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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property
Hotel in Phoenix with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Outdoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

View in a map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Arizona Biltmore Country Club
    ‪6 min drive‬
  • Place, Arizona Biltmore Resort - Adobe Course
    ‪6 min drive‬
  • Place, Arizona Biltmore Resort - Links Course
    ‪6 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪16 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Phoenix

Located in Camelback East, SureStay InnSuites Phoenix Hotel & Suites by Best Western is within a few miles (5 km) of sights such as Phoenix Mountains Preserve and Wrigley Mansion. This 120-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Arizona Biltmore Country Club - 6 min drive - 3.1 miles
  • Arizona Biltmore Resort - Adobe Course - 6 min drive - 3.1 miles
  • Wrigley Mansion - 6 min drive - 3.1 miles
  • Arizona Biltmore Resort - Links Course - 6 min drive - 3.3 miles
  • Biltmore Fashion Park - 7 min drive - 3.8 miles

Getting around

  • Northern Ave / 19th Ave Station - 8 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 16 min drive

Restaurants

  • ‪Aunt Chiladas Squaw Peak - ‬15 min walk
  • ‪Arizona American Italian Club - ‬20 min walk
  • ‪Los Taquitos - ‬2 min drive
  • ‪Thirst Quenchers Poolside at Squaw Peak Resort - ‬8 min walk
  • ‪Full Moon Izakaya - ‬14 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

Hotel in Phoenix with a fitness center and a 24-hour front desk
Guests of SureStay InnSuites Phoenix Hotel & Suites by Best Western have access to an outdoor pool, a gym, and free WiFi in public areas. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Additional amenities include a hot tub, a business center, and a computer station.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 33.77 per accommodation, per day
  • Dogs only
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

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Frequently asked questions

What can I see around SureStay InnSuites Phoenix Hotel & Suites by Best Western?

This hotel is situated in Camelback East, close to Biltmore Fashion Park and Camelback Mountain. You'll also find Arizona Biltmore Resort - Links Course and Arizona Biltmore Country Club within a short drive.

How much does it cost to stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

As of Dec 9, 2025, prices found for a 1-night stay for 2 adults at SureStay InnSuites Phoenix Hotel & Suites by Best Western on Dec 18, 2025 start from $103.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a casino?

No, SureStay InnSuites Phoenix Hotel & Suites by Best Western doesn't have a casino.

Will I find an indoor pool at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

Is SureStay InnSuites Phoenix Hotel & Suites by Best Western a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an outdoor pool and concierge services.

Are there hot tubs at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Yes, guests can enjoy a spa tub at this hotel.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western feature a restaurant that includes a breakfast menu?

SureStay InnSuites Phoenix Hotel & Suites by Best Western offers continental breakfast each morning for a surcharge though there is no restaurant.

Will SureStay InnSuites Phoenix Hotel & Suites by Best Western allow pets to stay for free?

Although they can't stay for free, dogs are welcome at SureStay InnSuites Phoenix Hotel & Suites by Best Western for a fee of USD 33.77 per accommodation, per day.

Are there connecting rooms at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from SureStay InnSuites Phoenix Hotel & Suites by Best Western?

The closest major airport to SureStay InnSuites Phoenix Hotel & Suites by Best Western is Phoenix Sky Harbor Intl. Airport (PHX), which is 11.7 mi away (16 minutes by car). Another top airport is Phoenix Deer Valley Airport (DVT), which is located 15.3 mi away (17-minute drive).

Are there rooms with balconies that I can book at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, there aren't any guestrooms with balconies at SureStay InnSuites Phoenix Hotel & Suites by Best Western.

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 434 out of 1005 reviews
Rating 8 - Good. 270 out of 1005 reviews
Rating 6 - Okay. 171 out of 1005 reviews
Rating 4 - Poor. 78 out of 1005 reviews
Rating 2 - Terrible. 52 out of 1005 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sheldon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast provided due to remodel; telephone didn’t work; toilet was leaking; wi-fi went down for 2 hours; no one was at the front desk when we went to inquire (sign said “be back in an hour” with no time listed on sign; temperature of room was too hot or too cold; a person was leaf blowing outside our door early both mornings; there was leftover food in fridge. Although they promised to refund $20 for no breakfast, it cost us much more to eat out for 2 breakfasts (family of 4). Very frustrated with the property, lack of service.
Stayed 2 nights in Aug 2025

4/10 Poor

Andria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Air conditioning wires were showing and if moved turned the conditioner off. The pool looked like pond water at the zoo. The bathtub was full of other peoples hair. The breakfast was edible, like warm and straight out of a box or freezer. Pictures are false advertising to what the property actually looks like.
Stayed 3 nights in Jul 2025

8/10 Good

Maureen

Liked: Cleanliness, staff & service, room comfort

Happy with my stay in July 2025

My room was clean and had all the amenities I needed. It was a very hot day in Phoenix and the airconditing was fantastic. My suite had a microwave, refrigerator, iron & ironing board, and hair dryer. It was quiet and perfect for my needs. The check-in was quick and Danny (front desk) was friendly and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

8/10 Good

Halbert

Liked: Cleanliness, staff & service
I waited about 30 minutes before someone checked me in. Morning breakfast is not what it ise to be, very minimal selections to eat. In calling the front desk, no one answers the phone. Things are not what I remember it to be from last stay at this hotel, it gone down hill?
Stayed 4 nights in Jul 2025

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Property conditions & facilities
W
Stayed 1 night in Jun 2025

8/10 Good

Jeannette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning in my room was challenging.
Stayed 2 nights in Jun 2025

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do a great job here. Staff is super accommodating.
Stayed 1 night in Jun 2025

6/10 Okay

Maxine

Ok place to stay.

Check in and out was easy. The room was clean however there’s plenty of dust around the bedding. The bed wasn’t comfortable and there were only three pillows. No amenities, only two towels for shower and hand wash. Fridge wasn’t working well. Breakfast was ok; no fresh fruits or juice. Parking was ample.
Stayed 1 night in Jun 2025

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very sweet and accomadating staff . Pool and hot tub were great. Hot tub was hot and pool was cool even on a 103 drgree phoenix day. Nice room . Enjoyed our stay
Stayed 1 night in Jun 2025

6/10 Okay

ISAIAS JUNIOR

Traveled with family
Disliked: Cleanliness, amenities
It was ok. Not my favorite
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was well kept! No issues checking in or out! Pool was amazing. Only thing was a little critter (centipede) decided to join us in our room. Other than that amazing experience!
Stayed 4 nights in Jun 2025

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good basic hotel in need of renovations. Great area for stores.
Stayed 10 nights in May 2025

6/10 Okay

COURTNEY

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The woman that checked us in was amazing and that is the only reason for the 3 stars. If it was not for her i would give 1. The vending machine is too expensive, the pool does not get cleaned out, they never have towels, the room is outdated, garbage was left out our whole stay, breakfast was okay, parking is great, finding the place when not familar sucks. We could not even hook up a console to the tv. Gentalmen that gave us our extended stay charged us for the same price as staying for 2 days and never asked for room to be cleaned. I will say again the woman who checked us in was accomadating and amazing. The pool is open and theres no security. There were lights out. Seemed like i needed to bring protection and i did not.
Stayed 2 nights in Jun 2025

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Average hotel/room

Hotel room was pretty basic, not anything fancy. Lots of parking. Surrounding area is okay. Breakfast was pretty bad with almost no options available. Pool area is okay.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

Terrible

The front desk was being helpful but the housekeeping didn't do their jobs and we had to ask for towels 3 days in a row to get some and toilet paper. The beds were all uncomfortable and it was painful to get out of them in the morning.
Stayed 4 nights in Jun 2025

10/10 Excellent

Cheryl, Phoenix

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The staff was attentive and beyond amazing. A beautiful setting tucked away in a lovely place. The setting was beautiful with nature surrounding. I was treated and felt like I was at a five star resort. The breakfast was amazing also. A surprisingly quaint experience.
Stayed 1 night in May 2025

6/10 Okay

Sylvia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is wonderful, the rooms are clean, just this time the air conditioning did not work, I ended up in a different room which the refrigerator did not have a freezer section and I needed to keep my ice packs frozen. Breakfast sucked.
Stayed 1 night in Jun 2025

6/10 Okay

heather

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location and clean, comfortable furnishings. A-plus for the air conditioning! At check-in, my credit card was charged a $50 deposit, which I had not been told about until I asked, so that was a bit disappointing. All in all, a good stay at a nicely maintained property.
Stayed 1 night in Jun 2025

8/10 Good

Kathleen, Concord

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2025

8/10 Good

Yuriko

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is conveniently located for our visit and the room was clean & comfortable. I rated poorly on staff & service because our check-in process was enitely unprofessional.
Stayed 2 nights in Apr 2025

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2025

8/10 Good

Manoj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite hotel. Conveniences were a bit far
Stayed 1 night in May 2025

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