Andaz Mayakoba a Concep by Hyatt - All inclusive

Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Premium bedding, minibar, in-room safe, desk

Beach Area Suite | Premium bedding, minibar, in-room safe, desk

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar
Pet friendly

Explore the area

Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

El Camaleón Mayakoba Golf Course
‪6 min walk‬
Quinta Avenida
‪8 min drive‬
Maroma Beach
‪13 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪50 min drive‬

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Room options

Andaz King

Very good

538 sq ft
Sleeps 3
1 King Bed

Lagoon View King

Exceptional

538 sq ft
Lagoon view
Sleeps 3
1 King Bed

Lagoon View Double

Very good

538 sq ft
Lagoon view
Sleeps 4
2 Double Beds

King Beach Area

Wonderful

538 sq ft
Sleeps 3
1 King Bed

Double Beach Area

463 sq ft
Sleeps 4
2 Double Beds

Ocean View Studio

710 sq ft
Ocean view
Sleeps 3
1 King Bed

Lagoon View Suite

1076 sq ft
Lagoon view
Sleeps 4
1 King Bed

Beach Area Suite

1076 sq ft
Sleeps 4
1 King Bed

Beach Front Studio

710 sq ft
Ocean view
Sleeps 3
1 King Bed

Andaz Suite

1076 sq ft
Lagoon view
Sleeps 3
1 King Bed

Bi-level Suite

1873 sq ft
Sleeps 4
1 King Bed

Beach Front King

538 sq ft
Ocean view
Sleeps 3
1 King Bed

Ocean View Suite

1076 sq ft
Ocean view
Sleeps 3
1 King Bed

Beach Front Double

538 sq ft
Ocean view
Sleeps 4
2 Double Beds

Beach Front Suite

1076 sq ft
Ocean view
Sleeps 4
1 King Bed

Andaz Double Bed

Wonderful

538 sq ft
Sleeps 4
2 Double Beds

About the neighborhood

Playa del Carmen

El Camaleón Mayakoba Golf Course is a short stroll from Andaz Mayakoba a Concep by Hyatt - All inclusive, and other popular attractions like Quinta Avenida are within a 10-minute drive. This 214-room, 5-star resort has 2 outdoor pools along with a private beach and a full-service spa.

View more Resorts in Playa del Carmen

What's nearby

El Camaleón Mayakoba Golf Course - 6 min walk - 0.4 miles
Gran Coyote Golf - 3 min drive - 2.2 miles
Tres Rios Ecopark - 7 min drive - 3.1 miles
Quinta Avenida - 8 min drive - 5.7 miles
Maroma Beach - 13 min drive - 6.8 miles

Getting around

Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

‪Cafe Antoinette - ‬5 min walk
‪La Copa - ‬6 min drive
‪Coco Café - ‬6 min drive
‪Las Brisas Restaurant & Lounge Bar - ‬6 min drive
‪La Laguna - ‬4 min drive

About this property

Andaz Mayakoba a Concep by Hyatt - All inclusive

Luxury resort on the beach, with 2 outdoor pools

Andaz Mayakoba a Concep by Hyatt - All inclusive features a private beach, a full-service spa, and 2 outdoor pools. There's free parking and a free beach shuttle. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive resort include a 24-hour gym, a sauna, and free WiFi in public areas.

Guests can enjoy flat-screen TVs and stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and slippers. Balconies or patios, minibars, and coffee makers are also standard. Housekeeping is available on request.

A private beach and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Languages

English, French, Spanish

Similar properties

On the beach, white sand, sun loungers, beach umbrellas

Pool
All inclusive
Spa
Pet friendly

$613 nightly

Jul 4 - Jul 5

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Free beach shuttle
Free self parking on site
Limited onsite parking

Food and drink

A bar/lounge
A beach bar
A restaurant
Couples/private dining
Private picnics

Restaurants on site

Casa Amate
Cocina Milagro
Sotavento
Tinta del Pulpo
Vegan Bar

Things to do

18-hole adjacent golf course
2 outdoor pools
24-hour gym
Ecotours
Fitness classes
Free bicycle rentals
Full-service spa
Kayaking
Sauna
Scuba diving
Steam room
Yoga classes

Family friendly

2 outdoor pools
Free supervised activities for children
In-room babysitting (surcharge)
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Business services

Meeting rooms

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
Low-height counter and sink
No elevator
Raised toilet seat
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Built in 2016
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
Reception hall
Smoking not allowed
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Premium bedding

Bathroom

Bathrobes
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV

Food and drink

Champagne service
Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Minibar
Restaurant dining guides

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Free international calls
Iron/ironing board
LED lighting
Phone
Safe
Soundproofed rooms
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from March 2 2025 to May 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

This property welcomes pets for USD 100 per pet, per stay, plus a deposit of USD 100 per stay
Food and water bowls are available
Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet deposit: USD 100 per stay
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
This property uses a grey water recycling system and eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for golf tee times. Contact the resort at the phone number listed on your booking confirmation.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
There are no elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Andaz Mayakoba All Inclusive Package Concept Hyatt

az Mayakoba Inclusive Package

Andaz Mayakoba A Concept by Hyatt

Andaz Mayakoba A Concept by Hyatt All Inclusive

Andaz Mayakoba a Concep by Hyatt - All inclusive Resort

Andaz Mayakoba a Concept By Hyatt All Inclusive Package

Frequently asked questions

Are there all-inclusive options at Andaz Mayakoba a Concep by Hyatt - All inclusive?

Andaz Mayakoba a Concep by Hyatt - All inclusive is an all-inclusive resort and rates come with all meals and onsite activities.

Is free cancellation available at Andaz Mayakoba a Concep by Hyatt - All inclusive?

Andaz Mayakoba a Concep by Hyatt - All inclusive provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What can I see near Andaz Mayakoba a Concep by Hyatt - All inclusive?

This resort is located in Playa del Carmen within a short 6-minute walk of El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Gran Coyote Golf within a short drive.

Is parking available on site at Andaz Mayakoba a Concep by Hyatt - All inclusive?

Yes, self parking is offered for free at the resort.

Is a spa located at Andaz Mayakoba a Concep by Hyatt - All inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, prenatal massages, body wraps, and couples treatments.

Does Andaz Mayakoba a Concep by Hyatt - All inclusive include a casino at the property?

No, Andaz Mayakoba a Concep by Hyatt - All inclusive doesn't have a casino.

Is there an indoor pool at Andaz Mayakoba a Concep by Hyatt - All inclusive?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Andaz Mayakoba a Concep by Hyatt - All inclusive?

There are many amenities for couples at this resort, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Does Andaz Mayakoba a Concep by Hyatt - All inclusive have a hot tub?

Yes, some guestrooms at this resort feature private indoor spa tubs.

Does Andaz Mayakoba a Concep by Hyatt - All inclusive have a restaurant that serves breakfast?

Yes, Andaz Mayakoba a Concep by Hyatt - All inclusive serves breakfast for a surcharge at Cocina Milagro.

Does Andaz Mayakoba a Concep by Hyatt - All inclusive allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Andaz Mayakoba a Concep by Hyatt - All inclusive for a fee of USD 100 per pet, per stay. The property also provides food and water bowls. A deposit of USD 100 per stay is collected.

Are there connecting rooms at Andaz Mayakoba a Concep by Hyatt - All inclusive?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Andaz Mayakoba a Concep by Hyatt - All inclusive?

The closest major airport to Andaz Mayakoba a Concep by Hyatt - All inclusive is Cozumel Intl. Airport (CZM), which is 26.5 mi away (263 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 26.2 mi away.

Are there rooms with balconies that I can book at Andaz Mayakoba a Concep by Hyatt - All inclusive?

Yes, every guestroom at Andaz Mayakoba a Concep by Hyatt - All inclusive comes with a balcony with some featuring ocean or garden views.

Andaz Mayakoba a Concep by Hyatt - All inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Olha

Mar 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

8/10 Good

Todd

Traveled with partner

Feb 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff was excellent. The property is beautiful and secluded.

Stayed 4 nights in Feb 2025

10/10 Excellent

Kelsey

Traveled with group

Feb 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely

Stayed 4 nights in Feb 2025

8/10 Good

Leila

Feb 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

This was a great stay at the Andaz as usual! I am very sad that they are closing the hotel for renovations but I can’t wait to come back to the new hotel as the location is excellent!

Stayed 5 nights in Feb 2025

6/10 Okay

peter

Feb 24, 2025

The dining at Amate was very good in service and cuisine. Sotavento was good but not as I expected after Amate. Both restaurants had a very limited wine list of one selection of each variety - white, red, rose. The property is nice, however there were numerous times I noted beers cans, food containers, and trash about the property. They advertise hot tubs, but they are simply an area of the pool with jets. Most of the pool furniture is in need of repair. Overall as it is listed as 5 star, it is mediocre at best. There were employees who seemed to try, but at times you couldn’t find one.

Stayed 3 nights in Feb 2025

4/10 Poor

Jessica

Feb 23, 2025

Disliked: Property conditions & facilities

We stayed at this resort February 18 to 23rd. We had seen on the Hyatt website that, in early March, the hotel would be closing for a "re-branding". It felt like the hotel was mothballing around us....shutting down restaurants, starting to not have enough staff - either due to them finding other work or not needing them. I am disappointed that we weren't alerted that the resort was no longer running at "capacity"- we would have changed our reservation. The prior reviews had been really good, but they are in a different operating scenario at the moment. Unfortunate. Staff was still kind and trying their best, but running pretty ragged - everything was pretty slow. It would be good of Hyatt/Expedia to allow guests the options to make alternative arrangements for this last week or so before they shut down.

Stayed 5 nights in Feb 2025

8/10 Good

Carla

Traveled with family

Feb 22, 2025

Large beautiful grounds. Long distance to the beach-15 minute bike ride. They have golf cart transport. The hotel is closing, so many services reduced including restaurants and restaurant hours. No entertainment, not even music by the pool. No bars to speak of to sit and have a drink.

Stayed 7 nights in Feb 2025

10/10 Excellent

Abel

Feb 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excelent

Stayed 4 nights in Jan 2025

8/10 Good

Christian

Traveled with family

Feb 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Andaz is a beautiful, lush, peaceful place to spend a few days. Nice pools (the hot tub pool is very cool), solid beach. We stayed for 9 nights... There were things I really liked about the resort, and things I really didn't. On the positive side, it is very relaxing, it is well kept, and the staff try very hard. They are all a credit to the resort. I remember Enrique and Abraham from Sotavento especially. For an all inclusive, Tinto de Pulpo, Sotavento (lobster tail and oysters available), and especially Casa Amate (steak) are all very good. They are legit restaurants, particularly the latter two, with stellar service. If you weren't on all-inclusive, you would find the prices offensive. I don't know who sets the prices, but they are out of touch with reality.... On the less positive side, this resort does not offer much at all to fill your days. We loved biking around the resort, the butterfly and bee sanctuary, and the 40 minute lagoon eco cruise was very nice. But most everything else costs and wasn't good when we tried it (the hydro therapy at the spa, for example). They had a Super Bowl party, and charged $1300 pesos just for me to sit and watch the game, and eat and drink the same food included in all-inclusive. Very annoying. Then, on the last day we had a late flight, but they cut off all inclusive privileges at 12, so we had to pay extra for our last meal. Stuff like that leaves a bad taste and makes the resort feel cheap and unclassy. They need to reconsider.

Stayed 9 nights in Feb 2025

10/10 Excellent

Luis

Business traveler, Traveled with partner

Feb 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

👍

Stayed 4 nights in Oct 2024

10/10 Excellent

Yulia

Feb 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed staying at this place. Will definitely come back.

Stayed 4 nights in Jan 2025

10/10 Excellent

Mel

Feb 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Feb 2025

10/10 Excellent

Mufaro

Traveled with partner

Feb 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic spot. Really enjoyed our stay.

Stayed 5 nights in Jan 2025

10/10 Excellent

Samuel

Traveled with group

Feb 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

everything was great and worked out. The beach guys like a lot of tips or they ignore you the rest of the week.

Stayed 5 nights in Feb 2025

6/10 Okay

Sung

Feb 8, 2025

Disliked: Amenities

Bike is not safe. They are worn out. Hard to bike

Stayed 4 nights in Feb 2025

6/10 Okay

ki chul

Feb 8, 2025

Disliked: Amenities

Inconvenient and not much dining and lot of it’s out stock.

10/10 Excellent

Sarah Rachel

Traveled with family

Feb 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jan 2025

10/10 Excellent

Susan

Feb 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the quiet "vibe". Loved the pools. Loved the lagoon.

Stayed 7 nights in Jan 2025

10/10 Excellent

Gretchen

Traveled with partner

Feb 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful property and the employees were incredible.

Stayed 6 nights in Jan 2025

10/10 Excellent

Thelma F

Traveled with partner

Feb 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place. Food was excellent. Room was modern, comfortable and clean! Staff were very friendly and helpful. Beach was clean and beautiful!!

Stayed 5 nights in Jan 2025

2/10 Terrible

Leala

Feb 1, 2025

The property will be permanently closed in just over a month and it might as well be closed now- it was a 2 star stay

Stayed 1 night in Jan 2025

10/10 Excellent

Jamie

Traveled with family

Jan 31, 2025

Liked: Staff & service, amenities, property conditions & facilities

The property was lush, clean, and beautiful. Very well kept. Friendly service, beautiful pools, great beach, and the food was good too. Definitely a great place for a relaxing getaway!

Stayed 5 nights in Jan 2025

10/10 Excellent

yeongsook

Jan 30, 2025

Stayed 5 nights in Jan 2025

10/10 Excellent

Amreen

Traveled with family

Jan 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was amazing, they made our stay very enjoyable. My mom is a vegetarian, they accommodated our food preferences and she had a fun time. The food was made with fresh ingredients and we had no problems hygiene wise. The trees and plantation in the resort was stunning with all the fresh air. All the staff was super friendly and respectful. They made sure we were taken care off in all ways at all times

Stayed 6 nights in Jan 2025