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Recent guest reviews

I like nothing of this hotel!!! U have to put ur room # down to request for housekeeping!! U have to take ur sheets off ur bed ur self and take them to the front desk to get new ones!!! Really!!!!Very poor front desk 80% of the time. They lack standard customer service skills. U have to take ur key back to the office every other day cus they stop working!!! They have roaches!!!! I will never stay at this hotel again!!!!!

Mold or mildew in the toilet, stains on the qalls, tub, countertops. Stains on the covers and couch. Tub needed to be painted and the faucet handle was broken.

Location was really good and we love the balcony Everything or pretty much everything was super close to our hotel room

What was different about the place is u have to turn a nob on the wall for the stove top to turn on.as well as theres no ice machine on the property, theres alot of trash on the property as well but over all everyone was nice helpcul n friendly .

There is definitely mold in the joining wall. The counter tops are ancient riddled with burn marks. Holes in the walls, faux wood floors have deep scrapes. No couch in our kin suit still and we've been here for 2 months. Our stove didn't work for the first 3 weeks. The fridge leaks every night. Found a syringe attached to a key chain hanging from the light fixture in the vanity area.

Friendly staff and guest. Staff is always helpful and on top of cleanliness.

AwfulAwful filthy toliet over flow. Stinks bug no towels

Clean, roomy, nice staff, security, convience stores, hwy access. Place is by far the best extended stay/ motel ive been.

Front office staff was pleasing to deal with. No issues and friendly.

Offered uncleaned room to me which was terribly unkept in bath bed and toilet paper all over the room.

Nothing HOW CAN I GET MY REFUND SINCE I WAS NOT ABLE TO SLEEP THERE BECAUSE OF THE BUGS AND ALL OTHER REASONS MENTIONED, please ? The hotel CANCELED MY RESERVATION MADE BY ORBITS SO I CAN GET REINBURSED

Took an hour to checked in..the woman who checked me in was rude and very unprofessional ...

Did not look like pictures. Mattresses as hard as a rock was a 4 inch mattress. Ac was loud

Non smoking room smelled of cigarette smoke. Staff was very friendly which made the state enjoyable

candy paper and wrappers in drawers. Stove top so flithy the fire alarm went off for ten minutes even though I turned the eye right off...customers complaints in lobby while checking in...very hostile environment.

We checked in at about 11:00 pm Room had a cigarette smoke smell to it although it was non smoking. Pillow cases had yellow stains all over mattress pad did also pulled back comforter to find a dirty sheet with hair all over it. There was no bedding for sofa bed and the mattress on sofa bed had stains all over it and trash fell out of it when we opened it. The floor was extremely dirty and sticky. And so was the shower that had hair all over it. The only positive thing I have to say about that room was that the ac unit worked good. The phone in the room didn’t work so I had to use my cell phone to get a hold Of the front desk. When the front desk was called we were told there was nothing they can do about it because housekeeping was not there until the morning so I asked if I can get the sheets and pillow cases so I can do it myself. Which she said yes but I would have to come get it myself so I did. I ended up having to drive to the front desk because it was quite a walk and there are scary looking people walking around the outside of the hotel apparently all night because my husband and I went out at around midnight and came back at 3am to find even more zombie looking people walking up and down the parking lot so not only do we have to deal with the uncomfort of sleeping in a dirty room but also with the uncomfort of feeling unsafe for ourselves and our vehicle. The parking lot had trash all over it. The staff seemed careless. Never going back! Avoid this place!

N Black Canyon Hwy Phoenix AZ

Hotel highlights

  • Close to Castle N' Coasters
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in North Mountain, HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway is within a mile (2 km) of sights such as Castle N' Coasters and Metrocenter. This 133-room hotel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

The 133 recently renovated rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Free local calls are also available. Weekly housekeeping is available.


Property features

Guests of HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff that can answer questions about the accommodations, services, and more. Additional amenities include laundry facilities and a vending machine.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 King Bed, Non Smoking (Larger Room)

1 King Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking (Larger Room)

2 Double Beds | Sleeps 4

Guest reviews for HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Everyone (34) Couples (3) Family (5) Other (4)
4
Everyone

By on Nov 25, 2019

1
Everyone

By on Nov 13, 2019

2
Family with small children Family

I like nothing of this hotel!!! U have to put ur room # down to request for housekeeping!! U have to take ur sheets off ur bed ur self and take them to the front desk to get new ones!!! Really!!!!Very poor front desk 80% of the time. They lack standard customer service skills. U have to take ur key back to the office every other day cus they stop working!!! They have roaches!!!! I will never stay at this hotel again!!!!!

By on Nov 2, 2019

2
Friends Family

Mold or mildew in the toilet, stains on the qalls, tub, countertops. Stains on the covers and couch. Tub needed to be painted and the faucet handle was broken.

By on Sep 29, 2019

1
Partner Couples Family

Location was really good and we love the balcony Everything or pretty much everything was super close to our hotel room

By on Aug 3, 2019

4
Family

What was different about the place is u have to turn a nob on the wall for the stove top to turn on.as well as theres no ice machine on the property, theres alot of trash on the property as well but over all everyone was nice helpcul n friendly .

By on Jul 31, 2019

3
Partner Couples

There is definitely mold in the joining wall. The counter tops are ancient riddled with burn marks. Holes in the walls, faux wood floors have deep scrapes. No couch in our kin suit still and we've been here for 2 months. Our stove didn't work for the first 3 weeks. The fridge leaks every night. Found a syringe attached to a key chain hanging from the light fixture in the vanity area.

By on Jun 5, 2019

Review comment responded on Jul 2, 2019

Thank you for taking the time to complete the online review. We appreciate it. Thanks again.

5
Everyone

Friendly staff and guest. Staff is always helpful and on top of cleanliness.

By on Apr 15, 2019

Review comment responded on Apr 27, 2019

Thank you for your positive feedback.

1
Family

AwfulAwful filthy toliet over flow. Stinks bug no towels

By on Apr 15, 2019

Review comment responded on Apr 27, 2019

Thank your for your feedback. We apologize about the experience your had. We will work hard to ensure this does not happen again.

5
Family with small children

Clean, roomy, nice staff, security, convience stores, hwy access. Place is by far the best extended stay/ motel ive been.

By on Apr 6, 2019

Review comment responded on Apr 7, 2019

Thank you for your positive review, We hope to see you again.

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

11211 N Black Canyon Hwy, Phoenix, AZ 85029
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