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Recent guest reviews

Property was wonderful. Staff was very friendly. We stayed here 7 years ago and it has been renovated. Would definitely stay again.

Great location, clean and modern hotel. Close to several restaurants and a Walgreens a short drive away. Good solid breakfast. My only concern was housekeeping, which could pay more attention to details like replacing hand towels and wash cloths, coffee in the room. We stayed 2 nights and used items were removed but not replaced. Definitely not a deal breaker, but the details do matter!

The BBQ was a mess in the morning. It’s more of people being slobs but it was pretty gross. Rooms were great

The staff was very helpful and the room was comfortable and clean.

The property was very nice and the staff wS 5-star. My only complaint was all the smokers would stand in front of my room to smoke and drink and were quite loud

The pool and hot tub are clean. Hotel is convenient to a major highway but far enough that you do not hear the noise. Rooms are clean and updated.

The lady who checked me in was exceptional! I was put ina room near a semi noisy ice machine and she quickly moved me when I called her. Great location, great rooms and super staff!

pool was nice - ice machines hard to fine & lot of work to get to - breakfast ok - except for the liquid coffee mixed with hot water. Yuk.....

Was a little pricey for the place that's the only negative. Location was great and pretty quiet.

We enjoyed it very much. They offered wine for only 3 nights should have told the patrons

OK place to stay for business, not a great location for kids. Most the equipment in the gym didn't work or had issues including the TV's. Had heavy rains while we were there and many of the sidewalks and some of the rooms were flooded. The remodel of the hotel was quick and cheap in order to keep it open. WiFi worked ok but isn't secure at all. TV in the room was fuzzy and the remote didn't support any guide nor was there a printed guide. Definitely not worth the over $100 a night price tag.

Everything was perfect. I had everything I needed. Staff was so friendly, helpful, and very welcoming.

They talked about how great the remodel work on the hotel was, not what I would consider great! It looked like they hired somebody right off the street that did a terrible job. Shower knobs were mounted upside down, floor was filthy dirty, tile and the grout was cracked and leaking there were big gaps, there was dirt on the walls. On the positive side, good breakfast. We tried to check out early to stay with family and they refused to refund anything even though Orbitz said we could leave early.

The staff was very helpful and the food at breakfast was hot and good.

I had to change my check-in date. I called Orbitz, and my rep told me he personally talked with the hotel to confirm the change in date. I even received a new updated confirmation e-mail with my new check-in date. When I arrived at the hotel, they had NO record of the updated change. The Orbitz rep, Darren, did a great job and refunded my money immediately, and I was able to pay the hotel directly and check-in that evening. I am reluctant to use Orbitz again to book a hotel because I don't like arriving at the hotel to find out that I do not have a reservation.

Nice location. Staff was very helpful. Pool was wonderful.

The hotel staff was very friendly and accommodating. The hotel was clean, pool was nice and the breakfast was great.

E Northern Ave Phoenix AZ

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located in North Mountain, Best Western InnSuites Phoenix Hotel & Suites is 3 mi (4.9 km) from North Mountain Park and within a 10-minute drive of Biltmore Fashion Park. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free full breakfast, served each morning from 6:30 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 120 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and safes are also available.


Property features

Guests of Best Western InnSuites Phoenix Hotel & Suites have access to an outdoor pool, a fitness center, and a spa tub. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and a computer station.

Room options

Junior Suite, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

1 Queen Bed | Sleeps 3

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Best Western InnSuites Phoenix Hotel & Suites

Everyone (21) Couples (6) Family (9)
5
Friends

Property was wonderful. Staff was very friendly. We stayed here 7 years ago and it has been renovated. Would definitely stay again.

By on Mar 10, 2020

Review comment responded on Mar 10, 2020

Thank you so much for your recent stay with us. We are delighted you enjoyed the recent modern update and the amenities we provide. We hope to see you on a return visit very soon.

5
Partner Couples Family

Great location, clean and modern hotel. Close to several restaurants and a Walgreens a short drive away. Good solid breakfast. My only concern was housekeeping, which could pay more attention to details like replacing hand towels and wash cloths, coffee in the room. We stayed 2 nights and used items were removed but not replaced. Definitely not a deal breaker, but the details do matter!

By on Mar 6, 2020

Review comment responded on May 4, 2020

Thank you for your recent stay with us. We apologize for the items not refreshed in your room while you were with us. We are happy the location was convenient for your stay.

4
Partner Couples Family

The BBQ was a mess in the morning. It’s more of people being slobs but it was pretty gross. Rooms were great

By on Oct 14, 2019

Review comment responded on Nov 21, 2019

Thank you so much for your recent stay with us. BBQ's are cleaned daily. We apologize if they were not cleaned when you wanted to utilize them.

5
Family with small children Family

The staff was very helpful and the room was comfortable and clean.

By on Sep 13, 2019

Review comment responded on Sep 13, 2019

Thank you so much for your recent stay with us. We are so happy you enjoyed your stay!

5
Everyone

By on Jul 16, 2019

Review comment responded on Jul 16, 2019

Thank you so much for choosing to stay with us at the Best Western InnSuites. We are delighted you enjoyed your stay.

4
Everyone

By on Jul 2, 2019

Review comment responded on Jul 7, 2019

Thank you for your recent stay with us. We sincerely appreciate your business. We are happy to know you enjoyed your stay and hope to see you soon for a return visit.

4
Family

The property was very nice and the staff wS 5-star. My only complaint was all the smokers would stand in front of my room to smoke and drink and were quite loud

By on Jun 17, 2019

Review comment responded on Jun 17, 2019

I am truly sorry that you were disturbed by other guests. We are delighted that you enjoyed our team and the rest of your stay. I wish it would have been a perfect experience for you. We do hope this will not keep from returning for another visi with us.

5
Family Friends

The pool and hot tub are clean. Hotel is convenient to a major highway but far enough that you do not hear the noise. Rooms are clean and updated.

By on May 13, 2019

Review comment responded on May 13, 2019

Thank you for your recent stay with us. We are happy that you enjoyed your time here with uss.

5
Everyone

The lady who checked me in was exceptional! I was put ina room near a semi noisy ice machine and she quickly moved me when I called her. Great location, great rooms and super staff!

By on May 11, 2019

Review comment responded on May 13, 2019

Thank you for choosing to stay with us and we were able to experience the exceptional service our team provides to our guests. We are delighted that you enjoyed your room and your time spent here with us.

3
Family Family

pool was nice - ice machines hard to fine & lot of work to get to - breakfast ok - except for the liquid coffee mixed with hot water. Yuk.....

By on May 10, 2019

Review comment responded on May 13, 2019

Thank you for your recent stay with us. We sincerely appreciate your business. We are sorry that the coffee was not to your liking and for the confusion on finding the ice machines.

Best Western InnSuites Phoenix Hotel & Suites

1615 E Northern Ave, Phoenix, AZ 85020
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