Novotel Phuket Karon Beach Resort and Spa4.5 out of 5.0
Recent guest reviews
The staff at this Hotel are what makes the stay. The room was a little tired but the view from the balcony made up for this.Fabulous view of the ocean. Access to the town was easy, we walked everywhere. Staff worth special mention are Chef Rana,and the staff ,Bank,Dow,Jub and Sean. The staff of Reun Thong Restaurant Ms Yui and Ms Aueng
Every time when we plan to have a family holiday, Novotel Phuket Karon will always comes up! Location, friendly staffs, good service etc. Especially when they treat our young children very well in every mean. No need to think twice if you looking for family friendly place to stay in Phuket!
We had a family room bunks bed for kids. Should have a blockout screen separating the shower not frosted/clear glass...Only let down.... awesome location. Fantastic staff. definitely caters for the family. 10 min walk to the hub of karon across the road from the beach.
Admittedly this resort was a bit of a let down! The facilities were tired and dirty, the staff didn’t speak very good English and were not overly friendly, and the prices for some things were just crazy! Both pools had no grout between the tiles making them sharp and slippery, leading to cut toes, knees and elbows. The upholstered furniture in the common areas was filthy and in need of a very good clean, including the chairs in the breakfast buffet restaurant and the lounges in the main foyer. This was actually rather off putting while eating breakfast as it felt so dirty! Another off-putting thing at breakfast was the lack of cooling in the restaurant which lead to very hot and sweaty dining experiences, and food that looked warm and unappealing. The selection was also disappointing with many things not appearing overly fresh, and the dirty jars with messy condiments was also quite disgusting. And where is the vegemite?!?! This family prides itself in being a family resort, but it really didn’t feel that way! We got a bag of washing done at the resort at the start of our stay, without realising you could get it done in town for just $2.30AUD for 1kg, only to be charged $100AUD for the one bag, most of which were children’s clothes!! That’s just wrong!! And our friends ordered 2 glasses of milk for their babies overnight bottle on their first night, and it cost them $10AUD for 2 glasses!! Ridiculous!! The resort advertised activities for the children which never actually happened!! Signs were up everywhere advertising children’s movie nights in the restaurant area with popcorn and soft drink, something our children were very excited about, yet on delivering them to the said area we were told that as it was the week long celebration for the kings death no movie would be held, but they could just watch it in the kids club. Now this would have been fine if the kids club offered the same thing, but they simply said they could put on a DVD and there would be no popcorn or soft drink. While I realise this doesn’t seem a big deal, and I understand the respect required leading up to the kings memorial, my children were shattered and so disappointed! Take the signs down or alter them for the week, it’s not hard!! There was just so much about this resort that was disappointing, from the two sachets of coffee a day in the mini bar (which was also very limited), to the poor wiring in the rooms leading to tv’s/power points/lighting not working, to the torn or bleach stained towels by the pool, the attention to detail was very much lacking!! I would not class this resort as 4 Star.
We stayed here for 3 nights. Nice clean room and pools. Not right in the middle of the shops/markets but not too far of a walk to them. Beach across the road which was good as not as busy as the "main area", short walk to restaurants and massages on the beach. They have someone to help cross the road safely. 10 or so minutes to Bangla road if you want to venture there. Got room service the first night which was cold but they were apologetic. Yummy buffet breakfast, had a selection of everything. Only really annoying thing for us was the room had no wifi, we were told someone was coming to fix but didn't work the whole time we were there, not a biggie just good to be able to Google things to do etc. We found it cheaper to organise own taxi for day trips than price from hotel, however I guess you are paying for the convenience if you don't want to have to organise it yourself. Very friendly staff, I would stay there again :)
Good location, away from the messy Patong. The beach is on the other side of the road. There is always one security guard that helps you cross it, stopping the traffic. The hotel is in a walking distance to the center of Karon and the market. The staff is wonderfull, very competent and ready to resolve any kind of situation that can appear. The pool is perfect. The hotel is peacefull, quiet and the gardens are very well cared. The room was very good. The wi-fi was slow and unsteady away from the lobby, but worked perfectly there. Breakfast had variety, with western and Thai food. I would have liked to have more kinds of bread. I would definitely stay at this hotel again and strongly recommend it to everyone! Thank you Novotel Karon Beach!!
Great resort, loved every everything! No complaints.. I will be back in November for my 2nd trip, thanks to my great experience. My daughter is excited to have a pool outside our door again! Thanks Novotel!!
Loved our stay there wonderful staff rooms were spotless and very roomy.My foster daughter loved the pool.Stayed here then moved on to other hotel in patong.It made me appreciate the Novotel even more.Food was better while all staff were great Novotels staff where slightly more genuine.Would recommend this hotel as excellent value for money.
My husband and I stayed for 8 nights. We had a Delux room with balcony, the bed was huge and very comfy. The resort is quite large with 3 pools we always managed to find a sunlounge. The main pool has a swim up bar and staff service around the pool. There are two poolside bars and can get meals. Towels are well stocked. The staff are lovely and helpful. The day spa have great specials and a nice treat. The location is really good close to town and beach.the resort has a kids pool and kids club great for families
The Novotel Karon was not even close to being like the other Novotel properties, the hotel at one time was given the certificate of excellence by trip adviser but now needs desperate improvement. The Staff who understood English were excellent but others were not really bothered. We had booked a Plunge pool room but as the plunge pools were not working we were upgraded to a suite plunge pool. which was given to us at 4 pm even after having done an online check in, this was something we had not expected.The next day we opted for two adjoining rooms, Since we were travelling with children and required a room with two baths. Mr. Fuad was kind enough to provide us rooms with interconnecting doors , thus we took a room without a plunge pool. The duty Manager Fuad was excellent and helpful. The rooms were great well designed and clean only till we noticed the cockroaches in the bath, which was not acceptable. The room cleaning service was below par. We complaint once thereafter the Hotel staff looked into it and improved the cleaning facility, we had a manager come look at our rooms post cleaning for inspection, they too found it below par. The small cockroach problem was still there. Apart from that the pools are great specially the one with the pool slide the kids loved the slide. But the pool needs maintenance. the grouting in between the tiles if coming off and did hurt the kids when jumping into the pool. In fact all the three pools have the same problem. The Staff at the Slide pool was excellent, they have a lunch barbeque there every day with special kids menu. The kids loved it. The thai food was excellent. The staff at the Joes was very average, when we presented our free beverage coupons for drinks, we were told we cloud get only tea or coffee, where as on the voucher it was clearly mentioned what all could be ordered. Had to go once again to the hotel manager for help, she helped us out and instructed the staff accordingly. Quality of food and cocktails vary out here. Sometimes can be good sometimes a disaster. So after a point of time we just stopped complaining and preferred to eat out. Since we had a car we were mobile and went to nearby restaurants to eat and even explored places in patong specially juncylon. The beach is just a 3-4 minutes walk from across the road. great beach for kids , shallow in areas. clean. good amount of beach activities but expensive. Also a few eating areas right next to the beach. Overall the management staff and front desk very helpful but the hotel amenities and other staff needs desperate improvement and training. Also hope they look into the cleaning aspect to ensure that the cockroach problem is solved. Another suggestion would be to design the Suites with two baths or at least create cubicles.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Novotel Phuket Karon Beach Resort and Spa places you within a mile (2 km) of Karon Market and Karon Temple. This 224-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 3 restaurants. On the waterfront, it's also near Patong Beach and Big Buddha.
Relish the international cuisine at Horizon, one of 3 onsite restaurants, which serves breakfast, or enjoy the pool views at Joe Kools Pool Grill. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.
All of Novotel Phuket Karon Beach Resort and Spa's 224 air-conditioned rooms provide balconies, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.
Guests of Novotel Phuket Karon Beach Resort and Spa have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for THB 1400-1900 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1196 reviews