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Royal Palms Resort and Spa in the Unbound Collection by Hyatt

5.0 out of 5.0

Recent guest reviews

Excellent service and unbelievable view, defitnely I'll be back.

This is a great place for a relaxing adult vacation. We loved the spa, and a must for a mom to be! The resort is beautiful and the food is great. Staff is exceptional!

I enjoyed my stay. The bed was comfortable and the Casita was spacious.

Ambiance takes you back in time yet has all the modern amenities.

This place was great. My wife and I wanted a quick getaway for our anniversary and chose the Toyal Palms. We couldn't have been happier. The staff exceeded our expectations in every way. Beautiful grounds and the pool was quiet and relaxing. Would recommend for couples wanting a break from the noise of other resorts. We will be back!

The Royal Palms Resort & Spa is definitely a five star experience - from the spacious rooms, to the excellent spa, dinner dining and delightful breakfast on the patio, attentive and helpful (but not intrusive) staff.

From the minute we pulled into the resort the amazing service started. The Valet's were very helpful and really made a great first impression. You have to valet park - they will bring your car up any time you want. Opened the door for my wife and we never touched our bags. Check in was quick and the bellman gave us a great rundown of the place as we waked to our room. If you are looking for a smaller, secluded lush Spanish Colonial style hotel - this place is for you. The property is beautiful. Once on the property you would not realize you are in the middle of Phoenix. This is NOT a place I would bring my kids. It's not a run and splash in the pool kind of place. I gave the location 4 * because well It's Phoenix and not the beach. However you do have easy access to the Biltmore area of Phoenix and Old Town Scottsdale withing a 10-15 minute car ride. I gave Room comfort 4 * because we got an "outside" room. Next time (and there will be a next time) we will either book a casita or a room with a balcony/patio. That is really the only way the room could be better. Value... That's tough. This place ain't cheap. HOWEVER, it is WELL worth the price. T. Cooks Restaurant was amazing. We were there for our anniversary and we were treated great right down to the rose petals on the table. The food was OMG! good. Again, this is NOT a value meal kind of place. Expect to drop an easy $150 + for dinner plus drinks. I'm going to go back so it is definitely worth the price.

My wife and went to Phoenix in mid May for a family function. We arrived at the hotel late due to a delayed flight and were greeted by a very courteous bell staff who parked our rental car and cheerfully carried our bags to our room. The staff was extremely accommodating and eager to assist. The hotel grounds and room were spotless and very well kept. The food at T Cooks was top notch and we dined there at least four times during our five night stay. I highly recommend this hotel and would definitely stay again.

First rate service, calm and relaxing.. Amazing property and a first rate spa. Wonderful experience!

Staff was very professional and courteous Room was phenomenal. Overall very lush and very well maintained Wish I could have stayed longer!

The amenities of the hotel are minimal; has tons of rooms, but small facilities. The resort itself is nice, but not outstanding. Don't expect to get much out of the resort fee you are charged daily. There is a tiny pool and about 50 chairs around it.So it is very crowded. The SPA is small as well and does not offer much other than lockers and a relaxation area (which consists of 2 couches and 2 large tables with beverages). There is only one restaurant and they the receptionist screens you (much like they'll do at the airport) and if you are well dressed and over 50, you'll get a good spot and a good waiter. If you are not a seniour or well dressed, they'll send you to the back where they have the worse tables and bad service. The staff pretends that they care, yet they don't do anything to exceed your expectations. My only good experience is the breakfast menu on Saturday: the cheff prepared the best eggs ever. However, the waiter was super rude, brought orange juice with a mosquito flying on it and after bringing the eggs and coffee, brought us the check (he didn't even wait for us to have a bite!). All the staff in that resort treat you like they are doing you a favour as if you didn't pay the $600 (tax and resort fee included). The rooms have thin walls (I heard everything that my neighbout was saying at all times); the shower has an opening on the ceiling that lets the light come into the entire room very early in the morning, so bring a mask and earplugs if you want to sleep. I would not recommend anyone staying here. If you haven't travelled much around the world, then maybe you will think that this hotel is awesome. But I have stayed in 5-star hotels all my life, have travelled around the globe and this is not a 5-star hotel at all. It is overpriced and on check-out day, expect the cleaning staff to take a peek at your window several times because they can't wait for you to be gone.

The Royal Palms Resort is beautiful. The facilities are absolutely gorgeous. All the staff is wonderful....everyone of them! Perfect! It Doesn't Get Any Better

This is our second time back, and as last time we enjoyed everyday. I can't speak highly enough about the staff, they go the extra mile to make sure that we are not just guest but part of their family. The rooms are comfortable and well maintained. The only disappointment this time was the bar/lounge the food/appetizers were ok, cocktails/wine appeared a little expensive. Service was good. We will be returning soon, and again stay at The Royal Palms, it home away from home!

kind people and very accomadatinG. I felt very safe traveling alone as a single woman

We travel - alot. We have stayed at the best hotels throughout the world. Royal Palms tops our list. The resort is beautiful, scenery is stunning, restaurant is outstanding, but the most impressive element is the staff. Every single person made us feel right at home. It doesn't get better than this!

Maybe it was because it was their slow season but the Royal Palm did not live up to it's reputation. Rooms were in need of some updating (carpet frayed and worn, shower head leaked and sprayed in all directions, etc). Understanding it is a resort but come on, $6 for a beer? Very overpriced! Staff was very attentive. Jose at the pool rocked this place! Always had our water glasses filled, umbrella moved, dry towels, etc. He needs to be recognized by management. All in all we had a good time but not feeling like the value was there compared to some other newer resorts in the area. Spa was great however. Maybe that is the saving grace for the Palms. Sasha was outstanding!

My wife and I spent a long weekend here before attending a business conference. Stayed in a Designer Casita and thoroughly enjoyed it. We both enjoyed the spa and partook of deep tissue massage. Ate at TCooks multiple times and were satisfied with each meal. I recommend the lamb, my wife recommends the duck. Creme brûlée cheesecake did not disappoint. The care we experienced at the pool was the best ever! The setting is beautiful. Endless delight in new nooks and crannys, fountains, and antiquities. We left relaxed and happy!

While I was only there for 1 night; I went to the pool and hot tub several times. I had dinner and breakfast at T. Cooks which was very good. The accomodations were excellent. I had a casita with a large outdoor patio and overall the room was very comfortable and nicely designed.

I took my boyfriend here for a weekend getaway (celebrating his brithday). The rooms are lovely and the beds are very comfortable. We spent alot of time relaxing by the pool. It was very enjoyable and the staff really go our of their way to please you. Can't beat location and T. Cooks is amazing!

This place is true class! We were treated "royally". The people and staff were very professional and kind. The food was fantastic! It was very relaxing. The room great.

5200 E Camelback Road Phoenix AZ

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located in Camelback East, Royal Palms Resort and Spa in the Unbound Collection by Hyatt is within a few miles (5 km) of sights such as Scottsdale Fashion Square and Scottsdale Waterfront. This 5-star resort welcomes guests with 119 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's also near Camelback Mountain and Western Spirit: Scottsdale's Museum of the West.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

Royal Palms Resort and Spa in the Unbound Collection by Hyatt's 119 air-conditioned rooms provide iPod docks, minibars, and coffee makers. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other standard amenities include free local calls, safes, and ironing boards.


Property features

Royal Palms Resort and Spa in the Unbound Collection by Hyatt features a full-service spa, an outdoor pool, and a health club. Valet parking is available for USD 25 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a spa tub, a sauna, and free WiFi in public areas.

Room options

Room (Designer Casita)

King 1 | Sleeps 3

Suite (Estate)

King 1 | Sleeps 5

Suite (Montavista)

King 1 | Sleeps 5

Room, 2 Double Beds (Estate)

Full 2 | Sleeps 4

Guest reviews for Royal Palms Resort and Spa in the Unbound Collection by Hyatt

Everyone (3) Couples (79) Business (14) Family (9) Other (12) Friends (8)
5

no words to describe how beautiful is this place

Everyone

Excellent service and unbelievable view, defitnely I'll be back.

By , from imperial valley on Jul 31, 2017

4

babymoon!

Couples

This is a great place for a relaxing adult vacation. We loved the spa, and a must for a mom to be! The resort is beautiful and the food is great. Staff is exceptional!

By on Jun 5, 2017

4
Everyone

I enjoyed my stay. The bed was comfortable and the Casita was spacious.

By , from Mi on May 17, 2017

5

a real classic desert get a way.

Everyone

Ambiance takes you back in time yet has all the modern amenities.

By , from Boston MA on Mar 7, 2017

5

romantic anniversary

BusinessTravelers

This place was great. My wife and I wanted a quick getaway for our anniversary and chose the Toyal Palms. We couldn't have been happier. The staff exceeded our expectations in every way. Beautiful grounds and the pool was quiet and relaxing. Would recommend for couples wanting a break from the noise of other resorts. We will be back!

By on Jul 11, 2015

5

premier resort & spa

Couples

The Royal Palms Resort & Spa is definitely a five star experience - from the spacious rooms, to the excellent spa, dinner dining and delightful breakfast on the patio, attentive and helpful (but not intrusive) staff.

By on Apr 6, 2015

5

service service service.....

Couples

From the minute we pulled into the resort the amazing service started. The Valet's were very helpful and really made a great first impression. You have to valet park - they will bring your car up any time you want. Opened the door for my wife and we never touched our bags. Check in was quick and the bellman gave us a great rundown of the place as we waked to our room. If you are looking for a smaller, secluded lush Spanish Colonial style hotel - this place is for you. The property is beautiful. Once on the property you would not realize you are in the middle of Phoenix. This is NOT a place I would bring my kids. It's not a run and splash in the pool kind of place. I gave the location 4 * because well It's Phoenix and not the beach. However you do have easy access to the Biltmore area of Phoenix and Old Town Scottsdale withing a 10-15 minute car ride. I gave Room comfort 4 * because we got an "outside" room. Next time (and there will be a next time) we will either book a casita or a room with a balcony/patio. That is really the only way the room could be better. Value... That's tough. This place ain't cheap. HOWEVER, it is WELL worth the price. T. Cooks Restaurant was amazing. We were there for our anniversary and we were treated great right down to the rose petals on the table. The food was OMG! good. Again, this is NOT a value meal kind of place. Expect to drop an easy $150 + for dinner plus drinks. I'm going to go back so it is definitely worth the price.

By on Sep 16, 2014

5

great customer service

Couples

My wife and went to Phoenix in mid May for a family function. We arrived at the hotel late due to a delayed flight and were greeted by a very courteous bell staff who parked our rental car and cheerfully carried our bags to our room. The staff was extremely accommodating and eager to assist. The hotel grounds and room were spotless and very well kept. The food at T Cooks was top notch and we dined there at least four times during our five night stay. I highly recommend this hotel and would definitely stay again.

By on May 21, 2013

5

single retreat

Singles

First rate service, calm and relaxing.. Amazing property and a first rate spa. Wonderful experience!

By on Apr 21, 2013

5

royal palms is amazing

BusinessTravelers

Staff was very professional and courteous Room was phenomenal. Overall very lush and very well maintained Wish I could have stayed longer!

By on Mar 10, 2013