It started off a little bumpy, but once we made contact with John in maintenance, and given the proper codes for entry into the home everything improved. Unfortunately they did not have garage bags for any of the trash cans. It must have been an oversight, because the home was stocked with everything else. We did not understand why the fireplaces are off limits to quests. We enjoyed our stay and would definitely rent this home again, but will injure about the fireplaces next time. It would have been nice to have a fire at night.