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Iberostar Waves Quetzal - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Iberostar Waves Quetzal - All Inclusive

Aerial view
Property video
On the beach, white sand, sun loungers, beach umbrellas
Front of property - evening/night
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪16 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Premium Room

View from room

Premium Room

8.2 out of 10
Very good
(28 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

8.0 out of 10
Very good
(9 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room

View from room

Premium Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

  • Garden view
  • 377 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Premium Room (Tropical View)

Premium bedding, down comforters, free minibar, in-room safe

Premium Room (Tropical View)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • Beach view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • 2 bedrooms
  • Sleeps 1
  • 2 Double Beds and 1 King Bed
  • Free WiFi

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down comforters, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free WiFi

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Exterior

Alila Mayakoba

Playa del Carmen
  • On private beach
  • Pool
  • Hot tub
  • Spa
6.0 out of 10, 1 review
$464 nightly
The price is $553
Jun 9 - Jun 10
Total with taxes and fees
Alila Mayakoba

About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Waves Quetzal - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 5 min walk - 0.3 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Playacar Golf Club - 16 min walk - 0.9 miles
  • Mayan Ruins of Playacar - 3 min drive - 1.1 miles
  • Xaman Ha Aviary - 4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • ‪rosa roja - ‬5 min walk
  • ‪Viva Wyndham Maya - ‬10 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬10 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪Turquesa - ‬11 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

Guests of Iberostar Waves Quetzal - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and ceiling fans are other standard amenities.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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  • Pool
  • All inclusive
  • Spa
  • Kids pool
8.8 out of 10, Excellent, 1,003 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A beach bar

Restaurants on site

  • Beach Grill Uxmal
  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

Is a free cancellation option available at Iberostar Waves Quetzal - All Inclusive?

Iberostar Waves Quetzal - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see near Iberostar Waves Quetzal - All Inclusive?

This property is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Quinta Avenida and Playa del Carmen Main Beach within a short drive.

Will I be able to park at Iberostar Waves Quetzal - All Inclusive?

Yes, valet and self parking are offered for free at the property. Bicycle parking is also available for guests.

Is there a spa available at Iberostar Waves Quetzal - All Inclusive?

Spa Sensations is the property's spa and services include sports massages, beach massages, body wraps, and couples treatments.

Does Iberostar Waves Quetzal - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 4 outdoor pools, beachside massages, and 8 restaurants at this property.

Does Iberostar Waves Quetzal - All Inclusive have a casino on the premises?

No, Iberostar Waves Quetzal - All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Waves Quetzal - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Iberostar Waves Quetzal - All Inclusive a good place to stay for couples?

This beachfront property offers plenty of amenities for couples including a beach bar, 8 restaurants, and 4 outdoor pools.

Are there hot tubs at Iberostar Waves Quetzal - All Inclusive?

No, but this property does have a sauna.

Does Iberostar Waves Quetzal - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Waves Quetzal - All Inclusive has 8 restaurants, and serves free buffet breakfast.

Will Iberostar Waves Quetzal - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Waves Quetzal - All Inclusive.

Are there connecting rooms at Iberostar Waves Quetzal - All Inclusive?

Yes, you can book connecting rooms at this property for your group or family vacation.

What is the closest airport to Iberostar Waves Quetzal - All Inclusive?

The closest major airport to Iberostar Waves Quetzal - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.8 mi away (277 minutes by car).

Can I book a room with a balcony at Iberostar Waves Quetzal - All Inclusive?

Yes, every guestroom at Iberostar Waves Quetzal - All Inclusive comes with a balcony and some offer ocean and garden views.

Does Iberostar Waves Quetzal - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Iberostar Waves Quetzal - All Inclusive if you plan to say "I do" during your trip.

Iberostar Waves Quetzal - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1004 reviews
Rating 8 - Good. 250 out of 1004 reviews
Rating 6 - Okay. 108 out of 1004 reviews
Rating 4 - Poor. 51 out of 1004 reviews
Rating 2 - Terrible. 43 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

elissa

Liked: Cleanliness, amenities, property conditions & facilities
Amazing lush greenery, gentle animals roaming on grounds, great food/buffets, lovely beach and pools.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, amenities
One of the best beaches on the beach! Food is good everyone found something to eat the Japanese and Italian restaurants were excellent! We were always able to find chairs by the beach and pool.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Lizeth

Liked: Cleanliness, amenities, property conditions & facilities
staff was very nice and helpful there food was also very good
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

wahida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was wonderful,staff.
Stayed 7 nights in Sep 2025
Verified

6/10 Okay

Raymond D

Liked: Cleanliness, property conditions & facilities
Room was good the food was good staff was very good. Negatives for me were all bar stools have no high backs and n lounges were a bit uncomfortable and the monkeys we thought we would see around the resort were caged up nothing loose around the resort. Also the sports bar was closed during our stay however the beach and food made our stay worthwhile
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. The service, the food and everything was perfect for me and my family.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Miguel Bermudez

Liked: Cleanliness, staff & service, amenities
The property was great. The was where we spent most of our time, but the beach was great too. Just a little rough for us old folks. Only complaint is more outlets in the rooms. The staff was fabulous. I understand it will be going through a remodel this spring. I hope they are able to retain the staff because they were the best.
Stayed 14 nights in Dec 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need additional bars around the pool and beach. The restaurants/buffets near the beach and pool should serve breakfast
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.
Stayed 6 nights in Jul 2025
Verified

8/10 Good

Aleksandr

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous. The room was clean. However, we discovered very small ants on the desk and on the wall. They were harmless but unpleasant.
Stayed 11 nights in Dec 2025
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, amenities, property conditions & facilities
Yes. Everything so clean. The staff are so kind.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Spectacular beach and ocean waters! Modern room, with motion detection lighting feature - fulfilling the sustainability brand promise. Delightful animals - including white peacock - roaming freely in natural habitat. Clean room and public spaces. Quality spa, which also offers massage services at beach or in jungle. Buffet and special restaurants offered wide variety of options. Christmas dinner was extraordinary!!!
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, affordable
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, loved it
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Cammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome!
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful rooms near the beach.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Hahsim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented resort
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Mykhaylo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy hotel. No problem with the room at all. Friendly personnel. The food was amazing. Will visit again.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Brett Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so much fun
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Adrianne

Liked: Cleanliness, amenities, property conditions & facilities
Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Matthieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!
Stayed 10 nights in Apr 2024
Verified

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
Stayed 4 nights in May 2025

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