Phnom Penh Hotel4.0 out of 5.0
Recent guest reviews
The location is fine. We had a comfortable room. Good bathroom. Good coffee lounge, good breakfast and a nice dinner. We didn’t try out the pool. Friendly and efficient staff. Good WiFi. Overall it’s a four star place. It just lacks a bit of atmosphere - perhaps because it’s pretty big and there weren’t enough people or perhaps because the inside design is a bit austere. Possibly it was designed more for business than tourism? Anyhow we enjoyed our stay and everything was ok. It’s a good base in PP, it just doesn’t have a wow factor!
We travelled as a couple with a widowed friend on a tour arranged by Freedom Asia. I had asked for quiet rooms since we live in a village and when staying away from home, we are not used to noise in hotels. We went up to the rooms and our friend was shown into a nice room overlooking the pool. We then went to our room opposite, and on entering felt a crunching noise underfoot which was broken glass. Fortunately I had shoes on. The room had not been cleaned and furthermore it overlooked a very busy road. I went back to reception and complained to be told initially that the hotel was full and that was the only room available. They apologised for the fact that the room had not been cleaned. On pushing the point about overlooking a main road, they eventually found and allocated us a room overlooking a large car park which was quite quiet.
This hotel is very well suited to business as well as group travelers. Arriving by boat on the Mekong river, we actually didn't expect this modern type of a hotel in Phnom Penh and were pleasantly surprised. Rooms are spacious, as in most hotels in south -east Asia, the service attentive and friendly and the hotel facilities very good. Recommended.
Last weekend I had the opportunity to visit Phnom Penh for the first time. It was an enchanting and beautiful visit as well as a serious side visiting the Genocide Museum in Phnom Penh and a Killing Field just outside the city. The people were friendly and helpful and we enjoyed visiting various markets, historical sites and temples. Also, the night food stalls by the large city park was delicious and so cheap. $8 to feed two us, including drinks. The main reason I'm writing this review is to praise the Palace Gate Hotel. It has only been open 3 months but is already a first class operation. The facilities are fantastic including large very well appointed rooms, a very good restaurant and a fantastic pool. Also, the staff is extremely well trained and very helpful. I need to mention 2 young men on the front desk who were exceptional and their names are Borey and Bunny.. Thank you guys for making various arrangements.
The hotel was is in every way a good for a business trip. It is a bit dated, but the hotel was clean, staff was friendly and the room was spacious. Shower was a bit complicated to use with several gadgets.
Stayed here second times in my travel to Asia, hotel iffers a great choice of room and facilities with great customer service. The location is best, easy to get in and out to the city especially when you only have a short time. Breakfast is great with local ans international option
Tired feeling hotel in need of a face lift after some years. On a positive note hotel has two Chinese restaurants, one Japanese restaurant, a nightclub and all day dining. Decent mid range hotel. Two big ballrooms for functions etc.
Stayed in this Hotel for a Business Trip. Good ambiance, easy access to main places, Clean and Tidy, Customer friendly, good service, daily room makeup and Decent Breakfast. I took service apartment type room as my stay was like for 3 months. Best part I liked for choosing this is, the hotel provide complementary tea/snacks from 3:00 pm and unlimited beer and wine ;) from 6:00pm to 8:00pm. This is the first hotel where I see this compliment. Also 60 pieces complimentary laundry per month. Inshort, one will not regret for stay here, worth the penny spent.
It's a very nice hotel not far from the airport. Rooms were small but clean, and breakfasts were really nice. Staffs were friendly, helped us with suitcases and handled requests effectively. Decorations and resorts were a bit out of date, but the hotel is of high standard and we had a very comfortable stay.
Poor service on arrival. $100 charge taken without asking. Rooms were smelling of stale cigarettes, however we were offered alternative non smoking rooms. These were still dated with the shower looking like a 80's fad which did not function properly. Lightning was poor and view was overlooking a car park with early morning noise from local busses. Overall service was terrible. Location is good but I would not stay here again. Refund of $100 to take TWO WEEKS TO PROCESS. Simply. Or acceptable in today's electronic banking environment
- Walking distance to Wat Phnom
- Free WiFi in rooms and public areas
- Onsite dining
Wat Phnom is a short stroll from Phnom Penh Hotel, and other popular attractions like Royal Palace are within a couple of miles (3 km). This 4-star hotel has 412 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. Located centrally in Phnom Penh, it's also close to Tuol Sleng Genocide Museum and National Museum of Cambodia.
There are ample dining options with 4 onsite restaurants, including Palm View Cafe, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Club Excellence Lounge with its pool views. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
All 412 air-conditioned rooms provide minibars, free bottled water, and laptop-compatible safes. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Desks are also included.
Guests of Phnom Penh Hotel enjoy a full-service spa, a nightclub, and karaoke. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 15 per vehicle one way, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include an outdoor pool, a children's pool, and a fitness center.
Reviews from Trip Advisor
55.0% of guests recommend this hotelTotal of 409 reviews