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SureStay InnSuites Phoenix Hotel & Suites by Best Western

Property class: 2.5

Choose dates to view prices

Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

A hotel room with a kitchenette, a bathroom with a shower curtain, and a remote control on a table.
A small kitchen area with a countertop, a coffee maker, and a microwave.
A compact living space with a kitchenette, a flat-screen TV, a microwave, and a patterned sofa.
A hotel room with two beds, a headboard, a lamp, and a window with curtains.
A pool area with lounge chairs and a building in the background.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Irene's Tap Room
    ‪10 min walk‬
  • Place, Arizona Canal
    ‪17 min walk‬
  • Place, Biltmore Fashion Park
    ‪8 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪19 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

A hotel room with a large bed, two bedside lamps, a nightstand, a bathroom visible through an open door, and a window with curtains.

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Queen Bed, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Phoenix

Located in Camelback East within 2 miles (3 km) of Arizona Canal, SureStay InnSuites Phoenix Hotel & Suites by Best Western is within a few miles (5 km) of Phoenix Mountains Preserve. This 120-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Irene's Tap Room - 10 min walk - 0.6 miles
  • Arizona Canal - 17 min walk - 0.9 miles
  • Arizona Biltmore Resort - Links Course - 6 min drive - 3.5 miles
  • Biltmore Fashion Park - 8 min drive - 4.0 miles
  • Phoenix Zoo - 21 min drive - 15.9 miles

Getting around

  • Northern Ave / 19th Ave Station - 5 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 16 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪McDonald's - ‬2 min drive
  • ‪Aunt Chiladas Squaw Peak - ‬16 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Full Moon Izakaya - ‬14 min walk

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

Guests of SureStay InnSuites Phoenix Hotel & Suites by Best Western have access to an outdoor pool, a gym, and free WiFi in public areas. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. Additional amenities include a hot tub, a business center, and a computer station.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Hot tub
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 33.77 per accommodation, per day
  • Dogs only
  • 2 total (80 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • There are no elevators.

Property is also known as

Best Western Hotel Phoenix
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Frequently asked questions

What can I see around SureStay InnSuites Phoenix Hotel & Suites by Best Western?

This hotel is situated in Camelback East, close to Biltmore Fashion Park and Camelback Mountain. You'll also find Phoenix Mountains Preserve and Arizona Biltmore Resort - Links Course within a short drive.

How much does it cost to stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

As of Oct 31, 2026, prices found for a 1-night stay for 2 adults at SureStay InnSuites Phoenix Hotel & Suites by Best Western on Nov 1, 2026 start from $89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western have a casino?

No, SureStay InnSuites Phoenix Hotel & Suites by Best Western doesn't have a casino.

Will I find an indoor pool at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

Is SureStay InnSuites Phoenix Hotel & Suites by Best Western a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an outdoor pool and a hot tub.

Are there hot tubs at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does SureStay InnSuites Phoenix Hotel & Suites by Best Western feature a restaurant that includes a breakfast menu?

SureStay InnSuites Phoenix Hotel & Suites by Best Western offers continental breakfast each morning for a surcharge though there is no restaurant.

Will SureStay InnSuites Phoenix Hotel & Suites by Best Western allow pets to stay for free?

Although they can't stay for free, dogs are welcome at SureStay InnSuites Phoenix Hotel & Suites by Best Western for a fee of USD 33.77 per accommodation, per day.

Are there connecting rooms at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from SureStay InnSuites Phoenix Hotel & Suites by Best Western?

The closest major airport to SureStay InnSuites Phoenix Hotel & Suites by Best Western is Phoenix Sky Harbor Intl. Airport (PHX), which is 11.7 mi away (16 minutes by car). Another top airport is Phoenix Deer Valley Airport (DVT), which is located 15.3 mi away (17-minute drive).

Are there rooms with balconies that I can book at SureStay InnSuites Phoenix Hotel & Suites by Best Western?

No, you won't find guestrooms with balconies at SureStay InnSuites Phoenix Hotel & Suites by Best Western.

SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 403 out of 1004 reviews
Rating 8 - Good. 229 out of 1004 reviews
Rating 6 - Okay. 192 out of 1004 reviews
Rating 4 - Poor. 102 out of 1004 reviews
Rating 2 - Terrible. 78 out of 1004 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful overnight stay…very pleasant and knowledgeable staff…good location I would stay here again
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Was great
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay would return
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent everything
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful, thanks so much!!!!
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
The air-conditioning was great. The area was close to everything.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful 🙂
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff's friend and helpful. Good environment
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, rooms well sized.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed several times. It is a good location for us. The rooms are clean, neat and fulfill what we need. Employees are friendly and helpful. We like staying there.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean, staff very friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Ample parking, comfortable bed and air conditioning was great
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean at arrival the front desk clerk was very friendly helpful.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Thank u! See u again
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location that is lacking a little bit on property maintenance. The room was in good shape just outside that was lacking.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The property was clean and the staff was friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"We had a wonderful stay at this property! The room was exceptionally clean, and the air conditioning kept everything perfectly cool and comfortable. The staff members were incredibly friendly and welcoming from the moment we arrived. Additionally, having easy, convenient parking made our trip completely stress-free. Highly recommended for any traveler!"
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, friendly staff
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable place to eat
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

It was a very comfy stay. Staff was awesome, room was very clean WiFi worked wonderful. Very peaceful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, cozy room, friendly staff
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs. Breakfast - limited bland offerings
Stayed 2 nights in Mar 2026

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