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The Clarendon Hotel and Spa by GreenTree

4.0 out of 5.0

The Clarendon Hotel and Spa by GreenTree

4.0 out of 5.0
Overview Reviews Amenities & Policies
401 W Clarendon Avenue, Phoenix, AZ
1-844-663-2269
3.8
out of 5
Average Guest Review
See all 200 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Couples
  • Business

Recent guest reviews

Loved the size of the rooms. Also the food at Tranquilo was very tasty. The staff all seemed to do a good job. Would’ve like the WiFi to be secure.

Got upgraded to a king suite from junior suite:) nice restaurant with happy hour by the hotel,

I have watched this hotel through an amazing makeover. The staff is attentive and enthusiastic, and the location is perfect.

Everything was just fine. The staff has be nothing but courteous and pleasant

I liked the sky lounge and.the room was great, however the neighbohood surrounding it is a bit on the scary side. It is a grest place to stay and relax for a getaway.

We were on 4th floor. Bar with live music was on the 5th floor right above us. Very loud. Hotel service fee was 20 dollars a night and the only thing we got from it was a Sprite. Paid for parking but one night the lot was full of cars that didn’t have passes.

Great pool area with a very large hot tub! Loved the 'group' cabanas and the roof top meeting place.

It was a bit far for us from anything we were doing. We weren’t that close to the airport or Scottsdale, and those were 2 of our main locations we wanted to be near. We booked there because they had a pool. The first day we went, they had no towels available and limited chairs, so we hung out in the pool, which was small but adequate. The 2nd day we headed down to the pool only to find that they were selling tickets for locals to come and use it to celebrate cinco de mayo holiday. So, it was packed and no where for guests to enjoy the sun and pool. Our room was nice and big, but we only had a screen on our window and no blind. So we were up each morning at the crack of dawn. The hotel is definitely old, but they are trying to keep it fairly neat and clean which was nice. Personally, I wouldn’t stay there again, mostly for the location and the unavailability of the pool. We came from Canada and were looking forward to spending a lot of time at the pool. I would rate this as a 3 star hotel. Definitely not a spa resort.

Breakfast not included, no hot coffee when I arrived or water available. Fitness center was adequate but not clean. The treadmill was broken. The front desk staff were not groomed well. Their appearance was not professional. The roof bar was nice until I saw a roach crawling on the floor. The hotel is in need of some new management and deep cleaning.

I really liked the place because it is funky and a bit Bohemian. If that’s not your thing, i’d suggest elsewhere.

Do not like that we had to pay to park on property.....crazy!

The property has a very nice pool and water wall. The place was booked with Spring Training fans. The location of the place is not that convenient. We booked a junior suite. The beds were comfortable but i found blood stain in the sheet. This is quite disturbing because I read another review for this place with the same comment. Doesnt management read the reviews and make sure it doesnt happen again?

The only good thing I can say about this hotel is that the beds and linens are very good.

Thought this would be the perfect place for a couple nights, and it looked great, but that was deceiving. Everyone was nice and friendly, and the breakfast at the restaurant was great, but that was about it. At the front desk was told about 'resort fee' which covered snacks and water bottles, which I was never offered. And still there were 2 bottles of water in the room at 4$ a pop for some reason. Elevator smelled like mold. The 'gym' looked like something out of a prison in a tiny enclosed space. Bed was comfy, but sheets were rough. Loud buzzing noise at the pool outside the window all night long woke me early. All power outlets in inconvenient places. First time they checked to make up my room was at 5:30 PM. While this spot looks chic and hip, it is in fact just dated and uncomfortable.

401 W Clarendon Avenue Phoenix AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in Encanto within 2 miles (3 km) of Heard Museum, The Clarendon Hotel and Spa by GreenTree is within a few miles (5 km) of other popular sights such as Phoenix Art Museum. This 105-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour fitness center.


Dining

Enjoy a bite to eat at Café Tranquilo, the hotel's onsite restaurant. Get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 42-inch a flat-screen TV with cable channels. Memory foam beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a refrigerator, and a safe.


Property features

Guests of The Clarendon Hotel and Spa by GreenTree have access to an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is offered for USD 10.00 per day. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and a 24-hour business center.

Room options

King

King 1 | Sleeps 2
from $79

King Junior Suite

King 1 | Sleeps 2

King Junior Suite w/roll in shower

King 1 | Sleeps 2

King Junior Suite View Poolside

King 1 | Sleeps 2

2 Queen Suite

Queen 2 | Sleeps 4

Guest reviews for The Clarendon Hotel and Spa by GreenTree

Everyone (70) Couples (49) Business (33) Family (23) Other (15) Friends (6)
4
Everyone

Loved the size of the rooms. Also the food at Tranquilo was very tasty. The staff all seemed to do a good job. Would’ve like the WiFi to be secure.

By , from Dillon, CO on Jun 24, 2019

Review comment responded on Jun 25, 2019

Thank you for your feedback, Dean!

5
Families

Got upgraded to a king suite from junior suite:) nice restaurant with happy hour by the hotel,

By on Jun 12, 2019

Review comment responded on Jun 15, 2019

Thank you for your feedback!

5
Business Business Travelers

I have watched this hotel through an amazing makeover. The staff is attentive and enthusiastic, and the location is perfect.

By on Jun 11, 2019

Review comment responded on Jun 11, 2019

Thank you for your amazing feedback! We are so glad to hear you enjoyed your time with us. I will be passing along your kind comments to the rest of our staff. Have a great afternoon!

5
Business Business Travelers

Everything was just fine. The staff has be nothing but courteous and pleasant

By on Jun 5, 2019

Review comment responded on Jun 5, 2019

Thank you for your feedback!

4
Everyone

I liked the sky lounge and.the room was great, however the neighbohood surrounding it is a bit on the scary side. It is a grest place to stay and relax for a getaway.

By , from Iowa on Jun 3, 2019

Review comment responded on Jun 6, 2019

Thank you for your feedback! We are in the midtown phoenix area, with quite a few apartment complexes and business buildings as well as the brand new Phoenix College of Nursing right across the street. Thank you for your kind words, we are glad to hear you enjoyed your time here! Please come back and visit us soon!

3
Families Families

We were on 4th floor. Bar with live music was on the 5th floor right above us. Very loud. Hotel service fee was 20 dollars a night and the only thing we got from it was a Sprite. Paid for parking but one night the lot was full of cars that didn’t have passes.

By on May 20, 2019

Review comment responded on May 22, 2019

Thank you for your feedback! We ensure that any music on our property is off by 10pm. Our Hotel Service fee includes unlimited snacks at the front desk, as well as unlimited sodas, coffee, tea, and your wifi and pool passes. People also use our lot for Tranquilo, and the life music we have on our SkyDeck on the weekends. We do hope you give us another chance in the future. Have a great afternoon!

4
Partner Couples

Great pool area with a very large hot tub! Loved the 'group' cabanas and the roof top meeting place.

By on May 17, 2019

Review comment responded on May 22, 2019

We are so glad to hear you enjoyed our HydroSpa and Sky Deck! We hope to see you again soon! Have a great afternoon

3
Everyone

It was a bit far for us from anything we were doing. We weren’t that close to the airport or Scottsdale, and those were 2 of our main locations we wanted to be near. We booked there because they had a pool. The first day we went, they had no towels available and limited chairs, so we hung out in the pool, which was small but adequate. The 2nd day we headed down to the pool only to find that they were selling tickets for locals to come and use it to celebrate cinco de mayo holiday. So, it was packed and no where for guests to enjoy the sun and pool. Our room was nice and big, but we only had a screen on our window and no blind. So we were up each morning at the crack of dawn. The hotel is definitely old, but they are trying to keep it fairly neat and clean which was nice. Personally, I wouldn’t stay there again, mostly for the location and the unavailability of the pool. We came from Canada and were looking forward to spending a lot of time at the pool. I would rate this as a 3 star hotel. Definitely not a spa resort.

By , from Kelowna, bc canada on May 15, 2019

Review comment responded on May 22, 2019

Thank you for your feedback, Buffy! We are in the midtown Phoenix area, no more than 3 miles away from Downtown Phoenix, and about 20 minutes from Scottsdale. Our pool can get busy at times but we make sure to prioritize our guests, always! We do hope you give us another chance in the future, have a great afternoon!

2
Business Business Travelers

Breakfast not included, no hot coffee when I arrived or water available. Fitness center was adequate but not clean. The treadmill was broken. The front desk staff were not groomed well. Their appearance was not professional. The roof bar was nice until I saw a roach crawling on the floor. The hotel is in need of some new management and deep cleaning.

By on May 11, 2019

Review comment responded on May 16, 2019

Thank you for your feedback, we include a $10 breakfast voucher for guests who book directly through our website or by calling directly. We do have a schedule to refresh the coffee and tea station, depending on the time of day it might have been right before it was time to switch out the pots. As for the Front desk staff, we are currently waiting on our uniforms to come in, and I will be sharing this review with our Front Desk Manager to go over with our staff. We did just come under new management about 2 months ago, and we are currently making many changes and updates. Thank you so much for your feedback, we will be taking it all into consideration for future reference.

5
Everyone

I really liked the place because it is funky and a bit Bohemian. If that’s not your thing, i’d suggest elsewhere.

By on May 9, 2019

Review comment responded on May 13, 2019

Thank you for your feedback! We are so glad to hear you enjoyed our hotel! Please come back and visit us soon!

The Clarendon Hotel and Spa by GreenTree

401 W Clarendon Avenue, Phoenix, AZ 85013