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Wyndham Alltra Playa del Carmen Adults Only All Inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools
VIP Access

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Photo gallery for Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Exterior detail
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Couples treatment rooms, body treatments, hot stone massages
Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Constituyentes Number 1, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(58 reviews)
  • 263 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(19 reviews)
  • 263 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds

8.2 out of 10
Very good
(10 reviews)
  • 425 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(71 reviews)
  • 425 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(11 reviews)
  • Partial ocean view
  • 425 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Ocean View

8.4 out of 10
Very good
(52 reviews)
  • Partial ocean view
  • 425 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 520 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Beachfront Walk-Out)

Junior Suite, 1 King Bed (Beachfront Walk-Out) | View from room

Junior Suite, 1 King Bed (Beachfront Walk-Out)

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 562 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Master)

Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Suite, 1 Bedroom, Oceanfront (Master)

  • Ocean view
  • 1021 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (Master)

Premium Suite, 1 Bedroom, Oceanfront (Master) | Minibar, in-room safe, desk, blackout drapes

Premium Suite, 1 Bedroom, Oceanfront (Master)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1057 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Wyndham Alltra Playa del Carmen Adults Only All Inclusive is next to popular attractions like Playa del Carmen Main Beach and Mamitas Beach. This 287-room, 4.5-star property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Mamitas Beach - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Central Square - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Lobby Bar - ‬1 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Il Pescatore Restorante Italiano - ‬2 min walk
  • ‪Ventanas - ‬1 min walk
  • ‪Pelicano's - ‬2 min walk

About this property

Wyndham Alltra Playa del Carmen Adults Only All Inclusive


Property Location
With a stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive, you'll be steps from Quinta Avenida and 3 minutes by foot from Mamitas Beach Club. This 4-star property is 0.2 mi (0.4 km) from Playa del Carmen Main Beach and 1.2 mi (1.9 km) from Playa del Carmen Maritime Terminal.

Rooms
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms with separate bathtubs and showers are provided. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a complimentary water park, an outdoor pool, and a sauna. Additional features at this property include complimentary wireless Internet access, gift shops/newsstands, and a banquet hall.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 4 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and free local calls. Change of towels is available on request.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bella
  • Brasas
  • Off The Hook
  • Ventanas
  • Zarape

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Rooftop pool
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Panama Jack Resorts Playa del Carmen All Inclusive
Panama Jack Resorts Playa del Carmen All Inclusive Adults Only
Wyndham Alltra Playa del Carmen Adults Only All Inclusive Hotel

Frequently asked questions

Are there all-inclusive rate plans at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities.

How much does it cost to stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

As of Feb 15, 2026, prices found for a 1-night stay for 2 adults at Wyndham Alltra Playa del Carmen Adults Only All Inclusive on Mar 3, 2026 start from $265.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Wyndham Alltra Playa del Carmen Adults Only All Inclusive provides free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do near Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

This property is situated in Downtown Playa del Carmen, just steps from Quinta Avenida and Playa del Carmen Main Beach, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

Will I be able to park at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Bicycle parking is also available for guests.

Is there a spa available at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, couples treatments, and body wraps.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have a casino at the property?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive doesn't have a casino.

Is there an indoor pool at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Wyndham Alltra Playa del Carmen Adults Only All Inclusive good for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including a beach bar, 2 outdoor pools, and 6 restaurants.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have a hot tub?

No, but this all-inclusive property does have a steam room.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive have a restaurant with a breakfast menu?

No, Wyndham Alltra Playa del Carmen Adults Only All Inclusive doesn't have a restaurant that serves breakfast.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Wyndham Alltra Playa del Carmen Adults Only All Inclusive though service animals are welcome.

Are there connecting rooms at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How far is the airport from Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

The closest major airport to Wyndham Alltra Playa del Carmen Adults Only All Inclusive is Cozumel Intl. Airport (CZM), which is 21.5 mi away (254 minutes by car).

Can I book a room with a balcony at Wyndham Alltra Playa del Carmen Adults Only All Inclusive?

Yes, some guestrooms at this all-inclusive property offer either a balcony or a patio where guests can enjoy ocean or city views.

Does Wyndham Alltra Playa del Carmen Adults Only All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.

Wyndham Alltra Playa del Carmen Adults Only All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1636 out of 2833 reviews
Rating 8 - Good. 667 out of 2833 reviews
Rating 6 - Okay. 300 out of 2833 reviews
Rating 4 - Poor. 109 out of 2833 reviews
Rating 2 - Terrible. 121 out of 2833 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great peace to stay. Everyone is very friendly and helpful.
Stayed 7 nights in Feb 2026

8/10 Good

Leticia

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was delicious! The entertainment was nightly and engaging! The staff was very friendly. Overall this place was very nice and had shops within walking distance. The only reason I’m not giving this a 5 star rating is because there isn’t a full beach access that you can lay out on daily. The property is on a waterfront, but there isn’t a beach, lots of fishing boats tho. Another thing is there aren’t any drawers/ storage is the bedrooms.
Stayed 5 nights in Jan 2026

6/10 Okay

Juanita, Lakewood

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was beautiful, check in was a mess but not Orbitz fault...the first part of trip was through another travel agent. The second part of trip was through Orbitz, the hotel did not receive payment for the first three days, and did not combine the reservations so we could stay in same beach front walk out room which was available the first three days, and they moved us to a master suite looking over the pools and ocean. The hotel did not have hot water for three days of our stay. But we were not the only travelers that this happened to, many were told their stay was not paid?? it was a mess The staff was amazing, staying calm through this, I have no desire to go back to Playa del Carmen
Stayed 3 nights in Nov 2025

10/10 Excellent

Paul

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told beach view but could not see beach from our room. Looked onto other peoples balconies
Stayed 7 nights in Dec 2025

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great but when we arrived we were told that I didn't have the same room booked so we upgraded which cost us a $100 a night. Apparently there is a sale in place and the data was lost so many people didn't have their reservation when they arrived. I felt sorry for the people working there because they were doing there best. Beautiful hotel and the staff was amazing. Felt like to much of my vacation was spent on checking to see where everything stood.
Stayed 3 nights in Nov 2025

6/10 Okay

Nathaniel

Liked: Cleanliness
The place looked just like the photos which I appreciated. It was also conveniently located with all the action about 1-2 blocks away. The food was good for an all inclusive. Here are the cons and why I rated a 3: - There was no hot water at all. They said it was a boiler issue but imagine taking cold showers for a few days. - You hear everything. The hallways are loud at night with people passing by, I even heard someone snoring in the next room. For two to three days it’s a good value IF they have hot water.
Stayed 2 nights in Nov 2025

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

10/10 Excellent

Adriene

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our room was a little bit dated, pillows were terrible and no replacements available. Everything else was great!
Stayed 4 nights in Oct 2025

8/10 Good

Laura Lynn

Stayed 4 nights in Nov 2025

10/10 Excellent

Sharae Sade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I loved this resort. The staff were so kind. The room was clean with a nice balcony view. The food I did have was wonderful. The buffet chefs were hands down the best though. The only thing I can say was kid was the fact the hot water was in & out. I feel like it was more so room temp after night 1. The beach was intimate I just wished I was able to get in the water. The shore line had too many rocks. I ended up walking g down to another resorts beach to enjoy a day. However everything else I did enjoy.
Stayed 3 nights in Nov 2025

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great food! Loved it here.
Stayed 3 nights in Sep 2025

6/10 Okay

Shani

Traveled with partner
Liked: Cleanliness
Staff was nice and restaurants wonderful! Rooms a little outdated and smells by pool not good! Stinky ocean sewer smells.. good location if you want to walk around 5th..
Stayed 4 nights in Oct 2025

6/10 Okay

Andrew

Stayed 5 nights in Oct 2025

10/10 Excellent

Jude, Mount Brydges

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Our complaints are hot water was not the best somedays didnt work and the hot tub never worked either. But everything was great
Stayed 5 nights in Nov 2025

10/10 Excellent

Shardanay

Stayed 4 nights in Aug 2025

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful little resort close to down town, staff were incredible, we had a lovely time.
Stayed 3 nights in Nov 2025

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and attentive.
Stayed 6 nights in Nov 2025

2/10 Terrible

Reale

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible will be calling for a refund/discount. No hot water and bugs worst experience extremely unhappy and I’m so sad
Stayed 1 night in Nov 2025

10/10 Excellent

Komalpreet Kaur

Liked: Cleanliness, amenities, property conditions & facilities
This property is great. Cleanliness on point. Staff is kind, helpful and respectful.
Stayed 4 nights in Nov 2025

4/10 Poor

D Scott

Traveled with group
Liked: Cleanliness
Disliked: Amenities
No hot water the last 2 days, had to request for mini fridge refills daily(not automatically checked), poor dining selection, very limited “included” drink selection ( up charges needed for anything other than their “well” spirits…only 1 beer selection…and up charge meant you had to buy the entire bottle at a very hefty premium),,,very slow service, even with tip.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jason Clark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are super well trained to help in any way and always greet you with their hand on their heart and a friendly smile. Also the food was very good.
Stayed 7 nights in Nov 2025

10/10 Excellent

Tyrone

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Nov 2025

10/10 Excellent

Erin

Stayed 4 nights in Oct 2025

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing, the food was great, the different types of food and restaurants offered was surprising!
Stayed 5 nights in Nov 2025

8/10 Good

Elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The resort was beautiful, very clean, and the staff were amazingly kind and helpful. We were greeted with drinks and a "welcome home" upon check-in. There are plenty of options for food, seriously if you're hungry while there, it's your own fault. If you're a big drinker, bars are only open starting at 10 am and close at 11 pm each night. They have nightly entertainment at 8 pm, and there are plenty of other activities scheduled throughout the day. The rooms were clean and spacious, but echo badly due to the long hallways outside and the tall ceilings in the room. Bring ear plugs, or you'll be awakened several times at night with people closing doors or carts/luggage rolling down the hall. I will say the pictures of beach are very misleading. It is a VERY small swath of beach and it is right next to the ferry/pier to Cozumel so the water is muddy/rocky and not very good for swimming. If you're looking for a hotel with a great beach, this is not the one for you. The main pool is amazing though, and there's a smaller pool up on the 3rd floor if you'd prefer a quieter location. Pool towels open at 7:30 am and if you want a chair with a shade or one under an umbrella, you better be up early to claim your spot. The pool cabanas are not free at the pool or the beach, so prepare to pay if you want one of those. Lastly, bring cash for tips.
Stayed 4 nights in Nov 2025

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