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Holiday Inn North Phoenix

3.0 out of 5.0

Recent guest reviews

Check in was quick and the lady was so nice and funny. She joked along with us.

wanted a suite with two king bed...and on line comf. that. But , what we got one king and a small pull out.Not at all what on line tell you. We stayed two nights.No one clean room or made beds after first night....Holliday Inn , and any Holliday Inn is off my list. Be smart

The rooms always perfect the statff excellent, the rate great...and location was almost perfect...

Clean and quite, great prices, friendly service with a smile, and they have their own laundry facility which is always a plus!

The location was great. The staff was wonderful and very helpful. Breakfast was excellent.

It's nice and quiet and great for the price. Recommend for a short business trip.

It was convenient. Easy to get in and out! Would have been nice if breakfast opened earlier in the morning on Saturday.

people r nice there. good service and facilities, at least a score of 86.

Great deal, great place with clean rooms and nice pool and hot tub. Only negative is the overly sterile lighting in the lobby - CFLs I think, but obnoxious and over-stimulating. But it's just the lobby and common area. Otherwise this hotel offers everything you need including an attached restaurant which is great value. It is an Indian restaurant and had the best wraps you could eat - the Fusion Wrap is the best! It also serves normal American breakfast from menu in the morning. Great value place overall!

it is great. wifi is fast. breakfast is good too. fitness is a joke.

I enjoyed my stay very much and would recommend it to anybody coming to the area

Hotel was clean staff helpful but tv was not working nor was the air conditioner

This was absolutely the worst hotel experience I have ever had. The hotel room had bed bugs, the floor was flooded with water and my shoes got ruined!

The room was clean and comfortable, the staff got us checked in early and were very professional. The only thing we didnt like was the water pressure in the shower was next to none and the water would not get hot it stayed at luke warm.

We booked a king room and was given a double queen room when we got there to check in and the only explanation was because we booked with a "third party" and not directly with the hotel. Upon check out we were told we could have switched rooms at anytime?

The hotel was under renovation, we couldn't tell that the place was even opened for business. It looked like we were pulling up to hotel Bagdad after it had just been bombed. There was dust everywhere when you entered the loby. The usual dining area was closed so they had breakfeast in a small area. The bed was like a rock in my room. The bed in one of my friends room was much nicer. The tv was at least 10 years old with a fuzzy picture.

The entire hotel was under renovation construction. I wish this had been pointed out when I was booking the hotel. It was very inconvenient to have minimal to no amenities such as on site restaurant, pool, jacuzzi, etc. I opted to check out early rather than stay the last night.

we were informed that the place would be ready by Sept. so we did with out the pool ,hot tub, gym and any other things that normally comes with motels.

This hotel is not fit to be open to accept reservations. It is undergoing a massive reconstruction, the lobby is tore up, no drywall on the studs, exposed electrical wire everywhere, dirty bare exposed concrete floors with holes all over, dust that will choke you. Scaffolding everywhere, insulation hanging down plastics hanging down, noise very early by construction workers. And old furniture and trash filling the empty pool. Orbitz ought to be ashamed for not mentioning such a project to their customer I would have stayed elsewhere.

I booked this hotel based on location, value, and it looked decent on the photo. They failed to mention it was undergoing a major remodel. The lobby looked as if a bomb had gone off. There were signs everywhere stating to excuse the noise, but when I reached my room, the walls were shaking from what sounded like a jack hammer directly above me! Luckily I was just stopping in before rushing off to a meeting and the noise had stopped by the time I returned. However, I was woken up every morning (including a Saturday and Sunday) to more banging! Now for the other issues. I was in one of the newly redone rooms. The room appeared nice when I first arrived, but I soon found cigarette pack wrappers on the floor (entire hotel is supposed to be smoke free). the wall mounted lights didn't work. I had a great view of mesh covered scaffolding. The shower looked great and the design was nice, until you get in and notice the cheap shower head, poor tile work, and screw heads (that will catch you feet) poking up from the seams. None of the wifi signals had more than one bar of signal strength (even when standing in the lobby or business center, I checked with 2 laptops, my phone, and an iPad). When I complained, I was given the number for the hotels tech support. The clerk couldn't understand that the issue was with there equipment, not me not knowing how to work mine, even when other guests said they couldn't connect either. I finally tried to use the free Internetboffered through the tv services, but it didn't work either. I then complained about this as well and was told that it was disconnected in the lobby during the construction and they didn't know how to reconnect it. It was then suggested (AGAIN!) that I call tech support.

Guest reviews for Holiday Inn North Phoenix

Everyone (2) Couples (62) Business (69) Family (53) Friends (12) Other (53)
4

nice hotel

Everyone

Check in was quick and the lady was so nice and funny. She joked along with us.

By on Sep 19, 2016

Review comment responded on Sep 20, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. We do have parts on order for the ice machines and we are fully aware and hope to get them up and running again very soon for our guests. Sincerely, Jim Director of Sales

2

middle of getto, home less all over the place

Everyone

wanted a suite with two king bed...and on line comf. that. But , what we got one king and a small pull out.Not at all what on line tell you. We stayed two nights.No one clean room or made beds after first night....Holliday Inn , and any Holliday Inn is off my list. Be smart

By , from az on Jul 19, 2016

4

no doubt the best hotel to stay at

GetawayWithFriends

The rooms always perfect the statff excellent, the rate great...and location was almost perfect...

By on Oct 14, 2015

4

great getaway

Couples

Clean and quite, great prices, friendly service with a smile, and they have their own laundry facility which is always a plus!

By on Jul 23, 2015

5

great location

Couples

The location was great. The staff was wonderful and very helpful. Breakfast was excellent.

By on Jun 26, 2015

5

good hotel , quiet and nice !

BusinessTravelers

It's nice and quiet and great for the price. Recommend for a short business trip.

By on Jun 8, 2015

3

trip

Families

It was convenient. Easy to get in and out! Would have been nice if breakfast opened earlier in the morning on Saturday.

By on Mar 17, 2015

4

this is a nice holiday inn

Couples

people r nice there. good service and facilities, at least a score of 86.

By on Apr 13, 2014

5

modern comfort and trustworthy

Couples

Great deal, great place with clean rooms and nice pool and hot tub. Only negative is the overly sterile lighting in the lobby - CFLs I think, but obnoxious and over-stimulating. But it's just the lobby and common area. Otherwise this hotel offers everything you need including an attached restaurant which is great value. It is an Indian restaurant and had the best wraps you could eat - the Fusion Wrap is the best! It also serves normal American breakfast from menu in the morning. Great value place overall!

By on Apr 8, 2014

5

very clean and comfort

Families

it is great. wifi is fast. breakfast is good too. fitness is a joke.

By on Apr 7, 2014