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Novotel Phuket Karon Beach Resort and Spa

4.5 out of 5.0

Recent guest reviews

The hotel, just around the corner from Karon town, and across the road from Karon Beach, was perfectly suited to my daughter and me. The staff were incredibly friendly, and the kid's club was perfect. The pools, all 3, were suitable for my size year old, and the slide at the kid's pool was surprisingly good for me also. Room service had variety and was prompt, although I didn’t try everything.

Just returned home from a wonderful 5 day luxurious stay with this fantastic Hotel. Great meals, service, accommodation, staff and particular praise for young Saw who took great care of us and our needs. First class rooms, exceptional quality linen and housekeeping service, after coming back from an exhausting day out, it was nice to return to a beautifully made up room again. Fantastic Buffett breakfast every morning, in the Horizon Restaurant with a menu hard to criticize. Lovely freshly cooked eggs any way you like, cereals, pancakes, bacon, vegetables and the like. Too many to mention, but all nicely fresh and presented. Experienced some wonderful Thai cuisine in the Champions Bar and Joe Kools, where we met the wonderful Saw. Enjoyed lounging by the pool or sitting at the swim-up bar, where from 4:00pm til 6:00pm you had Happy Hour and could enjoy the many varieties of delicious Cocktails. Once again thank you to all the wonderful Staff, Chefs, behind the scenes people who never get a mention, Front Desk people and especially to our new friend Saw! Thanks for making our experience with you one to remember. WE WILL RETURN!!!! Highly recommend!!

My 8-day-stay at Novotel was not fun as i expected. But 1st I want to give credits to the guest service personal n also the taxi driver that waited for me for a long time at the airport due to my delayed flight. Ok, let me just share my review about my stay. First arrived to my room, i smelled something teribble,mouldy smell, almost like urine smell, yes it's bcause u need to turn the aircond on. But can u imagine if u get cold n turn it down abit, u will definitely have to deal with the terrible smell. I request for air freshner from the house keeping department, they came to freshen the bed, curtain, almost every corner of the room. It was ok for awhile but, the smell came back so I had to just deal with it. Wanted to change my room, but im sure it will be the same condition also since so many reviews about the mouldy smell here. Didnt rest well bcause my room was just ontop of the gym, so i could hear the loud noise. Thats my review for my room. About tranportation to Patong, yes if no shuttle available, u hve to get a taxi which cost u THB400 but u get to go directly to Jungceylon. For me, Jungceylon is the most convenient drop-off point or meeting point. I don't understand why the hotel shuttle drops u off at HardRock cafe? Just curious. Overall, staffs r good, very attentive, and courteous. The hotel just need to get rid the mouldy smell in the rooms. Thank you and good day!

This place is nice but I booked this hotel thinking it has a private beach of its own as shown in their website gallery but it was not the case although the Karon beach is across the road it's a public beach. overall facility very good, the best thing is after check out also they give you a room to shower and change if your flight is in the night.

Set in outskirts of Phuket among mountain and open reception impressed me. Place one can come to relax, chill and enjoy Phuket at leisure. Rooms are very spacious, on ground have Jacuzzi outside. Two swimming pool on property, good breakfast thought less vegetarian options. Very courteous staff.

This place is nice, we had plunge pool room which was very refreshing and all the food was great and not bad prices either. The staff are all lovely (I haven't met too many nasty Thai people ever really). Swim up bar is great and we also had lunch while sitting in the pool drinking cocktails (perfect way to spend a Monday don't you think?). The first of 3 resorts we're staying at on this trip, this one gets my tick of approval certainly 👍 well done Novotel 😊

We can only say good things about the hotel and the staff. The staff will do al they can to make your stay a truely 4.5 star stay. I read something about there not being a parking? Well there is, even with a 24h parking gard. To get there you neef to drive around the cirkel and take the small street behind the hotel. Ask the staff and they will tel you how to get there. We were surpriced with a free room upgrade because we were long staying guests. Our plunge room was big enough but we were tranferred to a 2 room studio with a langer pool and a bath in the bathroom. Novotel Karon thank you for a perfect vacation. You won our harts.

We would like to thank the staff at Novotel karon resort for a wonderful holiday. The customer service was fantastic, they were always helpful & friendly. The rooms were clean & beds comfortable. Breakfast was always fresh & there was lots of other options for lunch & dinner & anything in between.

We stayed here for 10 nights as part of a scoopon deal. The price was great and we were generally happy with the service. We had a suite with lounge room bathroom and main bedroom. I was surprised at how small it was as I had seen reviews saying the rooms are huge. My 3 and 4.5 year old slept in the lounge room on a sofa bed which had a trundle underneath, the staff put kids character sheets on and the kids were happy. The king bed was a little hard but pretty comfortable for a Thai bed so we were happy. The bathroom was large and the shower had both a normal shower head and a rain shower, it was bliss! They talk about saving trees by reusing towels but there was no where to hang them to dry. This needs to be looked at. Also somewhere to hang washing would be good The toilet got blocked 3 times and they fixed it within an hour so all good. We had great weather while we were there except for the last two days. The bathroom ceiling was leaking during our last day. Room122 needs to be fixed. I had quite a few massages as part of the package, the ladies were lovely and the massages delightful. They also allowed me to combine vouchers as my husband wasn't interested in having massages (lucky me). My family was quite ill while we were there and spent a lot of time in our room recuperating, the staff were very helpful with giving us food from breakfast to take back to our room and accommodated our special requests in room service. The pool was nice and clean but lacking in shaded areas maybe a cover can be put up at least in the kids pool? The whole place is made for families and they do movies every night for kids and the staff dress up in costumes and are very friendly to the kids, the kids club is very well set up so it was surprising how disinterested the kids club staff were in the children. While we were there every time I took my kids in the staff completely ignored us and to be honest I didn't see the m interacting with any other kids either. Maybe they need a lesson from the wait staff on how to be with kids. We stayed at the novotel in nusa dua Bali last year and the staff in their kids club were amazing! As part of our deal we had a free drink for each adult each night, we were supposed to be able to choose a cocktail beer or soft drink however the vouchers said cocktail and the staff refused to give us a cheaper drink instead, very weird. When we asked about it on checkout we were given a 10% discount on our food and beverage. Two things that I think could be changed quite easily and would make people like me happy is to have a freezer for ice cream at both pool bars rather than having to wait 20 minutes and the icecream to be soft by the time it gets from the main restaurant and also to use fresh/frozen fruit in your smoothies/daiquiris rather than that syrup stuff. Oh and an on site convenience store would be great for little things like icypoles, panadol etc rather than having to walk 10 minutes to the town Most of the staff were lovely and we were quite happy despite being ill. Thank you

I have mixed feelings about this hotel. While there were experiences that makes it a good one, there were those that makes me feel otherwise. Pros 1. Excellent hotel for family, especially those with young children. The kids pool and kidz world is excellent. The appearance of minion at the breakfast place also definitely brought joy to my 2 and half year old boy. 2. The staff were very friendly towards kids. 3. Room and cleanliness is decent. 4. The layout of the overall hotel is decent and gives a sense of relaxation. 5. Location is right at the road side, so it's easy to go out and get a taxi. Cons 1. The breakfast menu does not change at all for the 3 days we were there. Majority of the items except the cooked food like noodles were exactly the same. 2. The staff at the horizon were sluggish, doesn't seem overly interested in clearing used plates. 3. The toiletries provided were basic. I understand that they are trying to conserve items and it's available upon request, but I reckon they could at least put a notice to say so rather than assume everyone would know. I get the impression of a 3 star hotel when the toiletries are basic like that. 4. Aircon had issue on our 1st night. Called the reception but it took them forever to come that i had to call again and ask them to come the next day instead because my boy fell asleep. 5. Wifi speed was mediocre. Not overly sure if I'll make another stay at this hotel.

Room options

Deluxe Room

King 1 | Sleeps 3

Superior Room, 1 King Bed

King 1 | Sleeps 3

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Family Room

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 1146 reviews