Great location right off I 51 and bethany Home rd. Absolutely beautiful sceneries. Very convenient shopping lets than.a minute drive or walking distance from the Hotel.
It was an okay hotel room experience. The TV’s signal kept messing up, but other than that, everything was fine. The location was good, and the staff was friendly. This was in Arizona, and the AC worked really good.
Seriously a dump. Nothing in the hotel room worked it sucked.
The hallways smelled dirty. The room smelled disgusting. When we pulled out the sofa bed to sleep, we found crumbs, chocolate pieces and yellow stains on the sheets.
Smelled like smoke, discourteous and charged me $11 to check in EARLY - room was ready - no extra work - hopefully they put the $11 to no smoking signs and kindness.
The ac was not working properly. We would set it to 72 and it would keep running until we were freezing then it would get really hot and not kick back on at all. We tried different temperature settings and couldn’t get a consistent temperature. It would go from extremely hot to extremely cold all while the ac was set to the same temp. It was also extremely loud. Our hot water in the shower did not work. It was like warm at best. The walls were super thin and we were woken up around 2 am the first night by someone showering next door. The next morning we were woken by doors being slammed and people yelling in the hallways. We know the hotel doesn’t have control over the people but jt just shows how thin the walls are in the hotel. Lastly don’t expect much of anything for breakfast, there were muffins and granola bars. Staff was nice though.
Surprisingly quiet and low-key. No check-in issues or hidden/extra fees. Loud air conditioner (when compress kicked in, it was louder than the TV), elevator was a little sketchy, no one available at 4am for early checkout, and I didn’t like that the coffee maker wasn’t standard in the room —every time I went down to the desk to ask for one, no one was there or staff was busy. I understand that lots and pans should be checked out — they’re too easy to steal. But the coffee maker...? All minor issues — I still very much enjoyed my stay. A lot better than many hotels in the area that claim to be boutique and charge 2xs the money for fewer amenities.
Excelent location and very clean.... Friendly staff.
When we first entered the building, it smelled of musty smoke. Check on was easy. Walking down the hall to the room, lost of old smoke smell, probably in the old carpet. The room was clean and had ample room for two people. We noticed that there was not a coffee maker or plates or even a bottle opener. Drawers were empty. I have never been to an "extended stay" hotel without those amenities in the room. You had to go to the front desk to get them. Awkward. No trash can in the bathroom, only one in the living room. Bed was comfortable and the hotel was relatively quiet. Easy access off of main roads.
Very good service we had an early flight in the morning when we got in to Phoenix. And they let me check in early!! Definitely will stay here again!!
close to where I was going for a class. Allowed us to check in early before our class
The late check-in was not so smooth, but everything else was great! It is a great value for the money!
The lady at the front desk knows us, recalling ya from previous visits, and is very personable.
Located in Camelback East, Extended Stay America Suites Phoenix Biltmore is within 2 miles (3 km) of sights such as Biltmore Fashion Park and Arizona Biltmore Country Club. This hotel has 111 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
The 111 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests staying at Extended Stay America Suites Phoenix Biltmore enjoy an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.
Great location right off I 51 and bethany Home rd. Absolutely beautiful sceneries. Very convenient shopping lets than.a minute drive or walking distance from the Hotel.
It was an okay hotel room experience. The TV’s signal kept messing up, but other than that, everything was fine. The location was good, and the staff was friendly. This was in Arizona, and the AC worked really good.
Seriously a dump. Nothing in the hotel room worked it sucked.
Thank you for selecting us. We are disappointed to read your review and apologize for the issues you had in your suite. We will relay your feedback to the housekeeping team to inspect our accommodations thoroughly before allotting them to our guests. We hope you will accept our apologies and allow us an opportunity to restore your faith in us. Sincerely, Hotel Management
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
The hallways smelled dirty. The room smelled disgusting. When we pulled out the sofa bed to sleep, we found crumbs, chocolate pieces and yellow stains on the sheets.
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
Thank you for your five-star rating. We are delighted to know you loved every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Smelled like smoke, discourteous and charged me $11 to check in EARLY - room was ready - no extra work - hopefully they put the $11 to no smoking signs and kindness.
Thank you for being our guest. We are sorry for the inconvenience you had due to the smoke smell in your room. We appreciate you sharing your concerns with us as it will help us enforce our no-smoking policy more efficiently. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The ac was not working properly. We would set it to 72 and it would keep running until we were freezing then it would get really hot and not kick back on at all. We tried different temperature settings and couldn’t get a consistent temperature. It would go from extremely hot to extremely cold all while the ac was set to the same temp. It was also extremely loud. Our hot water in the shower did not work. It was like warm at best. The walls were super thin and we were woken up around 2 am the first night by someone showering next door. The next morning we were woken by doors being slammed and people yelling in the hallways. We know the hotel doesn’t have control over the people but jt just shows how thin the walls are in the hotel. Lastly don’t expect much of anything for breakfast, there were muffins and granola bars. Staff was nice though.
Thank you for being our guest. We are sorry for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We also apologize for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We will also make a note of your feedback as we plan any changes to our breakfast. We hope you will reconsider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Thank you for choosing our hotel for your recent stay. We are glad to read you had an overall pleasant and that our location was perfect for you. However, we apologize for the issues you encountered in your suite with the television. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management