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Recent guest reviews

Sr Beware. Drug dealing in the parking lot. Room was dirty. Mo housekeeping service. No air conditioning. The room had a terrible stink 😟

Clean hotel, bed was so comfy, and it was a nice stay.

Very clean, allowed late check in and check out, will stay again

The bathroom was dirty and the room smelled steal

I liked that this hotel was right BYU the mall and restaurants very convenient

Not clean, found clothes under the bed. Complained and they said they’ll just let the manager know.

Bait and switch on pricing. Advertised for 104 per night, Second night was 35.00 more. Yes, I know I should of read the fine print. Misleading at best. Dont like your style. No more.

It’s an old property, that could use some work. The shower was especially weird and hard to use. Bed was comfortable but the room was noisy. Mary the shuttle driver was really nice. Served its purpose to get us close to the airport for an early flight the next day.

Cleanliness of property. I did a sweep of the room before leaving. There was pills under the bed. And Vick’s vapor rub or something rub. It looks like they never cleaned under there. The room was not cleaned well. And everything is old. Which I don’t mind if it’s clean. The pill thing is what sent it over the edge. Staff were ok. Not the friendliest. But not the worst.

Was okay for the price. If your high end person don’t stay. So so all the way. Not a quiet place noise travel between rooms from hall noise and next room

Excellent staff and service, close to the mall and very nice property but not the best neighborhood.

Was a spur of the moment overnight stay due to weather in Phoenix. Over all "thumbs up". I'd have my family stay there again.

Hotel needs upgrade and more attention to cleanliness. Staff were nice and helpful.

S Priest Drive Tempe AZ

Hotel highlights

  • Free WiFi and wired Internet in rooms
  • Outdoor pool
  • Fitness center
  • 24-hour business center

Tempe by the Mall Phoenix Airport Hotel places you within a leisurely stroll of Arizona Mills Mall and Sea Life Aquarium. This 157-room hotel has an outdoor pool, free in-room WiFi, and a gym. Located centrally in Tempe, it's connected to a shopping center and also close to LEGOLAND® Discovery Center and Oasis Water Park.


Dining

Order from room service to satisfy your hunger without leaving your room.


Rooms

All 157 rooms feature microwaves, refrigerators, and coffee makers. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.


Property features

At Tempe by the Mall Phoenix Airport Hotel, guests enjoy an outdoor pool, a gym, and a spa tub. Onsite parking is available for a fee. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Poolside

1 King Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 2

Guest reviews for Tempe by the Mall Phoenix Airport Hotel

Everyone (34) Couples (7) Family (11)
2
Business Business

Sr Beware. Drug dealing in the parking lot. Room was dirty. Mo housekeeping service. No air conditioning. The room had a terrible stink 😟

By on Dec 24, 2020

Review comment responded on Dec 28, 2020

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your concerns and apologize for your experience. We are working on issues and will be addressing your concerns. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

5
Partner Couples Business Business

Clean hotel, bed was so comfy, and it was a nice stay.

By , from El Paso on Oct 18, 2020

Review comment responded on Oct 19, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5
Everyone

By on Oct 5, 2020

Review comment responded on Oct 8, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4
Partner Couples

Very clean, allowed late check in and check out, will stay again

By , from Tempe on Aug 11, 2020

Review comment responded on Aug 11, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2
Family

The bathroom was dirty and the room smelled steal

By on Aug 7, 2020

Review comment responded on Aug 10, 2020

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2
Family with small children Family

I liked that this hotel was right BYU the mall and restaurants very convenient

By , from San Diego on Jun 14, 2020

Review comment responded on Jun 18, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

1
Partner Couples

Not clean, found clothes under the bed. Complained and they said they’ll just let the manager know.

By on Jun 8, 2020

Review comment responded on Jun 9, 2020

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations.I am sorry to hear about your experience. Please know your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

3
Everyone

By on Feb 9, 2020

Review comment responded on Feb 11, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

1
Business Business

Bait and switch on pricing. Advertised for 104 per night, Second night was 35.00 more. Yes, I know I should of read the fine print. Misleading at best. Dont like your style. No more.

By , from Denver CO on Feb 8, 2020

Review comment responded on Feb 11, 2020

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

3
Family Business Business

It’s an old property, that could use some work. The shower was especially weird and hard to use. Bed was comfortable but the room was noisy. Mary the shuttle driver was really nice. Served its purpose to get us close to the airport for an early flight the next day.

By on Jan 26, 2020

Review comment responded on Jan 27, 2020

Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for your feedback and kind words for Mary. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Tempe by the Mall Phoenix Airport Hotel

5300 S Priest Drive, Tempe, AZ 85283
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