no one answered our calls from phone # given to us if we needed anything. The shower was small with very little water pressure. we didn't cook on the stove because gas needed turned on, no one answered our phone call. The furniture was a disappointment. had to go outside and behind Casita to do laundry, someone left towels and sheets in dryer, had to remove load in dryer so we could use it. no one gather the dryer load the 10 days we were there. the TV in living room never worked but was programmed to come on different times of day but able to use. the TV in bedroom did work.