Alpina Phuket Nalina Resort & Spa4.5 out of 5.0
Recent guest reviews
We stayed at Alpina in Phuket and a much more upmarket hotel in Bangkok but would have to say, Alpina had the edge on service and staff. Like a number of other hotels in Phuket, Alpina is older and facilities could do with an upgrade, but front desk staff and the hotel taxi service made life easier and our stay so much more enjoyable. Thank you Kathy Bosstiwek and Mr Pong! Kathy helped us organise (more economically) taxi runs from Kata to Talang (these are not cheap) and answer any touristy-type questions we had. When we couldn't get a driver, she kindly ran us out to Talang, and secured a driver for a second outing. Communication can be a problem in Thailand so it was a bonus to deal with a manager who speaks excellent English and who goes the extra mile. Mr Pong runs the hotel's taxi service (local taxi was surprisingly more expensive) and was very helpful, suggesting activities and getting us to sights quickly. Both were very generous, coaching us local Thai lingo and protocols! Alpina is pretty central, has a good pool and we loved the way it is nestled up against hills, with a view of the back of the head of the Big Buddha. The Alpinabreakfast was excellent with both Thai and western dishes. Our Bangkok hotel had a bigger buffet but was surprisingly disappointing. Local service as we experienced at Alpina, is not guaranteed in Bangkok.
Nice hotel with 4 star rating, but not as good as the 3 star rated hotel we just came from, so I will compare the 2 here. Big Roms and we had one with direct acces to the pool Straight from our own balcony. Cool :-) Free and easy WiFi with No password. Unfortunately There where No mosquito net in front of the Doors to the balcony like on the first hotel we stayed at, so we had to keep the Doors closed at All times since There were many musquitoes. The airconditioning was very cold and windy Even on the lowest setting and the fan/ air output was directly above the bed, wich was to cold so we had to turn it off at night. The pool opening hours was only from 10 AM to 7 PM, and There were No playing things or floating devices. On the first hotel the pool was open from 8 AM to 9 PM and they had playing things and floating devices. But it is still a big and Nice pool for All ages :-) Nive View looking up on the Mountain and the hotel looks fine and clean. Great pizza from the hotel restaurant and Nice drinks from the poolbar. Friendly and helpful staff. Small but Nice gym on the 5th floor, but it could use 1 or 2 more excercice / training machines. Not a lot of equipment, but the things they do have is good Quality. The area where the hotel is located is ok, but There a lot of massage places, tailors and other sellers that All want your attention when you walk the 5 minutes to the local supermarket (Family mart), and the walk to the beach is long and by a narrow bad smelling path along a canal. At the first hotel, shopping and the beach was only 2 minutes away. Thankfully This hotel here offers Free shuttlebus directly to the beach from the hotel every hour :-) Lots to see in the area, since the hotel is very central. All in All a Nice hotel, but it needs som few adjustments as listed above to earn it's 4 star rating, when compared to the cheaper 3 star rated hotel we just came from.
We enjoyed our stay at Alpine.Really serviceminded staff, a large breakfast buffet with a large selection of food from overall the world. Good and clean poolarea, and if you want to go the beach they offer a free bus. Quiet location but in go distance to shops and restaurants.
Thank you Alpina Phuket Nalina Resort & Spa for a fantastic stay! We stayed at 3 different hotels for our trip to phuket, while we loved the other 2, we stayed at Alpina the longest and we are already talking about our next trip back. We booked the thainess package and got a room upgrade. (which was unexpected in peak season) the room was amazing!! Our own balcony with direct access to the pool. We were beyond stoked! I researched a lot of hotels in phuket and still think Alpina's was the best. Massive, with separate kids pools with Lots of little nooks to escape people. There were lots if different types of people staying here, which makes sense as its perfect for family's but big enough for couples to have quiet chilled time together. The resort offered a free bus to the beach every hour but we (a couple in our 30s & 40s) preferred the walk and explore each day. Was only about a 10-15min walk but you pass heaps of shops, restaurants & those delicious ice-cream stalls the whole way. We found that walk from the hotel to the beach enjoyable enough that we did it 1-3 times a day sometimes. The buffet breakfast was large and varied with something to please everyone. We really loved the setting of the resort, it's kind of perched on a lagoon with hundreds of fish (which the boyfriend loved) I read some reviews before we arrived about the resort being old and outdated. We didn't find that at all and wonder just how fussy and delusional people can be. We will definitely be coming back! Also would like to thank one of the ladies (the taller one) on the desk the day we check out. We checked out at 12 but our flight wasn't until 10pm so we were allowed to leave our bags and left for the beach for the last time when we got back we were hot, gross and sweaty and she offered us use of the showers with towels and soap before our flight. We were extremely grateful. Thanks again Alpina, we'll see you again!
We enjoyed our stay at Alpina. The rooms were a good size and nicely decorated. The breakfast was the best of any place I’ve stayed - huge variety and yummy! Staff were friendly and helpful. Location was excellent just a short walk from Kata beach and many restaurants and shops with walking distance
We booked and prepaid in advance and had to get the tourist police involved! We arrived at 23:30, called in advance around 14:30 to make sure the room was ok for our romantic trip. The room was a run down version of the dated pictures. The air conditioning did not work and there was a lizard in our room. The room was clearly not checked. The tried to downgrade us to an worse room without a shower and two single beds. We disagreed. The very unfriendly and aggressive receptionist said that the only person to fix the problem is the manager, who is back tomorrow. And if we don't take the downgraded room they would kick us out. "Sleep on street, no money back, go" in a very aggressive tone. We had to call the police who tried to get us to another hotel but this hotel refused to pay our money back to be able to book somewhere else! The local police advised us to file a complaint in Bangkok with the right authorities. The hotel agreed with the police that if we stayed one night in the downgraded room they will give us the room we payed for the next day. It is now 01:00 and we hope we do get the room we paid for. In my decades of travel, I have never had such an unfriendly and aggressive receptionist and such terrible service. Stay away from this hotel and if you have no other choice but this hotel then don't prepay as they will try to scam you once they have your money!
Close to restaurants. Many room options including private pool villas. Breakfast has a good spread. Staff are friendly. They helped to settle my airport transfer altho I did not book it through the hotel.
The pool is the best feature of this resort. There is plenty of seating and sun. The hotel staff were very helpful and friendly. The room layout was interesting and provided a nice view. Also the location was a convenient walk to the beach and shops, as well as the more challenging hike up to the Big Buddha.
We stayed for 7 nights in one of the private pool villas. Pros: - Villa very spacious. Private pool big. Great air conditioning. Great for a longer stay. - Housekeeping polite and competent Free hourly shuttle bus down to Kata beach useful Cons: - Poor wifi connectivity in room and lobby - Hotel’s concierge/lobby staff’s English was unfortunately poor and below what we expected from hotel staff. Communicating with staff was sometimes difficult for others, including us. Getting a taxi from the lobby was difficult on several occasions with the limited English (even when we made a booking the morning of the taxi booking). - Hotel’s transfer service wasn’t great and was a confused process even after we booked weeks in advance. Again, this comes from the poor English. Would recommend travellers consider organising your own transfers with an external company. - Compulsory New Year’s Eve buffet was overpriced and disappointing. No drinks (including water) were included in the very high price. Charge for bringing your own bottle of water or soft drink was 1200THB!!!!
Old hotel, dirt on walls, old aircon. Very hard bed. The hotel really need an upgrade. The location is okay and near the beach and the staff in reception is friendly and helpful. It could be more clean overall. I am not sure that I would stay here again.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Kata Beach within a short walk of Kata Porpeang Market, Alpina Phuket Nalina Resort & Spa is within a mile (2 km) of Dino Park Mini Golf. This 140-room, 4.5-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Also close to this Karon resort are Big Buddha and Chalong Temple.
Enjoy dining at Tropicana Restaurant, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served each morning for a fee.
All 140 air-conditioned rooms provide balconies or patios, refrigerators, and minibars. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, free bottled water, and safes are other standard amenities.
Alpina Phuket Nalina Resort & Spa features a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for THB 1700 per vehicle one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a fitness center, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 752 reviews