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Best Western Plus Surprise-Phoenix NW

3.5 star property
VIP Access

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Photo gallery for Best Western Plus Surprise-Phoenix NW

Lobby
Fitness facility
Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi

Explore the area

View in a map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Place, Destiny Springs Healthcare
    ‪10 min walk‬
  • Place, Centennial Friendship Park
    ‪1 min drive‬
  • Place, Sun Village Golf Course
    ‪3 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(35 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(65 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Surprise

Located 2.2 mi (3.6 km) from Surprise Stadium, Best Western Plus Surprise-Phoenix NW is within a 15-minute drive of other popular attractions like Peoria Sports Complex. This 86-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Destiny Springs Healthcare - 10 min walk - 0.6 miles
  • Centennial Friendship Park - 1 min drive - 1.0 mile
  • Sun Village Golf Course - 3 min drive - 1.7 miles
  • Westgate Entertainment District - 16 min drive - 12.4 miles
  • State Farm Stadium - 16 min drive - 12.8 miles

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 39 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Circle K - ‬17 min walk
  • ‪Chili's Grill & Bar - ‬11 min walk
  • ‪Dutch Bros Coffee - ‬15 min walk

About this property

Best Western Plus Surprise-Phoenix NW

At Best Western Plus Surprise-Phoenix NW, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a hot tub, a business center, and a meeting room.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Other amenities include refrigerators, microwaves, and coffee makers.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

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  • Breakfast included
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8.6 out of 10, Excellent, 1,003 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Frequently asked questions

What's there to see near Best Western Plus Surprise-Phoenix NW?

This hotel is located in Surprise, close to Surprise Stadium, Uptown Alley, and Sun Village Golf Course. You'll also find Surprise Tennis Center and Bell Recreation Center within a short drive.

How much does it cost to stay at Best Western Plus Surprise-Phoenix NW?

As of Mar 25, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Surprise-Phoenix NW on Apr 12, 2026 start from $129, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Best Western Plus Surprise-Phoenix NW?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Best Western Plus Surprise-Phoenix NW feature a casino on the premises?

No, Best Western Plus Surprise-Phoenix NW doesn't have a casino.

Will I find an indoor pool at Best Western Plus Surprise-Phoenix NW?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Best Western Plus Surprise-Phoenix NW?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an outdoor pool and free breakfast.

Does Best Western Plus Surprise-Phoenix NW have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Best Western Plus Surprise-Phoenix NW have a restaurant with a breakfast menu?

Best Western Plus Surprise-Phoenix NW offers free buffet breakfast each morning though there is no restaurant.

Will Best Western Plus Surprise-Phoenix NW allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Best Western Plus Surprise-Phoenix NW for a fee of USD 40 per pet, per day. A deposit of USD 250 per stay is collected.

Does Best Western Plus Surprise-Phoenix NW have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Best Western Plus Surprise-Phoenix NW?

The closest major airport to Best Western Plus Surprise-Phoenix NW is Phoenix Deer Valley Airport (DVT), which is 21.3 mi away (29 minutes by car). Another top airport is Phoenix Sky Harbor Intl. Airport (PHX), which is located 27 mi away (39-minute drive).

Are there rooms with balconies that I can book at Best Western Plus Surprise-Phoenix NW?

No, you won't find guestrooms with balconies at Best Western Plus Surprise-Phoenix NW.

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1000 reviews
Rating 8 - Good. 265 out of 1000 reviews
Rating 6 - Okay. 86 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Thomas, Fairbanks

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Good price and the staff were professional and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Misty

Liked: Staff & service, amenities
Staff was nice
Stayed 1 night in Dec 2025

10/10 Excellent

Norma

Stayed 2 nights in Dec 2025

8/10 Good

Leroy

Stayed 3 nights in Dec 2025

4/10 Poor

RANDY

Traveled with partner
Disliked: Staff & service
1st we were charge early check in mind you ONLY 1 hour!! We’ve never been charged in the past!! Very rude at check in & breakfast.. breakfast only had eggs with chorizo)(should at least without chorizo!! This is the first bad experience we’ve had at this location. Which we’ve stayed at a lot..
Stayed 2 nights in Dec 2025

10/10 Excellent

Eric

Stayed 2 nights in Nov 2025

10/10 Excellent

Donald

Stayed 2 nights in Dec 2025

10/10 Excellent

Donald

Stayed 2 nights in Dec 2025

10/10 Excellent

Laura E

Liked: Cleanliness, staff & service, amenities
The staff were friendly and polite. The room was comfy. The free breakfast had a good selection. Area is great for shopping and restaurants.
Stayed 5 nights in Dec 2025

8/10 Good

Dan

Stayed 1 night in Dec 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable room. Comfortable bed. Easy, convenient parking. Convenient location. Will definitely stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Leroy

Stayed 3 nights in Dec 2025

8/10 Good

Annie

Stayed 2 nights in Dec 2025

10/10 Excellent

Lee, Nanoose Bay

Liked: Cleanliness, amenities, property conditions & facilities
Gal at the Front Desk was great. Pleasant, helpful, and efficient.
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2025

8/10 Good

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
The room was good but for some odd reason the microwave in the room numbers and words on it was all in spanish.
Stayed 2 nights in Dec 2025

10/10 Excellent

yesika, Las Vegas

Stayed 2 nights in Dec 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was safe and convenient Room was clean and fresh Breakfast choices were reasonable
Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Stayed 1 night in Dec 2025

10/10 Excellent

Ambonisye

Stayed 2 nights in Dec 2025

10/10 Excellent

jeff

Desk clerk was very professional
Stayed 2 nights in Dec 2025

10/10 Excellent

Nerlito

Stayed 2 nights in Nov 2025

10/10 Excellent

Ernesto

Traveled with group
Liked: Cleanliness, staff & service, amenities
something else.
Stayed 2 nights in Nov 2025

10/10 Excellent

Susan L

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff is A+
Stayed 2 nights in Nov 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was good. All employee were helpful. Reported a strange smell in room later that evening. But other was good.
Stayed 1 night in Nov 2025

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