In their amenities they say they have a fitness center, which is more of a closet. The equipment was not repaired and there was really no room to work out.
great place to stay will surely use it again on our next business trip.
This is a great location and a nice place. The room cleaning could be a little more attentive. Furniture is ready for replacement as is carpeting and other details. It’s a great place with excellent staff.
Our room was clean and had a good floor plan. We stayed in a 2 bd/2ba suite and it worked for our family. The staff were friendly and helpful. We would recommend this hotel and would stay there again.
[...] at the front desk was very helpful.
We have stayed at many Homewood Suites in different states and have been happy with them, which made the Chandler site all the more disappointing. When we checked in, the batteries in the smoke detectors in both rooms were popped out. We learned when we popped it in that it was because it beeped. I called the front desk to ask them to replace the batteries. They sent someone up who said it was broken and took in down, saying we still had one in the other room. But that one was broken, too. It made me nervous with a 16 month old not to have any smoke detectors in the room. They fixed one the next day but never fixed the one in the bedroom even though I called the front desk again. The bedside light flickered on and off everytime we climbed in and out of the bed or moved around too much. Then the light in the kitchen burned out and I asked the housekeeper to replace it. She left and never returned. When I called the front desk, someone came up with a 40 watt light bulb and said it was the only one they had and would replace it later with a brighter bulb. They never did and for the rest of the stay, the kitchen was dim. The tables in the dining room were always sticky and we would have to wipe it ourselves before we ate. Good thing we didn't stay in the room very much. We would have stayed at another Homewood Suites if we had known but this was the one closest to our family. Overall, very disappointing and poorly managed.
would like to see: - vegetarian items in evening dinner - some daily variation in breakfast items - quiter air-conditioners - good / firm pillows - discount passes/coupons to recreation/sports clubs - lap swimming pool, treadmills, ellipticals etc. with personalized TVs in fitness room, cleaning tissues, spray
The only complaints we have are that in June it is better to have a room that isn't facing the sun in the afternoon. The tempreature was in the low 100's & the air conditioner was really noisy althrough the nite.
Located 2.8 mi (4.5 km) from Lone Butte Casino, Homewood Suites Phoenix Chandler is within a 5-minute drive of Wild Horse Pass Motorsports Park. This 3-star hotel has 83 guestrooms and offers conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM. The onsite restaurant is a great place to grab a bite to eat, or mingle with other guests at the free manager's reception on select days.
The 83 air-conditioned accommodations feature kitchens and space to spread out with a separate bedroom, living rooms, and dining areas. Guests can expect 27-inch TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.
At Homewood Suites Phoenix Chandler, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for USD 10 per stay. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a business center.
In their amenities they say they have a fitness center, which is more of a closet. The equipment was not repaired and there was really no room to work out.
Thank you for your feedback. I apologize for this inconvenience and hope you will give us another opportunity to provide you the outstanding experience we strive to deliver for our guests.
great place to stay will surely use it again on our next business trip.
This is a great location and a nice place. The room cleaning could be a little more attentive. Furniture is ready for replacement as is carpeting and other details. It’s a great place with excellent staff.
Thank you for staying with us and we hope you will visit us again after our renovations.
Our room was clean and had a good floor plan. We stayed in a 2 bd/2ba suite and it worked for our family. The staff were friendly and helpful. We would recommend this hotel and would stay there again.
[...] at the front desk was very helpful.
We have stayed at many Homewood Suites in different states and have been happy with them, which made the Chandler site all the more disappointing. When we checked in, the batteries in the smoke detectors in both rooms were popped out. We learned when we popped it in that it was because it beeped. I called the front desk to ask them to replace the batteries. They sent someone up who said it was broken and took in down, saying we still had one in the other room. But that one was broken, too. It made me nervous with a 16 month old not to have any smoke detectors in the room. They fixed one the next day but never fixed the one in the bedroom even though I called the front desk again. The bedside light flickered on and off everytime we climbed in and out of the bed or moved around too much. Then the light in the kitchen burned out and I asked the housekeeper to replace it. She left and never returned. When I called the front desk, someone came up with a 40 watt light bulb and said it was the only one they had and would replace it later with a brighter bulb. They never did and for the rest of the stay, the kitchen was dim. The tables in the dining room were always sticky and we would have to wipe it ourselves before we ate. Good thing we didn't stay in the room very much. We would have stayed at another Homewood Suites if we had known but this was the one closest to our family. Overall, very disappointing and poorly managed.
would like to see: - vegetarian items in evening dinner - some daily variation in breakfast items - quiter air-conditioners - good / firm pillows - discount passes/coupons to recreation/sports clubs - lap swimming pool, treadmills, ellipticals etc. with personalized TVs in fitness room, cleaning tissues, spray
The only complaints we have are that in June it is better to have a room that isn't facing the sun in the afternoon. The tempreature was in the low 100's & the air conditioner was really noisy althrough the nite.
I am sorry you were not completely satisfied with your stay. If there is ever anything we can do to make your stay more comfortable, please let us know so we can take care of it right away.