This hotel was horrible full of cockroaches on the beds and walls left within 30 minutes of arriving and asked for a refund but they do not answer the phone seems like they don’t care
What a dump !!!!! Horrible and waste of money and time
The rooms could use better cleaning such as sweeping more thoroughly Was cloths and towels had stains
Security was good, but also made my family worried at the same time.
The propery its self was hard to find the drive way. Like the security gate..ammendites was very poor. The coffee bar was only open from 6 30bam to 10 30 am...l There was no coffee makers in the rooms nor mini refridges nor microwaves. Yes i understand red roof is trying to refurbish these rooms with these items... The biggest isue was the debit credit card machine. It gave me a hassle all the way around. It should have a bigger coffee bar. For all day clients coming n going and the extended stay ones and a place to sit and drink it.... One of the registeration staff was fanastic and did what she wasnt to do, but this red roof inn is in a very unique spot... Dont go any where by yourself after dark not safe....
Never got in them why?? Cause my room never got booked thx to orbit
thanks to the orbitz staff I was able to get a hotel room for the night. She did the best she could as everything was full. The hotel seemed to be in a run down neighborhood. Didn’t feel safe. Room was clean, old. Bed was ok
Don't stay here, choose another location. Red Roof Inn has only run this location completely off the rails. I stayed here for about a month and a half over 3 months ago when it was Motel 6, it was very clean, quiet and extremely well managed. Too bad this company has turned this into such a poor location for the general Joe public to stay at!
Red Roof Inn took over this location from Motel 6 approximately 2 months ago. I had actually stayed here for a month and a half about 1 month prior to the change of ownership. This location has not been maintained to the level it was under Motel 6 Management. Office staff is extremely rude, the caliber if clientele has diminished greatly, cleanliness of rooms is poor at best. Was in my room the first evening, the office had issued a key to a complete stranger, who burst into my room unexpectedly. Very scary! Door doesn't latch without pulling in and up on handle and still make sure the extra locks are in place to be sure no one can get in again. Multiple burnt out light bulbs in the room, took 2 days to get replacements, took 3 days for office to tell maintenance about the door. I told them that I check out in the morning, I will be here all day. I will keep the door locked, just fix it after I leave, but before the next person checks in.
Located in Alhambra, Red Roof Inn Phoenix - Midtown is within a few miles (5 km) of sights such as Grand Canyon University and Arizona Veterans Memorial Arena. This 146-room motel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
The 146 rooms have an array of amenities, including microwaves, free long-distance calls, and free local calls. Guests can expect free WiFi and TVs with cable channels. Other standard amenities include desks and free toiletries.
Guests of Red Roof Inn Phoenix - Midtown enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Additional amenities include laundry facilities and a vending machine.
Hello, We are sad to see this 1- star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
This hotel was horrible full of cockroaches on the beds and walls left within 30 minutes of arriving and asked for a refund but they do not answer the phone seems like they don’t care
Hello, Thank you for sharing your review. We apologize for the inconvenience faced by you. We never want our customers to have a bad experience. We have escalated this issue to our Management, and they are ready to sort it out. Please call up the property for the resolution.
What a dump !!!!! Horrible and waste of money and time
Hello, We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Hello, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
The rooms could use better cleaning such as sweeping more thoroughly Was cloths and towels had stains
Hello, Thank you for sharing your review. We apologize for the inconvenience faced by you. Your concerns have been noted and forward to our housekeeping team for improvements. We will hope you to give us another chance to improve our services to serve you better in the future.
Security was good, but also made my family worried at the same time.
Hello, Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Thank you for your feedback We apologize that we weren't able to meet your expectations. We try our best to be able to meet everyone accommodation but unfortunately not in this case we hope your able to give us another chance to better your experience
Thank you for your feedback
The propery its self was hard to find the drive way. Like the security gate..ammendites was very poor. The coffee bar was only open from 6 30bam to 10 30 am...l There was no coffee makers in the rooms nor mini refridges nor microwaves. Yes i understand red roof is trying to refurbish these rooms with these items... The biggest isue was the debit credit card machine. It gave me a hassle all the way around. It should have a bigger coffee bar. For all day clients coming n going and the extended stay ones and a place to sit and drink it.... One of the registeration staff was fanastic and did what she wasnt to do, but this red roof inn is in a very unique spot... Dont go any where by yourself after dark not safe....
Thank you for your feedback.we are renovating our rooms so we will be adding some new amenities to some of our rooms and different room type.we hope your able give us another chance to better your experience
Hello, We are sad to see this 1- star rating. We never want our guests to have such an experience. I request you to kindly share your issues in detail and give us another chance to improve our services.