is an environmental fee which is about 100P which is about 6USD. Our room was great we had our 2 year old twins. We had a junior suite with a balcony which was more then enough space for the 4 us. The room had 2 queen beds which was perfect. The room was very clean, modern and good size. The mini bar was stock with water, beer and soda. The TV had some cable channels. Now let’s discuss the food.... the buffet in the morning and afternoons was excellent. The staff there was excellent. I recommend this hotel alone for the FOOD because it was that damn GOOD. The guys that made omelette in the morning and steaks, seafood in the afternoon were fast and efficient. The greeter seated us fast and always made sure our kids were accommodated as well. The wait staff were very friendly, quick and efficient. Now let’s talk about the Italian restaurant. I was pretty speechless on how good the Italian food was at Panama Jack. My husband and I went twice with the kids. The lobster and tomahawk is an upcharge but worth it. Camp Jack amazing for kids. They had a great play area for toddlers/kids.
The vip device frenzy staff near places good food drinks amenity a service look of the property
Location is Awesome!!! you’re in the center of everything; shops,restaurants, bars literally everything with Quinta Avenida being only a block away behind the hotel. The hotel was really nice all inclusive was great, they have like 6 restaurants you can eat from at all hours of the day and open bar till 12 midnight. Our room was beautiful, we got beach front suite there was a down side to that the beach was awful with a really bad smell some days worst than others. Overall our experience there was awesome!! The staff there are amazing. Highly recommend to stay there
There are better places to be in playa del carmen. Some of the staff were rude and seemed miserable being there. The food most of the time looked very bad quality and hardly edible. The pool was smaller then other resorts and they didnt have any good activities happening there.
Great views and friendly staff. Loved the cute towel decor on beds each day
Excellent staff! Awesome facilities! Great quality and variety of food! If you have small children, this is a very safe, friendly, and excellent hotel! The beach is unusable. Cannot swim on the beach at all, but this is a problem affecting ALL of Playa del Carmen not just this hotel.
Everything perfect it is beautiful place and nice staff thanks so much
Located in Downtown, Panama Jack Resorts Playa del Carmen All Inclusive is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Mamitas Beach Club. This 287-room, 4-star property has a full-service spa, a free water park, and 6 restaurants.
This property is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.
All 287 air-conditioned rooms provide minibars, coffee makers, and phones. Guests can expect to find free WiFi and LCD TVs.
Guests of Panama Jack Resorts Playa del Carmen All Inclusive have access to a full-service spa, a free water park, and an outdoor pool. Airport transportation is made easy with an airport shuttle. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this all-inclusive property include a fitness center, a sauna, and free WiFi in public areas.
I enjoyed the friendly staff....my room was awesome I just feel they need to update there advertisement because of the pandemic not everything in the hotel is open .. like all the restaurants and the jacks 24 hour snack dinner.. but it was still a great experience..
Dear Mrs. Kerry, On behalf of the entire team of Panama Jack Playa del Carmen I would like to thank you for have choosen us as your destination hotel. We are happy to read that you enjoyed your stay with us, especially the attention provided by our staff. Looking forward to welcoming you back in the future. Kindest wishes. Ana Cisneros General Manager Assistant
Dear guest, Thank you for rating us with such a great score. We hope to have the opportunity to host you in the near future. Best regards. Ana Cisneros General Manager Assistant
not as shown in pix .. doesn’t have 12 restaurants and not much night life or entertainment
Dear Mrs. Lizz, Warmest regards, thank you for sharing your valuable feedback with us regarding your recent stay in Panama Jack Playa del Carmen. We are sorry that your stay with us was not up to your expectations, I will share your comments with our Executive team. We hoep to have the opportunity to welcome you back. Best regards. Ana Cisneros General Manager Assistant
Cleanliness and quietness of the resort. The staff was extremely friendly
Dear guest, Thank you for giving us the opportunity to host you and for rating us with such a great score. We are glad to see as per your rating that your stay with us was up to your expectations and that you enjoyed the attention provided by our staff. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager Assistant
The property was somewhat run down. All the cabanas were torn and old. The beach was in horrible condition. Most of the beach was wiped out in 2005, but they still show older pictures as if there is this great beach. Pretty disappointing really.
Dear guest, Thank you for giving us the opportunity to host and for taking the time to share your valuable feedback with us. We are sorry to read that you did not enjoy your stay with us due to the beach conditions, we are waiting to start a project to recover the beautiful beaches of Playa del Carmen without making any future damage to the environment. We hope to have the opportunity to welcome you back in the future. Best regards. Ana Cisneros General Manager Assistant
I really wanted to like this place and give it a better rating, as the staff are very nice and helpful. There are somethings about it, I just can't get past though. We had their nicest room type on the beachfront, but late at night, 3 or 4 in the morning, there would routinely be drunk people out on the beach yelling and partying with no intervention from hotel staff. Additionally, there is no enforcement on attire, so you get people in the restaurants and hallways and gym wearing no shirt and flip flops, which is excessively relaxed. Thirdly, there was always obnoxious parents bringing their bratty kids to sit at the bar countertops, even late at night. Absolutely inappropriate for the amount some people are drinking in those locales. On the plus side, the food was just fine, the gym is great, and again the staff are excellent.
Dear Mr. Ben, Thank you very much for taking the time to share your review. Your feedback is essential in our effort to improve our service standards. Our number one priority is to provide all of our guests with a remarkable service and a unique vacation experience, which is why all of your feedback is greatly appreciated. Thank you so much for sharing your valuable feedback, please rest assured that we will address the concerns you have mentioned with our team in order to give the proper follow up. Thank you for giving us the opportunity to host you, we truly hope to have the opportunity of welcoming you back in the near future to exceed your expectations. Best wishes. Ana Cisneros General Manager Assistant
We got to use the facilities of the Hilton as well due to our room selection which was great.
Dear guest, I would like to thank you for choosing our hotel to spend your vacations and for taking the time to share your review with us. We are glad to see as per your rating that you enjoyed your stay with us and also our sister hotel facilities. We hope to have the opportunity to welcome you back in the near future. Best regards. Ana Cisneros. General Manager Assistant
No complaints! The property was as expected...excellent!
Dear Guest, While extending you a warm regard, I would like to thank you for choosing our hotel to spend your Vacations and for taking the time to share this review. We are so happy to read that you enjoyed our facilities and services. We hope to have the opportunity to welcome you back in the near future. Best regards. Ana Cisneros General Manager Assistant
Food lacked choices The transportation arrangements to get back to the airport was a run around for 5 days! Wi-fi terrible Kids area was a head scratcher. My kids were there for the first 2 days no problem. The third day I was told they were not the age requirement WOW. There is a special pineapple drink they make for you at the bar for 6 dollars it took me five days to obtain because everyone I went to the bar they told me they closed or lied to me and told me they ran out of pineapples or told me it’s between a certain time i really don’t know. The beach is horrible How is it a corona is $1.50 and a coconut is $4 go figure! There was as little seafood as possible whyyyyyy? Overall I hate it there would never go back
Dear guest, Thank you for rating us with such a great score. Looking forward to welcome you back. Ana Cisneros General Manager Assistant