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Recent guest reviews

The property is beautiful and well maintained. Service staff very good. We did not get maid service for last 3 days, don't know if that was normal or not.

Dirty

Very relaxing

You can take lunch at this hotel either in room service or at the blistering heat outside, in the pool restaurant. Your food will be flavored with the mist while eating at the pool restaurant. And there’s no shade, so you can work on your tan also while eating. Your activity in the hotel will be, nothing. I think this hotel is overrated. I wish them success though.

All attractions for kids

Great resort. Would be better without the daily $29 resort fee tacked on but that is par for the course these days.

Our stay at this resort was very relaxing and pleasant. They did a fantastic job at making everyone feel safe with Covid as well as being friendly and making sure guests were comfortable. Even know there was renovation going on, you would not know it as it was in a completely separate wing of building. We always love coming here for our staycations!

It should be noted that next door to my room if you could hear people snoring through the thin walls.

We stayed at the Sheraton Grand at Wild Horse Pass on a spontaneous spring break trip. It was the perfect choice. Beautiful setting, gorgeous hotel and wonderful service. Special shout out to Ryan P, poolside service, who was amazing. We enjoyed the pools, restaurants, horseback riding (Robert was a great guide), and trails around the hotel. All in all, I highly recommend the Sheraton Grand at Wild Horse Pass. The location, facilities and service are all top notch. We look forward to returning!

Loved the location and property. Only issue is the restaurant staff is not prepared on weekends to handle ordering anything other than the buffet. We had to wait 45 mins from time we ordered breakfast to time it was delivered. Food is great but wait was not.

.Excellent Hotel. Great Golf Overall, a very relaxing experience.

Decent place. Liked the restaurants. However there were rats running around the pool. The staff acted like that was normal and they didn’t seem to care. Our room also only had beds made. Didn’t take out towels. Our kids had a spill so we used towels, they left the dirty ones in a pile on the floor. We also found broken glass in the bathroom floor. The pool at the end of the slide was filthy. Not clean at all. Gym and spa area looked beautiful and nice.

I was disappointed that our room was on the ground floor, and disappointed that they couldn't put our travel companions in a room next door (adjoining). We were 5-doors down the hallway. Also, we chose the "green" option by indicatiing that they didn't need to change our bed sheets each day. But that meant they never entered our room to tidy-up and make the bed. The staff were super friendly and provided complimentary champagne and beer when they learned it was my birthday.

Very Nice Hotel. Staff are very friendly. Clean Rooms. Very big swimming pool with slide. Very good breakfast.....

West Wild Horse Pass Blvd Chandler AZ

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Spa
  • Golf course

Sheraton Grand at Wild Horse Pass places you within a leisurely stroll of Whirlwind Golf Course and Rawhide Western Town. This 500-room, 4-star resort has 2 outdoor pools along with a golf course and a full-service spa.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafes.


Rooms

37-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities.


Property features

Sheraton Grand at Wild Horse Pass features a golf course, a full-service spa, and 2 outdoor pools. Valet parking is available for USD 22 per day, and there's also an area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this spa resort include a 24-hour gym, a steam room, and free WiFi in public areas.

Room options

Deluxe Room, 2 Queen Beds, Non Smoking, Mountain View

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Resort View

1 King Bed | Sleeps 3

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Sheraton Grand at Wild Horse Pass

Everyone (29) Couples (3) Family (11) Friends (1)
5
Everyone

The property is beautiful and well maintained. Service staff very good. We did not get maid service for last 3 days, don't know if that was normal or not.

By on Nov 15, 2022

3
Family

Dirty

By on Jul 11, 2022

Review comment responded on Jul 19, 2022

Dear Norma, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Vipin Menon Director of Operations

5
Everyone

By on Jan 28, 2022

5
Everyone

By on Sep 7, 2021

5
Partner Couples

Very relaxing

By on Aug 29, 2021

Review comment responded on Aug 30, 2021

Dear Jessica, it was our pleasure welcoming you to the Sheraton Grand at Wild Horse Pass! We are delighted our hotel offers everything you need for you to enjoy a comfortable stay. Thank you for taking the time to write a review, and we hope to see you again soon. Sincerely, Steffi Zhou, Director of Front Office

2
Partner Couples Business Business

You can take lunch at this hotel either in room service or at the blistering heat outside, in the pool restaurant. Your food will be flavored with the mist while eating at the pool restaurant. And there’s no shade, so you can work on your tan also while eating. Your activity in the hotel will be, nothing. I think this hotel is overrated. I wish them success though.

By on Aug 24, 2021

Review comment responded on Aug 26, 2021

Dear Mae, thank you for taking the time to tell us about your visit! We always want to exceed the expectations of our guests, and we genuinely regret not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Steffi Zhou, Director of Front Office

5
Everyone

All attractions for kids

By on Jul 3, 2021

4
Everyone

By on May 18, 2021

5
Family

Great resort. Would be better without the daily $29 resort fee tacked on but that is par for the course these days.

By on Dec 7, 2020

Review comment responded on Dec 8, 2020

Dear Guest, thank you for staying at Sheraton Grand at Wild Horse Pass. It is a pleasure to know you had a good time with us. We value your feedback and hope to see you again soon. Sincerely, John Wright Resort Manager

5
Family

Our stay at this resort was very relaxing and pleasant. They did a fantastic job at making everyone feel safe with Covid as well as being friendly and making sure guests were comfortable. Even know there was renovation going on, you would not know it as it was in a completely separate wing of building. We always love coming here for our staycations!

By , from Gilbert, Az on Aug 5, 2020

Review comment responded on Aug 6, 2020

Dear Christina, thank you for making the Sheraton Grand at Wild Horse Pass your home away from home, and we appreciate your fabulous review. There is no better compliment than a guest who keeps coming back time after time! We are delighted to know you always have a rejuvenating experience with us. Thank you also for appreciating the efforts of our team in maintaining a clean and safe environment for our guests. Evaluations like these inspire and motivate us to continue delivering exceptional service. We are grateful for your continued business, and we look forward to welcoming you back in the future. Sincerely, John Wright, Resort Manager

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