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Recent guest reviews

On Orbitz it said hotel had a restaurant and a bar but it’s been close for two years now.. The main reason why I selected this place is because it had a Hotel Restaurant bar on site.. I had two rooms one of them was OK the other one the floor was so ratty dirty there was stains all over the floor disgusting.. they have extension cords on extension cords which is a fire hazard in rooms, And both rooms the AC vents or so dusty it was clear they haven’t been cleaned in a long time..

Cute property, but needs a little renovation. Small gym/yoga room area. Laundry room, microwave and ice machine. Juice and coffee in the front lobby. Lounge was closed, but we were able to eat our Uber eats, lay by the lovely pool, and charge our phone before heading to our late flight back home.

The front desk clerk was very helpful and nice. The room on the other hand was filthy and very run down. Exposed pipes and holes in the walls. Dirt in every corner. We walked in and immediately walked out. Front desk was very nice about the situation and refunded my card. We ended up reserving a different room at Comfort Suite just up the block. Would not attempt to stay here again.

1) CONVENIENT LOCATION. Near The Desert Botanical Gardens and Phoenix Zoo and also Old Town Scottsdale. 2) SWIMMING POOL. The swimming pool is heated and we made use of it -- is quite nice after a day of walking around Phoenix. 3) PARAKEET AVIARY. There is a small aviary on the interior courtyard with many parakeets -- very cheerfully chattering away. 4) The hotel is clean and modern, albeit with basic amenities. 5) We walked around the corner to the Fate Brewing Company (10'), although they are reconstructing the sidewalks -- whould be better by summer.

I love the birds. The service was lacking. I didn’t realize housekeeping was a service I had to request (there was a sign on the window at check-in, but, being exhausted from travel, I didn’t notice it - the clerk should have mentioned it to me). I stopped by the front desk before retiring to my room for the night and asked for additional towels and was told she’d be up to give them to me in 10 minutes. After waiting an hour & a half for them, I went to bed. They never got delivered. No apologies. Nobody asked how my stay was in the morning when I checked out.

Rooms are absolutely gross…. Both drains in sink and shower were clogged with who knows what. (They came and cleaned it). Floors dirty, walls dirty, stains. Disgusting. Pool was fun though.. bird cage is odd.

We've stayed here for 10 years, but it's gone downhill a little. The bathtub got stopped up and couldn't be drained. The phones to call the front desk did not work. They got rid of their microwaves. Overall, I got a good night's sleep, but I hope they can maintain it a little better for next time. And the staff was very pleasant.

Convenient location, nice staff, good price.

The parking lot area in the back felt a bit unsafe. There was a lot of garbage back there along the fence as well.

Staff was prompt and friendly. Room was ok - smelled of smoke and carpet was stained. Fridge froze the food put in it. But the pool and aviary were nice - and there was a yoga room! 👍

Worst ever

The hotel is not what it says it is not five star very bad service.

Front desk lady was very helpful and friendly. Room was clean and pretty nice for the price.

This a small business operation and they do a great job operating within strict budget constraints to provide good service.

First night in a room with A/C dripping water (we’re told before moved in. But it was way worse than we thought and was late made us had no option.) 2nd and 3rd night changes to a room with slow drain sink.

The room looked like 1978 and smelled like 1978. I travel alot and I have a good sense of what is above average, average, and below average. This was definitely below average. The room had an old smelly carpet and outdated fixtures. You had to sit up on the bed to use the remote control because the TV stand is too high. The hotel did not have a dumpster so people disposed of they trash in a pile at the back of the hotel. Their require a $150 hold on a credit card until you leave. Exorbitant for a dump like this. Lastly, the hotel had many seedy characters driving around it and walking through it. We will never stay here again.

Getting toilet paper is the worst. You call the front desk three times and still no toilet paper.

Property was relatively close to Old town Scottsdale,hotel was easily accessible. Room service was non existent,it was upsetting to return from day trip and found beds not made(except one time),towels on the floor and waste baskets not emptied,Tables outside under the ledge were dirty/stained.Glass door from residents area to the lobby dirty .Coffee station always missing supplies etc.

Updated hotel. No jacuzzi. Pool was warm. Area not great but close drive to downtown Scottsdale.

E Mcdowell Rd Scottsdale AZ

Hotel highlights

  • Close to Old Town and Desert Botanical Garden
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in South Scottsdale, Papago Inn, Ascend Hotel Collection is within a mile (2 km) of popular sights such as Old Town and Desert Botanical Garden. This 3-star hotel welcomes guests with 58 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

The 58 rooms have an array of amenities, including refrigerators, coffee makers, and free local calls. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Ceiling fans, safes, and ironing boards are also standard.


Property features

At Papago Inn, Ascend Hotel Collection, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a meeting room, and free newspapers.

Room options

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, Sofa, 1 King Bed, Roll-in Shower, Accessible, Non Smoking (Efficiency, Upgrade)

1 King Bed | Sleeps 2

Guest reviews for Papago Inn, Ascend Hotel Collection

Everyone (9) Couples (12) Family (16)
3
Family

On Orbitz it said hotel had a restaurant and a bar but it’s been close for two years now.. The main reason why I selected this place is because it had a Hotel Restaurant bar on site.. I had two rooms one of them was OK the other one the floor was so ratty dirty there was stains all over the floor disgusting.. they have extension cords on extension cords which is a fire hazard in rooms, And both rooms the AC vents or so dusty it was clear they haven’t been cleaned in a long time..

By on Apr 11, 2022

Review comment responded on Apr 16, 2022

We are very sorry to hear that there were issues during your stay Andy. Please know that we appreciate your feedback and it will be used to make improvements to our property and guest experience. Thank you and please take care.

4
Friends

Cute property, but needs a little renovation. Small gym/yoga room area. Laundry room, microwave and ice machine. Juice and coffee in the front lobby. Lounge was closed, but we were able to eat our Uber eats, lay by the lovely pool, and charge our phone before heading to our late flight back home.

By on Apr 5, 2022

Review comment responded on Apr 8, 2022

Thank you for staying with us!

2
Family

The front desk clerk was very helpful and nice. The room on the other hand was filthy and very run down. Exposed pipes and holes in the walls. Dirt in every corner. We walked in and immediately walked out. Front desk was very nice about the situation and refunded my card. We ended up reserving a different room at Comfort Suite just up the block. Would not attempt to stay here again.

By on Apr 4, 2022

Review comment responded on Apr 8, 2022

We are very sorry to hear that there were issues during your stay Jesse. Please know that we appreciate your feedback and it will be used to make improvements to our property and guest experience. Thank you and please take care.

5
Partner Couples

1) CONVENIENT LOCATION. Near The Desert Botanical Gardens and Phoenix Zoo and also Old Town Scottsdale. 2) SWIMMING POOL. The swimming pool is heated and we made use of it -- is quite nice after a day of walking around Phoenix. 3) PARAKEET AVIARY. There is a small aviary on the interior courtyard with many parakeets -- very cheerfully chattering away. 4) The hotel is clean and modern, albeit with basic amenities. 5) We walked around the corner to the Fate Brewing Company (10'), although they are reconstructing the sidewalks -- whould be better by summer.

By , from Newton on Mar 30, 2022

Review comment responded on Apr 2, 2022

Thank you for staying with us Peter!

2
Everyone

I love the birds. The service was lacking. I didn’t realize housekeeping was a service I had to request (there was a sign on the window at check-in, but, being exhausted from travel, I didn’t notice it - the clerk should have mentioned it to me). I stopped by the front desk before retiring to my room for the night and asked for additional towels and was told she’d be up to give them to me in 10 minutes. After waiting an hour & a half for them, I went to bed. They never got delivered. No apologies. Nobody asked how my stay was in the morning when I checked out.

By on Mar 23, 2022

Review comment responded on Mar 25, 2022

We are very sorry to hear that there were issues during your stay Daphne. Please know that we appreciate your feedback and it will be used to make improvements to our property and guest experience. Thank you and please take care.

2
Friends

Rooms are absolutely gross…. Both drains in sink and shower were clogged with who knows what. (They came and cleaned it). Floors dirty, walls dirty, stains. Disgusting. Pool was fun though.. bird cage is odd.

By on Feb 14, 2022

Review comment responded on Feb 19, 2022

We are very sorry to hear that there were issues during your stay Cody. Please know that we appreciate your feedback and it will be used to make improvements to our property and guest experience. Thank you and please take care.

3
Family

We've stayed here for 10 years, but it's gone downhill a little. The bathtub got stopped up and couldn't be drained. The phones to call the front desk did not work. They got rid of their microwaves. Overall, I got a good night's sleep, but I hope they can maintain it a little better for next time. And the staff was very pleasant.

By on Nov 27, 2021

Review comment responded on Dec 2, 2021

We are very sorry to hear that there were issues during your stay Nicholas. We appreciate your feedback and please know that it will be used towards perfecting our guest experience. Thank you and please take care.

4
Everyone

Convenient location, nice staff, good price.

By on Nov 24, 2021

Review comment responded on Nov 27, 2021

Thank you for staying with us Loree!

4
Partner Couples Business Business

The parking lot area in the back felt a bit unsafe. There was a lot of garbage back there along the fence as well.

By on Nov 12, 2021

Review comment responded on Nov 18, 2021

Thank you for staying with us Brandee! We are very sorry to hear that there were issues with your stay. We appreciate your feedback and know that it will be used towards perfecting our guest experience. Thank you and please take care.

4
Friends

Staff was prompt and friendly. Room was ok - smelled of smoke and carpet was stained. Fridge froze the food put in it. But the pool and aviary were nice - and there was a yoga room! 👍

By , from Temple Hills on Oct 1, 2021

Review comment responded on Oct 2, 2021

Thank you for staying with us Lisa!

Papago Inn, Ascend Hotel Collection

7017 E Mcdowell Rd, Scottsdale, AZ 85257
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