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Sheraton Grand at Wild Horse Pass

4.0 out of 5.0

Recent guest reviews

Noisy concert two nights, blood on the sheets, room had sewer smell, it was a terrible stay, restaurant $22 for scrambled eggs bacon biscuits and pancakes, way overpriced and picked up a skin ailment from the hot tub.

Rock concerts, race track, loud flute music in the lobby and bar. Not a relaxing hotel to stay at.

Stayed there while attending bondurant driving school. Very nice place, great food and bar

Where do I start! I'll do it bullet point style chronologically: - At check in I was not allowed to grab a cart myself. - The woman who checked us in was not very personable or friendly. - At check in I was told the valet parking was $22. No one in valet told me. Backwards and ridiculous for a property on hundreds of acres. - No towels at the pool Requested towels, stayed for about an hour, no one brought any towels. - No cocktail server asked us if we'd like a drink at the pool. - Told contracting info. about the 'mini fridge' in room. Bellman says it is, front desk says it's not. It was. - Not 100% sure, but I believe there was a power surge in the room from the storm and it fried my cell phone. $300 to repair or replace. - Upon checking out with a live person, vs. in room checkout, not a single person asked us how our stay was. - Will not be returning to this hotel.

Love that it's away from the hustle and bustle, and only about 20 min from airport. Beautiful property, very relaxing! Love the walking trail, really peaceful.

Very beautiful hotel! Enjoyed the breakfast nook everyday.

The service was outstanding! My room was upgraded as a special gift for my birthday along with a dessert that had my name inscribed on the plate in chocolate! There was such an ease in accessing the amenities of the resort with the complimentary shuttle service that was provided. Overall, this what exactly what I was looking for on my first vacation to Phoenix!

Was not to impressed with the food options had to travel a lot to heterogeneous to food that we wanted but that aside the stay was wonderful great place we really enjoyed our stay of 4 days 3 nights I will definitely keep it in mind if I travel back to Chandler

We traveled from Tucson for a staycation in Phoenix. Hotel is so peaceful. Beautiful views and very comfortable, clean rooms. Staff was so friendly and accomodating. We enjoyed the pool and slide there as well. Close to the Premium Outlets in Chandler.

Great weekend get away. Would definitely visit again. Great spa services.

We spend a weekend at the Sheraton Wild Horse Pass to celebrate Father's Day. The pool was not too crowded, they had activities for the kids, and the service was great. We enjoyed our stay.

WE HAVE STAYED A FEW TIMES MOST RECENT WAS MOTHERS DAY WEEKEND. KIDS LOVE THE POOL AND ACTIVITIES. DRAW BACK NO REFRIGERATOR IN THE ROOM AND NO CASUAL DINING FOR THE FAMILY. ALL AROUND A NICE GET AWAY.

We have stayed a few times now. Its fun for the kids at the pool and relaxing for the adults. Rooms would be better if they had refrigerator.

Our reservations had to be slightly adjusted when another guest wouldn't vacate the room we were supposed to check in to... The front desk was very accommodating and compensated us in a few different ways. I would give this hotel 5 stars if their coffee cafe didn't close from 11:30am to 4:30pm, also if they had just one more place to eat at. Between the pool food and in room dining my whole family got bored. With it being Easter weekend also, I thought their brunch was over priced tremendously. $75.00 a person and $35.00 for kids is a far stretch when you come with a family of 20! Overall, we will be back but not for any holidays.

We stayed 3 nights and loved the beds. I wish I could say that about more hotels! The setting is very quiet so good place to feel like you are getting away from it all. The service was great. I like to run and enjoyed their 2.5 mile nature walk through the desert versus being inside a gym or running a cement. I would go back again....maybe not during spring break because it was very busy.

Beautiful, very aesthetically pleasing. Friendly, caring staff. Be careful at the bar at the pool. Don't tip, they add an automatic 15% gratuity, regardless of quality of service. Bring a small Styrofoam cooler, no refrigerator. Tried to put things in the small bar/refrigerator in the room. It was warm, yet stocked with wine, beer and candy bars. When i called to let them know that it was warm. They told me " that's normal, it doesn't refrigerate:. Why would you stock WARM beer/wine in a room?

It was the amazing. The view was to die for. I will stay here the next time I'm on the main land.

My room was on the top floor, which I would recommend because the view was impeccable. The rooms have a small balcony from which you can take in the sights of the distant mountains, the golf course, and the horse ranch. My stay was for a week for a work-related conference, so I got an extensive look at the conference facilities, located at one end of the resort grounds. It is an absolutely perfect place for a conference, especially for those of us from the frozen North during the month of February. The location is far from the beaten path, set a mile or two from the highway, so if rest and relaxation is your purpose, this resort is hard to beat. Regardless of the distance from anything, it is still not difficult to make your way to the surrounding cities of Phoenix, Chandler, Scottsdale, and Mesa (but have a car, the taxis can be expensive due to distance). Overall, the resort was near perfect.

The Sheraton Wild Horse Pass Resort & Spa is a very beautiful resort in a beautiful area--a diamond in the desert! We just loved it! My husband & I went in April so the weather was very nice & the desert was blooming! We stayed a week. The staff is very eager to please and are very friendly. Concierge was very helpful and a delight to talk with. We enjoyed the poolside restaurant, great food & delicious Mojitos. The Sheraton Equestrian Ctr is a few minutes away--and we thoroughly enjoyed our horseback ride into the desert. We took the 1 1/2 hr ride which took us out to see the wild horses--nice experience! About 15 minutes drive and you're at the new Chandler Fashion Center which is a beautiful indoor/outdoor mall with all the restaurants. The Resort is just gorgeous and we were treated really well....we will be back for sure!!!

Late arrival due to weather. Room very distant from elevators, but close to car if you want to climb 4 floors. Went to bar for a drink (9 PM). Could not get service. decided to have a drink in the room. Ice Machine broken. It only worked once during the stay. Room appeared nice at first glance, but quilt next to sheets had blood spots. We took the "Green" package. No glass drinking glasses, or china mugs No hotel directory, no pens or note pad, difficult to find TV directory, only 2 restaurants, one VERY high end. Golf was great as was the view from the room. The spa was nice for working out. Pool area at spa very congested, could not get a lounger in the afternoon. We love walking, but the distances required in the hotel would be very difficult for someone who has difficulty ambulating. Hotel is a large convention hotel, therefore we felt lost in the crowds.

5594 West Wild Horse Pass Blvd Chandler AZ

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Located within a leisurely stroll of Rawhide Western Town, Sheraton Grand at Wild Horse Pass is within a few miles (5 km) of Phoenix Premium Outlets. This 500-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a golf course, and a full-service spa. Grady Gammage Memorial Auditorium and Sun Devil Stadium are also within a 30-minute drive.


Dining

This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

Sheraton Grand at Wild Horse Pass's 500 air-conditioned rooms provide balconies or patios, coffee makers, and free newspapers. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Sheraton Grand at Wild Horse Pass features a golf course, a full-service spa, and 3 outdoor pools. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa resort include a fitness center, a spa tub, and a sauna.

Room options

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Suite

King 1 | Sleeps 4

Deluxe Suite

King 1 | Sleeps 4

Grand Room, 2 Double Beds (Grand Deluxe)

Full 2 | Sleeps 4

Guest reviews for Sheraton Grand at Wild Horse Pass

Everyone (9) Business (2) Couples (13) Family (13) Friends (2)
1

noisy, room smelled bad

Everyone

Noisy concert two nights, blood on the sheets, room had sewer smell, it was a terrible stay, restaurant $22 for scrambled eggs bacon biscuits and pancakes, way overpriced and picked up a skin ailment from the hot tub.

By , from portland oregon on Nov 29, 2017

1

noisy

Everyone

Rock concerts, race track, loud flute music in the lobby and bar. Not a relaxing hotel to stay at.

By , from portland or on Nov 20, 2017

5

very nice resort away from it all

Everyone

Stayed there while attending bondurant driving school. Very nice place, great food and bar

By , from monterey ca. on Aug 20, 2017

2

in dire need of staff training!

Everyone

Where do I start! I'll do it bullet point style chronologically: - At check in I was not allowed to grab a cart myself. - The woman who checked us in was not very personable or friendly. - At check in I was told the valet parking was $22. No one in valet told me. Backwards and ridiculous for a property on hundreds of acres. - No towels at the pool Requested towels, stayed for about an hour, no one brought any towels. - No cocktail server asked us if we'd like a drink at the pool. - Told contracting info. about the 'mini fridge' in room. Bellman says it is, front desk says it's not. It was. - Not 100% sure, but I believe there was a power surge in the room from the storm and it fried my cell phone. $300 to repair or replace. - Upon checking out with a live person, vs. in room checkout, not a single person asked us how our stay was. - Will not be returning to this hotel.

By , from Scottsdale on Aug 17, 2017

5
Everyone

Love that it's away from the hustle and bustle, and only about 20 min from airport. Beautiful property, very relaxing! Love the walking trail, really peaceful.

By , from St Louis, MO on Jan 19, 2017

5
Everyone

Very beautiful hotel! Enjoyed the breakfast nook everyday.

By on Dec 27, 2016

5

great way to spend my birthday!

Everyone
Chocolate Delight

The service was outstanding! My room was upgraded as a special gift for my birthday along with a dessert that had my name inscribed on the plate in chocolate! There was such an ease in accessing the amenities of the resort with the complimentary shuttle service that was provided. Overall, this what exactly what I was looking for on my first vacation to Phoenix!

By , from Atlanta, Ga on Dec 5, 2016

4

work related trip

Everyone

Was not to impressed with the food options had to travel a lot to heterogeneous to food that we wanted but that aside the stay was wonderful great place we really enjoyed our stay of 4 days 3 nights I will definitely keep it in mind if I travel back to Chandler

By on Aug 3, 2016

5

beautiful views. peaceful hotel.

Everyone

We traveled from Tucson for a staycation in Phoenix. Hotel is so peaceful. Beautiful views and very comfortable, clean rooms. Staff was so friendly and accomodating. We enjoyed the pool and slide there as well. Close to the Premium Outlets in Chandler.

By , from Tucson, AZ on Jul 31, 2016

4

girls weekend

GetawayWithFriends

Great weekend get away. Would definitely visit again. Great spa services.

By on Mar 26, 2015