4.3
out of 5
"Very good!"
See all 16 reviews
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Recent guest reviews
Beautiful hotel!! Excellent experience right across from the beach!!
hotel gave us an upgrade to a corner room with wrap around balcony and good views of the ocean. friendly staff
Its a decent hotel but no way is it 5 stars. My room was in desperate need of a makeover. The hotel grounds are well kept. The food is not great neither or the drinks. The hotel needs to come up with a solution to hotel guests poor pool chair etiquette.
If I was to go back to Phuket I would stay here again for sure. Awesome property, comfortable everything, and a very friendly staff. 5 stars all around.
Beautiful location, great amenities, pleasant staff - overall excellent stay
First, the house-keeping service was not consistent. On various days, TP or towels were left out and when we called, the lines would be busy. Then, every time we turned on the AC, there was an annoying knocking noise. Althought when one was tired, it didn't prevent one from sleeping, one should not expect this from a Hilton property. The restaurants, while good, were expensive and boring. On the other hand, the landscaping is beautiful giving the sense of a true tropical paradise. The location is great - close to Karon Beach, and within walking distance to shops and restaurants. And we love the pools, all six (?# of them. The property is children and family friendly. We started planning for this vacation late #2 weeks in advance) and was pleasantly surprised to find a resort this good.
Nice hotel with excellent location. Suggest garden view on higher floor room. seaview & low level may not be a good choice, guess what I'm trying to tell.
the place is well located and the natural beauty is awesome. staff are friendly and responsible. good walking paths within the garden. beach is good but not so clean.
Wow what an amazing place! The beach is beautiful beyond compare, and the resort is gorgeous too. Three great pools, and gardens that are really special. On the average side - the health club is just okay (but great tennis courts), and skip the main restaurant since it's boring western food like club sandwiches -- eat at the Thai restaurant instead if you eat at the hotel, it's authentic and delicious. The location is decent since it's a quiet beach but located very near the nightlife area of Patong (don't miss!) and the town of Phuket so excursions are easy. Last but not least -- very friendly staff! Had a great stay here.
Nice overall, but the furniture in the rooms was a little old.
nice hotel but a long way away if you want any night life
I loved everything and you should look no further BOOK this hotel its worth the money great pools, service, and location.
A surprise 20th anniversary gift saw me whisk my wife away to Thailand -- Phuket & Bangkok. The Hilton was quite nice, and I may have rated it higher, but it doesn't compare to the LeBua at Bangkok where we stayed next. (The service at the LeBua was nothing short of extraordinary.) The Hilton was quite nice -- the location was fantastic, the room excellent, the amenities fine, the breakfast very good, and basically we spent all our evenings just walking along the beach, shopping -- and taking tours. The staff were polite and friendly, but that was about it. To be clear, were I to go to Phuket again (and we probably will), I would definitely consider the Hilton -- it was perfectly fine, and I may well stay there again. (But if I go to Bangkok again, I will never stay anywhere but the Lebua.)
Incredibly clean well appointed rooms. Be sure to ask for a remodeled room. Beautiful property with lots of outdoor sitting areas with great views of the lagoons or mountain behind. The pools are surrounded by palm trees and lush vegetation. Great place to relax. Buffet breakfast breakfast was outstanding. The coffee shop is very good but a little pricey. Food at the hotel restaurants are a little pricey too. Location is great. Lots of shops, bars, and restaurants just a 10 minute walk on either side of the hotel along the beach road. Taxis and buses are also readily available along the beach road. Most tourist attractions,other beach towns, and the airport are easily accessible from this hotel. Be sure to negotiate with the taxi or tuk tuk drivers as prices vary widely. The beach in front of the hotel is beautiful and very clean however, the beach chairs and umbrellas have to be rented. Cost is 200 bhat for 2 chairs and an umbrella. Worth the price. The staff at this hotel put it over the top. They were all extremely friendly, polite, and attentive to all our needs. Their English may be limited but they make every attempt to be hospital. Overall, it's a great place to stay
we were five friends, and we all reserved online. I was supposed to have the best room, because I paid the higher rate compared to my friends. However, one friend got a very good room, and the others got O.K. rooms. My room was far from everyone else, and it was very bad. Old room with old furniture and the smell was bad. I went back to the front desk and asked to change the room. They told me that I had to pay more. About $19 more per night. I agreed. Then they told me that they did not have any rooms available. Then, when I decided to leave the hotel, they changed my room. However, the other three friends were able to change to similar rooms as mine the next day without having to pay the extra charge. Not a good practice, specially for Hilton. Not happy at all. I was surprised even when I agreed to pay the extra charge, one the front desk staff told me that they did not have any room other than the first one! Another staff agreed to change my room. Also, my other three friends all got better rooms without having to pay extra fees. Why the first staff refused to change my room initially is beyond me!
beautifull location and view, many activities, very courtious and helpfull employees, very clean and well maintained rooms and grounds. would highly reccommend
Hotel highlights
- Walking distance to Karon Beach
- Free valet and self parking
- Onsite dining
- Spa
Karon Beach is within a 5-minute walk of Hilton Phuket Arcadia Resort & Spa while other popular sites like Kata Beach are within a couple of miles (3 km). This 662-room, 5-star hotel welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and 4 restaurants.
Dining
Get your fill of Italian cuisine for breakfast, or dinner at Buon Appetito, one of 4 onsite restaurants, or enjoy the garden views at Thai Thai Restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 11 AM.
Rooms
43-inch an LCD TV are available for entertainment, and guests can stay connected with WiFi. Beds sport premium bedding and pillow menus, and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a furnished balcony, a refrigerator, and a minibar.
Property features
Guests of Hilton Phuket Arcadia Resort & Spa have access to a full-service spa, 5 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for THB 1400 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach hotel include a 24-hour fitness center, a sauna, and outdoor tennis courts.
Guest reviews for Hilton Phuket Arcadia Resort & Spa
Everyone
Beautiful hotel!! Excellent experience right across from the beach!!
nice hotel close to beach
Everyone
hotel gave us an upgrade to a corner room with wrap around balcony and good views of the ocean. friendly staff
Review comment
Gian responded on Jun 6, 2018
Dear Ana, Thank you for taking a moment to write this lovely comment about your recent stay at Hilton Phuket. I am very happy to see that you were satisfied with our staff, views and premises. Please note that we have taken note on your feedback regarding our rooms and will take this into consideration as we consistently focus on upgrading our facilities in order to meet our guests' expectations. Ana, thank you once again for choosing Hilton Phuket as your preferred accommodation for spending your vacations in Thailand. We are looking forward to welcome you back very soon! Warm Regards, Tim Tate Director of Operations
not 5 stars
Everyone
Its a decent hotel but no way is it 5 stars. My room was in desperate need of a makeover. The hotel grounds are well kept. The food is not great neither or the drinks. The hotel needs to come up with a solution to hotel guests poor pool chair etiquette.
Review comment
Gian responded on Dec 31, 2017
Dear Guest, Thank you for taking a moment to write this comment regarding your recent stay at Hilton Phuket. While I am glad to see that you liked our resort's grounds, I have taken note on your comment about our rooms, food & beverages and pool chairs. Kindly note that we will work hard in order to improve these aspects as our main focus is to meet our guests' expectations and deliver an exceptional experience to them. Thank you for choosing Hilton Phuket Arcadia Resort & Spa as your preferred venue where to spend your holidays in Phuket. We look forward to welcome you again in the future. Warm Regards, Tim Tate Director of Operations
wow!!!
Everyone
If I was to go back to Phuket I would stay here again for sure. Awesome property, comfortable everything, and a very friendly staff. 5 stars all around.
amazing
Singles
Beautiful location, great amenities, pleasant staff - overall excellent stay
a good last minute find
Families
First, the house-keeping service was not consistent. On various days, TP or towels were left out and when we called, the lines would be busy. Then, every time we turned on the AC, there was an annoying knocking noise. Althought when one was tired, it didn't prevent one from sleeping, one should not expect this from a Hilton property. The restaurants, while good, were expensive and boring. On the other hand, the landscaping is beautiful giving the sense of a true tropical paradise. The location is great - close to Karon Beach, and within walking distance to shops and restaurants. And we love the pools, all six (?# of them. The property is children and family friendly. We started planning for this vacation late #2 weeks in advance) and was pleasantly surprised to find a resort this good.
nice one
Couples
Nice hotel with excellent location. Suggest garden view on higher floor room. seaview & low level may not be a good choice, guess what I'm trying to tell.
very good and lovely place
Families
the place is well located and the natural beauty is awesome. staff are friendly and responsible. good walking paths within the garden. beach is good but not so clean.
great, beautiful, wonderful place!
Couples
Wow what an amazing place! The beach is beautiful beyond compare, and the resort is gorgeous too. Three great pools, and gardens that are really special. On the average side - the health club is just okay (but great tennis courts), and skip the main restaurant since it's boring western food like club sandwiches -- eat at the Thai restaurant instead if you eat at the hotel, it's authentic and delicious. The location is decent since it's a quiet beach but located very near the nightlife area of Patong (don't miss!) and the town of Phuket so excursions are easy. Last but not least -- very friendly staff! Had a great stay here.
nice place, but shouldn't be 5 stars.
Couples
Nice overall, but the furniture in the rooms was a little old.
Hilton Phuket Arcadia Resort & Spa
333 Patak Road, Karon, Phuket 83100Hotel Amenities
Hotel Area
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Dear Guest, Thank you for taking the time to write this lovely feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. It is a delight knowing that you had an enjoyable experience with our hotel's strategic location. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we are all looking forward to hosting you again very soon! Best Regards, Markus Kosch General Manager