Property seems like it used to be good. It has all the amenities – pools, bars, spa etc. and is in a great location but most of them were shut down, which is understandable because they were just opening back up after Covid. The hotel seemed severely understaffed and there were long waits for services as a result. It is also very aged, which is very visible throughout the property. Overall we had a nice stay and most of the staff were friendly. The one thing that made us a little upset however is upon checkout the front desk staff added an extra random charge to our tab for almost $5,000 baht, which we questioned the manager about. He took the list of charges back from us, shredded it and printed a new one without the extra charge and did not provide any explanation as to what the charge was for. We think it was simply a tactic to stiff us out of extra money. Overall, I would highly recommend the food and the spa services (esp. the spa staff who were all very nice, professional, and accommodating). We went to the spa multiple times during our stay.
The best hotel I have stayed in. Very clean, fantastic staff, great food and located on the beach.
This hotel is so beautiful and we had such an amazing experience on our stay in Phuket. they did this amazing candle lit 5 course dinner for my birthday on the beach, my boyfriend said they let him pick out everything from the drinks to the food it was a surprise I had no idea and every course was amazing and they had music and took our picture. The rooms are to die for. We got the one with the jacuzzi outside and we used it almost every day. and the beach is on there property so you can go down to the beach after the pool. Love and enjoyed our stay here.
Very good for family with kids, the staff was nice but can be better, the pool in the room was very cold
Very posh resort on gorgeous beach. Front desk staff needs to be made more aware of all promotions.
Nice hotel good location good restaurants quiet beach very kid friendly hotel
Overall ok experience. Beds need to be updated as they’re not comfortable. Shower water pressure and temp was very erratic. Also received food poisoning on on evening from their Cove restaurant.
The average rating reflects my experience in the Luxury Pool Suite. The location is perfect - quiet, access to beach, great restaurants and breakfast buffet, very friendly staff. Ideal location for a family holiday. As to the premium rooms, luxury pool suites... save your money.... the room pool is of no use since the pool is not heated and water is freezing (while 35C outside). This is very disappointing.
We stayed here for 2 days- the location is amazing with immediate access to the beach. The water park was actually fun even for adults and there is also a separate pool for adults only that is quieter. The only thing was the hotel rooms are a littl bit older and it shows in the smaller details. Our shower door did not close properly, the AC did not work properly and all the towels had old stains. With that being said, I would still consider staying here on a return visit because the location cannot be beat and that makes a huge difference with this trip.
We had a fabulous time at the resort. You can't ask for anything more. Close to the beach great pool side amenities as well as impressive restaurants.
we were a family of 4 including two young ones: 2 & 4. Everything was provided for us. Very accommodating. We actually found time to relax. Would go back again.
the hotel is a rip off, very expensive, the food is very expensive. They will not let you use a outside taxi service and charge you double the price. The staff is incompetent and cant answer the most basic question. The sewer system was being worked on and the room smelled. There is a giant pipe running down the beach into the sea. I know they cant control this but the beach is littered with trash that must wash in from the sea. It is disgusting, trash, plastic, bottles. I dont know why anyone would want to go there.
Centara Grand Beach Resort Phuket places you next to Karon Beach and within a few miles (5 km) of other popular attractions like Kata Beach. This 262-room, 5-star resort has 3 outdoor pools along with a full-service spa and a free water park.
Get your fill of international cuisine for breakfast, lunch, or dinner at The Cove, one of 3 onsite restaurants, or enjoy the ocean views at Mare. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Balconies or patios, minibars, and coffee makers are also available.
Centara Grand Beach Resort Phuket features a full-service spa, 3 outdoor pools, and a free water park. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for THB 1800 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a lazy river, a children's pool, and a gym.
Property seems like it used to be good. It has all the amenities – pools, bars, spa etc. and is in a great location but most of them were shut down, which is understandable because they were just opening back up after Covid. The hotel seemed severely understaffed and there were long waits for services as a result. It is also very aged, which is very visible throughout the property. Overall we had a nice stay and most of the staff were friendly. The one thing that made us a little upset however is upon checkout the front desk staff added an extra random charge to our tab for almost $5,000 baht, which we questioned the manager about. He took the list of charges back from us, shredded it and printed a new one without the extra charge and did not provide any explanation as to what the charge was for. We think it was simply a tactic to stiff us out of extra money. Overall, I would highly recommend the food and the spa services (esp. the spa staff who were all very nice, professional, and accommodating). We went to the spa multiple times during our stay.
The best hotel I have stayed in. Very clean, fantastic staff, great food and located on the beach.
This hotel is so beautiful and we had such an amazing experience on our stay in Phuket. they did this amazing candle lit 5 course dinner for my birthday on the beach, my boyfriend said they let him pick out everything from the drinks to the food it was a surprise I had no idea and every course was amazing and they had music and took our picture. The rooms are to die for. We got the one with the jacuzzi outside and we used it almost every day. and the beach is on there property so you can go down to the beach after the pool. Love and enjoyed our stay here.
Very good for family with kids, the staff was nice but can be better, the pool in the room was very cold
Very posh resort on gorgeous beach. Front desk staff needs to be made more aware of all promotions.
Nice hotel good location good restaurants quiet beach very kid friendly hotel
Overall ok experience. Beds need to be updated as they’re not comfortable. Shower water pressure and temp was very erratic. Also received food poisoning on on evening from their Cove restaurant.
The average rating reflects my experience in the Luxury Pool Suite. The location is perfect - quiet, access to beach, great restaurants and breakfast buffet, very friendly staff. Ideal location for a family holiday. As to the premium rooms, luxury pool suites... save your money.... the room pool is of no use since the pool is not heated and water is freezing (while 35C outside). This is very disappointing.
