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Recent guest reviews

Pretty badd place to stay, very dirty bathrooms very old always scary. Only stay at this place of your desperate

One of the dirtiest places I've seen in my life. I ended up taking a nap because I was tired but I left after 4 hours and lost my money. A lot of street people in the parking lot. Not safe at all. I would never stay here again.

Barebone place for the money. Just a place to spend the night

The blankets smelled like dirt. The pillows were cotton balls.

It will be good if every room get a macroway. So they can easly warm food before eat it.

I would not recommend this property to anyone. The desk staff was friendly enough. But they should have warned me what was behind door number one. The lobby area and Streetside presentation wasn't that bad. But once you enter the actual Hotel it is a complete dump. The hallways a litter bin with obvious drug activity inside. There was literally blood stains graffiti and a used tampon on the floor in the hallway. This place is a rat hole Travelers beware!!! Out of morbid curiosity I proceeded to my room hoping that I was just seeing things after driving 15 hours because of that point a shower was more important than food. But entering the room there was evidence of vermin.. so I decided to cut my losses use the shower and rent a hotel room next door. The next day I decided to return to document what I saw so that I could share some of the highlights and return the passkey. And to my chagrin and surprise there was a young lady overdosing in the hallway approximately 3 Doors Down from my room. And it was obvious someone had been in the room in my absence.. stay away!

The only thing that was good was that it was close to the freeway and under 5 miles from downtown Phoenix

Old, in shady part of town. Ladies of the night present after 10:00pm across from property.

Please renew the hall way it smells smoke of cigarette

While this isn’t the height of luxury, I also didn’t pay for the height of luxury. My room was clean and my bed was comfortable. Any of the staff I interacted with was pleasant. The second night I stayed there the tv didn’t work. The staff was very accommodating and got us another room when the tv couldn’t be fixed.

This motel is the biggest piece of junk ever. It really means to be completely torn down and a Walmart built here. I can't even believe that Orbitz would have a property listed like this on their website for their valued customers to choose from. To make matters worse I spent $35 in Orbucks on it. The place was an absolute filthy mess and Personal safety was a bit of a concern. Anybody who reads this please spend more money on something else.

Exactly as described, this is not the best hotel but the amenities are ok, lightbulbs could be replaced, but this place has good staff to clean, it has a pool, and is conveniently located 6 minutes to downtown and 8 minutes to the airport by car. For the price, you cannot go wrong. Some homeless people come loitering around but this is common everywhere in Phoenix, overall I had a good experience and I would stay again.

W Thomas Rd Phoenix AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour front desk

Located in Encanto, Vacation Inn Phoenix is within a few miles (5 km) of popular sights such as Arizona State Capitol and The Van Buren. This 150-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

All of Vacation Inn Phoenix's 150 rooms are air-conditioned and have an array of amenities, including balconies or patios, phones, and desks. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries.


Property features

Guests staying at Vacation Inn Phoenix enjoy an outdoor pool, free WiFi in public areas, and a banquet hall. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

Guest reviews for Vacation Inn Phoenix

Everyone (79) Couples (2) Business (1) Family (3)
1
Everyone

Pretty badd place to stay, very dirty bathrooms very old always scary. Only stay at this place of your desperate

By on Dec 13, 2019

Review comment responded on Dec 21, 2019

Thank you for your review. Yes, we are an older hotel but do our best to keep it comfortable, we are very sorry that your room had issues like the ones mentioned. We will be working with our staff to correct them.

3
Partner Couples

By on Dec 9, 2019

Review comment responded on Dec 9, 2019

Thank You for taking the time to rate our property. We are always looking for ways to improve, please don't hesitate to reach out and let us know what we can do to make future stays more enjoyable.

1
Business Business

One of the dirtiest places I've seen in my life. I ended up taking a nap because I was tired but I left after 4 hours and lost my money. A lot of street people in the parking lot. Not safe at all. I would never stay here again.

By on Nov 12, 2019

Review comment responded on Nov 18, 2019

Thank you for taking the time to review us, we are so sorry that your stay was not what you expected, we do our best to keep a clean hotel, however it seems we missed the mark and for that again we are sorry. Thanks again for the feedback.

3
Everyone

Barebone place for the money. Just a place to spend the night

By on Nov 7, 2019

Review comment responded on Nov 18, 2019

Thank you for the review, we are always working on ways to improve.

2
Everyone

The blankets smelled like dirt. The pillows were cotton balls.

By on Oct 28, 2019

Review comment responded on Nov 4, 2019

Though we are an older hotel, we are also a low budget one and we understand that we are not for you. We pride ourselves on the clean and comfortable service that we provide, and we are sorry that we let you down. We wish you the best in your travels.

3
Everyone

It will be good if every room get a macroway. So they can easly warm food before eat it.

By on Oct 28, 2019

Review comment responded on Oct 28, 2019

We are truly sorry that this was an inconvenience for you but we do offer a microwave in the lobby that all guests can use at any time.

1
Everyone

I would not recommend this property to anyone. The desk staff was friendly enough. But they should have warned me what was behind door number one. The lobby area and Streetside presentation wasn't that bad. But once you enter the actual Hotel it is a complete dump. The hallways a litter bin with obvious drug activity inside. There was literally blood stains graffiti and a used tampon on the floor in the hallway. This place is a rat hole Travelers beware!!! Out of morbid curiosity I proceeded to my room hoping that I was just seeing things after driving 15 hours because of that point a shower was more important than food. But entering the room there was evidence of vermin.. so I decided to cut my losses use the shower and rent a hotel room next door. The next day I decided to return to document what I saw so that I could share some of the highlights and return the passkey. And to my chagrin and surprise there was a young lady overdosing in the hallway approximately 3 Doors Down from my room. And it was obvious someone had been in the room in my absence.. stay away!

By on Oct 13, 2019

Review comment responded on Nov 4, 2019

Dear Guest, we are extremely sorry with your experience at our hotel. Guest's safety is priority to us, and we do ask that anytime a guest feels uncomfortable to please notify the front desk so the proper authorities can be called. Our staff works hard to provide a pleasant stay for each one of our guests and we are truly sorry that we let you down.

2
Business Business

The only thing that was good was that it was close to the freeway and under 5 miles from downtown Phoenix

By on Sep 18, 2019

Review comment responded on Oct 2, 2019

Thank you for taking the time to leave a review.

3
Family

Old, in shady part of town. Ladies of the night present after 10:00pm across from property.

By , from Rio Rancho on May 2, 2019

Review comment responded on May 3, 2019

Dear Guest, we appreciate you taking the time to leave a review, though it sounds like your stay might not have been as comfortable as you anticipated. Guest's safety is priority to us, and we do ask that anytime a guest feels uncomfortable to please notify the front desk so the proper authorities can be called. Our staff works hard to provide a pleasant stay for each one of our guests and we are truly sorry that we let you down. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us.

5
Everyone

Please renew the hall way it smells smoke of cigarette

By on Apr 28, 2019

Review comment responded on May 3, 2019

Thank You for taking the time to rate our property, we will be working with our staff to make sure future guests have a better experience.

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